Ratings & Reviews

Overall Rating

4.63 / 5 (126)

4.52 / 5 (260)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

June 2, 2020

May 28, 2020

Pros/Cons

  • Pros

  • We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team.

  • I love the ease of use for the dashboard that allows me to keep track of my number of daily calls. This makes it easier to fill out my end of day reports for my supervisors.

  • Cons

  • small outages, but not often, it was probably caused by the Internet

  • We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

  • Pros

  • This is very easy to use and great for multiple users!

  • We love the user interface. It is extremely easy to use. The another thing I loved about flock is that we experienced zero bugs in our use so far!

  • Cons

  • It was a little tough to understand the fullness of what it has to offer but over time that became clearer.

  • nothing to change its easy to use and has great benefits other than just chatting and sending messages

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots