Ratings & Reviews

Overall Rating

4.63 / 5 (133)

4.47 / 5 (7,268)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

June 22, 2020

July 4, 2020

Pros/Cons

  • Pros

  • We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team.

  • I love the ease of use for the dashboard that allows me to keep track of my number of daily calls. This makes it easier to fill out my end of day reports for my supervisors.

  • Cons

  • small outages, but not often, it was probably caused by the Internet

  • We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

  • Pros

  • Awesome Software I use it all the time. It is great!

  • It's easy to use and it works most of the time.

  • Cons

  • While the sound quality is good, it can be hard to hear clearly when a few people are talking at the same time on the other line.

  • It might be a little bit confusing at the beginning due to the interface and the way of connecting to the meeting rooms using a numeric code, but then it is easy to use.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots