Ratings & Reviews

Overall Rating

4.63 / 5 (126)

4.72 / 5 (362)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

June 2, 2020

May 27, 2020

Pros/Cons

  • Pros

  • We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team.

  • I love the ease of use for the dashboard that allows me to keep track of my number of daily calls. This makes it easier to fill out my end of day reports for my supervisors.

  • Cons

  • small outages, but not often, it was probably caused by the Internet

  • We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

  • Pros

  • The interface is super easy and fun to use, and the unlimited project feature fits my needs perfectly.

  • It is incredibly easy to use and intuitive in its layout.

  • Cons

  • While it is easy to use, it's pretty lacking in features - other management and time tracking tools have more features (like easy ways to access documents, add detailed notes, etc.)

  • The demo project is ok but I needed a kill switch for it. Deleting the demo data and retain everything else. Else it is perfect.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots