# ScreenConnect Software Reviews, Demo & Pricing - 2026 > Review of ScreenConnect Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/remote-work/connectwise-control-profile --- [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / ScreenConnect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/)[Alternatives](https://www.softwareadvice.com/product/390169-ScreenConnect/alternatives/) # ScreenConnect 2026: Benefits, Features & Pricing Wondering if ScreenConnect is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ScreenConnect 4.7 [(1896)](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/) Pricing Starting at $30.00 per month ### About ScreenConnect ScreenConnect is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel. With ScreenConnect's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections. ScreenConnect's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ScreenConnect allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices. ScreenConnect is available on an annual subscription basis that includes support via phone. Wondering if ScreenConnect is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. ## ScreenConnect User Interface ## Popular ScreenConnect Alternatives Main Product ScreenConnect 4.7 [(1896)](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/) Ratings Breakdown - 4.57Ease of use - 4.59Value for money - 4.44Customer support - 4.55Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) 4.6 [(11629)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.37Value for money - 4.30Customer support - 4.56Functionality Pricing Starting at $24.90 per month Get Price Alternative Product [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) 4.7 [(1423)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.69Value for money - 4.62Customer support - 4.64Functionality Pricing Starting at ₹480.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24118)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) 4.6 [(1787)](https://www.softwareadvice.com/remote-support/anydesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.52Value for money - 4.25Customer support - 4.50Functionality Pricing Starting at €22.90 per month Get Price Alternative Product [Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/) 4.7 [(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.72Value for money - 4.64Customer support - 4.50Functionality Pricing Starting at $109.00 per year Get Price ## ScreenConnect Pros and Cons We analyzed 1,896 verified reviews for ScreenConnect to find out what actual users really think. Select to learn more Comprehensive Remote Support Tools ConnectWise ScreenConnect streamlines remote access with multi-monitor support, secure connections, and cross-platform compatibility. It enables IT teams to manage, troubleshoot, and assist users efficiently from anywhere, reducing on-site visits and offering features like backstage access, chat, and remote commands for effective support. Cost-Effective And Flexible Pricing ScreenConnect offers competitive pricing with options for on-premises or cloud subscriptions, making it accessible for small businesses and IT consultants. Users appreciate its value compared to pricier competitors, noting cost savings, straightforward billing, and the ability to scale without losing essential features. Rich Customization And Utilities ScreenConnect provides a wide array of features including customizable toolboxes, backstage mode, privileged access management, and integration options. Users highlight its flexibility, ability to add extensions, run scripts, and access device information, making it adaptable for varied support needs and workflows. Unstable And Finicky Connections Connection reliability can be problematic, with users experiencing dropped sessions, delayed reconnections, and issues with certain devices or operating systems. Occasional bugs, prompts, and difficulties connecting to offline or sleeping machines add to the frustration, especially during critical support moments. Lag And Slow Connections Users report occasional lag, slow connections, and responsiveness issues, especially on Macs, Linux, or low-bandwidth environments. Large deployments and high-resolution screens can further impact speed, with some experiencing delays, timeouts, and sluggish interface performance compared to other remote access tools. Inconsistent Support Experiences Customer support is often described as difficult to reach, slow to respond, and lacking in helpful solutions. Users mention ticket-only support, limited technical assistance, and a decline in service quality after company changes, making troubleshooting and resolving issues more challenging. ## ScreenConnect Pricing and Plans Starting price: $30.00 per month Free Trial Free Version Remote Support One $30.00 flat rate, per month Plan includes: - 1 Session Limit - 10 Unattended Access Agents - Remote meetings - Brand & Customization - File Transfer - Remote Printing - Remote Toolbox - Remote Support - Mobile Technician Support Remote Support Standard $45.00 flat rate, per month Plan includes: - Up to 3 Sessions Per Tech - Unlimited Unattended Access Agents - Expanded Chat Options - Remote Command Line - Wake-on-LAN - VoIP Audio for Meetings, Support & Access Sessions - Support iOS and Android Mobile Guest Clients Remote Support Premium $55.00 flat rate, per month Plan includes: - Up to 10 Sessions Per Tech - Video Auditing - Report Generator - Remote Diagnostics Toolkit - ConnectWise View Remote Unattended Access $33.00 flat rate, per month Plan includes: - Remote Access - Remote Command Line - Wake-on-LAN - Host Chat - Logon Session Switching - Sound Capture - VoIP - Backstage Host Commands Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ScreenConnect Features - Popular features found in Remote Desktop Access Controls/Permissions Real-Time Chat Remote Printing Screen Recording Screen Sharing - More features of ScreenConnect Access Management Activity Dashboard Alerts/Escalation Alerts/Notifications Annotations API Attendee Management Authentication Chat/Messaging Collaboration Tools Communication Management Compliance Management Customizable Branding Customizable Reports Dashboard Data Import/Export Data Security Desktop Virtualization Diagnostics Tools Diagnostic Tools Discussions/Forums Email Management Email Reminders File Management File Sharing File Transfer Help Desk Management Live Chat Meeting Management Mobile Access Monitoring Multi-Channel Communication Multiple Monitor Access Presentation Streaming Projections Queue Management Recording Remote Access/Control Remote Monitoring & Management Remote Support Reporting/Analytics Reporting & Statistics Role-Based Permissions Scheduling Search Search/Filter Self Service Portal Session Recording Session Transfer SSL Security Surveys & Feedback Task Management Third-Party Integrations Troubleshooting Two-Factor Authentication Unattended Access User Management Video Chat Video Conferencing ## ScreenConnect Integrations Passportal Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review ConnectWise PSA Integration rated undefined from -1 review ConnectWise Automate Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review See all 8 integrations ## ScreenConnect User Reviews Overall Rating 4.7 Ratings Breakdown 5 73% 4 22% 3 3% 2 1% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.4 Functionality 4.5 Brad C. Verified reviewer Information Technology and Services Self-Employed Used monthly for more than 2 years Review source Reviewed April 2026 Good product with some unfortunate fall out from misuse. 4 Previously 5 Easy to use and would recommend but expect to work with security platforms to get it to function in your environment. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Screen Connect is pretty straight forward for end users. It's interface is intuitive an does not have a steep learning curve. Cons: Unfortunately due to bad actors using Screen Connect several security related platforms block the use of Screen Connect. Read More AP Andrew P. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed May 2025 Fantastic tool for remote support 5 Overall this platform is still one of the strongest in the market with its scripting ability as well as the ability to reboot and wait for a client Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Ease of use Installation simplicity Customisation and unattended remote support Cons: It has some weakness with the connectwise home setup and is clobbered together with other poorer solution's Reasons for choosing ScreenConnect It's a better product and was priced competitively Reasons for switching to ScreenConnect TeamViewer cost had gone up drastically as well as the breaches they had it wasn't a good fit Read More VR Verified Reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed March 2023 Easy to use 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Work great , fluid and full of features Love it Cons: Sometime it take client some time to come back online Read More nt nathan t. Verified reviewer Computer Networking 2-10 employees Used daily for less than 2 years Review source Reviewed September 2025 Robust access software any IT pro should have. 5 Overall my experience with Screen Connect has been very positive. It is my go-to when I need to remotely manage devices. I love its robust capabilities, and the price is very competitive with other software's that don't have as many features. Customer support is unmatched as well and they are always willing to take care of any issues with the software itself. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Remote access is a breeze with this product. Whether you need to have it installed on a machine or simply need to provide direct support to end users. The ability to view all screens, deploy scripts, and transfer files is always a bonus. Directing users to the remote support page is easy with a quick link or a added as a clickable on your website. Installing access on machines is as easy as clicking a button. No need for all the extra stuff that comes with other RMM's. This has definitely taken our customer support to another level. Cons: Sometimes it can be a bit hard for older users to find and run downloads. Theres lots of pop ups the users have to accept before a connection is established. This is easily fixed with a little bit of walking through but can become a hassle when trying to assist those who are a little bit less tech savvy. Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed June 2025 A great tool for our team 4 Overall, we're generally satisfied. It’s made managing remote support for our clients much easier and more efficient. The features and reliability are better than other tools we’ve used, and the backstage mode is a real standout. I’d definitely recommend it to other MSPs looking for a solid, professional remote support solution. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: ConnectWise ScreenConnect is highly reliable for us. Not only that, it’s fast, and makes remote support easy for our us as well as our customers. More importantly, it's super easy to deploy and roll out to all our clients’ devices. Cons: There are frequent updates, so our sys admin has to keep it up to date regularly and occasionally, there can be a bit of lag when connecting to Macs or when using high-resolution monitors. Read More MS Michael S. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed September 2025 Great RMM tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We love the ability to remotely connect to our clients along with the ease of use and features that the product offers. Cons: There really aren't any cons to using the software. We just wish that we would have moved to it sooner. Read More MP Mattia P. Verified reviewer Food Production 10000+ employees Used daily for more than 2 years Review source Reviewed July 2025 Very good tool for remote support 5 Good technical support and active community, advanced security, and many convenient advanced features. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best remote assistance software, easy to use and with lots of handy features for an IT department, plus it's fairly simple to implement. Cons: The price is a little high compared to other competitors, but in my opinion it's justified. You have to get used to using it, it's not exactly intuitive, but you get used to it without any problems. Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed January 2025 10/10 Remote Access Software! 5 I use this software to manage thousands of computers/servers everyday and it is made a breeze with ConnectWise ScreenConnect. The backstage features allow me to set off commands and install software without the user being stopped from working and I can also send them messages if required. A lot of the time, there are network dropouts and this software makes it easy to check out if this has happened on a surface level, so also very handy! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to navigate access to machines and the layout is customisable dependent on your criteria. For my case it is whether consent is required or not, and this makes it easy to find certain companies. The backstage mode is critical to our work, as it allows us to implement updates and changes without disturbing users. The chat system also reduces call time as I can chat about issues and easily multi-task. Cons: No complaints, this system is wonderful. Read More MI Matt I. Verified reviewer Banking 51-200 employees Used daily for more than 2 years Review source Reviewed June 2025 Best Remote Access Tool Ever 5 This is the best remote access tool. Nothing comes close. I have been using it for about twelve years. Ratings Breakdown 5 Ease of use 5 Value for money 2 Customer support 5 Functionality Pros: It is fast and easy and flexible. Backstage is a killer feature. I can fix a lot of issues with disrupting the client. Cons: The agents are not signed so if you use ThreatLocker or something similar, it is going to be hard upgrading. Read More MK Mark K. Verified reviewer Computer & Network Security 11-50 employees Used daily for less than 2 years Review source Reviewed May 2025 Simple to use but super powerful 5 It's something we use on daily basis in my line of work. Its a very important tool for us. We use the software to gather information about our clients machines also very often. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: How powerful it is. Gives us total control of the machine and is super easy for the customer to give us the access to their machine. Cons: The menu bar at the top can be a little annoying at times to use. But that's really the only thing I can think of. Read More Showing 1 - 10 of 1896 Reviews [See All Reviews](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/) ## ScreenConnect Popular Comparisons [TeamViewer ONE vs ScreenConnect](https://www.softwareadvice.com/compare/99131-teamviewer/vs/390169-ScreenConnect/)[Zoho Assist vs ScreenConnect](https://www.softwareadvice.com/compare/390169-ScreenConnect/vs/392373-zoho-assist/)[Slack vs ScreenConnect](https://www.softwareadvice.com/compare/154669-slack/vs/390169-ScreenConnect/)[AnyDesk vs ScreenConnect](https://www.softwareadvice.com/compare/100985-anydesk/vs/390169-ScreenConnect/)[BeyondTrust Remote Support vs ScreenConnect](https://www.softwareadvice.com/compare/127126-bomgar/vs/390169-ScreenConnect/)[RemotePC vs ScreenConnect](https://www.softwareadvice.com/compare/100979-remotepc/vs/390169-ScreenConnect/)[Atera vs ScreenConnect](https://www.softwareadvice.com/compare/125932-atera/vs/390169-ScreenConnect/) [Compare All Alternatives](https://www.softwareadvice.com/product/390169-ScreenConnect/alternatives/) ## Other Top Recommended Remote Desktop Software [ISL Light](https://www.softwareadvice.com/screen-sharing/isl-online-profile/) **4.7** (779) Recently recommended **2** times [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) **4.6** (11629) Recently recommended **0** times [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) **4.6** (1787) Recently recommended **0** times [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) **4.7** (1423) Recently recommended **0** times Stuck Between Options? 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