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> Reviews of Crisp. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Crisp is a good fit for you!

Source: https://www.softwareadvice.com/remote-work/crisp-profile/reviews

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Crisp Reviews

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[Overview](https://www.softwareadvice.com/help-desk/crisp-profile/)

Reviews

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# Crisp Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(102)

4

(36)

3

(6)

2

(0)

1

(4)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.4

* * *

### Pros

"The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem."

"Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system."

"I was trying to build an onboard customer survey plugin and setting up crisp was easy and hassle-free, I saw some examples online on the crisp page which I improved on it to build my plugin"

### Cons

"The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be."

"The downside to this is that we don't match the Crisp analytics because the underlying goals are different."

"Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it."

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Crisp Reviews, Pros and Cons - 2026 Software Advice