Ratings & Reviews

Overall Rating

4.64 / 5 (2,057)

4.06 / 5 (178)

Ease-of-Use

4.5 / 5

3.5 / 5

Value for Money

4.5 / 5

3.5 / 5

Customer Support

4.5 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

June 5, 2020

March 3, 2020

Pros/Cons

  • Pros

  • This product was easy to use and had a great looking interface. I did like the ability to easily see what each team member was working on.

  • its easy to use , also I like it the app easy to download

  • Cons

  • I like almost everything...the only pain point has been notifications. They are a little hard to configure in a useful way and I get too many of them for boards that I own.

  • The integration with outlook is a bit tedious. They are working on that, and another pro is their support is very responsive to our needs.

  • Pros

  • This is the most robust RMM out there, period. Their support is great and responsive. The depth of configuration and customization is unparalleled.

  • Tons of features. Price is where it needs to be. Has great capability.

  • Cons

  • The learning curve can be steep, and given that the tool is so robust, it can be overwhelming to lower level technicians. However, I think this is mitigated by the available training.

  • Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots