Great customer service

I am very happy with the overall service and am glad my school chose to use Hoppier for our Virtual Holiday Party.

Pros

It was great to feel appreciated by my school to the point where they let us have special food for our Holiday party. The customer service was also really great. I had gone slightly over the spending limit, so the card was declined. Not even 5 minutes later, someone from Hoppier emailed me to make sure everything was okay and asked if I needed support. It was really great.

Cons

I did not like that it could only be used for restaurants that use delivery companies. I was craving Pizza Hut, who does not participate in any of those services, so I had to pick something else.

Great customer service!

Super

Pros

Easy to use, customer service is great, they helped resolve a big problem

Cons

nothing at all, it is absolutely simple

Interesting but also kind of dumb at the same time

Awful

Pros

Seems like a bonus having expiring credits - if you're not the end user.

Cons

Seems cool until you try to use it. I'm an end user that was gifted a Hoppier card but had nothing but trouble attempting to redeem it. I could only use it for food, which is fine - until my office tried to pool so we could all eat together and further only get one driver. As you can expect it didn't work at all that way. I was able to add 4 'credit cards' to my account, but then UberEats wouldn't allow a split payment. Eventually we gave up on this idea. Instead I tried using my credit for dessert after dinner at home and still had trouble. First saying that the payment method wasn't valid, then eventually working on the 4th or 5th try. Novel concept but sucks completely for the end user when a gift card would have just worked.

Best Experience

Pros

The customer service aspect. I was stuck on purchasing an item and Emil was a blessing to work with. He was quick and very responsive. Emil solved my issue within a min! Great customer service!

Cons

I had no cons to report. Service was good and website was easy to work with

Everything worked great

Overall experience was good.

Pros

User friendly and easy to use. Sign up was a breeze and I was not asked a ton of questions to get set up.

Cons

Small selection of approved delivery vendors. Would like more direct to the location options.

Thank you!

Very good experience and customer support was extremely helpful

Pros

This software is extremely intuitive and easy to use

Cons

I have no cons to share about this software at the moment

excellent Customer service

Pros

The customer care is really excellent. The application is really easy to use to use. But because of my mistake i ran into troubles. Customer care resolved the issue and during the process they were showed a-lot of patience and finally resolve it.

Cons

this is the first time use of this application

Great idea for business users

Pros

Easy to use, excellent customer service!

Cons

Difficulty with vendors, but they were solved quickly and efficiently

Excellent Customer Service

Pros

I went to purchase lunch and the transaction was not going through. Before I had a chance to email customer service, they emailed me confirming the problem and had it fixed within 5 minutes. Very happy.

Cons

None. Easy to use. Good customer experience. No complaints.

Awesome service

Pros

Love the options and the ease of use. Ran into one issue when ordering and the customer service was instant and super helpful.

Cons

One issue with check out & billing but not really a software issue. No complaints