--- title: "InterGuard Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of InterGuard. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if InterGuard is a good fit for you!" source_url: "https://www.softwareadvice.com/remote-work/interguard-employee-monitoring-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Productivity Software](https://www.softwareadvice.com/productivity/) / [InterGuard](https://www.softwareadvice.com/remote-monitoring-and-manageme/interguard-employee-monitoring-profile/) / InterGuard Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/remote-monitoring-and-manageme/interguard-employee-monitoring-profile/) Reviews [Alternatives](https://www.softwareadvice.com/remote-monitoring-and-manageme/interguard-employee-monitoring-profile/alternatives/) # InterGuard User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 33 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 4.1/5 - Value for money: 3.7/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 16 reviews (48%) - 4 stars: 8 reviews (24%) - 3 stars: 3 reviews (9%) - 2 stars: 2 reviews (6%) - 1 star: 4 reviews (12%) ## InterGuard customer reviews Showing reviews 1-25 of 33 (page 1). ### Employee monitoring - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like this software because how it monitors the activity and really keeps track of what is being done on systems by staff. The reports are detailed and provide data that can be presented easily to management. #### Cons I have not found anything I don't like about the software at this point. #### Vendor response Hi- Thank you for the kind words. We are glad to hear that you like InterGuard. Please note that if you are having any issues at all, we have technical support available 24/7 by calling 1-800-998-5621. Best Regards, Jillian Kennedy Replied December 2018 --- ### Easy to use and configure - Overall rating: 5/5 - Reviewer: Jeremy H. - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This software isn't hard to implement and makes some very easy to use and consume reports that are useful. This software also gives some insights into what could very well be non-compliant behavior by watching what the user is doing all the time and only reporting variations from their regular (and acceptable) work flow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that this software stays out of the way of most anti-virus packages and it does not duplicate security software that is likely already in place. #### Cons I really am having trouble thinking of what I don't enjoy about this platform. I haven't run into any issues that their excellent support hasn't helped me resolve. #### Vendor response Hi Jeremy- Thank you for the review, it is greatly appreciated. We truly pride ourselves on how easy InterGuard is to use and navigate regardless of one's comfort level with technology. Another great benefit is that we can schedule an on boarding session with you to go over all of the features that InterGuard has to offer. Please call 888-550-3130 and ask to speak to an Account Manager. They are ready to help answer any and all of your InterGuard questions. Best Regards, Jillian Kennedy Replied December 2018 --- ### Cannot Cancel Subscription obligated to a full year - Overall rating: 1/5 - Reviewer: Osman M. - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered None #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is nothing good about the software. It constantly disconnects. It has issues with all the browsers.(Chrome and Internet Explorer. #### Cons It disconnect all the times from the computer. It slows down your browser. I tried to cancel the subscription and they said it was not possible because I log in once in April and that automatically renewed my subscription. The reason I log in was to cancel the product not to use it. They will offer no solution. Horrible customer service. #### Vendor response Hi Osman- I am sorry to hear you were having troubles with Chrome and IE. I am not aware of any issues with the service disconnecting and would like to have an opportunity to discuss this with you as I am sure we can get the software up and running. I also wanted to mention that we reach out to customers 30 days in advance of the subscription expiration date and provide an additional 30 days after you have renewed to cancel the subscription. I also check the account and you did cancel your subscription in April and your renewal date was several months prior to cancellation date. If you would like to discuss this with me please call 888-550-3130 x425. Best Regards, Michael Goldberg Replied July 2018 --- ### Catching Everything on Employees Computers - Overall rating: 5/5 - Reviewer: Pablo M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Once the policies are set you can rely that InterGuard will be adding security layers to your network users while you comply with many regulations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to catch everything the user captures on his computer through a keylogger (even the raw) and then correlating the events giving an in-depth view of all employee activity enabling granular management . #### Cons More real time reporting is missed at some points to alert about malicious behavior or data exfiltration. --- ### Interguard to protect your business - Overall rating: 5/5 - Reviewer: Jason M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered We had particular staff members that there was a concern about questionable policy violations, in this case, running a side business on company equipment. It was confirmed and addressed, which in turn actually increased sales, quality, and productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The goal of this software was to provide a non-invasive, easy to use solution to monitor computer/internet usage on equipment. It works and provides all the information you need to know what is going on/or not going on during a production day. #### Cons Really nothing as everything is upfront. #### Reasons for switching to InterGuard We had tried a few monitoring solutions but felt Intergaurd provided the best interface and value. #### Vendor response Thanks, Jason! Happy to hear we helped! Replied October 2019 --- ### Cannot terminate services - Keep Billing - Overall rating: 2/5 - Reviewer: Jonathan F. - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Install was easy, however everything else was a nightmare, the cons outway the pros on the software. #### Cons Does not capture what the client needed and slowed down the computer, support was lack luster and takes forever to get to anyone #### Vendor response HI Johnathan, Thank you for the feedback, I am sorry to hear that you were having a less than optimal experience. I researched your account and there were no support requests. We have technical support available 24/7 and we would have been happy to assist you. With respect to the billing comment, we did receive your request to cancel and have not charged you for your most recent subscription. If you would like to discuss this matter over the phone, please call me directly @ 888-550-3130 x425. Best Regards, Michael Goldberg Replied March 2018 --- ### Review - Overall rating: 2/5 - Reviewer: Michael L. - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I think the website blocking works well to a degree. #### Cons I think the reporting features are lacking. #### Vendor response HI Michael- Thank you for the feedback, I am sorry to hear that you are having a less than optimal experience. We have technical support available 24/7 and we would be happy to assist you. If you would like to discuss this matter over the phone, please call Michael Goldberg directly @ 888-550-3130 x425. Best Regards, Jillian Kennedy Replied December 2018 --- ### Monitoring with Ease - Overall rating: 5/5 - Reviewer: pertrice b. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reports are easy to read and unintrusive to my employees #### Cons the reports are daily, but I requested this --- ### Reliable monitoring - Overall rating: 4/5 - Reviewer: Andy M. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, everything has been fine, just minus the screenshots. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The software was pretty straightforward to set up, especially when compared to others I tried and had to fight the antivirus software to even download. This is thorough and will alert me on key words, etc. #### Cons The one thing I do not like is the purchasing of the screenshots, I did not realize it'd actually run out and you'd have to buy more until it hadn't taken a screenshot for a few days. I purchased more and it ran out quickly so I do not think I'll even worry about getting screenshots now because that can get pricey in a hurry. --- ### Beyond Employee Monitoring - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 501-1000 employees - Product usage: Used other for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After reviewing several EMS, Interguard has emerged as a top choice both in features and support, both of which are key for organizations in the new norm. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support provided by Interguard is one of the best - from sales to support. The fact that it also has both DLP and end point lock down features is a major bonus. #### Cons The user interface feels dated and difficult to navigate for users who are not very tech-savvy. #### Reasons for choosing InterGuard The outstanding support, relative ease of implementation, and DLP + EP Lock Down features --- ### Great customer services, 24-7 available! - Overall rating: 5/5 - Reviewer: Tiger L. - Verified reviewer: Yes - Product usage: Used monthly for less than 12 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered monitoring employee activities, record, archive, and much more #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Search, sort, keystroke catch and archive, screen shot, keyword setting, email aggregation, plus the wonderful customer services #### Cons Documentation seems needing to improve. If there is more video or instructor guided training, that would be even better #### Vendor response Hi Tiger, Thank you for the response, greatly appreciated. Best Regards, Michael Goldberg Awareness Technologies Replied February 2018 --- ### With the usage of Intergards SONAR Monitoring program, we have not experience any negative issues! - Overall rating: 5/5 - Reviewer: William G. - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered ahead of any internal threats. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Records all employee emails, instant messages, web sites visited, applications used, social network activity, keystrokes types, files transferred, all print activity to protect the integrity of the company. We are a 24/7 unsupervised work environment. By using Sonar, we obtain a virtual review of each employee through their 8 hr shift. #### Cons purchasing of SmartCamera Snapshots is an approximate guess to your actual need. We used up 1 unit (10,000 snapshots) in less than a month for a single employee. Recommendation, the quantity should include a few every month of the subscription with no carry over. #### Vendor response HI William, Thanks for the response, and the feedback you provided. As a suggestion with respect to the screenshots, we have 3 different methods that will assist with conserving the amount you might use. You have 3 different ways to record activity with the screenshot tool: 1) Continuous: will record activity in set intervals (5-60 seconds) 2) Smart Camera: will record all activity in selected programs or websites in set intervals (5-60 seconds) 3) Alert Word: will record screen each time a selected alert word is typed or viewed on screen I think that with some settings changes you can reserve the amount of screenshots in your account. You may reach out to our support team to learn how to set these up or call us directly at 888-550-3130. I hope this was helpful. Best Regards, Michael Goldberg Replied February 2018 --- ### Installed, Not Working Correctly, No Response by Phone or Email for Refund - Overall rating: 1/5 - Reviewer: Steven S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered We had issues with the installation, and had no response to our email the day after we purchased the product regarding need for help. They were very responsive up until we paid them, but then the sales person stopped responding the following day, and the support phone always goes to voicemail. I finally got a hold of someone via chat to help us with the installation, they would not pick up the phone, so the support took 5 times as long to answer all questions and attempt to fix the installation on a device. Then the device continued to not properly report time logged in, active time, productivity, etc. They said they thought their systems were possibly down and should be back up soon, but then it still didn't work the next day. I emailed them to request a refund and a week later they still did not respond by email or phone, and the live chat just says to contact support by phone or email to request a refund. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. It never worked properly, even after live chat support remoted into our computer. #### Cons Customer support is lacking. Software doesn't accurately report information. #### Reasons for choosing InterGuard Their system appeared to be well built based on the demo and their sales were responsive. If only I knew that they stop their responsiveness once they receive your money. --- ### Caught red-handed - Overall rating: 5/5 - Reviewer: Tymeshia K. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have been with them since about 2011 and it has been a "lifesaver" for my employer, the IT, and the HR staff. **CUSTOMER SERVICE ** I REPEAT ** CUSTOMER SERVICE ** If any service industry modeled their customer service policy and efforts after the people at Sonar/Awareness/Interguard they would have loyal life, long customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for us to use and quick with details need to find out who isn't a productive member of our team. The moment you sign on you will see who or what department you need to watch the most, after making adjustments to your allowed list you will see an improvement in team performance. Time thieves are caught red-handed. #### Cons Add an option to block a website with one click per department or network-wide. Need to be able to see keystrokes when it is not in a chat or email. #### Reasons for choosing InterGuard Ease of use and quick with details. Very detailed. #### Reasons for switching to InterGuard It was laborsome to get to the details and sometimes it wasn't there. --- ### Sneak silently on a computer - Overall rating: 4/5 - Reviewer: Dominic R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It is a great tool to monitor activity silently on a computer. It has a lot of features, so for a newbie like I am, it takes time to master. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Easy to install, reports permit to see in a glance the activities. #### Cons To create reports, the interface has to be learned, and lack intuitivity. #### Vendor response Hi Dominic- Thank you for the review, greatly appreciated. One of the many benefits that InterGuard has over other products is ease of use which makes it very simple to increase productivity or conduct an investigation regardless of your comfort level with technology. Another great benefit is that we can schedule an on boarding session with you to go over all of the features that InterGuard has to offer. Please call 888-550-3130 and ask to speak to an Account Manager. They are ready to help you better understand how to use and navigate through InterGuard. Best Regards, Michael Goldberg Replied October 2018 --- ### Senior management team is pleased as substantial loss of productivity is recovered - Overall rating: 5/5 - Reviewer: Simon L. - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Prior to the implementation of InterGuard, we saw computer resources are abused making IT consistently battling with network performance and malware attack problems. Morale was driven down simultaneously as hard working individuals were emotional affected by the bad branches spending valuable time on unproductive personal interest during business hours. InterGuard improved the situation by providing materials that HR can base upon to challenge the bad branches. Positive effects occur when actions are taken. The organisation turns itself into a productive machine over time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros InterGuard is easy to setup for general monitor. When specific investigation is required, InterGuard provided all the evidence required. Account Manager and Support Team is knowledgeable and helpful, making every contact a pleasure. Staff learn and understand that company resources are to produce return for company, and for themselves. #### Cons Staff morale dropped initially, however, gradually improves after bad branches are removed. Prior to the rollout of InterGuard, coordination with Senior Management, IT, HR, legal and all departmental heads was necessary. We are a global company and legal consultation must occur to ensure what we do is compliant. #### Vendor response Hi Simon, Thank you for the response, greatly appreciated. Best Regards, Michael Goldberg Awareness Technologies Replied February 2018 --- ### Would recomment to all employers - Overall rating: 5/5 - Reviewer: Jim D. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is very easy to setup and use and i have never had an issue with the monitoring and reports. #### Cons So far I have not found any problems that would stop me from recommending it to anyone. #### Vendor response Hi Jim- Thank you for recommending InterGuard to all employers. Please note that in the future if you are having any issues at all, we have technical support available 24/7 by calling 1-800-998-5621. Best Regards, Jillian Kennedy Replied December 2018 --- ### Functional a good investment for any company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It was good & worthwhile. Managed to prevent embezzling of company funds by 2 individuals through key word monitoring and further investigation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was able to capture key words and highlight it to the admin for further investigation. This saves a lot of time and can reveal a few surprises that wouldn't have been found out. #### Cons The pricing structure is a bit too high and it can be nullified by some anti virus software such as McAfee --- ### Terrible Experience with Interguard - Overall rating: 1/5 - Reviewer: Lou M. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Terrible. Do not but this product. I cannot get a refund since I paid for a full year. What a waste of $$$. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Easy to install and start working with it. #### Cons It stopped working after a week. Support recommended reboots which were done. Never worked again. Did not have loads of time to spend to get this to work. --- ### Superb and Easy way to know monitor your Employees - Overall rating: 5/5 - Reviewer: Aviram G. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to install & Highly configureable. the support team did try to help me alot when i had some issues installing the software on Old Computer. It personally helped me managed a case of an employee that doing personal business work while at the office #### Cons Nothing i can think about right now. Very happy with this software --- ### Monitoring Review - Overall rating: 1/5 - Reviewer: Ajmal R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used other for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed a cost effective tool to easily decipher data from staff usage and review where and when required. InterGuard was theoretically perfect. The support is exceptional but overall unfortunately the system is as useful as a chocolate teapot unless you have full time resources dedicated to make it work. If you have the resources available, then I would definitely recommend this system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros In theory, it is plug and play. Very useful product to easily review employee activity and be able to filter down to details very quickly. Has a lot of lovely features which potentially are invaluable. #### Cons You need to be mindful of Antivirus software on Windows and Android updates and the resources required to implement. #### Reasons for choosing InterGuard Support on the trial was exceptional. #### Reasons for switching to InterGuard We needed something simple, plug & play that did not require a significant amount of development to get basic results. --- ### Employee Monitoring Review - Overall rating: 5/5 - Reviewer: Mike T. - Industry: Fine Art - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We "like" the software but the extra expense of the screenshots is keeping us from "loving" the software. Now that we know the actual price of the software, including the screenshots, we will be reviewing other software, which includes screenshots, once our yearly subscription is up. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like the web-based access. I can monitor our employee's computer use from anywhere I have internet access. #### Cons I don't like that we have to pay extra for screenshots. Other monitoring software I've used allows free continuous screenshots. Because it is expensive to use screenshots, we cut down how many screenshots each PC uses. We have is set to screenshot only every 30 seconds. This saves screenshots(money) but it has caused us to miss critical issues. By the time you add in the expense of screenshots, you'd be better off to purchase more expensive software which includes continuous screenshots in the purchase price. #### Vendor response Hi Mike- Thank you for the review and the feedback, greatly appreciated. We provide multiple options with respect to screenshot recording and if you would like to discuss them on a phone call with me, please call 888-550-3130 x425. Happy to hop on a call to go over the options. Best Regards, Michael Goldberg Replied October 2018 --- ### short and to the point - Overall rating: 4/5 - Reviewer: Steven G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This monitoring software works ok and could be better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros InterGuard silently runs on the most common platforms. #### Cons The InterGuard software fails to record screenshots or data activity too often and requires support tickets to be opened to resolve. The uninstall process does not consistently recognize manager or admin passwords to uninstall when finished using on a target. This leads to orphaned software being left on the target machines or having to wipe and reinstall the operating system to remove. These areas need improvement. --- ### Still trying to make it all work. - Overall rating: 3/5 - Reviewer: Dena P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far it has been challenging to receive data and use the reporting features. I am hopeful that this will all workout. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The cost of the software was the most appealing and that I could buy 1 license because I only have 1 employee . #### Cons Issues with installing. I had Interguard dial in to install and they did not install a extention that is needed for when the user uses Chrome so the system was not picking up the data. So had to have them go back and do that and now there are issues with the time stamp on emails being 6 hours off that they are working on. Also it will go days without pulling data and they have had to do a resent and then 2 days later it updates everything and I can see the data. I was hoping for this to be very fluid and it has not been. #### Reasons for choosing InterGuard The cost and being able to purchase 1 license not 3 or more when I only have 1 employee. --- ### review - Overall rating: 3/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. no perceptable benefit. installation process was horrible due to technitians lack of understanding of the required installed software on machines (internet explorer). They tried, but many hours of my time was wasted trying to install the product. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 2/5 #### Pros I have no strong positive feelings toward any aspect of the software at this time #### Cons non user friendly interface, purchased primarily to track active computer use vs idle time and that option is not easily available if even possible ## More reviews [Next reviews](https://www.softwareadvice.com/remote-monitoring-and-manageme/interguard-employee-monitoring-profile/reviews/?page=2) --- InterGuard Reviews, Pros and Cons - 2026 Software Advice