InterGuard

RATING:

3.9

(33)

About InterGuard

InterGuard is an employee monitoring solution that helps businesses track activities across emails, social media and web browsing platforms. It allows users to automatically take screenshots when predefined keywords are typed or viewed by employees, protecting sensitive information such as client lists, pricing and more. InterGuard lets businesses set up color-coded alerts to flag policy violations and anomalous behaviors including unusual logins, unauthorized downloads/uploads and excessive printing. The time tracking module enables managers to configure productivity ratings for each action and track employee login/logoffs, active/idle times and GPS-based locations, among other operations. Additionally, administrators can oversee employee social media usage to id...

InterGuard Pricing

Cloud Hosted: $9.99 user/month On-Premises & Enterprise: Contact Awareness Technologies for pricing details.

Starting price: 

$25.00 per month

Free trial: 

Not Available

Free version: 

Not Available

InterGuard Employee Monitoring record details

InterGuard Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for InterGuard

1 - 5 of 33 Reviews

User Profile

Jim

Verified reviewer

Computer Networking, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2018

Would recomment to all employers

PROS

It is very easy to setup and use and i have never had an issue with the monitoring and reports.

CONS

So far I have not found any problems that would stop me from recommending it to anyone.

Vendor Response

Hi Jim- Thank you for recommending InterGuard to all employers. Please note that in the future if you are having any issues at all, we have technical support available 24/7 by calling 1-800-998-5621. Best Regards, Jillian Kennedy

Replied December 2018

User Profile

Dominic

Verified reviewer

Food & Beverages, 2-10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed October 2018

Sneak silently on a computer

It is a great tool to monitor activity silently on a computer. It has a lot of features, so for a newbie like I am, it takes time to master.

PROS

Easy to install, reports permit to see in a glance the activities.

CONS

To create reports, the interface has to be learned, and lack intuitivity.

Vendor Response

Hi Dominic- Thank you for the review, greatly appreciated. One of the many benefits that InterGuard has over other products is ease of use which makes it very simple to increase productivity or conduct an investigation regardless of your comfort level with technology. Another great benefit is that we can schedule an on boarding session with you to go over all of the features that InterGuard has to offer. Please call 888-550-3130 and ask to speak to an Account Manager. They are ready to help you better understand how to use and navigate through InterGuard. Best Regards, Michael Goldberg

Replied October 2018

User Profile

Steven

Verified reviewer

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2020

Installed, Not Working Correctly, No Response by Phone or Email for Refund

We had issues with the installation, and had no response to our email the day after we purchased the product regarding need for help. They were very responsive up until we paid them, but then the sales person stopped responding the following day, and the support phone always goes to voicemail. I finally got a hold of someone via chat to help us with the installation, they would not pick up the phone, so the support took 5 times as long to answer all questions and attempt to fix the installation on a device. Then the device continued to not properly report time logged in, active time, productivity, etc. They said they thought their systems were possibly down and should be back up soon, but then it still didn't work the next day. I emailed them to request a refund and a week later they still did not respond by email or phone, and the live chat just says to contact support by phone or email to request a refund.

PROS

Nothing. It never worked properly, even after live chat support remoted into our computer.

CONS

Customer support is lacking. Software doesn't accurately report information.

Reason for choosing InterGuard

Their system appeared to be well built based on the demo and their sales were responsive. If only I knew that they stop their responsiveness once they receive your money.

Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2020

Functional a good investment for any company

It was good & worthwhile. Managed to prevent embezzling of company funds by 2 individuals through key word monitoring and further investigation.

PROS

It was able to capture key words and highlight it to the admin for further investigation. This saves a lot of time and can reveal a few surprises that wouldn't have been found out.

CONS

The pricing structure is a bit too high and it can be nullified by some anti virus software such as McAfee

Andy

Food Production, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed February 2020

Reliable monitoring

Overall, everything has been fine, just minus the screenshots.

PROS

The software was pretty straightforward to set up, especially when compared to others I tried and had to fight the antivirus software to even download. This is thorough and will alert me on key words, etc.

CONS

The one thing I do not like is the purchasing of the screenshots, I did not realize it'd actually run out and you'd have to buy more until it hadn't taken a screenshot for a few days. I purchased more and it ran out quickly so I do not think I'll even worry about getting screenshots now because that can get pricey in a hurry.