# LiveAgent Software Reviews, Demo & Pricing - 2026 > Review of LiveAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/remote-work/liveagent-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / LiveAgent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/liveagent-profile/alternatives/) # LiveAgent 2026: Benefits, Features & Pricing Wondering if LiveAgent is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview LiveAgent 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Pricing Starting at $15.00 per month ### About LiveAgent LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed. Wondering if LiveAgent is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## LiveAgent User Interface ## Popular LiveAgent Alternatives Main Product LiveAgent 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18789)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4082)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3458)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) 4.6 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.40Value for money - 4.53Customer support - 4.42Functionality Pricing Starting at $29.00 per month Get Price ## LiveAgent Pros and Cons We analyzed 1,786 verified reviews for LiveAgent to find out what actual users really think. Select to learn more Centralized Customer Service Management LiveAgent streamlines customer support by centralizing communication across channels, automating tasks, and providing tools for efficient complaint handling. Multi-language support, real-time responses, and comprehensive reporting help teams build stronger customer relationships and improve satisfaction. Real-Time Chat For Engagement LiveAgent's live chat feature enables instant, personalized support and quick issue resolution. Integration with other channels and tools like chat routing, auto-replies, and mobile access help teams respond rapidly, boost customer satisfaction, and manage inquiries efficiently. Cost-Effective Support Solution LiveAgent offers flexible pricing plans and a strong value-to-cost ratio, making it accessible for businesses of all sizes. Users appreciate the affordable subscriptions, free trial, and comprehensive features that reduce the need for multiple products and save on support costs. Email Workflow And Usability Issues Managing emails in LiveAgent can be confusing due to cluttered threads, limited search options, and inconsistent notifications. Spam filtering and alias support are lacking, and bulk actions or formatting issues often slow down daily email operations. Telephony Integration Challenges Setting up and managing calls in LiveAgent can be difficult, with users facing issues integrating phone lines, missing features like call hold or transfer, and unreliable notifications. Mobile support and VOIP compatibility are also limited, impacting overall call handling. Limited And Confusing Reporting Tools LiveAgent's reporting features are often described as basic and hard to customize. Users struggle with unclear data exports, lack of detailed insights, and confusing dashboards, making it challenging to analyze performance or track user activity effectively. ## LiveAgent Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Small $15.00 per user, per month Plan includes: - Advanced Reporting - API and Integrations - Customer Portal and Forum - Customer Service - Rules and Time Rules - Unlimited Email Addresses - Unlimited Ticket History - White Glove Setup Medium $29.00 per user, per month Plan includes: - Audit Log - Chat Satisfaction Surveys - Feedback Management - Proactive Chat Invitations - Real Time Visitors Monitor - Social Networking - Time Tracking - Unlimited Chart Buttons Large $49.00 per user, per month Plan includes: - All Started Services From Previous Packages Are Free in This Package - Call Center Support - Call Routing and Transfers - Hardware IP Phone - IVR - Unlimited Call Recordings - Video Call Enterprise $69.00 per user, per month Plan includes: - All features from the Large plan - Dedicated key account manager - Priority support - Assisted Whatsapp integration - Custom billing setup - Scheduled release management - Service review call and reports - Up to 40 custom roles - Multileveled knowledge base - Assisted channels integration Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## LiveAgent Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of LiveAgent Access Controls/Permissions Account Management Activity Dashboard Activity Tracking Agent Interface AI/Machine Learning Alerts/Escalation Alerts/Notifications Analytics API Archiving & Retention Assignment Management Audit Trail Automated Attendant Automated Responses Automated Routing Automatic Call Distribution Batch Communications Blended Call Center Callback Scheduling Call Center Integration Call Center Management Caller ID Call Logging Call Monitoring Call Recording Call Reporting Call Routing Call Scripting Call Tracking Call Tracking Metrics Call Transfer Campaign Management Case Management Catalog Management Change Management Chatbot Client Management Client Portal CMDB Collaboration Tools Commenting/Notes Communication Management Computer Telephony Integration Conferencing Configurable Workflow Contact Database Contact Management Content Management Corrective and Preventive Actions (CAPA) CRM Customer Communication Customer Complaint Tracking Customer Database Customer Data Management Customer Engagement Customer Experience Management Customer History Customer Management Customer Portal Customer Segmentation Customer Service Analytics Customer Social Profiles Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Decision Support Discussions/Forums Document Storage Drag & Drop Email Alerts Email Distribution Email Management Email Monitoring Email Templates Email Tracking Employee Activity Monitoring Engagement Tracking Event Triggered Actions Feedback Management File Management File Transfer For Cloud Phone Systems For iPad Devices Forms Management For Startups Full Text Search Gamification Geotargeting Help Desk Management Inbound Call Center Inbox Management Incident Management Interaction Tracking Issue Management Issue Tracking IVR Knowledge Base Management Knowledge Management Lead Capture Lead Management Live Chat Macros/Templated Responses Manual Dialer Messaging Mobile App Monitoring Multi-Channel Data Collection Multi-Channel Management Multi-Language Multiple Scripts Multiple User Accounts Multi-User Collaboration Natural Language Processing Negative Feedback Management Offline Form Onboarding On-Demand Recording One-to-One Messaging Online Forums Outbound Call Center PBX Performance Management Performance Metrics Personalization Phone Key Input Prioritization Proactive Chat Problem Management Procurement Management Progress Tracking Quality Assurance Quality Management Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Recording Reminders Remote Access/Control Remote Support Reporting/Analytics Reporting & Statistics Retention Tracking Role-Based Permissions Routing Rules-Based Workflow Screen Sharing Search Search/Filter Segmentation Self Service Portal Service Level Agreement (SLA) Management Shared Inboxes Single Sign On Social Media Integration Social Media Monitoring Softphone SSL Security Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Task Automation Task Management Task Progress Tracking Template Management Templates Text Editing Text to Speech Ticket Management Two-Way Audio & Video Unified Communications Usage Tracking/Analytics Video Chat Video Conferencing Video Support Voice Customization Voice Mail ## LiveAgent Integrations WordPress Integration rated 5.0 from 12 reviews Gmail Integration rated 4.9 from 11 reviews Slack Integration rated 4.4 from 11 reviews Shift4Shop Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review ProjectManager Integration rated undefined from -1 review See all 106 integrations ## LiveAgent User Reviews Overall Rating 4.7 Ratings Breakdown 5 71% 4 26% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.6 VR Verified Reviewer Retail 2-10 employees Used weekly for less than 12 months Review source Reviewed June 2026 Fast, efficient and easy to navigate 5 Previously 4 It's provides easy use, navigation and effective data support when I am working on a large file and have to to work on and meet deadlines . Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Live agent provides an exceptional platform that is essential in daily talks and working under high pressures. Cons: I have not had any issues navigating the software and I am able to find the assistance to organize the data together timely. Read More IS Ishant S. Verified reviewer Computer Software 2-10 employees Used daily for less than 2 years Reviewed October 2025 An effective and reliable Helpdesk solution that made our customer support more simplified. 5 The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. Cons: Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. Reasons for switching to LiveAgent Our company required a unified, multi-channel customer support system that would form one platform that incorporates email, chat, and social media. LiveAgent also had superior reporting, quicker response and easy interface, which made it more effective in our marketing and customer care activities. Read More NL Nancy L. Verified reviewer Information Technology and Services Self-Employed Used daily for more than 2 years Review source Reviewed February 2026 Works well on our site. 5 Overall a good experience with LiveAgent. Especially for the way we use it. We have only had a positive experience. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: LiveAgent is till a great software. I have it on my site and it works well for clients to use. It integrates very easily with out site and fits our needs. Cons: There really are not any cons with LiveAgent as we have not had any issues. It does exactly what we need. Read More LD Lukáš D. Verified reviewer Security and Investigations 11-50 employees Used daily for more than 2 years Reviewed April 2026 Stable Platform, But Support Responsiveness and Bug Fixes Need Urgent Attention 3 Overall, LiveAgent is a reliable and stable platform with good uptime and a functional feature set. However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution. The long-standing unresolved document rendering bug further undermines trust. The foundation is strong, but support quality and bug management need serious improvement to match the platform's potential. Ratings Breakdown 4 Ease of use 4 Value for money 2 Customer support 3 Functionality Pros: LiveAgent offers excellent service availability and reliability. The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare. The core ticketing and messaging features are well-built and easy to navigate, making it a solid tool for managing customer communication. Cons: Customer support is limited to text-based communication only. Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow. Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't. The support team is aware of this issue, yet there has been no fix or meaningful update in 12+ months. For a business-critical platform, leaving a known bug unresolved for this long is unacceptable. Read More JM Jean-Paul M. Verified reviewer Government Administration 201-500 employees Used daily for more than 2 years Reviewed April 2026 Best Helpdesk system available 5 We use LiveAgent since 2016 and it allows us to easily manage all complaints in a rapid manner. As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the traditional thinking of slow processes with Government tasks ;-) Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The ease of use of Live Agent is great. As compared to simple e-mail usage, it offers a greater possibility of Management of incoming e-mails (complaints, requests). W Cons: Sometimes new features are made available without prior notification or features that change good habits and practices and turn them at first sight into more difficult process or tedious procedure adaptation. However this is a very higlevel negativ complaint Reasons for choosing LiveAgent Best price/feature relationship. Quick return from support for offering Europe GDPR compliant solution Read More PB Paul B. Verified reviewer Information Services 2-10 employees Used daily for more than 2 years Reviewed April 2026 We've been using LiveAgent for almost a decade now. 5 Excellent customer support tool with tickets support, tracking, multiple agents / accounts, all you need for your business!!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Most versatile and modern customer support tool we have been using for more than a decade already! We use it mostly for two customer support agents and all tickets management, follow ups, dashboard, has been working perfectly for us for years! Cons: We got it in AppSumo offer so maybe pricing is something to check nowadays, although value is a no brain Reasons for choosing LiveAgent I was not making the decision but I suggested LiveAgent to the company. Read More RM Robert M. Verified reviewer Telecommunications 2-10 employees Used daily for less than 12 months Reviewed April 2026 High-value support tool with a few formatting hurdles 5 Overall, LiveAgent has been a highly cost-effective solution for our team. It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: It offers a robust set of tools at a fraction of the cost of its competitors. Good value for Money and fast return on investment. Cons: The difficulty in modifying existing tables once they have been inserted into a reply. The lack of native table editing functionality within the ticket response interface. Reasons for switching to LiveAgent The primary driver for the switch was the unmatched price-to-performance ratio. We were looking for a robust, enterprise-level ticketing system that didn't come with a 'big tech' price tag. LiveAgent provided all the essential automation and reporting tools we needed at a fraction of the cost of our previous provider. Read More Dale C. Verified reviewer E-Learning 2-10 employees Used daily for less than 6 months Reviewed August 2025 So far so good...much better than what I was doing before. 4 Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. Cons: The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. Reasons for choosing LiveAgent The person who helped me last fall through a demo was convincing, although I didn't sign up at that time. Kudos to her. Vendor Response Hello Dale, thank you so much for your review, we really appreciate it! Please, feel free to reach out to our support team anytime (24/7) – we'd be more than happy to help you find a way to tag or flag the tickets that need a follow-up, as you are describing. Our support specialists are true masters in navigating all the possible tagging and automation options available in LiveAgent, so chances are that there is a solution for this! :) - All the best, the LiveAgent team Replied August 2025 Read More VR Verified Reviewer Biotechnology 51-200 employees Used daily for less than 12 months Review source Reviewed December 2025 A year with LiveAgent 4 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Simplicity and the ability to filter and create personalized views. Quick access to the created views. Cons: Dashboard aren't that great and the fields seem to be a bit weak compared to other systems. Ability to have more information captured. Reasons for switching to LiveAgent LiveAgent is used by a Different Team and needed to switch Read More RC Ridhima C. Verified reviewer Marketing and Advertising 5001-10000 employees Used daily for less than 6 months Reviewed May 2026 Master of consolidated communication channels 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed. Cons: The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated. Read More Showing 1 - 10 of 1786 Reviews [See All Reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) ## LiveAgent Popular Comparisons [Salesforce Sales Cloud vs LiveAgent](https://www.softwareadvice.com/compare/2764-Salesforce/vs/109980-liveagent/)[Zendesk Suite vs LiveAgent](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[LiveChat vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/)[Freshdesk vs LiveAgent](https://www.softwareadvice.com/crm/freshdesk-profile/vs/liveagent/)[HelpDesk vs LiveAgent](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/liveagent/)[Tidio vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/tidio-chat/)[Intercom vs LiveAgent](https://www.softwareadvice.com/crm/intercom-profile/vs/liveagent/)[Zoho Desk vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/zoho-desk/)[Salesforce Service Cloud vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/service-cloud/)[Gladly vs LiveAgent](https://www.softwareadvice.com/call-center/gladly-profile/vs/liveagent/)[Sobot vs LiveAgent](https://www.softwareadvice.com/compare/109980-liveagent/vs/524506-Sobot/)[HubSpot Service Hub vs LiveAgent](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/liveagent/)[JustCall vs LiveAgent](https://www.softwareadvice.com/call-center/justcall-profile/vs/liveagent/) [Compare All Alternatives](https://www.softwareadvice.com/crm/liveagent-profile/alternatives/) ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24136) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16393) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4468) Recently recommended **0** times Stuck Between Options? 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