LoopUp

RATING:

4.6

(121)

About LoopUp

LoopUp is a cloud-based video conferencing solution designed to help businesses communicate and collaborate with external and internal stakeholders. The platform includes real-time alerts, which let hosts receive automated notifications when a guest joins the meeting. LoopUp comes with an interactive interface, which allows managers to view active members/speakers, include additional information with LinkedIn profiles, add late joiners and mute background noise to improve calling experience. It offers numerous features such as one-click sharing, multi-device access, audio/video recording, iOS and Android mobile applications, screen sharing, data encryption and more. Additionally, professionals can send invites to multiple users using the Microsoft Outlook applicati...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
LoopUp connecting call

LoopUp Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for LoopUp

1 - 5 of 121 Reviews

Colleen

Facilities Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2019

I love LoopUp!

For all the different conference lines and screen-shares I have utilized, LoopUp seems to be the most user friendly and at the same time fully functional.

PROS

One of the most common things about a conference call is that there is always someone with a ton of background noise that is not paying attention. I love that with LoopUp it identifies who that person is so I can mute their line to cut out the noise and continue my call.

CONS

I would not necessarily say this is a con, but one recommendation I have for the LoopUp team - when I create a calendar invite and utilize the Outlook insert feature, it is somewhat confusing to those on my invite how to join. There does not need to be more than 1 call in number and the meeting room code should be listed after the phone number. Additionally, I have a ton of users that are unable to utilize the link because of firewall issues specific to my client, but I don't think that can be overcome.

Reasons for switching to LoopUp

Company-wide decision - out of my hands.

David

Financial Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

LoopUP is worth looking up!

For several years, our firm has subscribed to LoopUp. We have discovered this platform to be uniquely beneficial for a myriad of reasons. Seeing the list of attendee names as they arrive circumvents the need for each to announce that they are joining a teleconference – this can be particularly disruptive for a meeting in progress when someone arrives tardy. Similarly, LoopUp highlights the name of whoever is speaking on the call, which eliminates the need to repeatedly announce themselves by name during open discussion. The ability to share the screen view enables the strength of a visual presentation to compliment the audio which heightens engagement and keeps attention focused during a conference call. The option to dial in by land line phone by computer or mobile phone from most any geography in the world is most anywhere in the world enables convenient connectivity. Finally, there are occasionally distracting background noise that a participant may not be able to easily control; the call leader can discretely mute any call participant which enables a telephone meeting to flow smoothly.

PROS

Visibility to list of call attendees Visibility to name of person speaking Screen sharing capabilities Ability to mute noise from call participant Computer access from most any location in the world Toll free numbers in many countries

CONS

Inability to set up a customized Outlook calendar invite form

Annette

Facilities Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

3

FUNCTIONALITY

2

Reviewed May 2020

Reliability Issues

Not great.

PROS

User friendly from a get started and navigation perspective.

CONS

Not reliable, often dropped calls, often had difficulties connecting, limited features, no video conferencing (but that could have been the version we had).

Brad

Financial Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed June 2020

LoopUp Uses

I am happy with LoopUp. It provides everything I personally need to communicate and do my job.

PROS

It's super easy to use and add the extension into MS Outlook to setup meeting.

CONS

Allowing others to present their screen in meetings was sometimes met with difficulty passing control to them.

Reasons for switching to LoopUp

I have no idea.

Madeleine

Human Resources, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2019

Great for connecting internationally

I use it daily to speak with multiple colleagues or clients at once. Would recommend as an easy to use and reliable conference call system.

PROS

I work remotely and my colleagues and clients are in countries all over the world. I like that I can set up a loop up conference line in minutes to connect with anyone in the world. The call quality is always high. It is also helpful that the project code can be assigned in the portal so that finance can allocate charges appropriately without my additional input.

CONS

The new web layout is less easy to use than the previous design. The scroll down list of countries isnt programmed that well (ie cant type in United Kingdom, have to scroll all the way to bottom)