About Polymail

Polymail is an email management solution, which helps businesses track conversations using follow-up reminders, insights, contact profiles, activity feed and more. Professionals can schedule messages and automatically send them later to improve open rates.

Key features of Polymail include comments, mentions, team collaboration and permission management. Supervisors can receive notifications about clicked links and downloaded attachments across sent emails. Managers can create a personalized calendar page to schedule meetings, share availability and eliminate instances of double booking. Additionally, administrators can gain insights into team members' outreach, create reusable message templates and set up Out of Office responders.

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48 Reviews of Polymail

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(24)

24

4 stars

(19)

19

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

November 2018

User Profile Picture

Sheila from simplySHE design

Verified Reviewer

Company Size: 1 employee

Industry: Design

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

November 2018

Polymail - The email solution with great features, easy shortcut keys and less bloat than Microsoft.

Overall, my use of Polymail has been positive. As mentioned previously in this review, the tracking feature and the follow up feature is really what sets this software apart from any other email software on the market. As soon as Polymail can get an Android mobile version of its software developed and marketed to me, I will give this software 5 starts all around.

Pros

I love the the tracking feature - I can see immediately when the recipient has both read and/or downloaded any attachments to an email I've sent them. The software also has the ability to remind you to follow up with the email in three days if you have not had a response from the recipient.

Cons

I hate that there is no Android mobile version of this software - yet. I'm still stuck using Gmail or Outlook on my phone and the two do not sync up at all. If I read/send an email from Polymail, it will not show up on my phone at all.

October 2017

Abbas from Masterkey

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

October 2017

An email app with amazing potential for larger teams.

Pros

Being a very early started (back when it was free), i've loved Polymail's ability to fill the void that Mailbox left in our email workflows. It is an amazingly simple, easy to handle and clean email workflow tool. Standard snooze and remind options aside, i think they are onto something with the recent additions to Campaigns features and Salesforce.com integrations. They are excellent for a user within a sales organization who wants to super-charge their communication, outbound and email workflow.

Cons

The last pro is also a con, as the gradual shift from being a individual-user friendly tool to a SME or larger team focused tool becomes evident. I've been on their paid subscription, but it becomes harder and harder to justify just for the basics. Using more advanced features with Team and Enterprise plans end up being much more expensive, especially when you consider the cost of the CRM with it as well.

April 2019

Bernd from photography

Company Size: 1 employee

Industry: Photography

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

April 2019

Great ideas - too many bugs

Excited at first and way too often frustrated with a bloated and unintuitive application. I only use it for "special" emails. When I really need to know if an attachment has been downloaded or when I need to get a message to many people.

Pros

Fantastic functionality. As a subscription customer you can see who and when someone opened your mail, if the clicked a link, downloaded a file - brilliant for business use. The campaigns and sequences are a great promotion tool.

Cons

The User-Interface is, to say it mildly, not very intuitive. Functions are hard to find. The worst part is, that it is too buggy. I get the feeling that they are too excited to launch new functions and ignore the basics of quality control. Two examples: You can no resize/scale images inside a message. But go ahead and send this message and open it in another email client: the images are distorted/stretched beyond recognition. This function should be disabled at this point. Images that I had added to a message that was sent out to many many people were missing, simply gone by the time the sequence was sent out. SO basically the message I created was altered by the system. A very serious bug. Should have never been released to the customers like that. Many little UI bugs that appear when you try to import and edit recipients for campaigns/sequences.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

October 2018

An email client that will probably become central to businesses

Pros

I've been using Polymail even before being available to the general public and I can say they listen to their users and they evolve very fast. The most important feature for me is the individual email tracking (if you send an email to multiple recipients, Polymail tracks each one of them individually, showing you exactly who read your email). It is invaluable for both sales and business emails. Also, the team added features that used to be part of separate platforms like the ability to send email campaigns directly from your address (great for sales), email sequences and team communication (so you can collaborate on emails with your team) - For us, Polymail is quickly replacing more expensive software such as outreach platforms or drip campaigns.

Cons

The sync between mobile apps and the desktop ones could be better (from time to time emails read on a platform don't sync to other platforms) - but they are improving.

September 2020

Susan from Summa & Tony's Air Conditioning and Heating

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great product

We use it for everyone in our office. Overall it works great for us.

Pros

I love using Polymail. It is very user friendly. The initial set-up is easy and it has lots of features that make it a great product. I like the settings that show me when an email is read, when a document is downloaded, etc. They are constantly updating and adding new features.

Cons

I really don't have any thing that I don't like about this software. We have the upgraded version for a couple of us in the office which has more features - but it does cost, whereas the regular version is free.