--- title: "Slack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Slack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Slack is a good fit for you!" source_url: "https://www.softwareadvice.com/remote-work/slack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Content Collaboration Software](https://www.softwareadvice.com/content-collaboration/) / [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) / Slack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/remote-support/slack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/remote-support/slack-profile/alternatives/) # Slack User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 24,221 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 17,400 reviews (72%) - 4 stars: 5,734 reviews (24%) - 3 stars: 912 reviews (4%) - 2 stars: 127 reviews (1%) - 1 star: 48 reviews (0%) ### Most mentioned pros - The file sharing mechanism is very smooth—we can drop images and documents straight into a chat, and the search functionality is powerful enough to find old files or specific conversations from months ago using simple keywords. - Conversations feel more dynamic and efficient than email, and the ability to integrate our most-used apps has reduced a lot of context-switching. Once the team establishes good channel organization and notification habits, Slack becomes a powerful communication hub that boosts productivity and keeps everyone aligned. - The platform is flexible enough to support a wide variety of workflows and integrates seamlessly with many business tools. While managing notifications and information flow can sometimes be challenging in larger workspaces, the productivity and collaboration benefits far outweigh these limitations. ### Most mentioned cons - One of Slack's biggest drawbacks is that important information can sometimes get buried in busy channels, making it difficult to keep track of key discussions without using threads consistently. While the search function is generally good, finding older messages or files can occasionally take longer than expected. - Its free plan has limited message history and integrations. While it’s great for real-time chat, Slack isn’t ideal for long-form discussions or detailed project management. - Slack Connect and 3rd party app integrations are a good feature but can get annoying when the original user account is deactivated which kills any integrations or connections they originally setup. ## Slack customer reviews Showing reviews 1-25 of 24,221 (page 1). ### Perfect Application for Team Management - Overall rating: 5/5 - Reviewer: Varsha K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have been using it for quite a long time and my experience is great only. Easy navigation, chatting, calls, meetings, and management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Slack is perfect for employee management and work-related conversation. The app is very easy to use and chatting is quite quick and real-time. Even file sharing is very quick. You can conduct meetings easily on the app. In case customer support is needed, the team is very helpful. They work on the bugs and issues at the earliest. Overall, the app offers value for money. #### Cons That sometimes it does not send the notification on time. It arrives late at times, and is visible only after I open the app. #### Reasons for switching to Slack Slack was comparatively much easier to use and navigate through. --- ### Slack is the best chat communication tool out there - Overall rating: 5/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall has been great, no training needed on how to use it, very intuitive and helps us stay seamless in our communication. The pro version has some great options that integrate AI and is actually useful tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The use between platforms is seamless and very easy to use. Going from laptop to phone and back to laptop is seamless and takes no time to update, making it very efficient. #### Cons Replying to replies does not automatically notify you a message was received, same as reacting to a message with an emoji. #### Reasons for choosing Slack More integration than the others by far, a lot of great feedback out there for the product. --- ### Absolutely the best; wish my team utilized it better - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Absolutely the best communication tool still. It's still very easy to use, share, promote collaboration and communication, and has enough tools built in. #### Cons It can be used a little too aggressively by teams and people turning it into a social media-like environment. --- ### Effective Collaboration Platform for IT and Business Teams - Overall rating: 5/5 - Reviewer: Dave R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We've had a positive experience using Slack as a collaboration platform across multiple departments. It has improved communication, accelerated issue resolution, and provided a centralized location for project discussions and file sharing. From an IT administration perspective, deployment and user management have been straightforward, the platform has proven reliable, and the available integrations have helped streamline daily business operations. Overall, Slack has been a dependable solution that has enhanced productivity and cross-functional collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Slack has streamlined communication across our IT, operations, and business teams by replacing lengthy email chains with organized channels and direct messaging. The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects moving efficiently. #### Cons As workspaces grow, conversations and notifications can become overwhelming without proper channel organization and notification management. Some advanced administration, security, and compliance features are also reserved for higher-tier licensing plans. #### Reasons for choosing Slack Software productivity, performance and stability. --- ### Very useful for student projects and team collaboration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Slack has been really good. I find it especially useful for college projects and team collaboration because communication stays organized and everything related to a project can be kept in one place. It is simple enough for regular chatting but also has features that make it useful for more serious teamwork. The file sharing and search options are probably the features I use the most. For a student working on group projects, I think Slack is definitely worth trying. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like how easy Slack makes it to communicate and stay updated, especially when working on college projects with a team. As a B.Tech CSE student, I often have different groups for different projects or activities, and having separate channels keeps everything much more organized than using one common chat. Sharing files, sending messages, and discussing things with teammates is also very convenient. I especially like that I can quickly search for old messages or files instead of scrolling through a long chat. #### Cons The only thing I found a little difficult in the beginning was getting used to all the different channels and notifications. If you’re part of many groups, it can sometimes feel like there are too many notifications. Once you customize the notifications and organize your channels, though, it becomes much easier to manage. #### Reasons for switching to Slack I moved from Discord because Slack felt more suitable for project work and team communication. Discord is great for casual conversations, but I found Slack more organized for keeping different projects, discussions, files, and updates in separate channels. As a CSE student, I also liked the way Slack keeps communication more focused and professional when working with classmates on assignments and projects. --- ### Great Team Communication Platform - Overall rating: 5/5 - Reviewer: Ashley T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Slack is so much easier to use than other platforms I have had to use in the past. It has a friendly interface, options to create multiple channels, ability to add custom emojis, and overall makes it easy to stay organized in the workplace. It also allows me to easily share files with my team so everyone has access to them quickly. I use it in my daily routine to meet with my team and chat about our daily tasks. The huddle feature is great for that! #### Cons Sometimes it has bugs where it doesnt connect my meeting schedule or let me join huddles, but most of the time that it resolved by either restarting the program or restarting my computer. No major issues with Slack. #### Reasons for switching to Slack Slack is overall easier to use and has more features than Teams. --- ### Very strong communication tool. - Overall rating: 5/5 - Reviewer: Julian M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally very good, quick and easy. Good options to integrate, easy to file share. I typically run multiple Slack instances. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ability to communicate in real time with colleagues when we're working remotely. Also for file sharing. #### Cons The threads feature is not something that I find particularly intuitive. Obviously, I know how it works, but I don't alwats follow how conversations are threading. #### Reasons for switching to Slack Google Workspace chat works well. However, several of our technical staff wanted to use Slack. --- ### Best internal communication app - Overall rating: 5/5 - Reviewer: Shady A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I think it is the best chat app for internal communication, and the opportunity to connect with several other apps is just great to have all the necessary always at hand. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Quite easy to use, I prefer it compared to Teams for both visual and chat features. Also file sharing is better and files are easier to open (the in-app preview works really well). Never had major bugs and you can create as many channels as you want. You can connect several other apps like Drive, Calendar, Confluence and Jira which helps a lot with having everything in one environment. #### Cons Not the best one for calls. Should be improved to be more similar to Skype. Also not possible to record a meeting. Compared to skype/teams if you want to use it to talk with people from outside the company it is an harder process than just adding them via email address. #### Reasons for switching to Slack To have a close environment where to find people from the company only. --- ### 2026 Slack Review by an Associate Engineer - Overall rating: 5/5 - Reviewer: Laila C. - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate that Slack centralizes file sharing, team collaboration, instant messaging and live chat features in one place. #### Cons Ever since Slack was acquired by Salesforce in 2021, I have never noticed any bugs or unconditional downtimes. #### Reasons for switching to Slack It is tightly tied to Google ecosystem features but Slack is independent. --- ### Great chat experience, but the meetings could use a little attention. - Overall rating: 5/5 - Reviewer: Alex J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been great overall. I do wish the meetings were a little better but i can deal with it because the chat and teams features are just so good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Slack gives me so many things i can customize that it makes organizing chats or group chats so much easier then other chats. #### Cons The slack meetings are not great. They are very slow and have a pretty clunky interface. I think they are more focused on the chat features then the meetings. #### Reasons for switching to Slack Owner just hated teams so we made the switch and love it --- ### The Best Communication Platform - Overall rating: 5/5 - Reviewer: James W. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Slack is a superb communication platform. It's easy, organized, fun, and effective. Of the many communication tools out there, like Discord and Telegram, Slack stands out with more capability and yet more simplicity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I most like about Slack are the video call feature (Huddle) and screen-recording feature (which also allows you to record audio and camera with it). #### Cons I can't think of anything significant that I don't like about Slack as a product. If anything, being owned by a smaller company rather than Salesforce would be preferred. And maybe having a different product name than "Slack" since it helps your teams get more done! #### Reasons for switching to Slack We needed more real-time communication and more collaborative communication in order to be more efficient. --- ### Solid products for teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros An amazing product that truly allows teams to connect, collaborate, and communicate with ease. It's extremely easy to share files via drag-and-drop, and there are almost no bugs or issues. #### Cons Obviously, it's a premium product and it comes to a premium price. It would be better if it were more affordable for certain organizations like charities, but getting access to their discounted program is challenging, and the process is not straightforward. #### Reasons for choosing Slack Slack is much more professional and easy to use #### Reasons for switching to Slack Microsoft Teams is outrageously expensive and Slack is much more easier to use and has a better functionality. --- ### Great experience with Slack. - Overall rating: 5/5 - Reviewer: Patricia D. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience using Slack messaging was a positive experience. It made our team meetings memorable by sharing GIF’s, videos and important company information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the most user friendly messaging experience I ever experienced. It made our team meeting more productive since it was quicker than meeting face to face. All my colleagues were happy with it. #### Cons Nothing, I don’t remember anything being bad.Everyone picked up on learning this messaging system quickly. #### Reasons for switching to Slack It was a company wide decision to switch from slack to Microsoft Teams. Most of my coworkers did not welcome the change and preferred Slack over Teams. Microsoft Teams took up more space and could not minimize the chat box. --- ### A Great Alternative for Coworker Communication - Overall rating: 5/5 - Reviewer: Charlie L. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Slack has been great for my team. Whenever I'd talk to customer support, they would be very helpful, but honestly it wasn't that often that I needed help. My coworkers enjoy it, and it allows us to not have to just communicate by email, which can be pretty mundane. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Slack allowed me to communicate with my team with the utmost ease. The chat features allow for an easy and lighthearted conversation flow. Many of my coworkers enjoyed the UI customization options that made each of their individual accounts unique. I think it is a fantastic value for the money. #### Cons Sometimes, even when turned on, notifications would not pop up on mobile. This caused many team memebrs to miss things or respond to urgent maters later than needed. #### Reasons for switching to Slack My bosses wanted something that was easier to use and less clunky, and Slack was the answer to that. --- ### Helpful tool for everyday team communication - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Slack has been very helpful for staying connected with my team. It makes communication faster and helps keep work updates in one place. I especially find it useful for quick questions, project discussions, and sharing documents. Once the channels and notifications are organized properly, it becomes a really useful tool for daily work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about Slack is how easy it makes day-to-day communication with the team. Instead of long email threads, everything can be discussed quickly in channels or direct messages. I also like that we can share files, tag teammates, and keep conversations organized by topic or project. #### Cons The only thing I don’t like sometimes is the number of notifications. When there are too many channels or active conversations, it can feel a bit distracting. It also takes some time to manage the settings properly so you only get alerts for important messages. --- ### A Reliable Collaboration Tool with a Few Annoyances - Overall rating: 4/5 - Reviewer: Jennifer N. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Slack is a dependable communication platform that keeps teams connected and organized. It’s easy to use, integrates with everything, and makes daily collaboration smoother. While it has minor issues, it remains one of the best tools for team communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros *Slack delivers strong value for the money, especially for teams that rely heavily on messaging and collaboration. The free version is solid, and paid tiers unlock powerful features. *Customer Support is generally responsive and helpful. Most issues are resolved quickly, though complex problems sometimes require multiple follow-ups. *Very easy to use. Slack is intuitive and easy to navigate. Channels, threads, and search features make communication organized and simple. *Chat is fast, reliable, and easy to manage. Threaded conversations help keep discussions organized, and reactions make quick feedback simple. *Occasional glitches happen — slow loading, notification delays, or random sign-outs. Nothing catastrophic, but noticeable during busy days. *File sharing is smooth. Uploads are quick, previews load instantly, and integrations with Google Drive/OneDrive make collaboration easier. *Slack’s built-in huddles and calls work well for quick check-ins. They’re not as robust as Zoom or Teams, but they’re convenient for fast conversations. *Clean, intuitive interface *Fast messaging and reliable notifications *Strong integrations with other tools *Easy file sharing and collaboration #### Cons Occasional bugs and slowdowns Search can feel cluttered with older messages Meetings/huddles lack advanced features --- ### Slack for everyday work works! - Overall rating: 4/5 - Reviewer: Estrella A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After using it five days a week for the last three years, I can't imagine doing my job without it. It's an essential tool for our daily workflow that keeps everyone connected, though it definitely requires some personal discipline to prevent it from taking over your entire workday. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It keeps all our team communication in one place. Channels make it incredibly easy to organize projects, and the search function is a lifesaver for finding old files or links. It has basically replaced internal email for us, making daily collaboration much faster and more casual. #### Cons I miss a lot of messages because i cannot get the notifications to actually notify me in the computer. It’s also very easy to get buried in messages if you step away for a day, making catching up feel like a chore. --- ### Slack has been a staple in our tech stack! - Overall rating: 5/5 - Reviewer: Zeahlot L. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Slack has been a staple in our tech stack. We have been a customer for 6 years now and will continue to use it to its full capacity. The most useful element is that we can use it with international team members across different time zones with options to keep boundaries and respect work times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I've been a user since 2020 and have never found another system that has been as useful as Slack to communicate with the team, partners, and outside vendors who need instructions or communication. Slack is easy to use and intuitive. I'd be lost without it. #### Cons Sometimes there is an error when adding someone to the ecosystem, and it prevents them from being able to join the team on Slack. It gives the new user an error. Other than that, it works just fine. --- ### A tool that keeps the whole team on the same page. - Overall rating: 5/5 - Reviewer: Erlinda Mangrobang A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It has become the main way our team stays in touch and gets things done. It is easy to pick up even for people who are not very tech savvy. There are moments where it feels like too much is happening at once, but once you get used to managing your notifications it works really well day to day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pros: What did you like most about Slack? Slack makes team communication a lot easier. Everything is organized by channels so you always know where to find a conversation. Searching for old messages or files is quick and reliable. It also connects well with other tools we already use like Google Drive, Zoom and Samsara, which saves a lot of time switching between apps. #### Cons Notifications can get out of hand if you are in a lot of channels. It takes some time to figure out the right settings so you are not constantly interrupted. Also, when too many conversations are happening at once it can feel hard to keep up, and important messages sometimes get buried. --- ### Excellent communication hub with great AI functions - Overall rating: 5/5 - Reviewer: Denis M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered The interface is clean, the search function actually works well (which is rare for chat apps), and it keeps everything centralized. I wish the native automations had more depth, but as a core messaging platform, nothing else really comes close to how intuitive it is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great tool for everyday work communication. The new AI features are actually super useful, especially for summarizing massive, chaotic threads when you come back from a day of meetings. But my absolute favorite part is the Workflow Builder. It makes setting up standardized IT request forms, automated onboarding messages, or daily standups incredibly easy without needing to involve developers. The integrations with almost every other tool we use are just a massive time-saver #### Cons Even though the Workflow Builder is great for basic tasks, it hits a wall pretty fast when you need real automation. The lack of proper conditional logic (if/then branching) is frustrating. If you want to build complex, multi-step flows with different outcomes based on user input, the native builder just can't handle it. You still end up having to connect external tools like n8n or Zapier to do the heavy lifting --- ### Essential tool for team collaboration and workflow automation. - Overall rating: 5/5 - Reviewer: Enguerran M. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Slack has fundamentally changed our team's collaboration practices because it decreased our internal email needs by almost 80 percent. The application functions as a digital headquarters because it offers more than basic chat features. The system creates a transparent organizational environment which lets people access information easily while maintaining remote team connections through its multiple channels and integration systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The team communication system operates smoothly through its user-friendly interface and channel organization system. The 'Huddle' feature enables me to conduct fast audio synchronization because it eliminates the need for scheduled meetings. Our workflow management system achieves peak performance through its best-in-class integration with Google Drive and Jira and Trello and other tools. #### Cons The notification management system becomes unmanageable because of its default settings which create notification fatigue for users. The Pro and Business pricing model proves expensive for small teams while users experience difficulties in locating specific historical files and messages through the search function. --- ### A Reliable Tool for Organized Team Communication - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Slack was positive. It made communication feel organized and efficient, especially with the managers‑only group where important information was shared and our campaign page where we stayed connected as a team. I liked that our daily stats and updates were sent there too, so everything I needed was in one place. At the same time, there were a few limitations — like not being able to see when someone read my message and not having the option to block someone if needed. But overall, Slack helped keep our workflow smooth and made it easier for everyone to stay informed and aligned. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Slack was how organized our communication became. We have a managers‑only group where they share valuable information, and we also have our campaign page where everyone can communicate and stay updated. I really like that our daily stats and important updates are sent there too, so I never feel out of the loop. Everything is in one place, easy to find, and it keeps the whole team aligned. #### Cons What I liked least about Slack was that I couldn’t see when someone read my message. Sometimes I needed confirmation that information was received, and without read receipts, I had to follow up more often. I also didn’t like that you can’t block someone. If a conversation becomes uncomfortable or someone keeps messaging you, there’s no way to stop it directly in Slack. --- ### Efficient Team Communication Tool with Strong Collaboration Features - Overall rating: 5/5 - Reviewer: Nicole A. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Slack is a great way for teams to talk to each other, share files, and work together all in one place. Customer support teams are very helpful and friendly. It works well with other tools and is easy to use, which makes teams more productive overall. But too many notifications and some limits on the free plan can make the experience less enjoyable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Slack is a great way for teams to talk to each other, especially because its organized chat channels keep conversations structured and easy to follow. It also makes it easy to share files and works well with other tools, which makes the whole workflow more efficient. The clean design makes it easy to use for working together every day. #### Cons Too many notifications and active channels can make Slack hard to use. The free version has limits on message history and file storage, which makes it less worth the money. Bugs and performance problems that happen from time to time can also make chat and meetings less smooth. --- ### With Slack, I can keep track of leads, tasks and deals at all times. - Overall rating: 5/5 - Reviewer: Gianna D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I solve customer management, document management, automation and employee management problems using Slack. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Slack helps us automatically capture incoming speaker requests, structure them clearly and assign them directly to the right internal contact person. Thanks to the workflows and automation, we save significant time in our daily agency and training operations and reduce errors because fewer manual steps are required. The system is highly recommended, especially for SMEs and all this at very affordable prices. #### Cons Basically, there's nothing to it. The combination of open interfaces, comprehensive functionality, and above all, strong communication capabilities plays a crucial role. We collaborate in teams. --- ### Love, love, love Slack! - Overall rating: 5/5 - Reviewer: Tyra O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Slack. It's the first thing I check in the morning when I am ready to start my work day, and it's the last thing I check before logging off for the day. It's super dependable and I love using it every day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love Slack-- I don't know what I would do without it. I love that it has been to heavily adopted by my company-- we use it jsut as much as email if not slightly more. I love all of the innovation they have been doing with AI as well. #### Cons I really don't have much to say about Slack in regard to what I do not like. From time to time, I experience what seems to be a bug with their notifications in app-- it says I have many unread messages, but I am all caught up, this generally solves itself and is not an issue that is interfering with my use of he tool. ## More reviews [Next reviews](https://www.softwareadvice.com/remote-support/slack-profile/reviews/?page=2) --- Slack Reviews, Pros and Cons - 2026 Software Advice