Splashtop

RATING:

4.7

(676)

About Splashtop

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop is a secure, high-performing solution to fit specific use-cases. Splashtop is ISO 27001 certified, SOC 2 and GDPR compliant. ------------------- Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access. Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing. Pricing: Starts at $5/month. ------------------- Splashtop SOS is a remote support software solution for IT...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Splashtop Pricing

$5.00 per month for Business Access Solo (billed annually at $60/year) $8.25 per user, per month for Business Access Pro (billed annually at $99/user/year)

Starting price: 

$5.00 per month

Free trial: 

Available

Free version: 

Not Available

Splashtop Business Access autotask integration
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Splashtop Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Splashtop

1 - 5 of 675 Reviews

Diana

2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

Simple Setup, Easy to Use

User Profile

Amy

Verified reviewer

Higher Education, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Great experience with Splashtop

We have been using Splashtop SOS for many years now and started using Splashtop Business during the pandemic to provide remote support to our Zoom Room devices.

PROS

Splashtop has all of the features we need to use daily to provide remote support to our community. You can respond to UAC prompts remotely, transfer files to/from the user's computer, and even lock the mouse if needed.

CONS

Walking a user through downloading a mobile app or approving all of the permissions needed to use Splashtop on a newer Mac can be kind of a pain, but that is the result of built-in security features in the operating systems, not anything on Splashtop's end.

Reason for choosing Splashtop

Splashtop had all the features we wanted at a much better price point than any alternative products.

Reasons for switching to Splashtop

Splashtop is far easier and more user-friendly than walking someone through sharing their screen via Skype and giving you control. It also lets you respond to UAC prompts.

Vendor Response

Hello Amy, Thank you for sharing your positive Splashtop experience. We’re happy to hear that Splashtop’s features have been useful and easy to use. Your feedback is invaluable to us as it helps us sustain the level of quality we provide to you and your organization. We hope to continue being your primary remote connection provider and exceed your expectations. Thank you for choosing Splashtop.

Replied January 2024

Jim

Religious Institutions, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Remote Access Software That Works Well and Doesn't Compromise Access Control

Splashtop has allowed us to confidently provide secure, remote access for technicians to help end users and remote manage systems for maintenance and support. The product has been very reliable and the costs and licensing model make it well worth it. The licensing which is based on the number of technicians instead of endpoints, benefits organizations like ours with many computers but few technicians.

PROS

Our priority when looking for a solution for remote access and support was transparency and access control. With remote access, controlling access is critical. Our previous product, TeamViewer, had many back-doors that could not be managed or audited.For comparison, here are some vulnerabilities in TeamViewer...- Anyone with local admin rights can create a password to remote connect to the computer. This allows any-time access, without the system administrator even knowing that access had been setup.- TeamViewer displays a unique code that anyone at the computer can see, write down, and use to connect remotely. A policy can be setup to rotate the code after each session, but the code itself could not be entirely disabled.- Setting certain access policies to mitigate these issues, such as white lists, created problems when software vendors also used TeamViewer for remote one-time product support.By contrast...- Splashtop only allows remote access if the user/tech has active credentials in the organization.- Access can be further restricted by making sure that the remote user has local (AD) credentials for the remote endpoint.- Modifying the client on an endpoint can be restricted by supplying Splashtop credentials so that even a local admin can't modify them

CONS

Splashtop works great for our needs, and I have almost no complaints. The user interface works well but doesn't look very modern or pretty. This is the first thing that currently comes to mind when I think about ways to improve the product.

Reasons for switching to Splashtop

TeamViewer was more expensive and had access control vulnerabilities that were unacceptable.

Vendor Response

Hello Jim, Thank you for sharing your experience with Splashtop. We're thrilled to hear that Splashtop has met your organization's needs. Your comments regarding the reliability and cost-effectiveness of Splashtop's licensing model are valuable to us as we continue to enhance our offerings. We appreciate your feedback regarding the user interface and rest assured, we continuously strive to enhance both functionality and aesthetics to ensure an optimal user experience. We're delighted to have you as part of the Splashtop community and look forward to continually supporting your remote access needs.

Replied February 2024

User Profile

Robert

Verified reviewer

Computer Software, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2023

Splashtop - smooth remote access

The business version also offers many advantages, it can be installed on any device without any additional cost. This allows me to provide support whether I'm in the office, at home, or on the go. Another feature I like about splashtop is that it allows multiple users to provide support simultaneously.

PROS

I have been using Splashtop for remote access for a long time and its connection is fast and covers all operating systems including mobile. With the increasing mode of remote work, we need unattended access to a variety of devices like servers and phones, and Splashtop does this very well. We even switched from other popular software purely for the cost advantage, it's cheap compared to the competition. A standout feature is the ability to brand the single login applet, allowing us to maintain brand consistency.

CONS

Although it works well with the tools it has, splashtop needs to add more functions that allow it to have a more dynamic connection, the UX needs improvement, the order of the menus needs a better order, sometimes it is difficult to find a function, another aspect What confuses is the name of its clints, instead of being a single installation for all the devices, you have to choose whether it is to manage or receive connections.

Reasons for switching to Splashtop

splashtop is cheaper

Vendor Response

Hello Robert, Thank you for taking the time to share your detailed feedback on Splashtop. We're thrilled to hear that you've been enjoying smooth and fast remote access across various operating systems. We appreciate your recognition of our cost advantage compared to other popular software, as well as our customizable branding options. Your constructive criticism regarding the need for additional functions and UX improvements is duly noted, and we're committed to enhancing our platform to better meet your dynamic connection needs. We look forward to continuously improving our services to exceed your expectations. Thank you for choosing Splashtop.

Replied February 2024

James

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Well, it works...

Always worked, easy, and great if you have an endless IT budget.

PROS

It's pretty easy to set up, has all the features you would need to be able to remote on someone's machine without hassle and do what needs be done.

CONS

The cost of what this product actually does is highly inflated. Should be at least half the cost of what it is now.

Reason for choosing Splashtop

Actually, I didn't choose it. But when I came onboard, I dropped the renewal and went with ManageEngine products to replace Splashtop. Splashtop was too expensive for what it does. Getting much more bang for my buck now with ManageEngines Endpoint Central.

Vendor Response

Hello James, Thank you for taking the time to share your experience with Splashtop. We're pleased to hear that you found it easy to set up and that it provided the necessary features for remote access. However, we understand your concern regarding pricing, and we appreciate your feedback. We're sorry to see you go, but we're glad to hear you've found a solution that suits you. If you have any further feedback or questions, please don't hesitate to reach out.

Replied February 2024