TextUs

RATING:

4.7

(112)

About TextUs

TextUs is an internal communications solution designed to help businesses manage contacts, conversations, SMS marketing campaigns and more on a centralized platform. Administrators can gain insights into messaging settings, configure access permissions for team members and use white-labeling capabilities to establish brand identity with teams across the enterprise. TextUs allows organizations to sort conversations based on open, unanswered or closed status, dictate text messages and track response rates, unsubscribes and other metrics. Professionals can schedule SMS campaigns and use the search functionality to retrieve contacts based on business name or tags. Additionally, recruiting teams can schedule interviews and follow-up with candidates via text messages. ...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

TextUs Pricing

Starting price: 

$250.00 per month

Free trial: 

Available

Free version: 

Not Available

TextUs contacts
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TextUs Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for TextUs

1 - 5 of 109 Reviews

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Quick And Useful

I personally text my candidates when ever they are busy or if they do not receive my emails. This is so quick and reliable you can even send emoticons as well.

PROS

TextUS is very useful messaging and texting software. This could be used for texting the people across the world from virtual number. We can make use of it in our professional life by texting the message on the client's mobile so that they can see that and can revert to us.

CONS

The only drawback is that you need to use this regularly otherwise the number given to you will be lost. Although you can purchase a premium to get save from this issue. Everything is good though.

Braxton

Staffing and Recruiting, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Game Changer

Identifying text-able numbers and engaging with candidates in their preferred method has increased our candidate satisfaction and retention. The ease of the platform's use has also made training efficient with tutorials and examples abundant for end-users to educate themselves on best practice, tips and tools to help them reach their sales goals.

PROS

The support team is, by far and away, one of the best I've encountered when developing our tech stack. They are always prompt and communicative, no matter which representative you get! We've been working with the new TextUs Next platform since January and could not be happier with our results. Our scalability and volume have never been greater and TextUs has been an integral part in facilitating more responsive, customer-centric communication. The ease of deployment for one or several users is just a quick support chat away. Could not be happier with the product and what is has done for our business.

CONS

The development of 'groups' could stand a bit more attention to facilitate an easier end-user experience. However, this is a VERY minute detail for a newer development of the platform. Like everything else with TextUs, it will only get better with time!

Reasons for switching to TextUs

Ease of use, Bullhorn Integration, Cost.

Anna

Staffing and Recruiting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2024

TextUs Review

PROS

You can create custom templates and send mass messages easily. It is good for large organizations because you can assign multiple people to a conversation.

CONS

Text Us is extremely buggy with notifications. It goes offline fairly frequently and their customer service is not responsive.

Bienvenido

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

TextUs is incredibly simple yet useful

Overall, TextUs is perfect for the users looking for a software that is less complicated yet useful functionalities. It is simply useful simple software!

PROS

If you are looking for a texting software that you can easily use and manipulate then TextUs is the answer. TextUs is incredibly simple yet very useful because you don't need any high-end device to install this software. This software is best for sending messages with less complexity. Just type your message and click send on the tip of your fingernails. This is the kind of software that has simple texting capabilities that will satisfy your daily communication needs that also let you open multiple screens on the gadget that you are using.

CONS

I know that this software is designed for simplicity so I don't think it has weaknesses. I love using this simple texting software. As long as I can send and receive a message instantly then I think I'm fine with it. Also, this kind of software consumes less bandwidth and so this is a perfect software for all users.

Hilda

Human Resources, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2019

This review is about the TextUs app and NOT TextUsNext.

I loved the TextUs app and I miss it terribly. We moved to the TextUsNext app and I wish we could go back. TextUs is great in it's simplicity. It always worked as expected. The notification pop ups worked, the email notifications worked, it was everything I could have asked for! We used it every day for simple single user texts but also for mass-texting every now and then. The ability to tag and group people by industry or customer was awesome and made it easy to message multiple people for generic messages.

PROS

I loved the ease of use of the TextUs app the most. You can have multiple text windows open at the same time if you need to carry on multiple conversations throughout the day.

CONS

The only thing I didn't like was that we weren't able to block numbers. The other thing I don't like is that I can't go back to it now that we're using the TextUsNext app which no one in the office likes including myself.