--- title: "TheyDo Software Reviews, Demo & Pricing - 2026" description: "Review of TheyDo Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/remote-work/theydo-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Journey Mapping Tools Software](https://www.softwareadvice.com/customer-experience/journey-mapping-comparison/) / TheyDo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # TheyDo Review From $25/month Free version Free trial 1 plan Wondering if TheyDo is right for your organization? Our Customer Journey Mapping Tools Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview TheyDo 4.3 [(4)](https://www.softwareadvice.com/remote-work/theydo-profile/#reviews) Pricing Starting at $25.00 flat rate per month ### About TheyDo TheyDo is a collaborative journey management platform that optimizes the way you manage and track customer experience from insight to implementation. With TheyDo, experience-led teams (CX, UX, Research, Product) can manage all journeys in one place, taking advantage of the system’s opportunity prioritization engine and world-class support. It’s not what your customers say, it’s what they do. Do you work for TheyDo? [Manage this product listing](https://www.g2.com/products/theydo/claim_requests/new?auto=true) Wondering if TheyDo is right for your organization? Our Customer Journey Mapping Tools Software selection experts can help you in 15 minutes or less. ## TheyDo User Interface ## Popular TheyDo Alternatives Main Product TheyDo 4.3 [(4)](https://www.softwareadvice.com/remote-work/theydo-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 4.0Value for money - 5.0Customer support - 4.25Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(7007)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/) 4.9 [(261)](https://www.softwareadvice.com/contest/kangaroo-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.59Value for money - 4.93Customer support - 4.69Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Similarweb](https://www.softwareadvice.com/website-optimization/similarweb-pro-profile/) 4.6 [(261)](https://www.softwareadvice.com/website-optimization/similarweb-pro-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.20Value for money - 4.38Customer support - 4.48Functionality Pricing Starting at $125.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(545)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Salesforce Marketing Cloud](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/) 4.2 [(532)](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/reviews/) Ratings Breakdown - 3.81Ease of use - 3.83Value for money - 3.93Customer support - 4.27Functionality Pricing Starting at $25.00 per month Get Price ## TheyDo Pricing and Plans Starting price: $25.00 per month Free Trial Free Version Basic $25.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## TheyDo Features - Popular features found in Customer Journey Mapping Tools Behavioral Analytics Collaboration Tools Customer Experience Management Customer Profiles Customer Segmentation Data Import/Export Performance Metrics Reporting & Statistics - More features of TheyDo Activity Dashboard Customizable Templates Data Visualization Prioritization Real-Time Data Real-Time Notifications Single Sign On Tagging Workflow Management ## TheyDo Integrations Jira Integration rated undefined from -1 review ## TheyDo User Reviews ## TheyDo customer ratings - Overall rating: 4.3/5 - Total reviews: 4 ### Rating distribution - 5 stars: 1 reviews (25%) - 4 stars: 3 reviews (75%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4.3/5 --- Have you used TheyDo and would like to share your experience with others? ### TheyDo is what agile was missing: a tool to collaborate from the perspective of the customer. - Overall rating: 4/5 - Reviewer: Nick S. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience is a real pleasure and I think any serious service designer that wants to bring people together to elevate them to customer centricity should embrace this tool. Why? because it's the only tool I'm currently aware of that let's you collaborate on mapping the customer perspective and easily follow up on the solutions. The only missing link is an export to Jira. TheyDo will bring service designers to a position where they can make impact by bringing everyone together on customer centricity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how everyone can easily map out a journey and won't get caught in optimizing it. This is especially crucial during workshops. But that's what every journey mapping tool can do. However, it's true power lies in allowing you to properly collect insights and solutions AND follow up on them by having them all in one place and prioritized. #### Cons There are some concepts that are unfamiliar (e.g. the difference between a sub link of a journey and a connected journey or the link between 'opportunities' and 'solutions') and I had to put in some time to really understand how they should be used. Also, there are still some things that are not documented yet, like types and groups in solutions, so I feel like i'm missing out on something. #### Reasons for choosing TheyDo Theydo allows you to prioritize and follow up on solutions. The other tools feel more like mapping tools for people that have no experience in design. #### Reasons for switching to TheyDo Mural and Figma are creating tools but TheyDo accounts for the management aspect as well. Compared to other mapping tools, it also allows you to be much more flexible with the lanes. I don't want to end up with pretty looking maps collecting dust on a wall anymore, I want to see people follow up. TheyDo delivers on this. --- ### Met speels gemak overzicht en grip op klantreizen en klantgerichte verbeteringen - Overall rating: 4/5 - Reviewer: Jaap N. - Verified reviewer: Yes - Industry: Government Relations - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TheyDo helpt ons overzicht creëren in onze klantreizen op macro en micro niveau en zo onze aandacht te besteden aan verbeteringen die er voor de klant echt toe doen. Door het customer journey management platform zijn inzichten live voor iedereen toegankelijk waardoor we met verschillende teams altijd op één gemeenschappelijke waarheid kunnen terugvallen. #### Cons TheyDo verbetert de door hun ontwikkelde tooling continue, het is af en toe even schakelen om het tempo van de nieuwe functionaliteiten bij de houden. Gelukkig zijn ze altijd bereid een half uurtje in te plannen voor eventuele uitleg. #### Reasons for switching to TheyDo TheyDo stelt ons in staat om in een prettig werkende gestandaardiseerde online omgeving samen te werken aan klantreizen en klantbeleving. --- ### The future of journey management - Overall rating: 4/5 - Reviewer: Arne H. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered I really do believe that TheyDo is the future of journey management. Up until now, I haven't found a software that makes working with journeys so actionable and accessible for the whole organisation. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros This product saves a a lot of manual labour and makes customer centric accessible to everyone. #### Cons The greatest strength of this product, is the thing I personally like the least. As a service designer, I want to have full control and flexibility in the way I setup and use a customer journey. I realise, that for most users a standardised journey format works perfectly and saves a lot of time and effort. --- ### A brilliant digital way to capture your customer journeys - Overall rating: 5/5 - Reviewer: Keith B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered I came across this company during COVID/lockdown - I have found like-minded people that are passionate in the area of human center design. I personally love the product and as we grow in business partnership it is a must-have solution in the design process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to capture the customer journeys in a digital format. The journeys are live and not a static time event, that links the impact and value of opportunities and solutions #### Cons We could do with simple process mapping that would help make theydo good for other jobs that we do as a team. This would improve the everyday usage of the solution. It would also help put the user journeys in context of the business processes and enable some solution design #### Reasons for choosing TheyDo I choose this product for a number of reasons, primary its focused around the business challenge and the value of the solutions. It brings focus to the user/personas and brings focus on identifying where the problems are. They are not really a software company, but a business partner that does software. It has been a pleasure working with them. --- Showing 1 - 4 of 4 Reviews ## Other Top Recommended Customer Journey Mapping Tools Software [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) **4.6** (545) Recently recommended **0** times [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) **4.6** (255) Recently recommended **0** times [Contentsquare](https://www.softwareadvice.com/customer-experience/contentsquare-profile/) **4.8** (124) Recently recommended **0** times [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) **4.4** (123) Recently recommended **0** times Stuck Between Options? Our experts can help you compare TheyDo with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice