About timetoreply

timetoreply is a remote work solution that helps businesses of all sizes manage employee email response productivity. It allows users to monitor incoming and outgoing emails across all individual or group email accounts. 

timetoreply lets businesses set up leaderboards to record activities such as initial/overall reply time, emails sent/received, completion/customer engagement rates and more. It enables users to track response times for web forms based on customer inquiries. Additionally, managers and leaders can generate reports to gain insights into overall staff email productivity, streamlining sales and lead conversion operations.

timetoreply facilitates integration with Mimecast API to facilitate email risk management and protection against ...


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Supported Operating System(s):

Web browser (OS agnostic)

22 Reviews of timetoreply

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

February 2020

Alex from azpro Group

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Time to Review

We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.

Pros

It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients.

Cons

I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it).

Response from Time To Reply

Replied February 2020

Hi Alex Thank you for the review. Let us know if you think of anything we can add to the product to make your life easier and give you more insights. Best, Dane

February 2020

Daniel from SDI

Company Size: 51-200 employees

Industry: Machinery

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

A niche product that could be widely used

Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.

Pros

This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice.

Cons

We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center.

Reasons for Choosing timetoreply

The other products were not as tailored to our specific need, offered a lower level of support, and could not overcome some specific issues within our environment.

March 2019

J from Signet

Company Size: 11-50 employees

Industry: Packaging and Containers

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

March 2019

Great software but comes with a price

Pros

It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use.

Cons

The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems.

Response from Time To Reply

Replied March 2019

Hi Jasper Thank you for your review. We really appreciate it and we'll continue to improve the service to ensure that the ROI is worth it for the price. I'd be happy to offer you a 20% coupon if that would mean the difference of you becoming a customer? Regards Dane

February 2020

Paul from Sprinklr

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Email Reporting that Works

I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.

Pros

The fact that I can setup filters that identify email volume and interactions from specific clients.

Cons

The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports.

Reasons for Choosing timetoreply

They don't have the focus around reporting, so I would've had to pay a premium for a service that didn't achieve the reporting needs I had.

Response from Time To Reply

Replied February 2020

Hey Paul Thanks for the review. We'll raise the date range comment to our product team and see if we can help out there to save you having to collate data for your reporting period. Best, Dane

February 2020

Tim from Bowtech

Company Size: 51-200 employees

Industry: Sporting Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

February 2020

Good Product to Track Email Response with Fast Use Setup

Pros

Very easy to setup. You can setup a user within a few minutes and start collecting data on the users email response time. Very easy to navigate and reporting is very clear and easy to ready.

Cons

Support is very responsive at first, but if the issue isn't resolved in first response it has sometimes been difficult to get further help from support in resolving the issue and you have to reach out multiple times to get help.

Response from Time To Reply

Replied February 2020

Hi Tim Thank you for the review. We'll be sure to up our game with support. We've been innundated with over the past few months but we have hired more staff and will be providing top-level support once again. You gave us 3/5 for features/functionality, what features/functionality would you like to see in our product going forward? Best, Dane