About timetoreply

timetoreply is a remote work solution that helps businesses of all sizes manage employee email response productivity. It allows users to monitor incoming and outgoing emails across all individual or group email accounts. 

timetoreply lets businesses set up leaderboards to record activities such as initial/overall reply time, emails sent/received, completion/customer engagement rates and more. It enables users to track response times for web forms based on customer inquiries. Additionally, managers and leaders can generate reports to gain insights into overall staff email productivity, streamlining sales and lead conversion operations.

timetoreply facilitates integration with Mimecast API to facilitate email risk management and protection against ...


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Supported Operating System(s):

Web browser (OS agnostic)

19 Reviews of timetoreply

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

February 2020

Alex from azpro Group

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Time to Review

We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.

Pros

It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients.

Cons

I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it).

Response from Time To Reply

Replied February 2020

Hi Alex Thank you for the review. Let us know if you think of anything we can add to the product to make your life easier and give you more insights. Best, Dane

February 2020

Tim from Bowtech

Company Size: 51-200 employees

Industry: Sporting Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

February 2020

Good Product to Track Email Response with Fast Use Setup

Pros

Very easy to setup. You can setup a user within a few minutes and start collecting data on the users email response time. Very easy to navigate and reporting is very clear and easy to ready.

Cons

Support is very responsive at first, but if the issue isn't resolved in first response it has sometimes been difficult to get further help from support in resolving the issue and you have to reach out multiple times to get help.

Response from Time To Reply

Replied February 2020

Hi Tim Thank you for the review. We'll be sure to up our game with support. We've been innundated with over the past few months but we have hired more staff and will be providing top-level support once again. You gave us 3/5 for features/functionality, what features/functionality would you like to see in our product going forward? Best, Dane

February 2020

Paul from Sprinklr

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Email Reporting that Works

I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.

Pros

The fact that I can setup filters that identify email volume and interactions from specific clients.

Cons

The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports.

Reasons for Choosing timetoreply

They don't have the focus around reporting, so I would've had to pay a premium for a service that didn't achieve the reporting needs I had.

Response from Time To Reply

Replied February 2020

Hey Paul Thanks for the review. We'll raise the date range comment to our product team and see if we can help out there to save you having to collate data for your reporting period. Best, Dane

March 2019

J from Signet

Company Size: 11-50 employees

Industry: Packaging and Containers

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

March 2019

Great software but comes with a price

Pros

It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use.

Cons

The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems.

Response from Time To Reply

Replied March 2019

Hi Jasper Thank you for your review. We really appreciate it and we'll continue to improve the service to ensure that the ROI is worth it for the price. I'd be happy to offer you a 20% coupon if that would mean the difference of you becoming a customer? Regards Dane

March 2019

Jennifer from PBS Systems

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

PBS Systems

Fantastic. This software has offered us the opportunity to ensure our clients are getting the customer service we promise!

Pros

Set-up and execution are super easy. Platform is user friendly, which helps so I am not training Managers on how to use.

Cons

Having to re-authenticate accounts, and not knowing when they need to be re-authenticated, so I am checking daily to make sure they are online.