# ZIWO Software Reviews, Demo & Pricing - 2026 > Review of ZIWO Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/remote-work/ziwo-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / ZIWO Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/)[Alternatives](https://www.softwareadvice.com/remote-work/ziwo-profile/alternatives/) # ZIWO 2026: Benefits, Features & Pricing Wondering if ZIWO is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ZIWO 4.6 [(109)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) Pricing Starting at $40.00 per month ### About ZIWO ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email. Wondering if ZIWO is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## ZIWO User Interface ## Popular ZIWO Alternatives Main Product ZIWO 4.6 [(109)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.54Value for money - 4.63Customer support - 4.59Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3448)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) 4.4 [(5830)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 4.19Customer support - 4.34Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## ZIWO Pricing and Plans Starting price: $40.00 per month Free Trial Free Version Cloud Business Phone System $40.00 flat rate, per month Plan includes: - Cloud PBX - Free Standard DID - Inbound Roaming Agent - Standard IVR Cloud Contact Center $109.00 flat rate, per month Plan includes: - Agent Attendance Time - Agent Status - Automatic Call Distribution - Call Recordings - Call Whispering - Cloud PBX - Customer IVR - Sentiment Analysis Enterprise Pricing available upon request Plan includes: - 24/7 Support - Bring Your Own SIP Trunk - Custom Data Retention Policy - Custom Integration - High Availability - Private or Public Cloud - Uptime Financial Warranty Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ZIWO Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of ZIWO Activity Dashboard Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications API Archiving & Retention Auto-Dialer Automated Routing Automatic Call Distribution Blended Call Center By-Extension Reporting Call Center Management Call Duration Call List Management Call Reporting Call Tagging Call Tracking Call Tracking Metrics Call Transcription Call Transfer Call Volume Campaign Management Chat/Messaging Collaboration Tools Computer Telephony Integration Conversion Tracking Customizable Reports Employee Activity Monitoring Employee Scheduling Event Triggered Actions File Sharing File Transfer For Call Centers Inbound Call Center Inbound Reporting Key Performance Indicators Keyword Tracking Labor Forecasting Live Chat Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multi-Location On-Demand Recording Outbound Call Center Outbound Reporting Performance Metrics Predictive Dialer Prioritization Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Recording Remote Access/Control Remote Support Reporting & Statistics Ring Groups Scheduled Recording SIP Trunking Softphone Tagging Text to Speech Third-Party Integrations Time Zone Tracking Unattended Call Management Video Conferencing Virtual Call Center Virtual Extensions Voice Customization Who Answered Log Workforce Management ## ZIWO Integrations Zendesk Suite Integration rated undefined from -1 review Freshsales Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Zendesk Sell Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review See all 20 integrations ## ZIWO User Reviews Overall Rating 4.6 Ratings Breakdown 5 69% 4 28% 3 3% 2 0% 1 1% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.6 Tony T. Verified reviewer Insurance 201-500 employees Used daily for less than 6 months Review source Reviewed March 2022 Easy Ziwo 5 Beautiful app to use and Lear from, I never had experience in call center, so within less than a month I have learned everything on the app Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and access to Informations in one click Cons: More AUX options, like washroom, prayer break etc Vendor Response Hello Tony! Many thanks for taking the time, we will incorporate your suggestions into creating new tools that enhance our platform. Thank you again for the 5- star review! Replied August 2022 Read More MN Marwa N. Verified reviewer Consumer Services 2-10 employees Used daily for less than 12 months Reviewed June 2025 Ziwo review 5 My Company overall experience is very satisfactory with ziwo and I usually promote ziwo to my clients Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Quick team support from the Account manager and support team in case of issues. . Reporting is also Very good and easy to manage Cons: No difference between abandoned by customer and missed calls in system. Also Missing AI documentation of the call Reasons for choosing ZIWO we can easily get report out of it and also it is implemented with the CRM that we have which is Zoho CRM Read More HM Hassan M. Verified reviewer Financial Services 1001-5000 employees Used daily for less than 2 years Reviewed June 2025 Easy and Helpful Tool for Calling 3 It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting Cons: Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support Read More AM Abdelrahman M. Verified reviewer Banking 1001-5000 employees Used daily for less than 12 months Review source Reviewed November 2023 SCB Contact Center 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: \- The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable Cons: \- no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up. Reasons for switching to ZIWO very expensive to keep updated with Cisco versions and security releases. Read More RM Rami M. Verified reviewer Translation and Localization 11-50 employees Used daily for less than 2 years Review source Reviewed November 2022 Many features that allowed us to Improve our team's productivity!! 5 We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ZIWO provides us with all the features necessary for telephone communications with clients and colleagues! Cons: I cant think of anything, its very helpful and we rely on it in our daily tasks Reasons for switching to ZIWO ZIWO integration with Zoho provides us with multiple features that are necessary for our business. Read More RM Roisin M. Verified reviewer Translation and Localization 2-10 employees Used daily for less than 12 months Review source Reviewed September 2022 Call recording saved us! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution. Cons: Nothing to mention, however, an updated mobile version would be great! Reasons for choosing ZIWO They provided us with multiple custom features and the sound quality was much better. Read More MJ Morad J. Verified reviewer Automotive 11-50 employees Used daily for less than 6 months Review source Reviewed May 2020 ZIWO review 4 We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Having a mobile app for admins. Easy GUI. Great customer support. Cons: The reporting panel could use some improvements. It would be better to be able to send the call record as a link. Reasons for choosing ZIWO Better sales team Better price Solid product Reasons for switching to ZIWO The vendor had many techynical issues, and the support was not good. Vendor Response We are glad you enjoy our features at Ziwo !! Thanks for your kind words. Replied June 2020 Read More He Habiba e. Verified reviewer Consumer Services 10000+ employees Used daily for less than 2 years Reviewed June 2025 Review about ziwo 5 ZIWO helps us to maintain strong customer and agent experiences with fast pace, analysis and metrics and performance with a good quality. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: ziwo is so easy to use helps us engage with our customers helps in better interactions and also helps us in many task to do it Cons: ease of use, great for engaging with the customers, people who are remote or hybrid can use it also calls quality and voices are clear and records can be tracked and numbers Read More SM Shaza M. Verified reviewer Consumer Electronics 51-200 employees Used daily for less than 2 years Reviewed June 2025 2 years experience with using Ziwo, it provided a clear communication with the customers during the calls, easy call backs and easy tool overall. 4 very good experience overall, we have faced a bit issues yet the support team is always their to assist with any difficulties. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: it is simple and very easy to understand, all the information are clear and pretty simple to be extracted and copied for reporting purposes Cons: needs to be more detailed when it comes to the phantom calls , also adding the prediction option to the incoming calls will b excellent Read More Ibrahim H. Verified reviewer Hospitality 1001-5000 employees Used daily for more than 2 years Review source Reviewed October 2021 Ziwo is making my work experience easier and funnier 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The user-friendly interface and the easy way of using it Cons: Extracting the call record and redesigning the layoutt Vendor Response Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements. Replied August 2022 Read More Showing 1 - 10 of 109 Reviews [See All Reviews](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) ## ZIWO Popular Comparisons [LiveAgent vs ZIWO](https://www.softwareadvice.com/crm/liveagent-profile/vs/ziwo/)[Zendesk Suite vs ZIWO](https://www.softwareadvice.com/compare/26892-Zendesk/vs/52205-ziwo/)[Freshdesk vs ZIWO](https://www.softwareadvice.com/crm/freshdesk-profile/vs/ziwo/)[Dynamics 365 vs ZIWO](https://www.softwareadvice.com/compare/52205-ziwo/vs/106335-Dynamics-365/)[Zoho Desk vs ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/vs/zoho-desk/) [Compare All Alternatives](https://www.softwareadvice.com/remote-work/ziwo-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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