--- title: "ZIWO Software Reviews, Demo & Pricing - 2026" description: "Review of ZIWO Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/remote-work/ziwo-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / ZIWO Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/)[Alternatives](https://www.softwareadvice.com/remote-work/ziwo-profile/alternatives/) # ZIWO Review From $40-$109/month Free trial 3 plans Wondering if ZIWO is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ZIWO 4.6 [(109)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) Pricing Starting at $40.00 flat rate per month ### About ZIWO ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email. Wondering if ZIWO is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## ZIWO User Interface ## Popular ZIWO Alternatives Main Product ZIWO 4.6 [(109)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.54Value for money - 4.63Customer support - 4.59Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2214)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) 4.4 [(5847)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/) Ratings Breakdown - 4.12Ease of use - 4.14Value for money - 4.19Customer support - 4.34Functionality Pricing Starting at $50.00 per month Get Price ## ZIWO Pricing and Plans Starting price: $40.00 per month Free Trial Free Version Cloud Business Phone System $40.00 flat rate, per month Plan includes: - Cloud PBX - Free Standard DID - Inbound Roaming Agent - Standard IVR Cloud Contact Center $109.00 flat rate, per month Plan includes: - Agent Attendance Time - Agent Status - Automatic Call Distribution - Call Recordings - Call Whispering - Cloud PBX - Customer IVR - Sentiment Analysis Enterprise Pricing available upon request Plan includes: - 24/7 Support - Bring Your Own SIP Trunk - Custom Data Retention Policy - Custom Integration - High Availability - Private or Public Cloud - Uptime Financial Warranty Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ZIWO Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of ZIWO Activity Dashboard Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications API Archiving & Retention Auto-Dialer Automated Routing Automatic Call Distribution Blended Call Center By-Extension Reporting Call Center Management Call Duration Caller Profiles Call List Management Call Reporting Call Tagging Call Tracking Call Tracking Metrics Call Transcription Call Transfer Call Volume Campaign Management Chat/Messaging Collaboration Tools Computer Telephony Integration Conversion Tracking Customizable Reports Employee Activity Monitoring Employee Scheduling Event Triggered Actions File Sharing File Transfer For Call Centers Inbound Call Center Inbound Reporting Key Performance Indicators Keyword Tracking Labor Forecasting Live Chat Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multi-Location On-Demand Recording Outbound Call Center Outbound Reporting Performance Metrics Predictive Dialer Prioritization Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Recording Remote Access/Control Remote Support Reporting & Statistics Ring Groups Scheduled Recording SIP Trunking Softphone Tagging Text to Speech Third-Party Integrations Time Zone Tracking Unattended Call Management Video Conferencing Virtual Call Center Virtual Extensions Voice Customization Who Answered Log Workforce Management ## ZIWO Integrations Zendesk Suite Integration rated undefined from -1 review Freshsales Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Zendesk Sell Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review See all 20 integrations ## ZIWO User Reviews ## ZIWO customer ratings - Overall rating: 4.6/5 - Total reviews: 109 ### Rating distribution - 5 stars: 75 reviews (69%) - 4 stars: 30 reviews (28%) - 3 stars: 3 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.5/5 - Customer support: 4.6/5 - Functionality: 4.6/5 --- ### Easy Ziwo - Overall rating: 5/5 - Reviewer: Tony T. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Beautiful app to use and Lear from, I never had experience in call center, so within less than a month I have learned everything on the app #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and access to Informations in one click #### Cons More AUX options, like washroom, prayer break etc #### Vendor response Hello Tony! Many thanks for taking the time, we will incorporate your suggestions into creating new tools that enhance our platform. Thank you again for the 5- star review! Replied August 2022 --- ### Ziwo review - Overall rating: 5/5 - Reviewer: Marwa N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My Company overall experience is very satisfactory with ziwo and I usually promote ziwo to my clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Quick team support from the Account manager and support team in case of issues. . Reporting is also Very good and easy to manage #### Cons No difference between abandoned by customer and missed calls in system. Also Missing AI documentation of the call #### Reasons for choosing ZIWO we can easily get report out of it and also it is implemented with the CRM that we have which is Zoho CRM --- ### Easy and Helpful Tool for Calling - Overall rating: 3/5 - Reviewer: Hassan M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting #### Cons Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support --- ### SCB Contact Center - Overall rating: 4/5 - Reviewer: Abdelrahman M. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable #### Cons - no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up. #### Reasons for switching to ZIWO very expensive to keep updated with Cisco versions and security releases. --- ### Many features that allowed us to Improve our team's productivity!! - Overall rating: 5/5 - Reviewer: Rami M. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ZIWO provides us with all the features necessary for telephone communications with clients and colleagues! #### Cons I cant think of anything, its very helpful and we rely on it in our daily tasks #### Reasons for switching to ZIWO ZIWO integration with Zoho provides us with multiple features that are necessary for our business. --- ### Call recording saved us! - Overall rating: 5/5 - Reviewer: Roisin M. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution. #### Cons Nothing to mention, however, an updated mobile version would be great! #### Reasons for choosing ZIWO They provided us with multiple custom features and the sound quality was much better. --- ### ZIWO review - Overall rating: 4/5 - Reviewer: Morad J. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Having a mobile app for admins. Easy GUI. Great customer support. #### Cons The reporting panel could use some improvements. It would be better to be able to send the call record as a link. #### Reasons for choosing ZIWO Better sales team Better price Solid product #### Reasons for switching to ZIWO The vendor had many techynical issues, and the support was not good. #### Vendor response We are glad you enjoy our features at Ziwo !! Thanks for your kind words. Replied June 2020 --- ### Time to make a ziwo call - Overall rating: 5/5 - Reviewer: youssef e. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I work daily using it for more than 4 years and it's the best app for customer service which help ic the connection #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Stable connection and voice Quality which we easy can contact the customer and from our end which is getting a good experience to the customer #### Cons You need to change the country code which could lead to false call and take time to launch within log in --- ### 2 years experience with using Ziwo, it provided a clear communication with the customers during the calls, easy call backs and easy tool overall. - Overall rating: 4/5 - Reviewer: Shaza M. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very good experience overall, we have faced a bit issues yet the support team is always their to assist with any difficulties. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it is simple and very easy to understand, all the information are clear and pretty simple to be extracted and copied for reporting purposes #### Cons needs to be more detailed when it comes to the phantom calls , also adding the prediction option to the incoming calls will b excellent --- ### Ziwo is making my work experience easier and funnier - Overall rating: 5/5 - Reviewer: Ibrahim H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user-friendly interface and the easy way of using it #### Cons Extracting the call record and redesigning the layoutt #### Vendor response Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements. Replied August 2022 --- Showing 1 - 10 of 109 Reviews [See All Reviews](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) ## ZIWO Popular Comparisons [Zendesk Suite vs ZIWO](https://www.softwareadvice.com/compare/26892-Zendesk/vs/52205-ziwo/)[LiveAgent vs ZIWO](https://www.softwareadvice.com/crm/liveagent-profile/vs/ziwo/)[Freshdesk vs ZIWO](https://www.softwareadvice.com/crm/freshdesk-profile/vs/ziwo/)[Zoho Desk vs ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/vs/zoho-desk/)[Dynamics 365 vs ZIWO](https://www.softwareadvice.com/compare/52205-ziwo/vs/106335-Dynamics-365/) [Compare All Alternatives](https://www.softwareadvice.com/remote-work/ziwo-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **7** times [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **7** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (484) Recently recommended **6** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (395) Recently recommended **6** times Stuck Between Options? 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