ZIWO

RATING:

4.7

(84)

About ZIWO

ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.

ZIWO Pricing

Cloud Business Phone System: $40 Billed Monthly. Ideal for non-customer facing teams or receptionists. Cloud Contact Center: $109 Billed Monthly. Ideal for Call Center.

Starting price: 

$40.00 per month

Free trial: 

Available

Free version: 

Not Available

ZIWO omnichannel calling
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ZIWO Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ZIWO

1 - 5 of 84 Reviews

Anonymous

10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Amazing work

An amazing way to call and communicate with colleagues and customers. Great app and waiting to see the next update

PROS

Easy to handle, Easy to track calls, Not too complex regarding the break and other agents availability

CONS

Need a little improvement, latest update was a great update

Vendor Response

Thank you for taking the time to share your experience with us. We're grateful for all the kind words. Cheers!

Replied August 2022

Morad

Automotive, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2020

ZIWO review

We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

PROS

Having a mobile app for admins. Easy GUI. Great customer support.

CONS

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Reason for choosing ZIWO

Better sales team Better price Solid product

Reasons for switching to ZIWO

The vendor had many techynical issues, and the support was not good.

Vendor Response

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Replied June 2020

varsha

Real Estate, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2022

Bad customer Service

2

PROS

Everytime when something requested , it takes ages for them to solve our problem,

CONS

the dailing and at times the system hangs

Adua

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

ZIWO is great and recommendable

PROS

The phone call feature is clear, seamless, easy to understand and the calls are clear

CONS

They need to include the smoke break and short break features

Vendor Response

Adua, thank you for the great review and the kind words! We have taken your suggestions into consideration about building custom statuses, including smoke breaks and short breaks. Thanks, cheers!

Replied August 2022

khalid

Insurance, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Review

Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends

PROS

Easy Integration, easy to use, agents, find it easy to use

CONS

It was a smooth Integration, didnt face any issue

Reasons for switching to ZIWO

Poor support from Genesys

Vendor Response

Thanks khalid for your kind words

Replied January 2021