ADVANTAGE 365 Software

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About ADVANTAGE 365

ADVANTAGE 365 is an all-in-one equipment rental solution that allows businesses to streamline all accounting, inventory management, and customer service operations. ADVANTAGE 365 comes with CCH sales tax management, jet business intelligence, and credit card processing. Additional features include automated recurring billing, service & maintenance alerts, utilization tracking, rental fleet, and inventory availability tracking. ADVANTAGE 365 provides an account executive, staff developer, and client service specialists to assist with implementation, field questions, and process requests....

ADVANTAGE 365 Pricing

Please contact RMI for more information on pricing.

Starting price: 

$300.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Customizable User Dashboard

ADVANTAGE 365 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 27 reviews

Katherine

Company size: 11-50 employees

Industry: Machinery

Time used: More than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

January 2022

Not your target customer but...

The support at RMI is fabulous. We have an onsite computer science engineer with a specialty in Database management and she and [SENSITIVE CONTENT] at RMI have done an amazing job of configuring our package to support the very unique aspects of our business so that we have the data and metrics we need to manage our business.

Pros

We are a manufacturer of custom tooling used by the plastics industry to decorate and assemble their products. The reason we bought this is because we were already using Navision and had done some custom programming that handled the detailed data and work instructions on over 40,000 molds that we have on file for our customers. This was the only software option we found that could be configured to make order entry relatively easy.

Cons

The CRM component is a hot mess. Ridiculously cumbersome and frankly, unusable. We had to purchase Salesforce.com and run that separately which is a shame. We also use ZoomInfo. Too bad this software can't have an embedded CRM feature that functions like Salesforce and integrates with ZoomInfo.

Reasons for choosing ADVANTAGE 365

Previous experience with Navision RMI's back office support Need for customized database

Reasons for switching to ADVANTAGE 365

It was not supported anymore.

Response from RMI

Hi Katherine, Thank you so much for the thoughtful review! We're always glad to help! We're also hopeful that in the next release, the CRM portion might be a little smoother.

Replied January 2022

Lucy

Company size: 2-10 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

January 2022

Captures the Details

The fact that there isn't an Instructions Handbook given to the customer after the setup left us having to create our own. This should have been customized with the pages we use and given to us. Also, the training should have given us a big picture explanation first and then been broken down from there. It seems like we went straight into pages that looked like Greek to us when we started. Not everyone who knows how to use a product is skilled at training others to use it, but there are programs to teach people how to train others more effectively. Having well-trained trainers will help your customers tremendously.

Pros

Considering our business model is atypical, the software allows us to do most of what we need to do.

Cons

Having to create a new PO for recurring charges every month without the option of it automatically generating on its own is ludicrous for us.

Reasons for switching to ADVANTAGE 365

It wasn't robust enough for what we needed.

Response from RMI

Hi Lucy, Thank you so much for the feedback! This is the kind of specific, actionable information that will help us improve our system. Thank you!

Replied January 2022

Trevor

Company size: 11-50 employees

Industry: Medical Devices

Time used: Less than 12 months

Review Source: Capterra

2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

January 2022

SERP Review

I have been largely frustrated with the platform and the support.

Pros

The client’s ability to require approval on selected equipment and the client facing portal.

Cons

Access to helpful training, limited customization on contract terms, limited approval flows on purchasing, limited report/data export, charges on secondary items on formulary, not knowing about operational changes prior to update releases or when they will occur.

Reasons for switching to ADVANTAGE 365

Customer portal, equipment reservations and locations are not suited for DME/HME in Brightree.

Carmen

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

[SENSITIVE CONTENT] is the best

Pros

The training and help I got and still get from [SENSITIVE CONTENT] is better than any other company I have ever worked with. She is patient, knowledgeable , nice and more. I love [SENSITIVE CONTENT]

Cons

It is expensive to add new users and not easy to integrate with other programs.

Reasons for switching to ADVANTAGE 365

2013

Stephanie

Company size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2022

Accounting Features

allows us to work remotely in the same program

Pros

The ability to run credit cards during billing

Cons

The difficulty with making changes in accounting, wish it worked more like quickbooks sometimes.. if a mistake it made you can't easily go back and fix it, such as a date change or quick adjustment

Response from RMI

Hi Stephanie, Thank you so much for leaving us a review! We completely understand why it's frustrating to have to reverse entries in order to fix them, unlike QuickBooks. But, in the event of an audit, that kind of requirement leaves an audit trail that would make it a lot easier for your company. Hopefully, that helps a little, but in the meantime, please feel free to call into Support if you ever need more assistance!

Replied January 2022

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