About aReservation

aReservation is an online booking platform that helps tour operators streamline processes related to ticket sales and rental reservations. It enables managers to handle employee scheduling, track equipment rentals and manage check-in/out on a centralized platform.

aReservation offers an integrated electronic signature solution, aWaiver, which lets customers sign waivers electronically in real-time. The application allows stakeholders to accept payments through various processing methods including credit cards, online transfers and more. Additionally, it offers a variety of features including automated cancellation and rescheduling, access control, communications management, reminders, reporting and more.

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15 Reviews of aReservation

Average User Ratings

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Showing 1 - 15 of 15 results

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November 2019

Michael from Tidalwave Watersports

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Best in the business

I can't say enough about this software. This company focuses on the "guts" of what is needed. The other software companies always have a new sales rep every 4-6 month calling me. I have had the same people from Indexic since I started with them. They actually are familiar with "what I know" and what I don't know how to do well on a computer.

Pros

This software is by far the most intuitive software out there. If your company is large and offers a lot of different activities this is for you. It's resource module allows you to schedule equipment across multiple activities. I do Jetski Rentals, Jetski Tours, Banana Boats, Boat rentals and Parasailing. The software allows me to maximize my equipment use. Example: We have guides take out our Jetski rentals and Safaris. If I am booked out my system will actually turn a boat into a guide ski, thus allowing me to rent out one more ski. That is just the tip of the iceberg. If I do a package of multiple activities. It assigns the correct resources to the activity. There is no way you can over book!!!!

Cons

Nothing. The owners and support staff have been helpful every step of the way. I have actually called them after hours and the picked up the phone to help me.

Reasons for Choosing aReservation

Most expandable and customizable.

February 2021

Mark from Lightning Bugz

Company Size: 2-10 employees

Industry: Recreational Facilities and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Without Indexic, I would not have been able to grow to where I am today.

My business is complicated because I have multiple locations and multiple types of resources and rates. Having all this in one platform has allowed me to spend more time to focus on other parts of my business and saved me from hiring a full-time reservationist. Whenever I have a question, the response time has been exceptional!

Pros

My business I believe is the hardest to get together working properly due to all of the locations, different inventories, rates and seasons...and [SENSITIVE CONTENT HIDDEN] got me going really quick and easily. There have been questions over the years on things and response to them have been exceptional! By taking reservations like this, I don't have to pay someone 30hrs/wk to manage the deliveries and pick-ups. I make money sleeping and print a report that tells me what to go do that day!

Cons

Most questions I get from people trying to use the system are that they don't understand what tickets are and they think 2 p.m. is the delivery time. People don't read the information on the screen and they end up calling texting and emailing those questions a lot.

Response from Indexic

Replied February 2021

Mark, thank you so much for your review. We are able to continually improve our product because of your great suggestions. Thank you again, Mark

January 2020

Leah from FUNPCB

Company Size: 51-200 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Great Company!

My overall experience is great! I am very glad that we switched from our old software to Indexic and I look forward to working with them in the future.

Pros

I love how responsive everyone who works at Indexic is. I like they are constantly making improvements to the software! It is integrative and help is only a phone call or text away if there is an issue I need help with.

Cons

Some of the features are set up as hidden or more back door, but that could be that I also do not have experience with the new system yet.

October 2019

Phillip from Jekyll Wharf Boat Tours

Company Size: 11-50 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

I consider Event Book Manager as my Business Partner

I have been using computer software for over 30 years and this has worked wonderfully for me. The system does not go down, help is always available and it is easy to learn to operate.

Pros

It does everything that I need for my business.

Cons

Some functions can not be corrected after a mistake is made, example a customer is shown paid in the system by mistake.

Response from Indexic

Replied November 2019

Hi Captain Phillip, thanks for taking the time to review our software. The reason you can't delete any type of financial transaction is because we need to maintain an audit trail of all payments. This includes payments made by mistake since someone could contact you down the line asking about the transaction and if we deleted it, you wouldn't have any record of what happened and issues can arise. The best thing to do is to process a refund for the transaction which zeros out the financials and then start again. Thanks for being such a great customer.

October 2019

Ginger from Tidalwave Watersports

Company Size: 11-50 employees

Industry: Public Policy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Indexic made my life so much better

Since using indexic we have fewer no-shows, we have a place to keep up with our customers. And anytime I need any help, the staff at indexic is there for me and stays on it till my problem is completely solved!!

Pros

I LOVE the customer service indexic provides!!! I LOVE how easy it is to use and make my reservations, keep up with what is going on, and just makes my life so much better!!

Cons

I don't like that I do not have enough time to learn everything indexic can do so I miss out on some resources I could be using.

Reasons for Choosing aReservation

The customer service and the resource calendar were big sellers!!

September 2020

George from H2O Adventures, Inc

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Customer service outweighs the learning process

I was very uneasy in the beginning until our personal representative, [SENSITIVE CONTENT HIDDEN], explained that she was only a call away and not to ever worry about asking questions that it is the reason she is here for us. Having that type of support made the whole process enjoyable.

Pros

I like how you can input different types of labeling issues for products which allows for different types of employees to locate product. For example, the name of the item and a product number versus just a product number.

Cons

Not being able to make my own categories for why something is returned or discounted other than the very few choices. It's not always an employee's fault for bad weather for a refunded reservation. It can be Renter error.

Response from Indexic

Replied September 2020

George, Thank you for your 5-star review and suggestions. We appreciate your suggestion and I will share them with the team. Thank you again, Mark

October 2019

Eric from Gulfcart charters

Company Size: 1 employee

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Thourough software and great service

Defiantly helps get the bookings effectively around the clock

Pros

My Favorite part about this software is anytime I had a question or problem I had a personal assistant in figuring it out

Cons

For my style business, it would be best to have a tip prompt after the card is run, so the customer can privately decide a tip, and maybe a signature afterwards.

Reasons for Switching to aReservation

Better more personalized service

Response from Indexic

Replied November 2019

Hi Eric, thanks for your input. We do have plans to incorporate a full POS system into our software in the upcoming year which would address this issue you are having. Kat will be in touch as soon as it is complete. Thanks for taking the time to leave a review, we appreciate it.

October 2020

Anthony from Alaska Dream Adventures

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

A great service!

It has been a great experience.

Pros

It is easy to use and the customer service is excellent.

Cons

I didn't find anything troublesome. This is a great service.

Response from Indexic

Replied October 2020

Anthony, Thank you for taking the time to complete a review. I will pass on your appreciation to our customer service team. Thanks again Mark

March 2020

Stuart from Pedego Louisville

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Very easy to use booking software

Pros

This software is user friendly for people who struggle with technology.

Cons

No problems with the software right now.

July 2021

MaryAnn from Belize Parasail Plus

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Great product, even better support

My experience with aReservation and aWaiver has been great.

Pros

aReservation meets all our needs and is easy to use. My favorite function is aWaiver--we can have guests sign waivers in advance, on iPads in the office, or even on our company phones on the boats. All in all this is a solid company with great people who started as tour operators and understand our challenges and are always working to ensure they meet our needs.

Cons

I don't have any complaints at this time. Every issue I've ever encountered was user error and we promptly got assistance when needed.

Reasons for Choosing aReservation

There was no hard sales pitch, they don't oversell their product. Many of the other companies try to poach customers. The aReservation team took the time to listen to my needs as an operator.

Reasons for Switching to aReservation

I switched due to lack of support--it was never easy getting ahold of my account manager. I also went through about six changes in account manager in a year.

July 2021

David from Just Chute Me Parasail

Company Size: 11-50 employees

Industry: Maritime

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Just Chute Me rates Indexic awesome

My overall experience has been great. Easy to work with team. The owners are very nice.

Pros

Able to sell tickets 24hours. Easy to move reservation. The customer purchases and chooses the time.

Cons

Everything is working properly right now so no cons.

July 2021

Ellen from Sneaky Bee Backyard Honey

Company Size: 1 employee

Industry: Farming

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Exactly What I Need

I love how adaptable this software is! We’re so pleased that we can easily manage waivers, schedules, and adapt and customize events for customers.

Pros

This makes direct booking of my experiences so simple! Customer service is WONDERFUL and having a direct booking option for us saves us so much money!

Cons

There’s a bit of a learning curve, but the customer service is fabulous and there’s plenty of information on the FAQ page. I wish there was an app, but the mobile site is definitely usable.

Reasons for Choosing aReservation

Hefty “finders fee” through Airbnb Experiences

July 2021

Robin from Short Money Jet Skis

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

So impressed with aReservation

I love using this system and can’t say enough good things about it. It makes my job so much easier. THANK YOU aReservation.

Pros

The software is very easy to navigate through so it was extremely easy to use.

Cons

Appsolultly nothing. Everything is so easy to use and customer service is the best.

Reasons for Choosing aReservation

We looked at another system but once we saw this system we were sol.

July 2021

Kent from Sasquatch Shuttle

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Seemless reservation system

The customer service has been everything a small business owner wants and needs. Very responsive and available.

Pros

Allows me to focus on other things than booking and reservations. Works seemlessly with our existing website.

Cons

Native app for POS and check in so can be used without internet access and a separate POS.

July 2021

Dee from Hideys Landscape Supply Yard

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Golf Cart Waivers

positive

Pros

It allows the customer to read the waiver without stress and it captures the signature up front. I think the merchandise shop is quite clever, The videos were great.

Cons

it is simple once you get the hang of it