All in all we are very pleased with the Hiretrack NX software, the team and the support from Navigator systems. They have come a long way developing the ultimate rental software and continue to improve with every major update. When all data is set up correctly, and all reports (either standard, tailored or completely custom-made) are in place, it really improves operation speed and insight from every desk in the office or warehouse. Already happy and eager to learn what the future will bring.

The software is very extensive, meaning that there are a lot of options and functions available to all users. Whether you have a one warehouse, 10 crew or twelve warehouses 200 crew business, the software is the same and you can 'pick and mix' the parts of the software that you need for your operations. I still find new functionality every time I dig deeper, although I have been using Eclipse (the predecessor) and NX for 12 years straight. For smaller companies, the latest updates have improved warehouse operations and reduced the number of clicks needed to get 'simple' jobs out. Then, the support team is out of this world. Reply's are always swift and to-the point. They never failed me coming up with a solution for a problem I encountered.

The learning curve for new users is quite steep because of all the options and extended functionality. Tutorials are available, but are understandably never exactly tailored to the way we work in our company. For the future, I am very curious what possibilities Hiretrack will be using from mobile technology. I feel this part is, until now, under-developed in comparison to other software packages on the market. I would love to see our warehouse guys being able to use their mobile phone or tablet to scan out lists of equipment.

We very much like the flexibility about Hiretrack NX. I do the admin for several regions and all regions have very different needs, hence we customized the settings of Hiretrack to suit each region's requirements to make sure NX is an advantage and not a burden to use. In some areas NX is very flexible to use but in others such as warehouse processes it has very strict processes, which benefits the business very well. Hiretrack is a very organic product and the developers do a lot to make this software successful and competitive, there are continuous enhancements and most of those are free of charge. Additionally, I very much enjoy dealing with the support team. Responses are spot on and most of the times solutions are offered within hours or at least within 24 hours. There is also an option of getting reports programmed by the Navigator team and while other companies take ages to program new reports, most of our reports were done within 1 up to 3 weeks depending on the complexity of the report and the length of the testing phase. All in all, we enjoy using Hiretrack NX and are happy to recommend this tool.

In warehouse operations, we do like all the options of considering equipment, sub hires and loans but the number of clicks is just too much. There is a new Easter update to come which should address most of these issues and we are looking forward to working with this new feature. I'd very much enjoy seeing one way transfers so one warehouse can send items to another warehouse and the items will be available at the receiving location (same as an item and barcode transfer but within a job). As soon as the transfer is confirmed the items should be available at this location starting from the receiving date. With more than one warehouse, it would make sense to exchange equipment when needed and not when the system is expecting it back a one way transfer would also save logistics cost.

We as PSAV have decided to go for a BETA version program with Navigator Systems using HireTrack NX. At the beginning due to the Beta testing we have had some issues but these were addressed quickly and almost solved the same day. The customer service of the Navigator Systems team is outstanding and I really enjoy working with the team. No matter what all my requests were treated in a timely fashion and the team delivered appropriate solutions. When comparing both systems Eclipse and NX I can only say that it is now a pleasure to work with NX. There is a lot more flexibility when writing proposals while still being very strict on equipment management. We as a company don't use all areas of NX but the ones we do work with operate to our full expectations - as mentioned if there is any bug the team will always help solving the problem. Additionally I very much like the management tool being now within NX plus the reporting side which provides us a lot more analysis of our operations. I believe there are still some minor areas to be developed such as the CRM tool and some items we added to the wish list of the Navigator Systems team. NX is a very organic product that is developing and personally I very much appreciate these developments as we as PSAV will benefit from this and improve our operations . I look forward to being part of any new implementations to NX. Thanks to the Navigator team!

Enlightened have been using Navigators software for over 15 years. About 3 years ago we upgraded from Hiretrack Eclipse to Hiretrack NX and have never looked back. Hiretrack NX is a very powerful company management software solution and really is now at the heart of everything we do at Enlightened. This includes hire, production, install, sales, testing & repairs along with full inventory and asset management. Hiretrack NX is only as good as the information you put into it. Keeping the inventory accurate is essential to our daily use - but once correct means that you know where every last cable is, and possibly more importantly where it is coming back from for the next job. At Enlightened we have taken on board a lot of the features and facilities. We barcode scan about 90% of our equipment, we manage transport and crew allocations. All our PAT and LOLER results are loaded in too. It really is the centre of our operation. Navigator Systems support has been incredible. On the occasions that something strange has happened, they have been very quick to respond and resolve. Access to the SQL engine is a breath of fresh air. We can create queries and reports with ease to show whatever information we can imagine. We are frequently approached by other companies trying to sell us rental management solutions - to date no one has got close to offering the functionality let alone the cost. Hiretrack NX really is invaluable to us.

NX holds all our information, so is the central point for everything we do. From kit availability to invoice history, crew phone numbers - it is all in one place. Being able to write our own reports and queries is also incredibly powerful.

We have used Hiretrack NX for several years and prior to this we used its predecessor Hiretrack Eclipse. We couldn't run our business without Hiretrack, it is an excellent piece of software which pays for itself time and again in reduced running costs.

Hiretrack NX is the beating heart of our rental operations-quite simply there isn't a step in the process of hiring equipment out which doesn't touch Hiretrack NX. We quote, check availability, order subhires, book crew, invoice jobs, prep, dispatch, return and check in our extensive rental stock all within one package. Powerful business tools such as easily customisable reports, ad-hoc queries with QBE and the ability to create powerful web apps help us run our successful rental business. Financial information is collated per job which allows Project Managers to maintain an eye on margins in real time. The server is rock solid and copes with thousands of barcode scans every day without missing a beat. The support team are a joy to deal with helpful, responsive and excellent value for money. Updates happen with reasonable frequency and bugs are addressed in a timely fashion.

We have very few problems with NX, and those we find are addressed rapidly by the support team. Suggestions are taken on board and implemented so the software continues to evolve and get better.