All Rentopian Reviews
1-16 of 16 Reviews
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Tiffany M
Verified reviewer
Events Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Awesome software, Best Customer Service!
I love that with Rentopian. My business is operating automatically without me having to take calls and answer messages all day. It allows me the time to focus on other areas of the business.
PROSEverything! It’s Customisable, user friendly, but honestly the Customer Service is where it’s at. Any questions comments concerns, they are always willing to help solve it or find a way around it.
CONSMy ONLY con is entering the date on the website. It’s not how we typically do it in my end of the world. But I did put a note for my clients so I only have to assist new clientele through the process.
Reason for choosing Rentopian
Honestly, it was a gut feeling why I choose rentopian over other options. And I’m glad my gut was right!
Matt
Events Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Rentopian - The perfect choice
Tech support team is first class! Always able to get ahold of someone. Very understanding of our needs and quick to provide solutions.
PROSEase of use, very flexible, yet robust. Very fast and web based, work from anywhere!
CONSThere are no cons to Rentopian. They have cleared any hurdle that is presented.
Reason for choosing Rentopian
Neither of these products hold a candle to Rentopian.
Reasons for switching to Rentopian
ERS is cookie cutter with terrible Tech Support. If you aren't in their small group of clients they cater to, you are put on the back burner. High turnover in their tech support team.
Colleen
Events Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Customer Service is phenomenal!
The software is easy to use and new employees tend to pick it up quickly.
CONSThe overbooked feature tends to not always be accurate which is nervous
Alex
Motion Pictures and Film, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Rentopian - The Ideal Online Rental Software
We have been able to track our inventory accurately, monitor repairs, bill and charge clients, as well as work with an incredibly responsive support team. The fact this is all online based makes it even better!
PROSRentopian has a great UI, is feature packed, and comes with the best customer support we've experienced with any rental software company.
CONSThere were features we had hoped Rentopian had before we started using their platform, but overall saw the value in what they offered. Now, nothing I say here is a con because we relayed to their support team exactly what we were looking for in the software and within a month, they had completely adjusted it to meet our needs. Unheard of with any other company we have worked with!
Reason for choosing Rentopian
Online access 24/7 to inventory, quotes, orders, etc. User Interface, clean and easy to use. Price was great for our small business.
Heather
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Rentopian is perfect for the event rental business.
We are saving time and money by having all of the information we need right at our fingertips.
PROSWe love the inventory tracking and scheduled emails features.
CONSWe don't dislike anything. If I had to list something that every now and again when a system update is made we find that something doesn't work like it did. Rentopian is always quick to fix any issues though.
Reason for choosing Rentopian
We had a unique situation within our company and Rentopian was willing to work with us to customize a solution to fit our needs.
Reasons for switching to Rentopian
Cost, ease of use, and customization.
Jenine
Events Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Excellent Service!
We love having more information regarding our rentals, from photos on the pick list, to availability within the calendar view. It's a very user friendly program that was designed by people who know the rental industry!
PROSThe entire team is completely devoted to ensuring that Rentopian is what it needs to be for your own business. They get back to us almost immediately and implement suggested changes very soon after they are suggested. It feels like working with a team that is on your side! Can't say enough good things!
CONSAnything we find that is a "con" we just reach out to their team and it isn't a con anymore. They are fantastic about working with us to find solutions that make our company run better!
Reasons for switching to Rentopian
Dissatisfied with their product, but mostly their customer service. The price was also far too high for a startup company like we are.
Tyler
Events Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Pritchard Tent, LLC
It’s the all around package. Makes our life and job so much easier.
CONSCan’t really think of anything we don’t like. Would like pay roll and clock in clock out feature
Reasons for switching to Rentopian
Quick books is a good product. But it’s not a rental software.
Nikki
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great, great, great!
The software is easy to use which makes training new employees even easier and the customer support is amazing. They always respond in a timely manner and provide assistance. There has never been a time that they were not able to assist me at the level I expected.
PROSThe ease of use! It is so easy to use and intuitive. Even making adjustments to inventory and adding new products is easy.
CONSNothing, everything has been great and we have used it for several years now.
Reason for choosing Rentopian
Easy of use, customer service, price
Reasons for switching to Rentopian
The constant upgrades and improvements showed how they are always looking to better their product and the price was very reasonable for what is provided.
Jennifer
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Excellent Bang for Your Buck
Rentopian's value for your money and customer service is second to none. Rentopian offers a ton of features for a fraction of their competitor's prices. They have excellent customer service and support. We would highly recommend Rentopian to anyone we know.
PROSRentopian is easy to use, packed with features from order entering, to accounting, client management and so much more. It's everything you need in one spot for an excellent price. Not to mention their outstanding customer service and willingness to tailor the software to your exact needs. We are happy, highly satisfied Rentopian users!
CONSAny limitations of the software that we found and relayed to customer service were quickly explained, rectified and or implemented. No complaints here.
Reason for choosing Rentopian
The features offered for the money
Obnika
Events Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
The best platform by far
The set up process was easy and they are very helpful and accommodating.
CONSNothing, they are great. I have no complaints.
Brooke
Events Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Rentopian Review From A Rental Industry User
Can I say everything? I love how convenient it is to save information for clients. I love how quickly we can enter in new orders. I also LOVE how [SENSITIVE CONTENT HIDDEN] and his team has shown us exceptional customer service.
CONSI cannot think of anything that I do not like. When we would find a feature that didn't work well for us, [SENSITIVE CONTENT HIDDEN] and his team was quick to assist us in making updates and changes to fit our needs. If it was something that could not be updated, [SENSITIVE CONTENT HIDDEN] was able to explain why and show us how we could best utilize the software to fit our needs. Overall, the customer service outshined any 'con' that we could try to find.
Carlos
Events Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great Product
I like the business model they have which allows you to start with a good pricing for a good software. The bigger you get the more licenses you can get which makes everyone's job easier.
CONSThe only "issue" is that it can have a lot of options/features which sometimes are not being used and can become a bit overwhelming. However, it's better to have them than to not have them. And customer support is very good overall, and helps clarify any issues.
Bertrand
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Amazing software that every rental company needs.
Our overall experience has been great.
PROSRentopian is very user-friendly. It is easy to use and it has been a tremendous asset to our company. From inventory management to online rentals to in-store rentals, Rentopian has been a great solution to our needs.
CONSI can't think of any significant negative aspect. [SENSITIVE CONTENT] and [SENSITIVE CONTENT]were great and they addressed every shortcoming we had to tailor the software to our needs.
Reason for choosing Rentopian
Overall better features that address our needs.
Reasons for switching to Rentopian
Ease of use, better administrative control so I can manage staff permissions appropriately, overall functionality.
Byron
Education Management, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Why use Rentopian
Awesome experience and with the customer service for anything that I might have missed.
PROSVery good value for money Lots of features for a piece of their competitor's prices. Excellent customer service and support. I would highly recommend Rentopian to anyone we know.
CONSNo complaints. Anything that I couldn't do was solved by customer service.
Christen
Events Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Easy to navigate & EXCELLENT customer support
We have been so impressed with the ease and functionality of Rentopian. We are also incredibly greatful for [SENSITIVE CONTENT] and the rest of the Rentopian team. They reply quickly and efficiently and are always so helpful!
CONSSo far we have zero complains; we’re really happy we chose to go with Rentopian
Danielle
Events Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Wonderful Customer Service
Wonderful, customer service alone has been great. [SENSITIVE CONTENT] is amazing and is always there to answer and questions we have.
PROSEasy booking features. Great to track inventory
CONSYou have to click order and then add order each time the screen never refreshes to the most recent orders you have to refilter each time