--- title: "Rezdy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rezdy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rezdy is a good fit for you!" source_url: "https://www.softwareadvice.com/rental/rezdy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Rezdy](https://www.softwareadvice.com/rental/rezdy-profile/) / Rezdy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/rental/rezdy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/rental/rezdy-profile/alternatives/) # Rezdy User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 237 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 169 reviews (71%) - 4 stars: 39 reviews (16%) - 3 stars: 11 reviews (5%) - 2 stars: 6 reviews (3%) - 1 star: 12 reviews (5%) ### Most mentioned pros - My business is exclusively private tours, and flexibility is at the core of what we offer. - The booking platform has some strengths and good functionality for the business and client. - For a simple business operations it is clean and optimal. ### Most mentioned cons - Rezdy has a WHOLE CURRENCY which displays incorrectly on its system (XPF), this eliminates several whole countries from being able to make a booking, simply because their I.T. guys have failed to put in the currency conversion correctly on their Rezdy system. - My business uses per-person tiered pricing, and I needed my add-ons to follow the same structure — that's not how Rezdy handles it. - With their merger they have failed tour operators that have been with them for years (we have been with them 7 years) they don't care if their "glitches" are causing a huge breakdown in the system where our third party booking systems, our affiliated travel agents, and people trying to book on our website ( which we have invested thousands of dollars and time) says no availability!!! ## Rezdy customer reviews Showing reviews 1-25 of 237 (page 1). ### Rezdy was NOT was I was hoping it would be. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered After switching to Rezdy and using it for several months, I can confidently say it has not worked for my business. Despite a sales representative assuring me it would be a great fit, the reality of day-to-day use told a very different story — one that involved countless conversations with online support staff and multiple personal calls with various employees trying to help me make it work. My business is exclusively private tours, and flexibility is at the core of what we offer. Almost immediately after setup, I discovered through conversations with Rezdy staff that the add-on functionality didn't work the way I had been sold on. My business uses per-person tiered pricing, and I needed my add-ons to follow the same structure — that's not how Rezdy handles it. As a one-man operation, I need my booking system to be set-it-and-leave-it. Instead, I found myself getting multiple bookings per day — something I had specifically said I didn't want from the very beginning. It turned out the system had been set up incorrectly from the start, which I only discovered after the problem had already affected my business. More recently, when I added a new product and went to connect it to OTAs, I was told that Rezdy and Viator together do not support a minimum party size of two — it has to be one. I have tours that genuinely don't make sense for a single person, and having no way to enforce a two-person minimum when connecting to OTAs is, in my opinion, a significant oversight. To be clear, this is not a reflection on the people at Rezdy — the staff were kind, patient, and genuinely tried to help. They also built me a beautiful website. Rezdy is a versatile platform with a lot of capability. It just wasn't built for the way my business operates. The constant need to log on, troubleshoot, and optimize became a real burden, and ultimately the software couldn't deliver what I was promised at the start. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros They built me a beautiful website. It works well, and its perfectly flexible and works well for my business. #### Cons The way rezdy is built. Some of it feels like it's in windows 95. It's very complex and I found it not user friendly at all. #### Vendor response Hi Shawn, Thank you for the honest and detailed feedback and for recognising the effort our team put into supporting your business. If you're open to it, reach out to us at support@rezdy.com so we can learn more about your experience and how we can improve for private tour operators like you. Best, The Rezdy Team Replied April 2026 --- ### Bait and Switch Pricing. DO NOT USE - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Fishery - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Bait and switch pricing. We were completely misled be our Account Executive and never informed of the requirements of the plans before they forced us to switch plans to charge us about 10 fold as much. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The usability and interface is great. For a simple business operations it is clean and optimal. Not over complicated #### Cons Bait-and-switch pricing once you’re locked in We signed up to Rezdy on the clear understanding that pricing was a monthly fee plus $1 per offline booking. That suited our fishing business perfectly — we are highly weather-dependent and primarily take bookings in person, while potentially moving to online bookings via a website in the future. Throughout the entire setup and onboarding process, there was no mention whatsoever that we would later be told our plan was unsuitable, that we would be required to change plans, or that offline bookings would ever be subject to percentage-based fees. We were never told there was any requirement to be online or to use Rezdy for payments. We invested months setting up the system, learning the software, and integrating it into our operations. Then, three to four months in — once we were comfortable and reliant on the platform — Rezdy abruptly informed us that we had to change plans because it was supposedly more suitable for our business. When we asked to compare plans, we were pushed toward a Marketplace plan that: Is not displayed anywhere on their website Charges 3% of all bookings, online or offline Applies even though we do not take payments through Rezdy Applies even though bookings are manually entered In other words, Rezdy is now seeking a percentage of our revenue for bookings they did not generate and payments they do not process. When we stated that we wished to remain on the Foundation plan we originally signed up for, we were given an ultimatum: switch to the new plan within three days or leave the platform entirely. This is not transparency or fair dealing. It is a classic bait-and-switch, timed precisely when a business is most embedded in the software and leaving is most disruptive. Rezdy may suit businesses that operate fully online and process payments through the platform. For weather-dependent or in-person operators, proceed with extreme caution — the pricing you sign up to may not be the pricing you’re allowed to keep. Extremely disappointing experience. --- ### Implementing Rezdy is the best decision we ever made - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Massive reduction in time spent on bookings management, I would say upward of 90%. This results in massive savings in money of course. By automating our booking process we have also (almost) completely eliminated mistakes with bookings. No more double-bookings, incorrect names etc. In over 7 years of using Rezdy we haven't had a single booking mistake. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to automate bookings and payment. Once set up to our needs, it is almost completely hands-off. Things like payment reminders make management of bookings so much simpler. #### Cons It really needs multi-currency support, ie. that tour operators can price tours in different countries in local currency. --- ### Rezdy Revs up your Revenue - Overall rating: 5/5 - Reviewer: John A. - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We looked at Rezdy in 2013 but chose another very decent company. Unfortunately, they were not improving the product. We reviewed our 2013 selection notes in 2015 and trialed Rezdy and two other providers. Rezdy stood out in so many ways, but the flat and fair pricing hocked us. The other companies and their "BS" zero cost plans are so pricey and create/pass along a very high pricing service charge to your customers. Add up the numbers. Rezdy runs, we push its limits. We are so happy with this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Stability and uptime are great. The software is easy to use and it creates tours online in minutes. The flexibility to share the reservation pages are simple and handle a variety of ways to deploy. We use iframes within our site and under the "Sell online" menu has various options available to deploy in a variety of ways using auto-generated code. Reports are useful including the manifests, and ability export. Promo codes, gift certs, categories and so much more are easy to manage. Sorting features are easy and quick. #### Cons The manifest page does not support copying a column with multiple rows. It does not work with Control keys i.e. CTRL+C or menus selections. But exporting is a decent workaround. #### Vendor response Dear John, Thank you for your comments. We have made some significant changes both in our plans and features in the past year. You can check out our regular upgrades, improvements, and new features using the link below. https://support.rezdy.com/hc/en-us/categories/200238184-Product-News-and-Updates Kind regards Customer Care team Replied October 2020 --- ### Too many missing features - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Test thoroughly before you go with rezdy. If you find some topics which are not satisfying your demands, be prepared that you will never get it implemented. I'm rezdy customer since 2016, I know what I'm talking about. I'm still with rezdy because I have too many products in there and my staff is trained to address the shortcomings of rezdy with a bunch of workarounds. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Rezdy is fairly easy to use, if you have products with fixed timings (e.g. tours that start at fixed times and have fixed durations). And if you only need english as language. #### Cons There are many cons: - no native multi-language support (e.g. emails can't be configured for different languages) - rental products with open timings (means the customer can enter the start and end time) are basically unmanageable. in addition rezdy has blocked resource management for rental products, so forget it to manage your rental equipment with rezdy - email handling is very bad: you don't see emails that where sent out (just the time stamp of sending, but not the content). You can't configure own email templates, you're stuck with the fixed set of email templates that rezdy has implemented. Say you need different emails for guided tours and for rentals, or different emails for different product status (pending, confirmed etc), rezdy does not offer a solution for this - handling of feature requests is very very poor. They even closed the forum for feature requests some months ago, with no substitution as of now. If you send them a request as email, they let you down most of the times, saying "we don't have this feature" and "there is no ETA when it will be implemented", and to top this behavior, your ticket is always being marked as "Solved", with no chance for you as a customer to follow up on open requests. Rezdy seems to think that if they replied in an unsatisfying way to the customer the topic is "solved" .... --- ### A good solution for small-mid companies - Overall rating: 5/5 - Reviewer: Alfredo T. - Industry: Entertainment - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, the experience is good: the only thing is that I cannot change some words in the Spanish interface, and the product descriptions could have more fields, but in general, it fulfills its purpose well. Its integration with Stripe is very good, which does not make it necessary to enter to the platform for the issue of refunds. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I come form Bókun: Rezdy is more flexible customizing reservation options. We are a Travel Agency creating our own products with very local providers, and sometimes we have events tickets, train tickets, hotels, and we mix it together... at the moment, Rezdy solve each of my issues. #### Cons As I said, we come from Bókun... I miss a lot the online site creator (wich is a Duda white label integration). Rezdy with this will be unbeateable for me! #### Vendor response Hi Alfredo, We're delighted to see that our software has been able to assist your business in achieving flexible customizable reservation options. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team Replied July 2022 --- ### Great software for tour operators - Overall rating: 4/5 - Reviewer: Michael M. - Industry: Entertainment - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our entire business is based on Rezdy. There is room for improvement but overall it's a solid program. The customer service was much better when it was available by phone, but I understand that may not be sustainable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Once you get used to it, it's very functional #### Cons There is no Drop-off location, it should filter by all reservations by default on the dashboard, not able to customize texts, limited itinerary function --- ### Good system although with problems that are not solved over time - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered If you have a company with many products and you need to load availability by time slots of 1h or 2h each product... this reservation system is not your best option. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It is a very complete system that covers all the possibilities of reservation and integrations... although with unacceptable errors for its price. It has a good dashboard for managing your company. Also highlight the integration with Zapier. #### Cons You can ask for that price and it would be paid with pleasure if everything worked perfectly... but it's not the case... I'm going to name the main mistakes what i found in my case: 1.- Rezdy has problems integrating payments on website through the API with Stripe since Rezdy was not compatible with the European SCA regulations. 2.- The opening and closing of product availability is much easier to manage in other reservation systems. 3.- The creation of sessions (availability) for your products is disastrous... Long waits to load new sessions.... if you have products that are reserved in slots of 1h or 2h it can take more than 15 minutes to load 4 months of availability for each product... it is unfeasible to manage if you have many products... 4.- Some interactions with OTRAs have given problems at times. 5.- It doesn't seem like it will get better with time, even if you open tickets and comment on the problems you have... we have been dragging the errors mentioned since we started with Rezdy more than 4 years ago. #### Vendor response Dear Xus, Thank you for taking the time to provide us with this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Global Customer Operations Manager Replied July 2022 --- ### Disaster for a busy business - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Maritime - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Terrible! Overbooking, Calendar function not working, Birth dates customers entered were showing as born in 1800, online booking was kicking customers out after they entered all their info, there are so many issues you can not list them all. This is all something that began in May 2020 after using the system since 2018 without too many issues but when they started it was a complete malfunction on all fronts. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It was good for a while but it started malfunctioning in ever aspect of the software. Nothing could be done by customer service. I have tried for months with them not being able to fix the multiple problems within their system #### Cons Lack of customer service. Malfunctioning software. #### Vendor response Dear Blossom, I am really sorry to hear about your recent experience with Rezdy regarding an ongoing issue with the set-up. I believe our customer service has already been in touch with you and we have been able to resolve some of the issues, while others are still in the process. Your feedback on the features that are currently not available on Rezdy is really valuable to us and we will make sure this is addressed to the right teams, based on the support ticket raised by you. If you do need any further assistance, please feel free to reach out to our customer service team directly. Kind Regards Hemant Malhotra Customer Services Manager Replied September 2020 --- ### The best B2B tour booking software - Overall rating: 5/5 - Reviewer: Antonio M. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used Rezdy both directly and through an API for booking tours. The API bookings were done through our web app and the direct ones were done by our agents. In both cases, the bookings went through without any issues. Rezdy was one of the rare booking systems that we used that we did not have any issues using. I would definitely recommend Rezdy to everyone who wants to have a beautiful and working tour booking software. Additionally, Rezdy comes with a marketplace where you can easily find operators you want to use, eliminating the need of doing much research on that end. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is incredibly well made. Unlike most of the tour booking software out there, Rezdy is easy to set up, navigate, and use. The user interface is polished, the booking process is simple and straightforward, and the API is very well documented. #### Cons The only drawback for me was the price, but seeing how well made Rezdy is, I can understand that the price would be high. #### Vendor response Dear Antonio, Many thanks for taking the time to provide us with your valuable feedback, we really appreciate this. Kind Regards Hemant Malhotra Global Customer Operations Replied February 2021 --- ### Best Sofware for Activity Operator - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked from the beginning is that has already all the features I required to sell and distribute my tours and manage my resources. You can choose your card merchant and you can have a large inventory and manage it with ease. Great widgets and great support, I am using it especially to cross-sell products with other operators that use the same software. Look no further is you look for an all-inclusive easy and complete system. #### Cons If you have a large inventory you can't manage all on the same calendar without using filters. I would add more features to manage resources, especially third party companies and free lance staff. #### Vendor response Hi Mario, Thank you for your feedback. We really value your comments and will make sure these are shared with the right teams. Kind Regards Customer Care team Replied October 2020 --- ### Great features and functionality that help your business grow - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros *Easy to use *Easy to connect with resellers *Easy to manage staff and resources *Easy to communicate with customers via sms and email *Great support #### Cons *Very limited reporting *Unable to include discounted reseller tickets so does not integrate properly with accounting software *Very, very expensive compared with other booking software *Time consuming to set-up #### Vendor response Dear Jacqueline, Many thanks for taking the time to provide us your feedback, we really appreciate this. We do have new customer reporting coming up very soon and we will keep you updated on this. In the meantime, if you haven't done already, please follow our "What's New in Rezdy" page for the latest updates. https://support.rezdy.com/hc/en-us/sections/200696774-What-s-New-in-Rezdy Kind Regards Hemant Malhotra Customer Service Manager Replied November 2020 --- ### Good Integration - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we are happy with Rezdy and appreciate that they mostly stay on the ball with new integrations and technological improvements. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the integration with big third party booking sites so we can offer live inventory. I also like the email system for customers and the professional interface. #### Cons I'm not a big fan of the cost per booking model. I would prefer a flat monthly fee. Some of the fields are missing from the reports which is frustrating. --- ### Good program overall, but Lacks even basic, simple, elementary summary reports or views - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, I like the system and I think it has a lot of really great features. There are many workarounds we have to create to accomplish some things, but overall it was well thought out, and the regular enhancements shows that the company is continuously working to improve and adapt to the changing industry. I like the shopping cart experience and the fact that you can also sell merchandise as well as a variety of other categories to create products under. The online booking engine is great, and I love that you can automate an email for a client to pay a balance right from the email by clicking a button. I have not gotten into the marketplace and industry partnership features, but I am excited to see what it can do. I would probably give Rezdy five stars if we could view or print simple reports showing sales And availability summaries Rather than having to click all over the place to view individual tours one at time, or download spreadsheets And do all the calculations manually #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the online booking feature. It’s clean, uncomplicated and much simpler for users Than Eventbrite. I like the automated emails, the ability to add questions for the entire reservation and for individual participants, Such as meal choices. I like that they are continuously looking for ways to make improvements come on and despite the other comments on this platform, I found customer service to be very responsive and helpful. #### Cons The reporting is the biggest frustration. Just to see how sales are going to have to flip through month by month, tour by tour to compile the information. There is not even a simple summary report showing daily sales, credit card fees, booking fees, etc. you can’t even print a single report, only download spreadsheets of raw data. We offer hundreds of tours every year, and to simply see how overall sales are going across all products or sessions is critical so we can strategize, add buses on good selling tours, look ahead to see what might need to be canceled Due to low sales. i’m sure this is fine for companies that do the same few tours every day after day, but for larger tour operators with high volume and more variety, The inability to view or print a simple summary Sales report is very frustrating and hard to imagine the reasoning we’re not building those in #### Vendor response Dear Myron, Thank you for taking the time to provide us with this valuable feedback. This is all very helpful to us to continue to make improvements. You might find the below article useful in relation to reporting and please feel free to contact us directly if you need any further assistance. https://support.rezdy.com/hc/en-us/articles/360059299513-Reports-Overview Kind Regards Hemant Malhotra Global Customer Operations Manager Replied July 2021 --- ### Rezdy: Streamlined and Effective - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Rezdy continues to stand out as an exceptional reservation system for our needs. It seamlessly accommodates our company's requirements and consistently delivers the essential functions with remarkable efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rezdy is incredibly user-friendly, offering reliable software that ensures accurate bookings. Tracking daily reservations is a breeze, and the management of reports is both excellent and efficient. Generating reports is also remarkably easy. #### Cons The mobile application lacks functionalities comparable to the web-based software. Additionally, the calendar management accurately records bookings and their details but doesn't make availabilities clear when viewing the calendar. #### Vendor response Hi Alvin, Thank you so much for taking the time to share your positive experience with Rezdy! We're delighted to hear that you find our platform streamlined and effective. It's fantastic to know that tracking daily reservations and managing reports have become a breeze for you. Your feedback is invaluable to us, and we acknowledge the room for improvement, particularly in the mobile application's functionalities. Rest assured, our team is dedicated to enhancing the mobile experience to provide a seamless and feature-rich platform for on-the-go users like yourself. Thank you once again for choosing Rezdy and for being a part of our community. If you ever have more feedback or suggestions, please feel free to reach out. We're here to ensure your experience continues to be positive and efficient. Best regards, Team Rezdy Replied November 2023 --- ### Great product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. To be able to have our clients book into our stargazing tours and have all the required info there, auto emails, etc. is just fabulous. It means we do not have to man the office all the time. The product is not perfect, and we do make suggestions for performance improvements and do not receive updates on these. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Rezdy has most of the functionality we need and use. It's the third type of booking software we have been using because the previous two we soon found out did just not have the flexibility we needed. #### Cons That every change needs to be saved separately, and is not saved automatically like other cloud based software can be an issue. We do make suggestions of functionality improvements to make the product work better for us and presumably others, and it would be nice to receive updates on this. It's not obvious that anything is done with our suggestions/feedback. Perhaps there could be a page with issues that are being actioned. Having an immediate feedback mechanism would make for better customer service/relations. Our tours are weather dependent, and as such, we do get our clients to give us alternative dates. It's not possible to easily display this info in Rezdy, yet, so that we also have to use an Excel sheet, to keep the overview. --- ### Not designed for rentals. Might be fine for activities. - Overall rating: 2/5 - Reviewer: Shelly / F. - Industry: Retail - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered it exists. allows us to rent our bikes online. super disappointed with its functionality though. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The staff is nice. I don't really have anything else positive to say. #### Cons I'm not trying to be bad here - I just want to make sure that no one else expects Rezdy to be easy for their rental business. My biggest complaint is that it is very easy to NOT TAKE PAYMENT when making an internal order. They have a payment type called "credit card" that lets you type in a credit card number and then literally does nothing, but it'll be marked as paid. Rezdy does integrate with Stripe, and you can pay via credit card (which didn't take Discover until today, but that wasn't mentioned to me during the sales pitch) but it's easy to miss so make sure everyone's aware of that. You pay the set up fee, but you have to manually enter everything yourself. (This is the 3rd system I've used - both others would load everything on the back end for you, including reservations that had already been made). Because the system is not designed to take reservations for items that have different sizes, this took hours for me to do. Every bike size had to be entered individually, with its own rules for how much it costs per hour. If I want to make a small edit, I have to edit each individual bike size. You can block out entire days, but not a specific product. It's also very easy to overbook a product. There is no error message saying "hey, this product is fully booked for that day, are you sure you want to make this reservation?" Overall super disappointed and looking forward to switching. #### Vendor response Hello there Shelly, We really appreciate that you have taken the time to provide us with some thoughtful feedback. I am sorry to hear you are still struggling with the integration of your Rezdy platform. I know you and I have spoken on the phone regarding some of the struggles you've been having and I wanted to let you know that I have personally bubbled up the not so intuitive payment processing when completing an internal booking. I hope to see that changing in the not too distant future along with some updates to the session creation process soon, so stay tuned! As far as the loading of products, we do offer some assistance with product loading, but it is currently a limited to 10 items. I will be sure to share your feedback in hopes of providing better options for you and your business in the near future. Should you have any questions or need any support, please do continue to reach out to our team. We are more than happy to help in anyway that we can! Replied August 2018 --- ### continues improvement - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. well created platform that allows anyone can learn anything with a open mind, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i am an accountant this platform help me alot to generate report with in no time its so accurate and flexible. #### Cons cant identifies anything like this its optimal now #### Vendor response Hi Saran, We're glad to see that our reporting tools have been able to help you with your business operations. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team Replied August 2022 --- ### Tour booking software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Two and a half years ago when we began our foray into agritourism, I never would have known that Rezdy would be such an integral part of that process and our success. Having real-time booking made my users very comfortable with the booking process at Sun Valley Farm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate the support staff at Rezdy! Anytime I have a question or just have forgotten how to work a certain aspect of this software they are almost always available to guide me through the problem. My customers very rarely have difficulty booking! #### Cons The connection to stripe was very challenging during the quarantine and shut down of tourism. Rezdy has recently made some changes to their platform that hopefully will help us through those issues. I look forward to switching to this new service. #### Vendor response Dear Jan, Thank you for taking the time to provide us this valuable feedback and we really appreciate your kind words. You are correct regarding changes being made to the refund process moving forward and you should receive some updates on this front very soon. Kind Regards Hemant Malhotra Customer Services Manager Replied November 2020 --- ### Careful! Don Not give them their credit card information. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered I started looking into Rezdy before the beginning of our last season. They promised that we could be online in 3 days! Well don't believe that if they say it. It takes weeks, sometimes months and a LOT of your own time and work to get set up! When I had a meeting to set up my account I asked to resolve ALL the problems left over in that meeting so we could go online soon. (My season was going to start two days after that meeting). After an hour the rep told me that he is off now and our conversation has come to an end. I was choked! Nothing was solved! As I unfortunately had already paid that they wouldn't refund, we agreed upon holding these funds and looking into maybe joining the following season. That was satisfactory for me. So this season we started to talk again and I looked into the system again. It seems to be well thought through and makes sense. It is quite complex, but I think that is the nature of the beast. I talked to a company that uses Rezdy and asked about their experiences. They were fairly satisfied, but they didn't use the part of the system that I was interested in the most (payments and reporting). So I never managed to get a good look into these parts of the system. I decided not to take a chance. Also the monthly charge is too high. Mind you I had already spent a great deal of time into another system and wasn't up to starting from scratch without really knowing if it worked any better, also considering the higher price. Long story short, I decided not to proceed with Rezdy, when they charged me another USD. The prices have gone up as well! So without my consent, without signing up with them they charged that amount and do not want to give me a refund. I should have listened to the RED FLAGS from my encounter with them last season! I would have kept them in mind as another option in case the system I am using right now was failing, but now I am so disgusted that will never go with a company that has such low morals! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Vendor response Dear Ursula, Thank you for your honest review and for bringing this to our attention. Firstly, please accept our sincerest apologies regarding the below scenario. After having assessed your full experience with Rezdy, I can definitely assure you and all others reading this review, that this is NOT the Rezdy way nor is this acceptable from our end. Our mission is to empower our customers and ensure they have the best tools to network, trade and thrive while using Rezdy. Our team will be reaching out to you shortly in hopes to gain a better understanding of what had occurred. Your feedback is valuable to us and will help us greatly in ensuring such things not happen again. Regardless of the outcome, rest assured that Rezdy will be providing you with a full refund of $199.00 USD. Kind regards, Simon Lenoir Replied March 2017 --- ### Loyal customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Every business has different needs, but if Rezdy software suits your needs, the experience of working with them is a good one. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrates white many of our largest customers, making our lives easier when managing bookings. Allows us to use it on the run via our phones. Customer support is outstanding. Payment integration is great. Outstanding understanding of customer situation during COVID19. #### Cons Location of features can be non-intuitive (however customer support is excellent). #### Vendor response Dear Monique, Thank you for taking the time to provide us this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Customer Services Manager Replied November 2020 --- ### Rezdy makes things easy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it has made taking bookings for events seamless and easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Integrates well with other software my business uses. Is easy to use. Reporting is made easy. #### Cons Reporting custom data is not easy - ie how many participants and what were ages groups #### Vendor response Hi Carl, We're glad to see that our software has been easy to use and that you've been able to benefit from our wide range of integrations and reporting tools. We've also passed your feedback regarding our reporting features to our products team. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team Replied August 2022 --- ### Great UX for consumers and staff - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The onboarding and support teams are excellent. They made the setup and deploment of products so easy. Our team is now confident and consumers also find it so easy to make bookings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of set up and the template email's are great. The API with our payment gatweay and with Paypal has made it so easy to accept payments for online bookings. The interface with 3rd party booking platforms also allows us to push out inventory to booking agents. #### Cons The default page on launch can not be set (yet). Internally we use the Calendar screen as our default screen and need to open it each day. It's just a niggle really :-) #### Vendor response Dear Anji, Thank you for taking the time to provide us this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Customer Services Manager Replied November 2020 --- ### I really wanted to choose Rezdy but found it impossible to commit after a trial - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: a free trial · a few times a year - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros As a life-long techie I found the user interface surprisingly good, sadly there's more form than function. The feature list is comprehensive if not overbearing when you first login. Using a 'trial' account I managed to get integrated to Stripe and Xero, and setup a basic product and have it live on my website within 4 hours, very impressive. Sadly that's where the pro's ended tho. #### Cons Super aggressive sales since showing an interest, to a point on the 4th phone call in 5 days I had to say to the guy if he called again I would "definitely' be going somewhere else. Found serious flaws in the resource allocations, sharing 1 asset between a multi-booking product and a single booking product (shared minibus vs private booking), the availability for the shared product (max 9 available) consistently return to 1 available after making a private booking and cancelling it again. The only way I found to fix that was manually update the Calendar for all available days. Seriously? Regardless how big your company you'll be held to ransom for one of the most basic customer selections, pick-up points. For the priveledge of that option you have to surrender a HUGE amount of subscription money that is now (keeps increasing) unaffordable for a completely new business. What's the point of an easy booking process if you then have to contact every customer to enquire where they'd like to be picked up? Restricting that option to a Premium and very expensive subscription is pure greed! As a critical booking component Rezdy left me no option but to go elsewhere. --- ### Rezdy - a perfect partner for toursim businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered We operate hire boats and guided tours with Food and Drink Add-ons purely as online-prebookable. Rezdy was easy (but very time-consuming) to setup and it is very easy to modify products and resources. Any occuring issues or questions are tackled by the superb support team immediately and thoroughly. So far (2.5 years of operation) we have not experienced any outage or software glitch with rezdy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, the ease of implementing it in our website and the AWESOME (!) support team. #### Cons The "Reports" tool especially the export function gives a very bad user experience and it is not calculation properly (you can't rely on the exported csv and you have to recalculate it manually). #### Vendor response Hello there Gerd, Thank you so much for sharing your experiences with Rezdy. I am glad to hear that you have gotten such great support from our Support team. They are pretty darn awesome! Thank you for also providing feedback about that "reports" tool. We have already been made aware of this issue and our development team is aware and working on it. Appreciate you letting us know that you have had the same struggle. Please be patient with us as we get to work on making these updates. Should you have any other feedback, please do let us know, as you have already mentioned, our amazing support team is always willing to help. Replied August 2018 ---