Viberent

RATING:

4.5

(19)

About Viberent

Viberent is a rental management solution designed to help businesses handle inventory, packages, invoices, maintenance operations and more from within a unified platform. Customers can sign quotes online and view terms and conditions. Key features of Viberent include multi-location inventory, image capture, delivery/return gateway and custom rental periods. Teams can group stock items together to create kits and allocate pricing according to requirements. Viberent integrates with various third-party platforms such as Quickbooks, Stripe and Xero, among others.

Viberent Pricing

Pricing is available on monthly subscriptions in the following packages: • Basic: $69/per month • Contact Viberent for Plus and Company packages. It also provides the following Addons: • Online Training: $489 • Data Migration: $489 • Contact Viberent for Onsite Implementation & Training Addons.

Starting price: 

$69.00 per month

Free trial: 

Available

Free version: 

Not Available

Viberent calendar

Viberent Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Viberent

1 - 5 of 19 Reviews

User Profile

Shelley

Verified reviewer

Events Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Perfect system for a small event hire company.

Highly recommend! If you are a small business then this is the system for you. No nasty hidden add ons to get what you need. It's all in one cost effective price. Their communication and ongoing upgrades to cater for the ever changing market of the hire industry is vital and appreciated.

PROS

We have been with Viberent for over 6 years and have been really happy. Unlike other hire systems where you could wait days for a help or enquiry response, Viberents communications are within minutes. They are always open to feedback with improvements and so accommodating with helping when needed. The customer service is 10+

CONS

We have a few issues with deposits and how it feeds through to our accounting system but this is more due to the nature of our business structure than the layout of Viberents system.

Vendor Response

Thanks Shelley for your review of Viberent. Your feedback is greatly appreciated. Our team strives very hard to continually improve Viberent system functionality. We will keep you updated on further developments as we make progress. There are some exciting improvements coming along in the next few weeks and months.

Replied March 2024

Brian

Events Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Australia's first cloud based Hire Company

Overall Valiant are very happy with the final product.

PROS

Valiant undertook a 2 year journey with Viberent to customise their software to suit Valiant. The pros with the software is that it is built for Valiant by Valiant and Viberent. We are now Australia's first cloud based hire company. Currently saving 83,000 sheets of printing per year is a huge achievement for us and something we are very proud of!

CONS

We are not software developers nor have we undertaken a project of this size previously. It required an enormous amount of work from Valiant internally, this is something we underestimated. We are grateful for being involved though as it helped allow Valiant the ability to work with Viberent to ensure that the software was fit for purpose.

Reason for choosing Viberent

The two other software providers had plans to update their software to go to the cloud, but the timeline could not work for us.

Reasons for switching to Viberent

Baseplan could not offer Valiant the ability to go to the cloud and become Australia's first paperless Hire company.

Vendor Response

Thanks a lot Brian for your lovely review of Viberent. We are proud to be a part of Valiant becoming a totally cloud based hire/rental company in Australia and go totally paperless. We look forward to continue working with you and the wonderful team at Valiant.

Replied July 2022

Belinda

Events Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed May 2022

A sad customer...

No the best - Rude and the software is incredibly glichy and it is not our internet as mentioned before!

PROS

This software already existed with the purchase of the business - after a few months of using the software, the price was increased without warning.

CONS

The messy layout and how expensive the product is

Reason for choosing Viberent

We are currently researching other products

Fiona

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Integrated Rental Management System

This has been the best rental management software we have found. Most others are just an inventory management system, however the quoting, invoicing and integration with Xero make this a much more valuable program than the others

PROS

Viberent handles our end to end processes from quoting, invoicing, inventory management and integration with our financial software Xero

CONS

It can be a little bit clunky and sometimes slow with high volume rental transactions

Vendor Response

Thanks for your review, Fiona. Its greatly appreciated. We have taken your comments on board and we will continue to improve Viberent system functionality. In terms of system being slow sometimes, for rentals with large number of items (eg more 50 lines) for rental periods spanning 6 weeks or so, the system needs to check availability for each item for each day of the 6 week or so period. This requires time as you can appreciate.

Replied March 2024

Tyrone

Environmental Services, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Using Viberent

Overall a very good service it has helped us to keep track of rentals and equipment and allowed us to grow in the meantime.

PROS

The scheduling calender really helps to see what you have on the go day by day. In addition viberent connects well with quickbooks our financial software.

CONS

Initial population of the system was the only bit I didn't like having to deal with but that goes for any software with large amounts of data to upload.

Reason for choosing Viberent

Viberent had excellent customer service and were willing to look into any changes we needed - it made it a very positive transition

Reasons for switching to Viberent

Customer service was terrible and there were certain changes we needed in the software that we were told weren't available.

Vendor Response

Hi Tyrone, Thanks for your review of Viberent on Capterra. Your feedback is greatly appreciated. We try to do our best at all times. We take your feedback very serious about initial onboarding experience and will discuss with our team to further make it easier for our customers to transition to Viberent from their existing system.

Replied June 2022