All Jira Reviews
1-25 of 12,606 Reviews
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Jakob
Sports, 11 - 50 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed November 2020
Functional and Effective but not Pretty
Cristian
Verified reviewer
Semiconductors, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Jira for bug tracking and project management
I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.
PROSWe used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own
CONSBeing so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.
Reasons for switching to Jira
Jira compared to Bugzilla is like the next generation of bug tracking tools, in almost all ways, excepting of course the price.
Vanessa
Program Development, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2024
best tool for complex multi-project work
Very positive, helps teams manage their work in flexible and adaptable ways. Vastly improves communication as well.
PROSBeing able to filter and view tasks across boards is a very powerful aspect of Jira. In addition to that the custom dashboards are wonderful.
CONSIt can be a bit difficult user experience to perform some tasks, however with perseverance you can do a lot with this tool.
Tracy
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed March 2024
Minimum Viable Project Management for Client Success
The thing I liked most about JIRA was it's focus on supporting software development protocols (as a software business).
CONSHowever, the system is clearly not meant for general project management, especially outside of software development, so there are probably better options.
Nitin
Computer Games, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Production On Jira
Overall we are heavily dependent on Jira for product delivery and quality.
PROSJira ease to use and lot of feature to maintain production cycle.
CONSJira Video player can be better and more option to handle it.
Reason for choosing Jira
Jira rich in features and very good customer support.
Adam
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Management for internal and external
clean does the job, we mainly use for client tickets which is good for our our business and makes managing easy
PROSsimple to build out a work flow and manage tasks / client issues tickets raised - can make internal notes for team members actions or can be sent for information from the client at each stage of the process
CONSpre-set workflows not always termed as you could prefer them to be can lead to complications as different workflows are on the status are termed differently
Niladri
Banking, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Jira - Your one stop SDLC solution
i start my day with Jira, dashboard & scrum board tracking the tasks for the team n myself , its the most widely used SDLC tool in the market
PROSJira is a very versatile tool , which integrated with most other 3rd party tool and offers end to end solutions for managing entire SDLC process.
CONSat times i find many fields are hidden while updating the fix version components etc and i feel there are too many OOb fields which can make it complicated.
Colleen
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
A necessary tool for development and project management
Jira offers a wide variety of options to help manage projects, tasks, schedules and more throughout the development lifecycle.
CONSJira is often evolving and changing its user interface which causes confusion in larger teams and it's often difficult to establish best practices.
Ovidiu
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
5
Reviewed February 2024
A lot of features, a lot of issues
It is an all-in-one package, it has plenty of features, but it has issues also
CONStasks will not update some time, you need to change some things only in a certain way, if you change it from another view you will receive different results or some options will not be present
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Very Flexible task management Software.
we have Integrated JIRA with Patch Management as well. Easy to use.
CONSUser Interface and Task tracking is simple.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Amazing tool for Project Management
It is an all-in-one platform for managing the project. It also has dashboarding features and now I don't have to use any other tool for that.
CONSIt is good tool, so far there is nothing that I don't like about it
Adam
Internet, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2019
Great for Backlogs and Organizing Software Releases - Bad For Agility
Great software, but I couldn't believe there was no native chat support for assisting with issues. Really Atlassian? Are you that proud of the UI? You shouldn't be... you probably bought Trello because enough people were having a hard time figuring out all of Jira's quirks. Trello is so much easier and faster to get up and running for projects, so that was a good buy. Take notes.
PROSThe backlog and features for managing the backlog with different methodologies such as Kanban, Scrum, or Kanban + Scrum hybrid are very flexible. Planning sprints, releasing sprints, and looking at history of what was done is very organized.
CONSCumbersome to setup. Workflows for issues and UI/UX for creating them is not easy to understand. Sure you can figure it out, but it will require a lot of facepalms. It's good for larger organizations with several cross-functional teams, but if you are a smaller organization stick with Trello and checklists for the cards if sub-tasks are needed. The sub-tasks in Jira are just plain awful to work with, and will end up wasting a lot of time for your team.
Reasons for switching to Jira
Phabricator didn't have a good way to manage multiple projects and very little support for Agile Methodologies like SCRUM.
David
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed December 2019
JIRA is necessary to my everyday organization
I use it every day to organize my workflow. Without it, I would be pretty lost.
PROSAgile development on Jira is great. The ecosystem allows me to track my time, organize my issues into tasks and sub-tasks, track when things get done, create estimates, and organize complex projects into smaller and simpler pieces.
CONSThe support is pretty ignorant of their user-base on several issues and refuse to add new features that would benefit hundreds, if not thousands. It can be very tricky to migrate, update, or set up. Plugins can cost money and it can add up, though I haven't spent too much at all for the value I received.
Reason for choosing Jira
Trello is a watered-down version of JIRA and doesn't feature all of the technical details that JIRA has.
Reasons for switching to Jira
My prior employer used Asana but I found JIRA to be a better solution for an Agile workflow.
Feyisayo
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Team Project Collaboration is easy with JIRA by atlassian
My JIRA by atlassian experience has been good. It makes our project management great.
PROS1. As a member of a Scrum team, I use JIRA by atlassian everyday and it makes it easy to collaborate. 2. JIRA by atlassian makes team collaboration easy especially when we are working on a common project. 3. One more think I like about JIRA is that it makes tracking my team's work flow easy like ABC 4. JIRA by atlassian is affordable compared to competitors in the same industry.
CONSThe customer support is not very responsive. I wish they would improve their customer support services.
Reason for choosing Jira
JIRA by atlassian is cheaper and more reach with features.
Reasons for switching to Jira
StoriesonBoard is expensive compared to JIRA by atlassian.
Aaron
Verified reviewer
Wholesale, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2021
The best option available, and a great value
This software is so great, that you really don't need to train people on how to use it. Project managers will be familiar within a day, and users will understand it quickly because Atlassian put a lot of work into an intuitive user interface. This is the best option on the market if you want something that scales across your company without draining your energy. Not only will you run projects through here, but you can also setup all your standard business processes to run through here. Using the marketplace, there are some great extensions for Jira. We built our entire accounting team into Jira, and used it to know we were following through with our key daily, weekly, monthly processes. Using a scheduler plugin, we were able to create tasks, with subtasks, delegate them, follow up with progress, and print a custom summary report at month end outlining completion, completion date, user, and notes.
CONSYou will likely want confluence or google sheets to keep overall big picture notes.
Reason for choosing Jira
All the features you need already exist. It's mature, but fully cloud, and feels fully cloud.
PRAVEEN
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Jira : Collaboration of multiple people on same platform
Jira is an extremely useful product to work with a very large team and many project at the same time. Jira supports Agile and Kanban both the types of project management strategies.
PROSIt's a very powerful tool. It provides many advanced features to collaborate with people. We can easily tracks things on Jira through our mobile devises and other gadgets. It helps us to plan the projects with tasks and sub-tasks.
CONSIt is an expensive software compared to other open source software. I have worked with many software Jira is one of the most expensive product that we have used in our projects.
Reason for choosing Jira
Jira is developer friendly, easy to work with, easy to collaborate with multiple people on the same task, have features to same attachments and issue tracking with notifications is very helpful to complete tasks on time.
Reasons for switching to Jira
Salesforce was not suitable for our requirement and the type of business that we are doing. So, we have shifted to Jira and it's a very important decision for us to collaborate our exciting team.
Gayan
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
The only project management tool you need
JIRA has been an integral part of our software development and project management journey and has just about all the tools you need to successfully manage your project or product offerings.
PROSJIRA has just about every project management aspect covered in their offering and it's easy to set up and configure to suit your needs. Reporting, ticket tracking, requirement and comment tracking, workflow customization, task assignment and follow-up + more make the life of a project manager a breeze which would otherwise have to be done using a multitude of tools.
CONSThe permissions structure/permission matrix at the administrative level could be a bit more user-friendly as troubleshooting an incorrectly configured (permission) JIRA instance can be a hassle. Sometimes when new versions are introduced, some of the older features are dumbed down to make it easier for the user but for power users, this could cause confusion if they were wired to do some tasks using the old methods.
Reason for choosing Jira
More customizable while being user-friendly at the same time.
Reasons for switching to Jira
JIRA was more feature-rich, had all the project management tools needed under one offering and had integrations with a wide set of 3rd party platforms and programs
Ariel
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Personal review for Jira Software
I would prompt program item proprietors ought to utilize this extraordinary item for overseeing their ventures which can allow you more understanding into the advance of your venture. No question this stage is secure as well which bolsters different security offices - getting to git information with private get to keys, SSH certificates and username/password. You ought to too see to induce a trial or free account to play around with the apparatus and at that point on full fulfillment as it were it would be ideal if you go for a permit. I wagered once anybody employments this stage venture administration continuously choice will be Jira.
PROSI adore the format, checking history. Being able to channel the assignments. And we are ready to see each comment's points of interest just like the correct date. Moreover it is truly simple drag a report Being able to open the task in a modern tab is additionally so precious. Attaching cards to each other moreover makes things simpler.
CONSSome of the time due to the stack of errands we are taking care of it may allow us difficult time stacking a entirety page. When you attempt to look something within the look bar, it may evacuate some of the letters you're writing down may cause typo otherwise you have to be compose down the precise thing to find the right issue.
Reason for choosing Jira
Jira Software meets the high-end needs of software teams with the power and flexibility an agile team needs to deliver value to customers faster.
Viral
Consumer Goods, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great PM and Ticket management tool
Overall, the Jira software is great IT asset. It is flexible and works across multiple workstream. We use it for our Project Management (all aspects) and ticket management for it as well. It provides easy and web based application to deploy and use across the organization. It provides easy user interface and lot of flexibility to add fields and workflow to meet our own internal process.
PROSJira is very great for project and task management. It provides lot of flexibility around custom fields and reports. The easy to use reporting functionalities allow to have one simple view across multiple projects and initiatives
CONSWhile the interface is simple to use.. it feels very simple. Our users are not very adaptive to Jira as it doesn't have jazzy UX. It's not clean and modern looking like other alternatives out there.
Reason for choosing Jira
Jira provided better reporting and performance. It was also a bit cheaper. Plus, Jira being Atlassian product, it fit well into our ecosystem.
Reasons for switching to Jira
MS project was very heavy to use. Did not provide easy interface for running a whole portfolio. The gantt chart was good but wasn't user friendly to print out or manage and make decisions based on it for the whole portfolio. The cost of MS Project for all users was also very expensive.
Benjamin
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2022
Advanced Project Management tool
As a software solutions company, we have numerous projects on the go and use Jira to track them. We use Scrum, and Jira matches up with the Scrum process well. We do weekly sprints where we review the backlog and add tasks to our sprint, and this process is easy with Jira and allows many options.
PROSJira is a nice and powerful tool to track our projects. This includes all Epics, Stories, Tasks, Sub-tasks and bugs. It allows for many options as well, including labels, easy prioritization (drag and drop). Recently they have added features to help track milestones, so you don't need MS project anymore. There are a lot of different reports (good for clients) and numerous integrations available.
CONSAfter you get to so many users, the costs increase quite a bit. Confluence and some add-ons are also additional costs. We have also found the odd bug. For example, the wrong ticket is updated, or in the backlog view the mouse curser can no longer select rows (fixed by a refresh). Classic Projects vs. New Project is also a bit confusing. It's hard to get new features for some of our old projects, unless we recreate the Project from the start.
Reason for choosing Jira
We chose Jira as our team has experience using it already.
Janosch
Verified reviewer
Internet, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Flexible, powerful, simple to use and grows as you go
Jira surprised me as coming across simple yet being incredibly powerful and versatile. It is a full blown Ticket and workflow management tool and it might be too much for small or personal projects. However, not being required to change the ticket system when the company or the team scales or are faced with types of tasks you did not expect is simply fantastic. Keeping software simple, easy to use yet increase its versatility and power is a virtue and Jira is build upon this virtue with care and vision
PROSJira is clean and it is simple yet powerful. You can use it for your basic ticket workflows from the get go and expand as you grow or the tasks you wisch to cover branch out. It is easy to customize the ticket views to contain the information you want to use and avoid cluttering. The Workflow editor is one of the most powerful I came across in all my professional career. It might not seem so much of an importance but believe me, when your business grows unexpected necessities will arise and you will suddenly be required to track tasks you never though about. Jira will have you covered and allow you to add different task types which traverse task-type specific phases and have corresponding stati. Also you have all the world of notification and responsibility tracking ping-pong covered as you go. Two further things are woth mentioning: First the Atlassian World (the Wiki Confluence and build system Bamboo and many other products) integrate flawlessly and it actually really makes using them fun. Jira is one of the tools, that make you smile when you are required to use it no matter the task to track, its jus smooth, convenient and above and beyond provides a rich ecosystem for free and commercial plugins even for rather exotic use cases. Also, the license Model behind it scales fantastically. When we introduced it we were a small company with 8 people (we are now going strong towards the 200) and it was critical to keep cost for our tools reasonable. Jira got us covered.
CONSWhen we scaled, the License was not as flexible in higher user tiers as it was in the lower ones. Also once upon a time an update went wrong and we had to invest a bucketload of time and brain power to get everything back up to speed. We did run jira on premise and hat some custom plugins so there might be some of the tripwires: In case you use plugins they must be available in the version you wish to upgrade to and this might require some research prior to updates. Also, you can make a science out of the workflow and notification configuration. In case it is not documented well when you do it it might get you into trouble.
Jonathan
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Jira for IT Project Management and Integrated Project Teams
I still love Jira for the flexibility, I use Jira Software to manage integrated project teams and internal IT projects and helpdesk. It is great to have basically a one stop shop for managing tasks and tickets across a variety of projects and departments. The biggest thing truly is entering in your information and that comes down to managing your teams and setting expectations on ticket information quality.
PROSFlexibility in workflows and tracking separate projects and sub-projects in the same system. Ease of creating multiple tickets as well as placing them into different projects without having to be in the projects portal. Creating reports to review metrics is relatively easy, it was useful in an integrated project to review estimated times reported in previous sprints to project development times for other projects. The flexibility of how tickets look and editable fields as well as workflows to tailor to the team and/or project being worked on.
CONSThe bad part of Jira's flexibility is that settings are all over the place and you typically need to refer to Jira's knowledge base on how to configure custom settings whether it is for fields inside of tickets, workflow settings and automations, and many other settings. The standard Jira end user interface is not exactly user friendly and some things may not make sense depending on the team using it such as a ticket being in a closed state however the resolution state has separate "states" such as do, don't do which is more used by software development teams. Jira typically requires a lot of customization when setting up new projects either for project managers, agile software development teams, or integrated project teams. As an administrator this can be difficult to convey to my end users who want to track their projects in Jira. This is where you need to have great communication with your end users to be able to setup and tailor the Jira project to their needs and improve the overall Jira experience.
Sandeep
Computer Networking, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Perfect tool for large scale and small scale projects workflows
Great experience working with this tool and transforming the business workflows. Its valuable tool for any organization for managing all the business workflows.
PROSJira is the great tool when comes to administratering the custom workflows. We were able to define and automate most of the workflows tasks thus reducing lots repetitive manual efforts. As an administration, we have so much of knowledge base available from Attlassian. Out of the box, we get generic yet useful workflows and features which can onboard most of the software and agile projects instantly.
CONSAble to import and export workflows from one instance to another Jira instance is missing.
Reason for choosing Jira
Cost and ease of use
Reasons for switching to Jira
More user-friendly tool
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Easy project management for everyday use!
My overall experience with Jira has been really good. Having used it for the first time for a particular project, I found it relatively easy to learn. The flexible creation of dashboards and filters has helped me keep my project tasks and tickets in a coordinated and neat manner, which has ensured I do not miss out on anything important unnecessarily.
PROSJira is a great tool. I use it every day as a part of a support project. I use it to keep track of my tickets like incidents, alerts, and service requests. The tool is super easy to use and one can learn it easily. The ticket management is absolutely great. Jira allows the user to create various filters and dashboards to keep a track of his/her various tickets, tasks, and requests. Multiple dashboards can be created as per project needs and can be shared easily with the team members to improve collaboration and communication within the team. Jira allows has tools to create data analytics which can help the user understand the day-to-day work in depth easily. One does not have to manually work on the data, and can simply use the analysis tools provided by Jira. Keeping a track of others' tickets is also very simple, and all one needs to do is add oneself as a watcher in whichever he/she wishes to. Another great feature of this software is closing multiple incidents/alerts/tickets in bulk. Having used this functionality on a daily basis, I know how much time and energy is saved which can be better utilized. There is also a mobile application available which can be used when a laptop/desktop is not available to the user.
CONSThe only drawback I have experienced while using Jira is that it does not provide an option to have sound notifications. For example, while working with tickets, Jira does not notify the user of a new ticket with a sound. So when away from the device, the user might miss out on an important ticket unless it has collaborated with another tool like pagerduty. Even the mobile application does not have the option to enable sound notifications, and each time the user needs to open the application to see if any new tickets have been added to the queue.
Reasons for switching to Jira
The switch was made because when I was assigned to the new project, the client-side was working with Jira. Hence we were required to do the same.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2023
Great Project Management Tool
Overall, Jira provides a great experience in terms of project planning and execution. It provides tons of flexibility in terms of creating customized workflows and custom fields. An efficient tool to track issues, bugs, development efforts, etc. Also , it has decent reporting and analytics capabilities , which allows me to create customized reports and dashboards
PROSJira provides a ton of features in terms of project planning, the ability to create a hierarchy of epics, and feature > delivery > story, which is a great feature to track deliverables in a release. It provides sufficient options to write detailed stories, add functional workflows, excel data sets, etc. Helps in Issue and bug tracking during production support, UAT phase, and QA testing. A great collaboration platform, due to the ability to write comments, notifications, tag required personnel, and seamless integration with other tools such as Outlook and Confluence.Log efforts and Tempo (dashboard to track daily efforts) is an amazing tool for productivity enhancements.
CONSThere are a few limitations of JIRA as well - - The search engine of JIRA doesn't always fetch the correct results despite using the correct keywords, it's not as smart as an AI-powered engine or Google. Also, the Smart Query feature is not that useful, many times basic search work well.- Doesn't have the templates to write detailed documents such as FSD or a design document, not a very good knowledge management tool.