All Better Reports Reviews
1-25 of 92 Reviews
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Aaron
Verified reviewer
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
critical function for our daily business
excellent - the most critical app we use with our website
PROSthe ease of use and ability to display, aggregate and deploy data for our day to day use is incredible. it accesses all data captured from our website and is able to to provide preformatted reports or custom reports. it allows for scheduled reporting via email or syncing to google sheets - we have our main production workflow based off of a core report and cascading reports that is displayed real time.
CONSlearning curve for custom reports can be a little steep at first, but this is supplemented by amazing and responsive customer support
Rob
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
A rapid solution to our need for easily managed scale reporting across our Stripe Connect portfolio
We're gaining visibility of multi-merchant data, at scale, that would be impossible to share in Stripe (we even tried Stripe's own Sigma reporting tool). This is near real time (hourly in our case), we have so much freedom in how we use the data, and the experience has been made perfect by the high level of support from the folks at BetterReports.
PROSWe assessed multiple products but BetterReports were the only provider to really understand our use case, work with us to solve it, and provide a tool with an exceptionally flexible report building interface (some of the underlying or optional query power is fantastic) and offering a unique workflow to push data out into our Google Sheets environment where we run imports and lookups to power live summaries and graphs. Alongside this the best thing about the software is the support which is fast, experienced, and helpful.
CONSI can't say there is much I don't like because the solutions we have figured out more than outweigh the limitations - I expected the standard of the administration portal and the lack of variety on user types to be a disappointment but in the end understanding we use the tool to push data elsewhere to be used by folks (off the back of a ridiculous amount of large-scale data consolidation from Stripe)
Reason for choosing Better Reports
It took time to query our use case with all the vendors but in the end Plecto, Putler, and Baremetrics simply don't support Stripe Connect accounts (where you're dealing with multiple merchants' data, not just one). Additionally Baremetrics only thinks about subscriptions yield. Flatly was a viable contender as they offered to solve the use case, but since they are exclusively about data transportation, whereas BetterReports gives us a tool to build and view the reports first before pushing to GoogleSheets, it is a reliable single tool. Plus BetterReports support and engagement of their team was hugely reassuring.
Reasons for switching to Better Reports
Stripe's native reporting or their Sigma product provide only very basic solutions to reporting across a Stripe Connect merchant portfolio, and certainly without the necessary clarity and control for users who only need dashboards and reporting. BetterReports has helped us curate powerful standalone views which better still our teams can incorporate into other reports and analysis directly in G-Suite.
robert
Retail, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed August 2021
Review
Search feature to find fields for quick report builds.
CONSAppearance and filtering options are a little clunky.
Wayne
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Better Reports - my strategic competitive advantage
Since starting to use Better Reports I have used it as a critical part of my business information, strategy development and decision making process
PROSI like two things. The quick and amazing service from the team, and the data and information they make available in the reports
CONSI can't think of what I don't like. Everything works well and is useful
Heidi
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
I would highly recommend Better Reports
We switched POS systems and our new system did not have the reporting we needed. Better Reports was my first choice and i am so thankful we went with them.
PROSI love that they have so many reports as well as customizable reports. Any time i have needed help setting up a report they have been so helpful and so fast responding
CONSWe have no cons about Better Reports they have always met and exceeded our expectations
Reason for choosing Better Reports
Better Reports was my first choice
Reasons for switching to Better Reports
Lightspeed stopped supporting the version we were on and we found a better option with Shopify
Braylee
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Better Reports has made sales so much easier!
Being on the sales team we use these reports daily to look at numbers for different sales channels. We have also started using it to forecast inventory replenishment. Customer service is so quick, friendly, and helpful!
PROSBeing on the sales team we use these reports daily to look at numbers for different sales channels. We have also started using it to forecast inventory replenishment.
CONSI wish I was able to edit the reports myself with custom filters.
Reasons for switching to Better Reports
SalesRep wasn't able to pull the numbers we needed
Jack
Financial Services, 51-200 employees
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Invaluable addition to our financial processes
The software provided a solution to our problematic requirements that we had been unable to find within QuickBooks itself and various other accounting systems. The customer service is incredible. [SENSITIVE CONTENT] was very helpful and built various custom reports for our company using advanced SQL commands.
PROSSoftware is very easy to get up and running and provides the user with access to extensive advanced reporting features that should have been available with Quickbooks.
CONSThe user manual could be tailored to each individual tool. The user interface is fairly basic and lacks features such as a 'refresh', 'undo' button which would be useful when building and filtering reports.
Reason for choosing Better Reports
The setup time to meet our requirements was considerably quicker and required less configuration. It was much cheaper, and the ability to schedule reports via email was very useful.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Best, Versatile Custom Reporting App for Shopify
I highly recommend Better Reports
PROSWe use this to track UTMs for orders from paid social, to watch gross margin by day, see sales by product by day and more. It's a great, versatile tool.
CONSI think they would benefit from making it more clear just how amazing their support is. The team is fast, highly competent, and will help you get what you need. The app can do it, their team can show you how.
MALESA
Apparel & Fashion, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
EXCELLENT SERVICE!!
best experience! Easy to create and maneuver all the reports. I am always able to create reports and obtain what I am looking for.
PROSEverything! so easy to work with and an excellent help line.
CONSNothing! I like everything about it! Easy to create and maneuver all the reports. I am always able to create and obtain what I am looking for.
Christopher
Internet, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Better Reports is an fantastic add on to our reporting needs
It was fantastic working with their customized reports team. They were very thorough and pleasant to work with. Highly recommended.
PROSThe customizable reports are huge. The Better Reports' team built us several very challenging custom reports for our subscription business. They listened to our needs and checked in every step of the way until we were satisfied. I did not expect this level of customization for this product. I was extremely surprised and delighted.
CONSThe only con is that I didn't find discover them sooner.
Reason for choosing Better Reports
Calliper never seemed to synch with Stripe and after it did, it just gave the same reporting that Stripe provides.
Theresa
Retail, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Retail boutique
Great customer support with [sensitive content hidden]. She responded in a timely manner and lasted for feedback.
PROSThe app is robust. Didn’t have time to set up custom reports however [sensitive content hidden] created reports I needed in a timely manner, and replicated reports similar to my former retail program that was discontinued .
CONSI wish it had a pie chart capability for at a glance viewing.
Reasons for switching to Better Reports
Retail Software program was discontinued by intuit
Anthony
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Amazing Amazing Amazing!!
Amazing!! Go ahead and install you wont be disapointed.
PROSBest reporting app on shopify period! We dont even bother with the built in reports within Shopify. We couldn't operate without this app. What really sets this app apart from the rest is the responsiveness from the developers. Need a custom report you cant figure out? Email the developers and within the same day they will have it for you! I can't stress how important this is. Other apps the developers are non responsive and take days to respond if you are even lucky to get a response.
CONSNothing really. Pricing is a tad on the expensive side. But just like everything else in life you get what you pay for.
Meghan
Leisure, Travel & Tourism, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Vital to our business reporting
Very easy to use and to create custom reports. Allows me to share data across multiple users in different departments. Adds another level to Shopify reporting that allows me to deep dive into the figures. Without Better Reports I would not be able to accurately report on the business. Excellent and timely customer support.
CONSNone. So far all problems have been fixed quickly by the excellent customer service team
Reason for choosing Better Reports
We were strongly recommended Better Reports by a trusted third party.
Lauren
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
great response time for special reporting needs
The customer service is great. I needed to find customers who only purchased X-Smalls, so we can market a special discount on all X-Small items in our shop. And I was able to get a test report sent back to me within 3 hours of requesting it. I love their customer service!
CONSBecause of certain shopify restraints and updates that are made it does reflect the data that is pulled. And sometimes this is out of their control.
Doc
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
The best reporting app, with the absolute best customer service in ANY industry.
The ease and functionality of this application is so far ahead of any other app I have found. It makes our jobs and data analysis so much better. Aside from the incredible practical usage, the thing that separates this app from others is the customer service. If we need a custom field or report, the team has been able to deliver perfectly every time, and within hours of sending a request. Phenomenal!
CONSHonestly, I have no complaints at all. I can't recommend this app highly enough. I can show real world examples of how I use this multiple times a day.
Lauren
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Amazing Customer Support
Working with the Better Reports customer support team has been incredible. They usually respond within a couple of hours with a detailed response. [SENSITIVE CONTENT] has been an amazing support and has made pulling reporting a breeze!
CONSI don't have anything at the moment to submit.
Melanie
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Custom report writing EXCELLENT experience
We use Better Reports to manage everything from sales, to receivables, to taxes. BR has been on top with creating new reports within a day when needed. The program is also easy to use in making modifications to existing reports.
CONSMy use of BR has been somewhat trial and error. When I can't find the info I am looking for, though, Customer Service is always ready to help out.
Loren
Textiles, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2021
Better Reports a good solution with one caveat
Great experience. Couldn't live without it.
PROSWe use it with Shopify and it takes all the standard reports you thought would be included in Shopify and gives them to you. All the if then and inventory vs sales vs time data you need.
CONSMissing the "or" statement but the company is quick to create reporting options that you need. We needed a tag report with an or statement and they created it and dropped it in our custom reports folder, so it was good.
Reason for choosing Better Reports
Better price and sufficient capabilities
Reasons for switching to Better Reports
Very limited built in tools
Trevor
Retail, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
ESSENTIAL Shopify app
Might be the best shopify app that we use. BR support is fantastic and quickly create and customize reports for us no matter how small or big the ask is!
PROSFor more granular and useful shopify reporting this is an essential app. The BR support team is FANTASTIC
CONSthe dashboards and reports aren't always beautiful but that's not necessarily a bad thing. Shopify limits some of the data that BR can access but thats not a knock against them
Madeline
Wholesale, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Wonderful customer service and great customizable reporting features!
I love that you can save customer reports to reference daily or weekly.
CONSSometimes the filters are hard to navigate but support is very helpful.
Rebeca
Apparel & Fashion, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great platform. Excellent support team!
Ease of use and stellar support team! The BR team is always very friendly and VERY fast answering to all my requests. Keep up the great work!
CONSThere are some data points Shopify doesn't share with Better Reports yet, which would be good to have (e.g. shipping cost; we have shipping revenue available).
Mindy
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
The most important app I use for my Shopify Store
This app takes Shopify's super clunky data and elevates it to something really useful to me as a business owner. It has all the functionality I could possibly want. More importantly, the customer service is out of this world amazing. If you ask how to make a specific kind of report, they don't just tell you the steps - they actually go in and make the whole report for you.
CONSThe interface can take a little bit of playing around to learn, but this is balanced out by the fast and helpful customer service.
allie
Apparel & Fashion, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great Customer Service!
My experience so far has been great!
PROSThe customer service is terrific. Whenever I need help they answer quickly.
CONSI can't think of any cons at the moment.
Flynn
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Good Support, Easy to Use
Typical BI challenges/issues.
PROSInterface is easy to use and intuitive. Excellent customer support, agents are knowledgeable & responsive.
CONSBetter year over year reporting capability.
Queenie
Education Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great app - incredible customer service
Great app for Shopify
PROSEasy to create custom reports Customer service is so fast
CONSI can't think of any cons.