PayPal

RATING:

4.7

(24003)

About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal. For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account. PayPal charges a transaction fee, which is calculated base...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

PayPal Pricing

Pricing is based per transaction. 2.5% + Fixed fee ( $0.041)

Free trial: 

Not Available

Free version: 

Available

Payment screen
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PayPal Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for PayPal

1 - 5 of 24,859 Reviews

Cassidy

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

PayPal Review

User Profile

Jake

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2019

A User-Friendly Invoicing System and Accounting System

Great so far. I don't see us switching to any other invoicing platform anytime soon.

PROS

The thing that led us over to PayPal was how easily integrated it was with other platforms as well as how familiar everyone already is with it. The pricing is competitive per transaction and it easily allows for international invoicing and payment. It also made it really easy for our accountant to understand the layout of it.

CONS

The only thing I didn't like at first was that I typically associate PayPal with a cash app between non-professional relationships. After seeing their invoicing system, I was immediately impressed.

Reason for choosing PayPal

It came down to pricing and functionality. PayPal offered the same features without the monthly fees.

Reasons for switching to PayPal

We made the switch because more people were familiar with PayPal and it made sense to do so. Plus, we weren't sure how simple it was to invoice and collect payment from international clients. With PayPal, we knew how easy it would be.

User Profile

Roldan

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2022

PayPal Never Change All These Years - Still Way Too Complicated To Use!

50-50. I mean, PayPal is very promising. If not only for there bad UX or bad user experience design. They really need to brush this thing up.

PROS

- Well, PayPal is an institution when it comes to online Payment System. So, I like it that they are there giving me options when all other options fail.- I was able to use PayPal personally and in business without much issue about security and othe disputes.- I was able to use it with my Website Projects, when clients needs a quick payment integration without much fuss on the buying side of things

CONS

- PayPal is still way too complicated to integrate with WordPress. There are times that you just need to enter email and password, and it gets integrated. Sometimes, it takes you a day or two to be able to do it.- Still not user friendly. Deskop and Mobile version needs UX Design revamp. The conversion between currencies in your account still confusing. Sometimes you fund appears as US Dollar, sometimes it appears as your native currency. - sandboxing dashboard and account pretty much looks like your active/live account. The only way you notice you are in a sandbox is when you see the domain says "sandbox.paypal.com". In contrast with Stripe, where it sends you a contrasting feedback that says "Testing Account" - you won't be able to miss it out.- Currency Conversion is NOT at par with the current market exchange rate! Sometimes, the exchange is two dollar short.

Reason for choosing PayPal

Because it was choosen by the client - not mine.

Reasons for switching to PayPal

Eitherway, it all depends on the client's liking. I recommend Paypal as it is the most commonly used gateway. But Stripe is a bit more easier to use and integrate.

Milton

Events Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2023

Loved Paypal until…

PROS

I loved that paypal is so user friendly. Been using it for personal use for years so figured it would be great for business use.

CONS

I loved everything about paypal until I started using it to process payments. Although we never had an issue with payments being processed, the issue arose when they started holding funds that were received for weeks at a time. No bueno.

Jing

Government Administration, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed September 2023

Paypal supports fake merchants to scam customers

I was trying to buy a translator from a website, and before payment I decided to make a change in my shopping cart. However, the website had charged me via Paypal without my confirmation. I logged into Paypal, it says I set up an auto payment option with this merchant, which was impossible as I didn't even know the existence of this website before that single purchase attempt. I filed dispute with Paypal, which responded that nothing wrong with the transaction and refused to help me to get my money back. I will no use paypal any more!

PROS

As it's linked to my credit card, I could easily make a payment via Paypal when doing online shopping.

CONS

Extremely insecure. Apparently, anyone can just take money out of your Paypal account without your consent.