Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.

Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.

Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.

Inbox
Inbox
Inbox
Outlook integration
Outlook integration
Slack integration
Slack integration
Multiple devices
Multiple devices
Mobile view
Mobile view

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



28 Reviews of Avochato

Overall rating

5.0 / 5 stars

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Cheylene from velofix Group of Companies

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great product with even better customer service

We use it for proactive marketing to keep customers in our funnel, use it for appointment bookings as well as the website widget.

Pros

Easy to use, intuitive and adds another great touch point with customers

Cons

I wish the website widget was a chat not just SMS. However, it has still helped increase our conversion significantly.

Review Source: Capterra

Len from Defy Fitness / ARX

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Looking forward to a long relationship and excited about new features rolling out!

Pros

The Avochato customer service is second only to my company’s customer service! Thanks to Avochato! I’m a black belt now! No longer wondering about the quality of engagement from my employees. Real time interaction! Keeping my finger on the pulse of both of my businesses. Amazing!

Cons

None that are not being promptly addressed by the amazing Avochato team!