Avochato Software


 

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.

Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.

Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.

 

Avochato - Inbox
 
  • Avochato - Inbox
    Inbox
  • Avochato - Outlook integration
    Outlook integration
  • Avochato - Slack integration
    Slack integration
  • Avochato - Multiple devices
    Multiple devices
  • Avochato - Mobile view
    Mobile view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

23 Reviews of Avochato

Showing 1-20 of 23

 

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Katie from Assist Healthcare Staffing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Love this team and product!

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We are able to reach all our employees numerous times a day with texts that go out instantly. I can group our employees by specialties and send a text directly to them.

Pros

This is so easy to use and the team is so helpful. Any suggestions I have given to make the product more user friendly, they are on it. It's so nice to work with a great team.

Cons

I wish there was a way to clear out the texts in fewer clicks. Maybe a select all to delete the messages.

Review Source: Capterra
 

Ashley from Jane.com
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Our experience with Avochato has been amazing. By far the best Customer Support I have ever had!

Ease-of-use

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Pros

The software is extremely user friendly. I love how it is a text messaging format compared to other companies where it looks like more of an email thread. I also love the emojis available for conversations. It helps to personalize the experience with our customers rather than the conversation feeling more robotic.

Cons

I honestly can't say much about what I like the least. Anything I have needed for better metrics/analytics Avochato has made sure to provide that information for me. They are an amazing company to work with and I am highly satisfied with this partnership this far.

Review Source: Capterra
 

Adam from American Self Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great experience from sales to implementation and beyond

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Improved our sales process and customer service processes

Pros

Responsiveness, willing to work to meet needs of their customers. Company goes out of their way to make both sales and implementation easy

Cons

I really don't have anything bad to say here. Cost originally was a concern, but at the end of the day the value for me far outweighs the cost

Review Source: Capterra
 

Blake from Twiddy & Company Realtors
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Super easy SMS platform that will drastically helped our customer experience

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Our market has proven that people are more likely to communicate over SMS now. Avochato gives us that capability that proved to be quick to deploy and use. We have increased our outreach capability with little effort and our customers love it.

Pros

Pros: Everything! The platform is very easy and intuitive to use, and new users are able to be onboarded in seconds with little training needed. Broadcasts are very easy to set up and save for use later. My biggest praise for Avochato is their support team and management team. They actually listen to feedback, help very quickly, and build features in their roadmap very quickly. I cannot say enough about Avochato. The simplicity of Avochato has drastically increased our customer experience, communication and agility across our entire company. "We're not just drinking the Kool-Aid, we're eating the Guac!"

Cons

I'd like to see improvements to reporting and analytics. Instead of just showing how many segments have been send/received, more insightful performance statistics would help a lot for measurement purposes.

Review Source: Capterra
 

Rocky from CED San Jose
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Avochato has been a great feature that we now can reliably offer customers to send their order to us

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Pros

Ease of use and implementation. Avochato is very user friendly and pretty straight forward to use. We have orders sent in via text from one of our bigger volume clients and is a very efficient method of taking orders in. Support is very helpful and responsive.

Review Source: Capterra
 

Bryon from The DLH Group

March 2018

March 2018

Intuitive and easy to use. Excellent platform for staying connecting with your customers.

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Pros

Overall ease of use. Seamless transfer of existing contacts. Ability to develop custom tags to filter contacts, allowing for targeted campaigns.

Cons

Integration with other applications. Limited industries specific templates for use cases.

Review Source: Capterra
 

Noah from Salesforce

March 2018

March 2018

Love it!!

Ease-of-use

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Pros

Love how it makes it so much easier to connect to clients via text vs email, really makes a personal connection and adds that personal touch. Highly recommend!

Review Source: Capterra
 

Tracy from F2Onsite

March 2018

March 2018

OUTSTANDING customer service and the software has helped us tremendously.

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Pros

The fact that we can "text" our technicians through this program versus from our phones have saved us so much time.

Cons

Once you text a technician, another corporate employee can "take over" the transmission which takes away from yours. This is something their team is working on and they have work arounds.

Review Source: Capterra
 


March 2018

March 2018

We feel more like a partner than just another customer.

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Excellent, fast, immediate communication and responses from our field employees

Pros

The support. The people who handle support. and the people who understand the support you need. The technology works very well, and when we have issues or questions, the Support is amazing. The software has helped us communicate with a few hundred of our employees more easily than email or anything else we have tried. Our employees would rather text than communicate any other way. The software is solid now, and getting even better with each release

Review Source: Capterra
 

Joe from Tonkean

March 2018

March 2018

Fun and easy to use texting solution

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A better connection to our customers and to future potential customers.

Pros

It's truly easy to use. The team has used Avachato to gain a new level of access to our current customer base and has also helped us reach new customers!

Review Source: Capterra
 

Mariah from BHHS

January 2018

January 2018

Great product that helps our customers!

Ease-of-use

Functionality

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Pros

Being able to text our clients is big. We gain more responses from texts than our calls. Being able to set responses when you are unavailable is key. It lets the client know you are not ignoring them, just busy or away. The easy routing is great also as we have different departments to reach.

Cons

We have clients that like to send pictures and sometime the picture looks funny or doesn't go through.

Review Source: Capterra

  Response: Avochato, Avochato

Date: January 2018

January 2018

 

Thank you for your feedback, Mariah! We're glad Berkshire Hathaway HomeServices is getting great value from Avochato. We hadn't seen a support request regarding image sending, but we'd love to help resolve this. Please get in touch with us at support@avochato.com and we'll investigate it for you. Looking forward to continuing to work together!

 

Mike from FLIP
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Super easy to use & very efficient way to communicate with customers/ staff !

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saves time

Pros

It has a nice portal, fun to use, has emoticons, gives us a new way to reach our clients and staff, will save lots of time waiting for email responses

Cons

gifs are not supported yet, does not have database/ form built in (though you can integrate with a lot)

Review Source: Capterra
 

Calvin from Smalls

November 2017

November 2017

Great team with cool product that still has some kinks to work out

Ease-of-use

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Pros

I love how easy it is to reach large audiences and communicate with them via text - a far more personal medium than email. The team has also been incredibly helpful and great to work with!

Cons

We mostly use Avochato for broadcasts (text message blasts) alerting our customers of upcoming and shipped orders. We use CSVs to upload customer lists, and for reasons unclear to me there are always some contacts that get their names uploaded incorrectly, forcing us to manually go over the whole list every time despite uploading a name

Review Source: Capterra
 


November 2017

November 2017

Great product and solid customer service.

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Functionality

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Pros

This is a solid product that is as advertised. Interface is easy to navigate and results are clearly effective. The learning curve was fast and customer service when I had a couple of questions was spot on. Highly suggest.

Review Source: Capterra
 

Allie from Max Effect Marketing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

So smooth!

Ease-of-use

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Personal contact with potential clients, easy-to-use, accessible data.

Pros

Customer Service was beyond excellent- I came into this software not knowing much and they talked me through each step! Our clients love the results they're seeing.

Review Source: Capterra
 

Jim from Capitol Chevrolet

August 2017

August 2017

Great product and amazing customer service.

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Functionality

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Pros

Acochato is a great tool for my inside sales team of six. With this program my team is able to always be in contact with our prospects and no one drops the ball.

If my team has any questions at all the support team is amazing. We work with the support team and he is able to answer any questions we have right then and there.

Review Source: Capterra
 

Michael from Mesa Real Estate
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Great Customer Support. Interactive & Intuitive.

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Save money, time, and expand my options for marketing.

Pros

It will allow me to scale my business in real estate sales. I can get creative and improve my marketing and service for leads and clients. I just added my first assistant and I'm beginning to add more members to my team so that I can expand my business. The features in this software will allow me to delegate a portion of my workflow to others. I like that they're expanding features and willing to accept feedback/suggestions to improve the product over time.

Review Source: Capterra

  Response: Avochato, Avochato

Date: August 2017

August 2017

 

Thanks Michael! It's been great working with you. We're seeing more and more real estate agents sign up for Avochato. As you mentioned, it helps them save time and effort by delegating some communications to others while keeping the primary agent fully in the driver's seat. Looking forward to continuing to work together and build out great tools together for our real estate customers!

 

Pavan from Gray Bike LLC

July 2017

July 2017

Avochato has made it dead simple to keep track of customer support requests via SMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

It's really beautifully designed and is very easy to use. I've proposed it for a number of clients that have a lot of customer requests to manage, and they've loved it. The slack integration has made it super simple to respond to customer messages without having to leave the tools they use every day, and customers get the experience of real-time, responsive support.

Cons

Honestly, that it wasn't out sooner. I had wanted an Android version for a while but they have already developed it and it works great.

Review Source: Capterra

  Response: Avochato, Avochato

Date: August 2017

August 2017

 

"Dead simple" -- that's how we roll here! Glad you've been getting the most out of Avochato, and we're sorry we didn't build it sooner for you!

 

Aparna from Kahuna
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Intuitive and easy to use product to manage customer communications

Ease-of-use

Functionality

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Value for Money

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Pros

Quick setup with no development time - bonus points because it worked seamlessly when we transitioned our core Phone systems from one provider to another.

Free trial that helps you assess the product with no risk.

The customer support is super quick and responsive to help with any questions.

Cons

We would've liked integration with Support software like Zendesk /Freshdesk. While the product met our team's needs, it might need advanced user access management.

Review Source: Capterra

  Response: Avochato, Avochato

Date: August 2017

August 2017

 

Thanks Aparna! Glad you've enjoyed the product and our support. We use our own product to support our customers, which is part of why we're so quick! (Never trust a company that doesn't use its own products in-house!) We are working on more advanced user access / permissions management for some of our customers that want limited team access to certain messages. We are also looking at new integrations and can definitely take Zendesk/Freshdesk into consideration. Thanks again for your feedback and your business.

 

Teresa from Family Matters In-Home Care
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Positive. Excellent customer service and response time.

Ease-of-use

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Value
Support

We were able to have a desktop version, which is what we lacked in the last service we used.

Pros

When we first signed up with Avochato, it was missing some features we really needed. The Avochato team was more than willing to develop the features we needed and work with us to make it exactly what my team needed. They are extremely helpful and open to improvements. I feel confident that we will be able to use this service as our company grows.

Cons

Avochato was missing some features that we really needed, but the Avochato team was able to develop and/or change the features to suit us. Some bugs have come from that, but that's to be expected.

Review Source: Capterra

  Response: Avochato, Avochato

Date: August 2017

August 2017

 

Teresa, it has truly been a pleasure working with you and your team. We are delighted that you are getting great results from Avochato. You touched on a few things that set us apart: our customer-first mentality, our speedy response time, and our willingness to develop features our customers want and need. We did have a couple bugs pop up with newly developed features -- thanks to you and team for helping us troubleshoot and squash those. Looking forward to continuing to build together.