Avochato software


26 reviews(5.0/5)
26 reviews(5.0/5)

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.

Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.

Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

26 Reviews of Avochato

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  • Alex from Students to Your Door / Sports

    Number of employees: 2-10 employees

    August 2018

    Platform Just Works, and Top Notch Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My business contacts prospects for martial arts schools and we interact with them to schedule a time to visit the school. I searched and looked at several platforms before choosing Avochato. Simply put, Avochato was the only platform that would do exactly what I wanted, which was to give one agent the ability to work multiple text phone lines from one platform. I have had several questions, and customer support has always responded in a timely manner. In fact, on a couple of occasions he was proactive about reaching out to me with billing questions etc. I feel valuable as a client. Thanks for helping me help my people!

    Pros

    The Avochato platform gives me exactly what I need: an ability for one person to manage multiple text message accounts like they were chat boxes. I love that it allows multiple users to view and manage the same account. Also, both customer and tech support have been excellent, very helpful and responsive.

    Cons

    I don't know how new the platform is, but there are a few bugs. However, if you report them in, they can be addressed in a timely manner.

    The desktop platform is far superior to the iOS app but the app works great on the go.

    I would love if each user on an account could have a separate set of templates (for example, if Alex is logged in, it would say "this is Alex" and if Kelly is logged in it would say "this is Kelly."

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Adam from Excel Association Management

    June 2018

    Super easy to set up and when any issues arise, support is prompt.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very clean interface, everything makes sense organizationally speaking, and most importantly, it integrates right into our CRM software.

    Cons

    Nothing really. Once in a blue moon there is a deliverability glitch but in the (I think) almost year we've been using it I can only recall 2 times, and I'm the only user.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Magali from MaxCap Properties

    June 2018

    Awesome service and off the charts response!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and more importantly they delivered incredible results!!!! Fabulous technology and great team to work with!

    Cons

    No cons very very powerful. Nothing to change exceeded expectations and really easy to use. Very happy

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Katie from Assist Healthcare Staffing

    Number of employees: 501-1,000 employees

    June 2018

    Love this team and product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are able to reach all our employees numerous times a day with texts that go out instantly. I can group our employees by specialties and send a text directly to them.

    Pros

    This is so easy to use and the team is so helpful. Any suggestions I have given to make the product more user friendly, they are on it. It's so nice to work with a great team.

    Cons

    I wish there was a way to clear out the texts in fewer clicks. Maybe a select all to delete the messages.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ashley from Jane.com

    Number of employees: 51-200 employees

    May 2018

    Our experience with Avochato has been amazing. By far the best Customer Support I have ever had!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is extremely user friendly. I love how it is a text messaging format compared to other companies where it looks like more of an email thread. I also love the emojis available for conversations. It helps to personalize the experience with our customers rather than the conversation feeling more robotic.

    Cons

    I honestly can't say much about what I like the least. Anything I have needed for better metrics/analytics Avochato has made sure to provide that information for me. They are an amazing company to work with and I am highly satisfied with this partnership this far.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Adam from American Self Storage

    Number of employees: 11-50 employees

    May 2018

    Great experience from sales to implementation and beyond

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improved our sales process and customer service processes

    Pros

    Responsiveness, willing to work to meet needs of their customers. Company goes out of their way to make both sales and implementation easy

    Cons

    I really don't have anything bad to say here. Cost originally was a concern, but at the end of the day the value for me far outweighs the cost

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Blake from Twiddy & Company Realtors

    Number of employees: 51-200 employees

    March 2018

    Super easy SMS platform that will drastically helped our customer experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our market has proven that people are more likely to communicate over SMS now. Avochato gives us that capability that proved to be quick to deploy and use. We have increased our outreach capability with little effort and our customers love it.

    Pros

    Pros: Everything! The platform is very easy and intuitive to use, and new users are able to be onboarded in seconds with little training needed. Broadcasts are very easy to set up and save for use later. My biggest praise for Avochato is their support team and management team. They actually listen to feedback, help very quickly, and build features in their roadmap very quickly. I cannot say enough about Avochato. The simplicity of Avochato has drastically increased our customer experience, communication and agility across our entire company. "We're not just drinking the Kool-Aid, we're eating the Guac!"

    Cons

    I'd like to see improvements to reporting and analytics. Instead of just showing how many segments have been send/received, more insightful performance statistics would help a lot for measurement purposes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rocky from CED San Jose

    Number of employees: 11-50 employees

    March 2018

    Avochato has been a great feature that we now can reliably offer customers to send their order to us

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and implementation. Avochato is very user friendly and pretty straight forward to use. We have orders sent in via text from one of our bigger volume clients and is a very efficient method of taking orders in. Support is very helpful and responsive.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bryon from The DLH Group

    March 2018

    Intuitive and easy to use. Excellent platform for staying connecting with your customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Overall ease of use. Seamless transfer of existing contacts. Ability to develop custom tags to filter contacts, allowing for targeted campaigns.

    Cons

    Integration with other applications. Limited industries specific templates for use cases.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Noah from Salesforce

    March 2018

    Love it!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Love how it makes it so much easier to connect to clients via text vs email, really makes a personal connection and adds that personal touch. Highly recommend!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tracy from F2Onsite

    March 2018

    OUTSTANDING customer service and the software has helped us tremendously.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fact that we can "text" our technicians through this program versus from our phones have saved us so much time.

    Cons

    Once you text a technician, another corporate employee can "take over" the transmission which takes away from yours. This is something their team is working on and they have work arounds.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    March 2018

    We feel more like a partner than just another customer.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent, fast, immediate communication and responses from our field employees

    Pros

    The support. The people who handle support. and the people who understand the support you need. The technology works very well, and when we have issues or questions, the Support is amazing. The software has helped us communicate with a few hundred of our employees more easily than email or anything else we have tried. Our employees would rather text than communicate any other way. The software is solid now, and getting even better with each release

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joe from Tonkean

    March 2018

    Fun and easy to use texting solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A better connection to our customers and to future potential customers.

    Pros

    It's truly easy to use. The team has used Avachato to gain a new level of access to our current customer base and has also helped us reach new customers!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mariah from BHHS

    January 2018

    Great product that helps our customers!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Being able to text our clients is big. We gain more responses from texts than our calls. Being able to set responses when you are unavailable is key. It lets the client know you are not ignoring them, just busy or away. The easy routing is great also as we have different departments to reach.

    Cons

    We have clients that like to send pictures and sometime the picture looks funny or doesn't go through.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Avochato, Avochato

    January 2018

    Thank you for your feedback, Mariah! We're glad Berkshire Hathaway HomeServices is getting great value from Avochato. We hadn't seen a support request regarding image sending, but we'd love to help resolve this. Please get in touch with us at support@avochato.com and we'll investigate it for you. Looking forward to continuing to work together!

  • Mike from FLIP

    Number of employees: 11-50 employees

    December 2017

    Super easy to use & very efficient way to communicate with customers/ staff !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    saves time

    Pros

    It has a nice portal, fun to use, has emoticons, gives us a new way to reach our clients and staff, will save lots of time waiting for email responses

    Cons

    gifs are not supported yet, does not have database/ form built in (though you can integrate with a lot)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Calvin from Smalls

    November 2017

    Great team with cool product that still has some kinks to work out

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how easy it is to reach large audiences and communicate with them via text - a far more personal medium than email. The team has also been incredibly helpful and great to work with!

    Cons

    We mostly use Avochato for broadcasts (text message blasts) alerting our customers of upcoming and shipped orders. We use CSVs to upload customer lists, and for reasons unclear to me there are always some contacts that get their names uploaded incorrectly, forcing us to manually go over the whole list every time despite uploading a name

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    November 2017

    Great product and solid customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a solid product that is as advertised. Interface is easy to navigate and results are clearly effective. The learning curve was fast and customer service when I had a couple of questions was spot on. Highly suggest.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Allie from Max Effect Marketing

    Number of employees: 51-200 employees

    September 2017

    So smooth!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Personal contact with potential clients, easy-to-use, accessible data.

    Pros

    Customer Service was beyond excellent- I came into this software not knowing much and they talked me through each step! Our clients love the results they're seeing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jim from Capitol Chevrolet

    August 2017

    Great product and amazing customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Acochato is a great tool for my inside sales team of six. With this program my team is able to always be in contact with our prospects and no one drops the ball.

    If my team has any questions at all the support team is amazing. We work with the support team and he is able to answer any questions we have right then and there.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael from Mesa Real Estate

    Number of employees: 1 employee

    August 2017

    Great Customer Support. Interactive & Intuitive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Save money, time, and expand my options for marketing.

    Pros

    It will allow me to scale my business in real estate sales. I can get creative and improve my marketing and service for leads and clients. I just added my first assistant and I'm beginning to add more members to my team so that I can expand my business. The features in this software will allow me to delegate a portion of my workflow to others. I like that they're expanding features and willing to accept feedback/suggestions to improve the product over time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Avochato, Avochato

    August 2017

    Thanks Michael! It's been great working with you. We're seeing more and more real estate agents sign up for Avochato. As you mentioned, it helps them save time and effort by delegating some communications to others while keeping the primary agent fully in the driver's seat. Looking forward to continuing to work together and build out great tools together for our real estate customers!

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