Avochato Software


 

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.

Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.

Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.

 

Avochato - Inbox
 
  • Avochato - Inbox
    Inbox
  • Avochato - Outlook integration
    Outlook integration
  • Avochato - Slack integration
    Slack integration
  • Avochato - Multiple devices
    Multiple devices
  • Avochato - Mobile view
    Mobile view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

9 Reviews of Avochato

Showing 1-9 of 9

 

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Allie from Max Effect Marketing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

So smooth!

Ease-of-use

Functionality

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Value for Money

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Personal contact with potential clients, easy-to-use, accessible data.

Pros

Customer Service was beyond excellent- I came into this software not knowing much and they talked me through each step! Our clients love the results they're seeing.

Source: Capterra
 

Jim from Capitol Chevrolet

August 2017

August 2017

Great product and amazing customer service.

Ease-of-use

Functionality

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Pros

Acochato is a great tool for my inside sales team of six. With this program my team is able to always be in contact with our prospects and no one drops the ball.

If my team has any questions at all the support team is amazing. We work with the support team and he is able to answer any questions we have right then and there.

Source: Capterra
 

Michael from Mesa Real Estate
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Great Customer Support. Interactive & Intuitive.

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Save money, time, and expand my options for marketing.

Pros

It will allow me to scale my business in real estate sales. I can get creative and improve my marketing and service for leads and clients. I just added my first assistant and I'm beginning to add more members to my team so that I can expand my business. The features in this software will allow me to delegate a portion of my workflow to others. I like that they're expanding features and willing to accept feedback/suggestions to improve the product over time.

Source: Capterra
 

Pavan from Gray Bike LLC

July 2017

July 2017

Avochato has made it dead simple to keep track of customer support requests via SMS

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

It's really beautifully designed and is very easy to use. I've proposed it for a number of clients that have a lot of customer requests to manage, and they've loved it. The slack integration has made it super simple to respond to customer messages without having to leave the tools they use every day, and customers get the experience of real-time, responsive support.

Cons

Honestly, that it wasn't out sooner. I had wanted an Android version for a while but they have already developed it and it works great.

Source: Capterra
 

Aparna from Kahuna
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Intuitive and easy to use product to manage customer communications

Ease-of-use

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Pros

Quick setup with no development time - bonus points because it worked seamlessly when we transitioned our core Phone systems from one provider to another.

Free trial that helps you assess the product with no risk.

The customer support is super quick and responsive to help with any questions.

Cons

We would've liked integration with Support software like Zendesk /Freshdesk. While the product met our team's needs, it might need advanced user access management.

Source: Capterra
 

Teresa from Family Matters In-Home Care
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Positive. Excellent customer service and response time.

Ease-of-use

Functionality

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We were able to have a desktop version, which is what we lacked in the last service we used.

Pros

When we first signed up with Avochato, it was missing some features we really needed. The Avochato team was more than willing to develop the features we needed and work with us to make it exactly what my team needed. They are extremely helpful and open to improvements. I feel confident that we will be able to use this service as our company grows.

Cons

Avochato was missing some features that we really needed, but the Avochato team was able to develop and/or change the features to suit us. Some bugs have come from that, but that's to be expected.

Source: Capterra
 

Michael from Fusco & Orsini Insurance Services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Excellent experience.

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Functionality

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Pros

I really like the integration to Slack, and the ability to send pictures via SMS messaging from the dashboard.

Source: Capterra
 

Jonathan from Non-Profit Organisation

June 2017

June 2017

Gets the job done.

Ease-of-use

Functionality

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Value for Money

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Pros

I love that for the most part the processing system is pretty functional, in terms of its user friendliness. The software is not so fancy that it's not graspable but is just right for reaching our customers.

Cons

One of the cons I found with this software is its lack of intergrations , for instance the ability to attach files and such. Additionally a how to feature would be a great addition.

Source: Capterra
 

Shane from Jobr (Monster.com)
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Avochato is the easiest SMS product to use and setup. It's fast and my customers love it, too.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
Usability
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Quality
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Support

The categories are very specific to what I'm looking for. The reviews are helpful and it's a great way to explore new products.

Pros

The free trial was critical in helping me make my decision to use Avochato. I was able to test the full product's features at my own pace, and once I tested it with customers I was impressed. My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app. The integration with Slack is amazing, as I can now text folks back from the "Threads" feature in Slack too. My entire team is on Avochato (support and marketing), and we are responding to both support requests via SMS as well as new leads coming in from our AdWords account. Avochato integrates with AdWords to have new leads text directly into Avochato. They even have a bot that can be configured to answer common questions and collect information. This saves our team so much time and headaches. The design of the product is great...and who doesn't love avocados!

Cons

I wish Avochato could automate almost all of our customer interactions. It would be amazing if it resolved all of our support requests without the assistance of our agents. The current bot works well but if it could be customizable we could use it for more of our use cases. We'd also love to see it transcribe voicemails and calls into text format.

Source: Capterra