--- title: "Bazaarvoice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bazaarvoice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bazaarvoice is a good fit for you!" source_url: "https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Influencer Marketing Software](https://www.softwareadvice.com/influencer-marketing/) / [Bazaarvoice](https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/) / Bazaarvoice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/) Reviews [Alternatives](https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/alternatives/) # Bazaarvoice User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 32 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.0/5 - Value for money: 3.4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 17 reviews (53%) - 4 stars: 11 reviews (34%) - 3 stars: 2 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (6%) ### Most mentioned pros - Its great for community management and to gauge customer feedback. ### Most mentioned cons - The Insights suite is not easy to navigate and the reports that live there are super glitchy. - Was disappointed by BV's customer service in that instance. ## Bazaarvoice customer reviews Showing reviews 1-25 of 32 (page 1). ### Easy to use - Overall rating: 5/5 - Reviewer: Sergey P. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use -- it gives a very easy to read interface #### Cons Expensive and system loads slowly once month --- ### BV Feedback - Overall rating: 4/5 - Reviewer: Kerri O. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use of the platform. The ability to look at our brands in individual tabs. #### Cons Nothing comes to mind. I have not had issues. --- ### Expensive but adequate online review platform. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros It did an efficient job of gathering our product reviews. #### Cons Expensive; not many remarketing tools available when we used it. --- ### Integrated with the vendors where our products are sold so that part of the choice was easy - Overall rating: 4/5 - Reviewer: Peter T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From choosing (see title) to implementation it was a bit rocky to be honest. The code and the process are easy to understand which is why it is disappointing that the back end tools are so clumsy and the service from the team is somewhat spotty. It could easily be a home run on both fronts but it ends up making the initial rollout more of a fumble. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Embedding and syndicating reviews is powerful #### Cons Back end setup and maintenance is unnecessarily clumsy (as is the support from their team) #### Reasons for choosing Bazaarvoice The vendors who sell our products use it so we would need to use it in order to syndicate our reviews to them most easily and on their terms. --- ### QnA - Overall rating: 5/5 - Reviewer: Lisa W. - Verified reviewer: Yes - Industry: Construction - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Easy to use for questions and answers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I like the added content it adds to the product #### Cons The help desk. Its very hard to get questions answered. --- ### Easy to use, but UI may be too simple - Overall rating: 4/5 - Reviewer: Richard R. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result. #### Cons The system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use. --- ### There´s room for improvement - Overall rating: 4/5 - Reviewer: Merle G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You can anaylse your reviews Year over year #### Cons It´s not user friednly in case of easy use/intuition. There is extended learning and deep diving into the tools needed to fully understand how things are working. A more intuitive way of working would be nice --- ### Great interface between us and our customers - Overall rating: 4/5 - Reviewer: Marcy B. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great program overall #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place! #### Cons Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great! --- ### Not a lot of customization or control - Overall rating: 5/5 - Reviewer: Sarah C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Easy to implement and use the software. #### Cons Not a lot of control of who can write reviews. Not a lot of opportunities for win back and change the customer experience. --- ### Best Reviews platform that I have used - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is really advanced to other brands I have used. You can map reviews to like products very easily. We hooked up bazaarvoice on our website and customers can ask questions and we publish them quickly. Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic. #### Cons the basic set up is great but Bazzarvoice offers so many other services that we are not utilizing but it can add up quickly if you decide to add these services. --- ### Bazaarvoice Product Review Syndication - Overall rating: 5/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Bazaarvoice allows us to syndicate our product reviews with other retailers. #### Cons There aren't a ton of alternate vendors to syndicate product reviews with. --- ### Works most of the time, but there is room for improvement - Overall rating: 4/5 - Reviewer: Tony Y. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Access to connections is vital for us. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros System is somewhat responsive, only the reports take more time than desired. We like the Sample campaign system. #### Cons Some times support tickets are close without resolution, this is a bad practice.Perrigo VOC Enhancements never get implemented. #### Reasons for choosing Bazaarvoice Bazaarvoice has a monopoly on processing and syndicating product reviews. --- ### An essential part of your PDP! - Overall rating: 4/5 - Reviewer: Lindsay B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ratings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable. #### Cons Dashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running. --- ### Necessary but costly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been able to get feedback on our products, generate reviews, and directly address consumer questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Functionality: 5/5 #### Pros We are able to see reviews from multiple retailers, in one place, and we can directly reply to the reviews or questions. #### Cons Quite expensive and there seems to be a bit of a monopoly, as Walmart and Best Buy pretty much require brands to use it. --- ### Good customer success and support is the key to review management programme - Overall rating: 5/5 - Reviewer: Darwin S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support and customer success are the top notch. They also continuously improve their systems for better user experience. #### Cons The price :( Other than that, I'm pretty happy with the service. --- ### Great for Review Syndication - Reporting / Analytics Needs Help - Overall rating: 4/5 - Reviewer: Jillian F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Review pooling/syndication, Influenster Review generation, & strong account management ([sensitive content hidden] is a fantastic partner!). #### Cons The Insights suite is not easy to navigate and the reports that live there are super glitchy. Have had to open countless support cases to get the filters to function accurately. BV Support does not resolve issues very quickly. Within the Reporting section of the site, disappointed that we could not add a Brand / Category field to all of my reports. This seems very basic, but Support said they would share my suggestion but could not implement the update unless other clients made the same suggestion. Was disappointed by BV's customer service in that instance. --- ### Bazaarvoice - Overall rating: 5/5 - Reviewer: sandrine B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bazaarvoice est une solution innovante et efficace pour enrichir l’expérience d’achat, développer la marque, diffuser le contenu et fidéliser les clients avec la puissance des CGU. #### Cons Bazaarvoice peut être perçu comme une source de pression pour les marques et les distributeurs qui doivent constamment surveiller et répondre aux CGU, et s’adapter aux attentes et aux besoins des consommateurs. Il peut être difficile de gérer les avis négatifs, les faux avis, ou les avis contradictoires, sans nuire à la réputation ou à la confiance envers la marque. --- ### The best UGC tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Cosmetics - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rating and review feature Questions and Anwers feature #### Cons API for rating and review the lack of AB Testing --- ### Not impressed - Overall rating: 1/5 - Reviewer: Kathleen O. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I am a detractor at this point. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I have not found anything yet. The team is unhelpful, unavailable, and untrained. #### Cons It has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls. #### Reasons for switching to Bazaarvoice Business decision to bring all brands under one vendor. --- ### Great Way to Connect with Customers - Overall rating: 5/5 - Reviewer: Maricela G. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale. #### Cons It's a bit pricy but in my opinion, worth the price. --- ### Bazaarvoice, gestion de nos avis produits - Overall rating: 5/5 - Reviewer: Jeremy C. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Nombreuses fonctionnalités permettant la récolte et la gestion des avis- Entreprise en croissance proposant de nouveaux produits fréquemment - Support très réactif- CSM dédié et à l'écoute du projet de l'entreprise #### Cons - Plateforme ne proposant pas une stratégie développée pour la gestion des avis marchands / e-reputation- Tarification relativement onéreuse --- ### Great for capturing reviews from our customers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reviews on our site, insight into products, increase in SEO #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes. #### Cons Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you. --- ### Really like it! - Overall rating: 5/5 - Reviewer: Maya K. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that its one platform managing all of the reviews i get and i can send it out to most of the retailers my product is in! #### Cons That even though there are a lot of retailers, it's still not all of the retailers i am in --- ### Easy to use for review management - Overall rating: 5/5 - Reviewer: Kaitlin P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Depending if you own the website for reviews or if your product is sold to a big box retailer bazaarvoice capabilites vary. Its great for community management and to gauge customer feedback. #### Cons I don't like how data is pulled I feel that it is not as efficient as it could be. --- ### Bruce R.'s review - Overall rating: 4/5 - Reviewer: Bruce R. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 1001-5000 employees - Product usage: Used unspecified for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 ## More reviews [Next reviews](https://www.softwareadvice.com/reputation-management/bazaarvoice-connections-profile/reviews/?page=2) --- Bazaarvoice Reviews, Pros and Cons - 2026 Software Advice