Birdeye

RATING:

4.7

(634)

About Birdeye

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Customer sentiment analysis - monitor customer sentiment and drill down to solve problems on the ground

Birdeye Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Birdeye

1 - 5 of 634 Reviews

Melisa

1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2023

From a Marketing Agency Perspective

User Profile

Nick

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Best choice for review management platforms

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

PROS

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

CONS

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Reason for choosing Birdeye

We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.

Vendor Response

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Replied July 2020

Virginia

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

We've been using Birdeye effectively for upwards of 3 years

Love how you can set it and forget it and it will do its job month after month, year after year, reliably.

PROS

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.

CONS

The actual interface can sometimes be a bit difficult to navigate.

Reason for choosing Birdeye

Multiple features in Birdeye were superior to Swell. Price was better also.

Reasons for switching to Birdeye

Problems with Reviews not getting published to the Google Profile

Chris

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Good experience

I love everything about birdeye and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them

PROS

Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service

CONS

Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup.

Douglas

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

FUNCTIONALITY

1

Reviewed January 2024

Zero stars would be appropriate

They have not generated any leads for us & they don't provide the promised service. They don't deliver any service and don't care to respond except to charge us monthly. Seems to be no more than elaborate scam of small business and would recommend it be avoided. Had to cancel our credit card to stop them from charging us.

PROS

None. There is nothing positive about this organisation.It appears to be an elaborate scam!

CONS

Impossible to cancel. Avoid at all costs.

Vendor Response

HI Douglas, I apologize for the experience you have faced and want to help resolve thsi matter as soon as possible. Please email me at ciera.saldona@birdeye.com so I can further assist.

Replied January 2024