About BirdEye


BirdEye is a cloud-based reputation management solution which caters to businesses of all sizes across multiple industries. Key features include review management, web-based chat, issue management, social media management and more.

BirdEye lets users monitor online reviews and promote them across multiple web locations using a single dashboard. The solution provides an overview report of online performance related to review platforms and ratings provided by customers.

BirdEye’s natural language processing (NLP) feature enables users to analyze keywords in reviews, social media posts and survey responses. The ticketing feature helps users to manage interactions on social media platforms and provides alerts about negative comments or feedback. The solution can automatically convert feedback into support tickets and assigns tickets employees for customer issue resolution.

BirdEye offers customer support via online help center, live chat, and phone. Pricing is per month.



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Supported Operating System(s):

Web browser (OS agnostic)

216 Reviews of BirdEye

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(191)

4 stars

(18)

3 stars

(1)

2 stars

(2)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 216 reviews

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January 2019

Lisa from Smilesbystylos

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Are you the best ?

Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don’t because people will tell you but maybe that’s good too and then you’ll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought 😉

Pros

The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .

Cons

There is nothing that I don’t like about the software really

January 2019

Fadia from Saad Smiles Family & Cosmetic Dentistry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Why walk if you can fly!!!! Use Birdeye

Our patients are walking advertisements for our office and Birdeye has been the best method to voice their opinions.

Pros

The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Cons

I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick.
I wish I knew about Birdeye sooner. The sky will be the limit

Response from BirdEye of BirdEye

Replied January 2019

Fadia, thanks so much for your great feedback. We love that you are benefiting so much from using BirdEye! Sky is definitely the limit for your practice! We're honored you consider BirdEye "one of hte best investments" for your practice! Thanks for being a BirdEye customer!

January 2019

Mary from William E Wyatt, Jr., DDS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

I love my BirdEye

We changed the software so that we control who gets a review - We pick them out in the AM. We manage a 5 star on Google and all our reviews are so positive and flattering to the office.

Pros

The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had BirdEye, us telling them how to do it! This is easy breezy for all!

Cons

There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got!

Response from BirdEye of BirdEye

Replied January 2019

Thanks Mary! We love your dental office is getting such great reviews. We do offer 300+ integrations, but I'm happy to hear you found a way that works specifically for your office! And it looks like you're really rocking it with the reviews. Glad to hear your patients find it "easy breezy"! Thanks for the feedback!

January 2019

Regina from Dr. John H Penny, Jr

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

DON'T MISS OUT!!

In this day and age It's all about the internet and about reading reviews to help make our decisions on just about everything. As a business, you want to attract as many new people as possible but you want them to know from people that are happy and satisfied with the services you provided them. We are a dental office and that's what we were missing. Birdeye provided us with the best customer experience to achieve that! They set everything up and showed us how easy it is to allow our happy and satisfied patients to want to give us a 5-star review! Now we are getting so many new patients calling and stating they just read all the wonderful 5-star reviews and would like to schedule! Birdeye is the best decision!

Pros

Everything! What is there not to love! This software is amazing!! Truly, the ease of it is just great! The customer support you get from Birdeye is top notch! If you have been looking around to help your business take off, look no further, this is it!! Birdeye is the BEST!

Cons

Nothing! The only thing I can say is that I am sorry we didn't get this sooner!

Response from BirdEye of BirdEye

Replied January 2019

Thanks Regina and Dr. Penny! So happy to hear how you and your patients find BirdEye so easy to use. We love to hear your bringing in so many new patients from your great online reputation! Thanks for being a BirdEye customer!

December 2018

Jeff from Marcomm Strategists, Inc. - A Marketing Communications Agency

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great Tool for Aggregating Reviews Across Various Platforms

Overall, very happy. Good value for the money.

Pros

This is a great tool that allows you to funnel reviews across the review sites where you need the the most. The greatest feature of this system is its ability to direct people with an inclination to provide negative sentiment to an internal response channel, while sending people likely to respond in a positive way to the site or sites where you most want or need reviews. The system directly integrates to well over 100 industry specific review platforms which makes it very convenient to push reviews to the platforms where your clients will most likely seek out reviews.

Cons

It is a bit quirky in that you have to be very exact in setting it up so it matches your title and description in Google My Business.

April 2019

Bruce from Lark Tattoo

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

So easy, so powerful

Pros

The Birdeye software is by far one of the easiest and best ways to let visitors to your social media platforms know how your clients feel about the work you do. We have a very successful tattoo studio for the past 19 years and at first we thought the Birdeye product wasn’t necessary... We could have been more wrong. As the positive reviews started to mount up and the numbers climbed, far surpassing those of our competitors, we realized the power of this software. Birdeye let the social media shoppers in on An intimate level, right from the mouths or our satisfied clients.

Cons

When it come to reasons not to have this software installed, there are truly none. One might think that there’s some risk opening up the public review process to unsatisfied reviews. The truth is, Birdeye invites a client with a negative experience to contact the business first with there gripes before posting to the social media platforms in the effort to repair the negative experience hence circumventing the posting to a public forum.

April 2019

Russ from Redline Auto Plaza

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great Reveiw Managment Site

Birdeye has really giving us a sense of how were doing as a company it allows us to view incoming reviews so we can approach them and answer a clients concerns quickly We also really enjoy how it emails us the reviews that were submitted there star rating and the customers comments and concerns . I would highly recommend this software to any one looking to get a handle on there business from the reveiw stand point

Pros

Its easy to use my company started using the software about a year ag and we really enjoy it, were pretty competitive in my office so we all really like that it tracks who sent them there average review rating and how many were opened and submitted it really gives you a feel for how your doing on the customer service front

Cons

I wouldn't say its a con per say but we have noticed the site runs a bit slow and submitting a review request does take a few moments, but other then that were happy with it

April 2019

Karen from Self Employed

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

April 2019

Great Reviews Easily Posted by your Patients

We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office.

Pros

This software allows patients to post reviews easily as it automatically identifies where they already have accounts. There is no need for them to log in or create an account to write you a great review.

Cons

I wish there was a feature where we knew which patients were going to have reviews sent. Families have the same email for several members, and sometimes they receive an email when they have already written a review. I would like a dashboard where I can control who receives an invitation to review.

April 2019

McKenzie from Hanley Family Dentistry

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Recommend birdeye to all business owners

Birdeye has been one of the best investments we have made for our business. From the customer service to the results, we have enjoyed every little thing about it. We have been able to double or triple the number of reviews we have received all because of birdeye. Being a dental office, we rely heavily on positive reviews to keep a good reputation in the community but also gain new patients and we owe that to birdeye!

Pros

The best part of this software is the easiness of using it and the results you get. It has made it so easy for us to get positive feedback/reviews from our patients. Everyone is busy and this software has allowed us to triple our reviews with little to no extra work on our end.

Cons

To be completely honest, there isn’t anything we don’t like about it. Everything has been a positive experience and has gotten us the results we want.

January 2019

Norman from Seasons of Smiles Dental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

BirdEye at the Dental Office, I'm a fan.

Pros

BirdEye has been a useful tool to reach out to our friends, family, and patients via the internet. This has enabled us to get feedback on how we are doing. Good reviews, bad reviews, it's all been helpful. I am constantly amazed at who leaves reviews. Great software. BirdEye mentioned that the industrial average for dentistry is 4.7! It's nice to know that in general​ our profession is appreciated​. :)

Cons

Yelp does reach out to our office on occasion​ asking us to advertise with them. I would be more inclined if Yelp would play nicer with BirdEye.

April 2019

Carolyn from Hankey Law Office

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Easy Peasy

We have dramatically increased the number of reviews our office gets. I love the monthly reports breaking it all done. Comes in very handy for our marketing meetings! It's an excellent marketing tool.

Pros

Love using Birdeye. Our reviews have increased by 200%!! The options we give our clients make it very easy for their use. At my end, its so easy to send a request. You can follow up anytime to see what's going on with the request. The dashboard is great - shows all of our information. We also get monthly updates letting us know our numbers.

Cons

I haven't had any issues. Very user friendly.

April 2019

christy from Foxfield Dental

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Helped my office tremendously

I am a office manager at a dental office. After using BirdEye for about 2 month we started doubling the new patient we were getting per month. We were getting 10-15 new reviews per month which BirdEye made it easy for the patient to leave. It’s heped out my office a ton!

Pros

Not having to do anything to send out the review. BirdEye works with the software I use in my dental office so I don’t have to do anything to get the reviews sent out.

Cons

It would be nice to have someone call and check in making sure you know if there are any new features that are added.

April 2019

Jennifer from Meadows Family Dentistry

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Love it!

It has been very easy to set up and use. I wish we had done it sooner!

Pros

This software has made it so easy for our patients to go online immediately after their appointment and leave a review. We have had a tremendous response and built our google reviews through bird eye, and it is bringing us more customers as people see the reviews online! I love that everything is consolidated into one place for all social media, and it makes it easy to monitor.

Cons

Nothing! It has been so user friendly!

April 2019

Chelsea from Dr. Chelsea Mason Dental

Company Size: 11-50 employees

Review Source