fantastic. Everyone is personalable and knowledgeable.

The real time alerts, when a customer rates us on Google!

It was a bit slow to intergrate with our self storage software.

Birdeye helps drive potential clients to our website and social media.

I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

Nothing at the present time that is least helpful when utilizing Birdeye.

Their people are not trust worthy and their support is very bad. They blame internal mismanagement for their problems and I'm sure that's correct. Just making people aware to avoid making the same mistakes as me and others.

Nothing, poor choice on my part. This company portrayed itself to be something it isn't, an honest company. Not a reputable outfit. Plenty other better options out there for which people can choose.

Their services and support for those services are unbelievably poor

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.