We like how it populates to our website. Birdeye  sends any reports on how successful we are on Google, Facebook and Yelp.

I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.

I've had a great experience and again do appreciate the fact that they're swift to help with any problems.

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.

It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful.

Ease of sending request for a review and easy integration with Facebook platform-ability to boost post.

This software works seamlessly with my practice software. It is extremely user friendly.

The customer support is one of the worst that we have ever dealt with.

It also has other helpful features like business listing management so your business listings are the same. You can also get their interactions product to help you connect with customers.

I understand the first year but after many years to trap you like this is horrible business practices.

I had to filed a complaint with BBB before they return my call. Terrible customer service.

The software is pretty good but I am most impressed with their customer service. They were quick to respond and helpful.

The reps are very informative and most importantly the tech support is top notch and easy to reach.

Birdeye is so helpful for our company. The real time text feature with future prospects makes communication so simple and effective.

In the beginning we struggled with integration but those problems have been fixed.

Over charged over promised bait and switch, deceit, and non stop billing issues.

BirdEye Gouges Small Businesses Post-Pandemic with 104% Price Increase.

For the time being I cannot see anything negative. I haven't used enough to be able to have a negative opinion on it.

Flexibility to integrate directly with many other platforms, customer service is really helpful within seemingly seconds of sending a question in.

I like that it's visually friendly. The dashboard is a great way to see an overview of everything happening, and where our company stands in each aspect.

Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots.

The ease of use and the technical support are my favorite aspects of the software.

So easy to use and integrates with all of the sites we use.

Good software along with consistent and good support has kept us happy for years.

We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office.

One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Very good customer service and a good product.

I like how user friendly the platform is. It is very easy to navigate and learn as a new user.

The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.

Being able to reward current customers as well as generate and acquire new customers through the Birdeye software is a very exciting prospect.

I think the ease of this service to build up your customers satisfaction referrals has been great and has helped build up a new client base.

Direct feedback feature needs a new set up. It can be confusing to patients.

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install.

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system.

Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond.

Platform is mediocre, service for us was very poor.

The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well.

It is THAT intuitive and user-friendly, honestly, it's even FUN.

The ease of use and functionality. Our remote scheduling team loves it.

Birdeye is very easy to use and it has a ton of amazing features.

I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity.

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

It's very easy to use and implement. Customer service is awesome.

Great to get real time compliments via facebook and google from customers! our managers love it.

Birdeye and its easy integration with Salesforce has been a game changer for us.

BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data – at an affordable annual subscription cost.

Overall I am very pleased with the product. It is a huge improvement from who we previously used.

Effective software for the price. Ease of gaining positive reviews is its most valuable feature.

I like that I can access daily reports to see how we are doing in our industry. It is very user friendly.

The ease of use is one of the best features other than the integration to different POS systems and Google. The new Google Analytics is awesome and Inbox is one of my favorite features.

I absolutely love this program and I personally use it to maintain my social media presence. It is awesome to set a schedule of posting and you can share with a team if you need to.

The UI is good, Seeing all your social media status and replying to the comments you received on one platform is an amazing feature this is the reason I still use this.

It doesn't have many features that aren't included in a given social media platform's native scheduling app, and in many cases it's actively worse due to a lack of proper licensure.

Regardless, use caution if you choose to utilize Hootsuite. Poorcustomerservice #hootsuite #socialmarketing #marketingandadvertising #marketingcommunications #bad #poor.

I've had a great experience with Hootsuite. I've never had to lean on their support team, but my experience as a user has been very positive.

The best thing that I like about Hootsuite is analytics. The analytics provided by Hootsuite is very detailed and helpful.

I don't like when  you are switching back and forth from planner to content you loose your spot in the planner and have to search for the day you were on.

I appreciate Hootsuite's commitment to supporting nonprofits in offering discounts that make it affordable for us to use with our team.

Great social media management platform. I love how it integrates with all the social media platforms like Twitter, Facebook, Instagram, LinkedIn, Google+ and YouTube.

Amazing tool must go for it even if you use free version you will be amazed by the services they offers you in free trial plan.

My overall experience with Hootsuite has been wonderful. I like managing my different social media networks with ease.

I love the ability to see all of your social media content and accounts in one glance. Saves time and helps you be more productive.

They had great pricing for nonprofit use, it is intuitive, and it has good customer support.

Hootsuite is fantastic for scheduling most social  media. I find the dashboard easy to use and the analytics extremely valuable.

Hootsuite is fantastic, and I love the ease of use along with many functions and customizations.

I like the easy access to various features that proliferate my social media growth. The easy scheduling feature and monitoring is great too.

I called and mentioned that we were having problems cancelling from the back office. They told us to try again in a few hours we did still nothing.

Very happy with Hootsuite and appreciate the automation we can enjoy because of their platform.

The ability to schedule multiple posts for multiple social media platforms was great. Perfect if you manage multiple Social Medias for the same organization.

US Dollar

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Engagement Tracking

Website Monitoring

Surveys & Feedback

Multi-Channel Management

Text Analysis

Mobile Alerts

Influencer Tracking

Skip Logic

Lead Capture

Email Alerts

Customizable Reports

Automated Responses

Code-free Development

Mass Texting

Access Controls/Permissions

Multi-Channel Campaigns

URL Customization

SEO Management

Customer Segmentation

SMS Messaging

Video Chat

Progress Tracking

Real-Time Monitoring

Scheduled Messaging

Human Handover

Sentiment Analysis

Single Sign On

Review Generation

For Sales/Marketing

Competitive Analysis

Conditional Logic

Knowledge Management

Communication Management

Offline Form

Configurable Alerts

Audience Targeting

Customizable Fields

Collaboration Tools

Natural Language Processing

Social Listening

Campaign Scheduling

2-Way Messaging

Template Management

Data Import/Export

Pulse Surveys

Multi-Location

One-to-One Messaging

Contact Management

Customer Experience Management

Review Notification

Content Management

Email Marketing

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Impact Measurement

Real Time Data

Transcripts/Chat History

Performance Metrics

Intent Recognition

Multi-Channel Communication

Filtering

Contextual Guidance

Benchmarking

Question Branching

Social Media Integration

Real-Time Notifications

Email Reminders

AI/Machine Learning

Group Messaging

Message Personalization

Real Time Updates

Website Integration

Visual Analytics

Review Monitoring

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Knowledge Base Management

Data Visualization

Reminders

Reputation Management

Website Visitor Tracking

Chat/Messaging

Customizable Templates

Real-time Conversations

Response Management

Real-time Consumer-facing Chat

Keyword Tracking

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Birdeye

In Person

Live Online

Webinars

Documentation

Videos

Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place.

Hootsuite is a cloud-based social media management solution for organizations and businesses to collaboratively carry out campaigns across various social networks such as Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube. 

You can manage organic and paid social content together, easily keep track of customer conversations, break down silos in how you collaborate with your organization, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. 

As the world’s most widely trusted social media management solution, Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, and customer care. Push your results further and get more from social faster with Hootsuite. 

<li> Save time by crafting and scheduling posts for Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest and Youtube from one dashboard. 

<li> Fine-tune how your teams collaborate by assigning tasks, managing approvals, and monitoring team performance. 

<li> Reach more customers, grow your engagement, and drive conversions by automating your posts to reach your audience at the best times. 

<li> Turn real-time data into strategic insights by monitoring mentions of your brand, key industry topics, and your competitors.  

<li> Streamline how you deliver customer care and support by sending incoming messages across your social profiles to the right people in your organization. 

<li> Get a better understanding of what your customers want with analytics and easily gather those insights into customizable reports.

<li> Reach beyond your dedicated followers and drive new customers to your brand by managing and reviewing your social advertising performance. 

<li> Level up your skills with industry leading certifications, training, and strategic coaching with our experts.

<li> Seamlessly manage and maintain your social presence from anywhere, at any time, with the Hootsuite mobile app. 

<li> Discover new tools—or connect your existing technology—with 200+ best-of-breed technology partners and applications in our ecosystem. 


Tag Management

Real-Time Analytics

A/B Testing

Pre-Approved Content Library

Website Analytics

Multi-Channel Marketing

User Management

Lead Engagement

Free - 1 user / 2 social accounts
Professional @ $49/month - 1 user / 10 social accounts
Team @ $129/month - 3 users / 20 social accounts
Business - starting @ $739/month - 5 users / 35 social accounts
Enterprise - contact for pricing, unlimited users / 50+ social accounts

Birdeye vs Hootsuite

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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