We like how it populates to our website. Birdeye  sends any reports on how successful we are on Google, Facebook and Yelp.

I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.

I've had a great experience and again do appreciate the fact that they're swift to help with any problems.

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.

It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful.

Ease of sending request for a review and easy integration with Facebook platform-ability to boost post.

This software works seamlessly with my practice software. It is extremely user friendly.

The customer support is one of the worst that we have ever dealt with.

It also has other helpful features like business listing management so your business listings are the same. You can also get their interactions product to help you connect with customers.

I understand the first year but after many years to trap you like this is horrible business practices.

I had to filed a complaint with BBB before they return my call. Terrible customer service.

The software is pretty good but I am most impressed with their customer service. They were quick to respond and helpful.

The reps are very informative and most importantly the tech support is top notch and easy to reach.

Birdeye is so helpful for our company. The real time text feature with future prospects makes communication so simple and effective.

In the beginning we struggled with integration but those problems have been fixed.

Over charged over promised bait and switch, deceit, and non stop billing issues.

BirdEye Gouges Small Businesses Post-Pandemic with 104% Price Increase.

For the time being I cannot see anything negative. I haven't used enough to be able to have a negative opinion on it.

Flexibility to integrate directly with many other platforms, customer service is really helpful within seemingly seconds of sending a question in.

I like that it's visually friendly. The dashboard is a great way to see an overview of everything happening, and where our company stands in each aspect.

Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots.

The ease of use and the technical support are my favorite aspects of the software.

So easy to use and integrates with all of the sites we use.

Good software along with consistent and good support has kept us happy for years.

We have had the software since 2016, and have received 100's of great reviews. It has definitely been worth the investment for our office.

One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Very good customer service and a good product.

I like how user friendly the platform is. It is very easy to navigate and learn as a new user.

The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.

Being able to reward current customers as well as generate and acquire new customers through the Birdeye software is a very exciting prospect.

I think the ease of this service to build up your customers satisfaction referrals has been great and has helped build up a new client base.

Direct feedback feature needs a new set up. It can be confusing to patients.

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install.

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system.

Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond.

Platform is mediocre, service for us was very poor.

The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well.

It is THAT intuitive and user-friendly, honestly, it's even FUN.

The ease of use and functionality. Our remote scheduling team loves it.

Birdeye is very easy to use and it has a ton of amazing features.

I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity.

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

It's very easy to use and implement. Customer service is awesome.

Great to get real time compliments via facebook and google from customers! our managers love it.

Birdeye and its easy integration with Salesforce has been a game changer for us.

BirdEye is a great, one-stop shop of solutions for SMBs who want to generate more reviews and manage their online location data – at an affordable annual subscription cost.

Overall I am very pleased with the product. It is a huge improvement from who we previously used.

Effective software for the price. Ease of gaining positive reviews is its most valuable feature.

I like that I can access daily reports to see how we are doing in our industry. It is very user friendly.

The ease of use is one of the best features other than the integration to different POS systems and Google. The new Google Analytics is awesome and Inbox is one of my favorite features.

They'll threaten to sue you and blah blah blah. Not sure if we are going to pay them or sue for breach.

Pricing for the Ultimate plan strikes me as excessive. I have my clients on the Professional pan.

It can be a little intimidating at first but those more you delve into the many options, the more familiar it becomes.

I liked most how user-friendly the software was, and how well it worked.

We use Yext to help our clients have unified information about their businesses online.

Overall, Yext is great with an active subscription. Once cancelled, basically starting from ground zero w/ the previous directories.

About five years ago they had a fantastic sales person who provided tons of support and made sure things were quickly resolved.

It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too.

Support is very helpful during setup phase and the interface of the tool is very easy to use.

Poor customer service, especially during the Covid period.

We love the platform because it is easy to use and does not require daily monitoring.

After you pay the money, customer service is horrible.

Price is kind of high, but their service is worth it. Their support is really great and responsive too.

We have been able to save time and allow our clients proper NAP across all platforms that Yext pushes to. I look forward to more integrations in the future.

For the price, I just don't see the value, the vast majority of the search engines and directories they list are useless, especially for small businesses.

I love how many directories are associated w/ Yext. When the subscription is live, this boosts SEO tremendously.

BUT...Yext makes it a thousand times easier. The user interface is very user friendly, the customer support is amazing and the results speak for themselves.

They are always there to help and the software is easy to navigate.

Can't really say a whole lot of bad things about it. It is a tool that saves us time and money every day.

Can't really say a whole lot of bad things about it.

It's direct API connections into the various publishers ensure that our client's updates get published within seconds.

Overall it's been a pretty good experience. I just wish we could show them how their map listing is improving since signing on with Yext.

Great, simple to use software with cool features.

I've used Yext for over a decade with both for-profit and nonprofit businesses. I think of it as the great teacher and a perfect first step for small businesses.

Accounts on many external platforms can be easily integrated into Yext, which helps ensure information is always consistent and saves time.

Being able to manage 60 plus local directories from what one dashboard. I also liked the intelligent search feature as well as knowledge tags.

Support team has been excellent getting us started with the capabilities of the app. We have many happy clients thanks to the help of Yext.

The ease of use to manage, monitor and report on multiple listings at once. Yext is great, especially if your company has multiple locations.

Lots of great new things about Yext: Google my business integrations, constantly adding new directories, knowledge tags, and analytics capabilities.

It's so easy to use and addresses all online areas that matter most to our online presence. Between Knowledge Base and Yext Help, users can pretty much find solutions to their how-to questions.

This software is wonderful we use this daily at my job and yext is a service that will direct your business to 80 plus directories.

What a poor way to treat a customer. There are plenty of other services out there.

Social posting is limited to Google - this tool lacks in the social media management department.

Yext has been great with customer support and caring about my needs. The sales team has been very helpful whenever I have a question.

Using Yext really helps you know and understand your own brand and business. I love the instantaneous nature of listings updates across a large number of publishers.

The inability to send review requests that populate on Google, Yelp and Facebook.

US Dollar

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

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