About Broadly

Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers.

Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, w...


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Supported Operating System(s):

Web browser (OS agnostic)

117 Reviews of Broadly

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(107)

107

4 stars

(8)

8

3 stars

(0)

0

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 117 results

January 2019

User Profile Picture

Jonathan from Youth Alliance

Verified Reviewer

Company Size: 11-50 employees

Industry: Civic & Social Organization

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

So glad we gave Broadly a "try" for our business

I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.

Pros

First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.

Cons

Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.

Response from Broadly

Replied January 2019

So glad you're leveraging all of Broadly's features including reviews, our app and web chat! Helping your business connect with more customers and leads is our goal and it sounds like you're seeing both happen. Thanks for the review!

May 2019

Kevin from Window Genie

Verified Reviewer

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2019

It works

Helps get customer reviews. Enables chat on my website. Therefore, I like it!

Pros

Its a pretty effective app/software that helps solicit customer reviews. I have almost a 33% review rate in my home services business now, before it was maybe 1-5%. I also love the fact that their plugin allows customers to chat with me on my website. Some customers hate calling, and having broadly provide a chat function on my website has allowed me to gain many new customers. Thank you Broadly.

Cons

I wish it was better integrated with my CRM system, but that is on my corporate team (I own a franchise) - not broadly. They are actively working on it. Other negatives are the price - it is very expensive. Tough to quantify how much a positive review is worth. For now, in my first year in business, its worth it to me and I'll continue to use it.

Reasons for Choosing Broadly

Met Broadly at IWCA convention. Other owners of my franchise spoke positively about Broadly. Did not compare nicejob to Broadly.

March 2018

User Profile Picture

Cam from Climate Control Inc.

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

March 2018

Integration never fully automated and reviews were fewer than previous methods.

A learning experience to be more hesitant to enroll in a contract from a marketing cold call.

Pros

It took the clients right to Google, Facebook, Yelp, etc to collect the reviews rather than their own site.

Cons

Customer support was unresponsive and overall poor. Integration never fully automated. Very few actual reviews were collected. It just fell really short of what was promised and there wasn't an effort to improve it after numerous requests.

Response from Broadly

Replied March 2018

Cam, we're so sorry to hear you had a negative experience with Broadly. Our goal is to ensure that all of our customers are both happy and successful with our product, and we truly apologize that we fell short. Our product has simple and powerful technology that's customizable and typically very simple to integrate. We're sorry that this wasn't the case with your business platform. We wish your business nothing but the very best in the future.

December 2020

Brandi from Farha Roofing, LLC

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Excellent Review Resource

We primarily use Broadly to communicate with leads that come through our website and to request reviews from our customers. It takes me no time to send the review request, and I appreciate that very much!

Pros

I like the ease of use - and the option for customers to give a thumbs up/thumbs down prior to leaving a review. It gives us the opportunity to remedy any issue that may have come up that we did not know about and hopefully satisfy the customer's expectations.

Cons

The interface is a little wonky sometimes, but they just updated and I have faith that it will continue to improve! There's a bit of a delay between when a customer leaves a review and when I receive a Broadly notification about it.

Reasons for Choosing Broadly

We chose Broadly primarily for the thumbs up/down feature, but we did end up having to switch the feature off because it seemed like customers would recommend us and then not leave an actual review often times.

November 2020

User Profile Picture

Kelly Michael from SSG Pools

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Superb Chat and Text Platform for Small-Mid Businesses

Broadly is a very affordable and high quality tool. The text, chat and review features are effective and easy to use.

Pros

Broadly is incredibly easy to set up and allows you to passively chat with new website visitors and when those visitors become customers, request a review from them.

Cons

I wish there were more options for customization when it came to how the chatbot appears on different pages of the website. I also wish that there was the ability to customize the review link that we send out to incorporate different Google profiles.