We love Broadly, it's a great web chat and review platform for small businesses.

Very affordable way to introduce web chat, therefore getting more leads. Also a great way to ask for reviews via email or text.

You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up.

Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar!

Broadly makes it easy to manage your customer relationships. You can easily respond to leads, answer questions from existing customers and/or follow up with shoppers after a visit. It has been an invaluable tool to generate reviews and grow our online footprint!

Not much, Broadly had satisfied all of our needs!

We will be switching to a platform that has access to more review options. More user friendly for the customer.

Hoenstly, I have most enjoyed our rep, [sensitive content hidden].

The product I was sold is no longer the product that is being used. It now only focuses on google. When we joined Broadly the reviews were supposed to toggle to whatever platform the customer used most often.Also, it's not possible to delete past employees from reports.

We have only had broadly for a month or so but so far we love it and cannot wait to see how it progresses our business.

We love that all of our communications between Facebook and Instagram are centralized.

The marketing campaigns are lacking and just because you respond on the broadly does not clear the notifications on the other platforms.

extremely positive

how easy it was to start getting more reviews. It was instant, We received more than 15 reviews in the first month. It gives an easy to find appointment confirmation in our shop software.

I would say there is nothing that stands out at this time we are unhappy with.

Cost effective and performs just as good as the other more expensive review services we used to use 4 years ago.

Notifies us immediately upon a review posting on social media platforms or google. We are able to respond effectively and mitigate any damage to our reputation or publicly thank our customers.

The customers have the option to ONLY give us a thumbs up. Professionally speaking, customers breeze by this when looking for a contractor, and only read full reviews of our services.

I widely promoted this software with peers and consulting clients in the service industry until this experience, which is so frustrating. I'm leaving the service disappointed with their support of clients during the Covid crisis, I was hoping to continue using it now that business is resuming and it's so disappointing to find businesses not do their part in supporting the small business community trying to stay afloat during this challenging time. It's ironic that a company based on soliciting quality reviews is so bad at customer service.

Overall Broadly was easy to use for my staff and a friendly interface for our clients to use.

I just had a 2 week battle with Broadly over their billing during the COVID crisis. I terminated services by phone in March of 2020 when everything took a plunge and re-started services this month. When I re-started services, they back dated my payment for the months of April-August when I had suspended services and wasn't using them. They charged me $2000 for months I didn't use the service and refused to issue a refund. There was no usage history during the months in question, so I wasn't attempting to run a scam or anything of the sort, I just wanted to reduce operating costs when business was non-existent. I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge with Visa and terminating service. They offered me a $500 refund instead of apply the payment for months I was changed when I didn't use the service to future months to keep me as a client. I just canceled my subscription with the service as it's not included with my software fees.

Overall very good. They are responsive to problems when I have one and (try to) work with my business software management program on integration glitches.

The ease it provides the customer to leave us a good review - and the way it "redirects" an occasional negative experience so that we can address it.

The delivery of the website "chat bot" messages, the website "Contact Us" form or email via the website, and "text messages" that come from I dont know where - all coming in via the Broadly app.

Thanks to this site, commercial transactions have become easy and simple, and there is no difficulty in using the site

I like this site very much because it is easy to use and thanks to it, dealing with business operations has become easy

Great site with no errors and no problem

It has been a great product that helps us keep up with our clients

How easy it is to ensure clients had a great experience.

I have had trouble logging into the app every now and then.

I use Broadly primarily to prompt clients to complete reviews and for the texting feature. It integrates easily with our CRM program so customers are automatically asked if they would recommend our business and if so to write a review. Our rating has increased dramatically, as well as our team's morale. If you don't want to send a request to an individual, there is an option to opt out as well. The texting feature allows us to text customers for easy convenience.

It is confusing how it's determined what sites the reviews are posted to.

Overall, it's been fantastic. It's a service I gladly pay for and would never stop using.

Broadly has honestly been a game changer for our business. We have so many positive reviews that people can easily read because of Broadly. The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our customers is just an added bonus that at first I didn't even realize would be so useful.

I really can't think of any. I guess if I had to say, the fact that I can't "pause" it in our winter months when we aren't operating, but really that's not a concern.

Very good. We love it

We struggled for years to get online reviews from our happy customers. Once we started using Broadly it has been nothing short of amazing! We now have lots of online reviews. It is so encouraging to read the customer comments and hear how pleased they have been with our work. Our employees love reading the reviews as well - they love hearing the complements after they've worked so hard to provide a great service to them.

At first, I had some difficulty finding my way around the dashboard site, how to respond to reviews. But after some trial and error and time it became easy.

This has led to increased customer confidence due to a large pool of reviews.

Review requests are quite effective. I went from having one or two reviews post per month to several reviews every week. It has changed how our business looks online.

I feel like the price is high because it automatically includes many services. However, I only use review requests, and in rare cases, payment processing. If review requests were available a la carte for less money, I would have selected that. With that said, the value is good, even with my limited use of the product.

Strong online presence, brand new website, customer engagement, search engine optimization, loyal customers, etc.

As a fellow, local business here in Oakland, I'm extremely thankful for the Broadly service! The Broadly company really understands the struggles small business owners go through online, and they offer several solutions to help us non-tech savvy people out. Broadly re-designed my entire website in a couple days and they've helped me generate over 90 total reviews across Google, Yelp and Facebook, whereas I had nothing before. Their Sales & Customer Success team have been absolutely wonderful.... They're very approachable and are always willing to help me anytime I have any questions. Can't say enough great things about the company! If you're a small business owner and need to boost your online presence, give them a call.

Broadly has proven to be a good partner with us for obtaining a higher volume of online customer reviews.

The software is easy to use and gives us a way to quickly respond to feedback, whether it is positive or negative. It has allowed us to collect more reviews.

As a multi-location user, one improvement we could benefit by is to have the feedback emails identified by location, as well as the service writer or sales person who helped the customer. This would save us time in being able to respond more quickly.

I have seen a noticeable increase in positive reviews posted since we started implementing Broadly. We also appreciate the option for guests to provide unfavorable feedback so we have the opportunity to offer a resolution before they post to the online forums.

Being able to manage multiple platforms on one single dashboard is key for us. The ease of being able to monitor, respond and track all of the reviews coming in from all the sites we are listed is amazing!

I do wish we had more accessibility to edit/design the email automation sent to our clients when a request for review is delivered.

As a business we have had a great overall experience with Broadly. We've noticed an increase in sales and positive reviews since starting with Broadly.

Broadly allows customers to leave non pressured reviews and complaints. Staff is able to thank or resolve any feedback left by the customers or clientele. Staff also utilizes Broadly as a resource for "no pressure" sales.

Truthfully there is nothing that I dislike about Broadly. The software has been a great asset to our business!

We tell everyone, Broadly is the best money that we spend each month. No question. We love Broadly

The fact that Broadly reaches out to all our customers and asks if they'd be willing to give us a review, in several different applications, makes it so much easier for us. Our reviews increased immediately and haven't slowed down.

We haven't used everything that Broadly offers, but we will.

Overall I love the program and what it does for us. The technical side needs to improve.

The ease of communicating with our customers. The way broadly is on our computers and phones keeps our small team linked with h each other and our customers. Helps make the simple things seamless

Technical issues and bugs. Inconsistency especially on the mobile app. Always requires updates and doesn’t always work properly. Very finicky and frustrating

This program is an integral part of our day and makes our jobs so much easier!

It came at the perfect time for our business. The beginning of Covid. Having a no contact way to receive payments is fantastic!

The only problem we have run into is partial refunds. Sometimes a client will order a lot of parts but return a few. In Broadley, you can only refund the entire amount. Being able to do partial payments would be helpful.

When we first started using Broadly, we had 34 reviews on Google. We are now approaching 1,000! Their support and ease of use are great. We also like that we can pay for a full year in advance to save money.

Broadly is easy to use! Our customers get a notification asking if they would recommend us or not and it prompts them to leave a review.

There isn't anything I dislike about Broadly.

Easy way to manage and respond to reviews. Requests are effortless and have really improved our online presence.

There was a change earlier this year where the review request was sent when the job is completed not closed. It used to be sent when the job was closed.

Very happy overall with Broadly and this program

It is easy to use and communicate through.

I wish we it had a feature that integrated with our shop management and recommendations for clients and cars.