Broadly has sophisticated software and an award winning team of professionals that make for a perfect combination that equals success.

Broadly is a very affordable and high quality tool. The text, chat and review features are effective and easy to use.

Fantastic: The rep and the entire team couldn't be more helpful and easy to work with.

They charged me $2000 for months I didn't use the service and refused to issue a refund.

Easy to use, easy to implement, great to work with. We have been with them for over 6 years and plan to continue to do so.

Overall Broadly was easy to use for my staff and a friendly interface for our clients to use.

People really reading the reviews and top rated companies more calls. Love the service and customer service is great.

No address/location seen when a customer uses it for scheduling.

Easy to install, integrates with our CRM system and support gets back in touch with immediately. Not mention we received 6 reviews in a month.

Their support and ease of use are great. We also like that we can pay for a full year in advance to save money.

I like the ease of using it and simplicity. Giving you results that are easy to understand and not at all complicated to learn.

First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform.

Great service, great platform, but was oversold on product.

I did have sticker shock at the price because I had no idea of what this system should cost. I know now, I made the right decision by using them.

There was no usage history during the months in question, so I wasn't attempting to run a scam or anything of the sort, I just wanted to reduce operating costs when business was non-existent.

I like that it's very easy to use. It's nice and simple, and having their app makes it even quicker.

We love the seamless integration with our accounting system. Installing this system was painless and started working properly from the start.

People can find me much easier and I can now cherry-pick the clients I want. In less than a year broadly has helped me get over 50 reviews definitely worth the money.

It's ironic that a company based on soliciting quality reviews is so bad at customer service.

Broadly gives us the opportunity to tell the world how happy our customers are.

When I re-started services, they back dated my payment for the months of April-August when I had suspended services and wasn't using them.

If any of our customers have a bad experience or give a thumbs down we are able to contact them and resolve the problem before they leave a bad review on one of our pages.

This platform allows me to be media-present without a bunch of extra work. I really like it and wish I would have found it sooner.

Great combo of functionality and budget-friendly.

I do not have any thing negative to say about the software.

Broadly’s software is super easy to use and understand. We have had great success managing our reviews - particularly any negative experiences.

Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers.

Easy to speak to a live person, but you might not get the person actually assigned to you. Setting up the review platform and client management parts were very easy, and point person was very helpful.

I just worry that my clients get tired with too many emails.

Easy to use!!!!  To top that off, they have great customer support. Broadly is a company who cares about your business success.

Great user experience, they are always improving the software. Unlike some competitors i really like how you can see customers engagement on the review invite sent.

On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.

When I asked to stop the service, they did not cooperate and stock to their 3 months required notification to stop the service.

So far my favorite thing about Podium is how accessible the Customer Support team is. They have answered all my questions so for.

The review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app.

My only complaint so far with the software is where the payment portal is concerned.

It has opened more opportunities for us to gain clientele.

They have been super responsive innovative and helpful. We have added over 3k+ reviews and respond to reviews in a matter of minutes.

The staff is great and very responsive. Really like the interface and ease of use of the system.

It's great that we can gain new leads through the software and that our customers receive an auto-reply, even when we are not in the office.

The cost is inexpensive and it really does help get reviews.

Very simple and intuitive the amount of useful links is nice to have.

Some customers complain about leaving a Google review because they don't remember their Google login.

And trying to cancel is almost impossible. There's no means on their website to cancel the service.

All you remember was the final service and it is horrible.

Incredibly User Friendly, Helps keep contact while being professional, Easy Up-to-date version of communicating with clients.

I would like the presentation email to the client to be more professional and legitimate looking. Some of my clients have mistaken it for spam.

The ease of sending and receiving information to and from our customer base has been a great tool for me.

I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding.

They have amazing customer service and training sessions for businesses starting out, great customization and options for all types, and helpful with seeing the progress from the client's view.

Their team handled the whole integration for us and now it is fully automated and harvesting reviews at a record pace. Fantastic support and dedicated account rep.

I like most about it it is user friendly and the clients like it also to communicate with us instead of using the phone or leaving messages.

Numerous but the main attraction is that it keeps the writers writing and someone else doing the matching. Great product for the money.

Excellent chat software with review integration.

I like the ease of reaching and communicating with customers. It is very user friendly.

It helps keep reviews in one place and track. They also have the greatest customer service and are incredibly helpful.

Our guests seem happy with having this option. It's easy to use and makes responding to inquiries much quicker.

Customer rep was very helpful in explaining the Podium software.

Mostly worked well and had pretty good interface with website for chat as well.

The ability to send money requests to customers is very important. The constant communication from customers asking questions we are ready to answer also helps draw customers into the shop.

Overall I would recommend this app for companies who are struggling to get some good reviews about your company. This certainly will help.

It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well.

US Dollar

Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. 


Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. 


Broadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.



LongDescription

Surveys & Feedback

SEO Management

SMS Messaging

Progress Tracking

Sentiment Analysis

Review Generation

Communication Management

Multi-Location

Review Notification

Email Management

Website Integration

Review Monitoring

Activity Dashboard

Reporting & Statistics

Response Management

Dashboard

Ratings/Reviews

Customizable Branding

Social Sharing

Review Request

Monitoring

Trend Analysis

Feedback Management

Negative Feedback Management

Customer History

Third-Party Integrations

Campaign Management

Real-time Consumer-facing Chat

Payment Processing

Data Security

Reporting/Analytics

Multi-Channel Data Collection

Social Media Monitoring

Survey/Poll Management

Performance Metrics

Multi-Channel Communication

Interaction Tracking

Web browser (OS agnostic)

Contact Broadly for detailed pricing information.

Email/Help Desk

Knowledge Base

Phone Support

2-10

11-50

51-200

Broadly

Live Online

Documentation

Videos

Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI. 

Podium's plans are built to help your business grow with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform.  

World-class customer support is included in every plan with step-by-step onboarding, phone & chat support, and a dedicated customer success manager. 






Engagement Tracking

Electronic Payments

Personalization

Recurring/Subscription Billing

Text Analysis

Customizable Reports

Activity Tracking

Debit/Credit Card Processing

Mobile Payments

Electronic Signature

Credit Card Processing

Invoice Management

Call Recording

Offline Form

Campaign Scheduling

Batch Communications

Template Management

Customer Experience Management

Content Management

Mobile Access

Online Payments

Proactive Chat

On-Demand Communications

Compliance Management

Complaint Monitoring

Credit Card Management

Social Media Integration

Real-Time Notifications

ACH Payment Processing

PCI Compliance

Video Support

Visual Analytics

Invoice Processing

Alerts/Notifications

Predictive Analytics

Chat/Messaging

Billing & Invoicing

Inbox Management

Campaign Analytics

Canned Responses

Live Chat

Automated Responses

Mass Texting

Commenting/Notes

Reminders

Customizable Templates

Customer Segmentation

Scheduled Messaging

Consent Management

2-Way Messaging

Contact Management

Marketing Automation

Message Personalization

Reputation Management

Complaint Management

AI/Machine Learning

Multiple Payment Options

In-Person Payments

Payment Fraud Prevention

Accounting Integration

Point of Sale (POS)

Partial Payments

Transfers/Routing

Transcripts/Chat History

File Sharing

Mac OS

Windows 10

Free 14-Day Trial.  Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.

Broadly vs Podium

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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