BuzzSense

BuzzSense is a social listening and sentiment analysis software that helps brands categorize audience sentiment and work towards achieving a higher customer satisfaction rate. Utilize real-time brand mention alerts and automated replies to help teams focus on crucial action items. Analyze historical data and take actions that favor long-term sustainability using the data crunching ability. Besides these, BuzzSense enables seamless team collaboration by streamlining social posts creation and approval internally and also supports varying levels of access to different team members to ensure data security. Engage with audiences on social media, send direct messages, categorize comments and replies based on sentiments and automate negative comments as tickets to ensure quic...