Demandforce automated appointment reminders
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Demandforce
Demandforce is a comprehensive marketing, communications, and online reputation management solution intended to help small businesses grow their customer base and generate more revenue. Demandforce uniquely combines all relevant features and functionality into one platform. Features include marketing communications, automated appointment reminders/confirmations, online reputation management tools, two-way texting functionality, a consumer portal, and desktop notifications.
Demandforce helps businesses be more efficient with fully customizable email campaigns, business listing management, plus more. The platform's time-saving and modern features are designed to help businesses run smoothly while increasing communication with clients. With market...
56 Reviews of Demandforce
Average User Ratings
Overall
3.64 / 5 stars
Ease-of-use
4.0
Value for money
3.0
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
March 2019
Jeffrey from SYNCrew
Verified Reviewer
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
My friend and business owner could not be happier!
Pros
Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process
Cons
Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.
Response from Demandforce
Replied July 2019
Hi Jeffrey, thanks for the feedback! We love it when our customers are happy, and it's great that the text messaging feature is working well for your business!
October 2020
Laura from Affiliated Dermatology
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2020
DemandForce - A Great Tool for Appointment Reminders
Overall, DemandForce worked well for a medical practice seeking to provide an easy way to confirm appointments and send out appointment reminders for patients.
Pros
DemandForce was a great tool to keep our patients informed about their appointments. The platform was easy to use and offered customization options to fit the needs of our large practice. The customer service team was also always quick to respond and troubleshoot problems as they were presented.
Cons
The reporting options were pretty basic and we that's an area that we spend a lot of our time in to learn about what works and what doesn't work for our patients.
Reasons for Choosing Demandforce
I was already familiar with DemandForce and knew the capabilities that the software offered.
Reasons for Switching to Demandforce
Solutionreach was always glitching when it came to updating patient information and cancelled or new appointments.
July 2018
Patti from Avenue Hair & Urban Designs by Avenue
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
July 2018
No happy! Recently I have not been able to login on my personal laptop unless I am at the business.
Pros
If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.
Cons
So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.
Response from Demandforce
Replied July 2019
Hi Patti! Thanks so much for your feedback. We love that our software is user friendly! We are always making improvements and have made some changes since you last wrote this review. Check us out at go.demandforce.com!
November 2020
Eileen from Gloucester County Animal Hospital
Company Size: 11-50 employees
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
November 2020
Demandforce
Great customer service. You're always able to speak with someone quickly.
Pros
Ease of use. I love that I can send out emails with ease and select my parameters. We can communicate with clients easlily.
Cons
would like it a bit more tailored to the doctors schedules. Clients request an appointment and we have to call them back because that doctor is not working or available at the time selected.
April 2018
josh from Dave's Ultimate Automotive
Verified Reviewer
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
April 2018
Great entry level program for generating customer interface
Good program for shops not currently using one, but suffers compared to others in their category.
Pros
Sends appointment reminders, scheduled service specials, and requests customer feedback and reviews.
Cons
Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback.
Response from Demandforce
Replied July 2019
Hi Josh! Thanks for giving us some feedback, we really appreciate it. We are glad you likes the appointment reminders and reviews features. Since you last left this review, we have made many product enhancements. Feel free to check them out at go.demandforce.com!
