About Demandforce

Demandforce is a comprehensive marketing, communications, and online reputation management solution intended to help small businesses grow their customer base and generate more revenue. Demandforce uniquely combines all relevant features and functionality into one platform. Features include marketing communications, automated appointment reminders/confirmations, online reputation management tools, two-way texting functionality, a consumer portal, and desktop notifications.

Demandforce helps businesses be more efficient with fully customizable email campaigns, business listing management, plus more. The platform's time-saving and modern features are designed to help businesses run smoothly while increasing communication with clients. With market...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

56 Reviews of Demandforce

Average User Ratings

Overall

3.64 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(14)

14

3 stars

(10)

10

2 stars

(6)

6

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 56 results

March 2019

User Profile Picture

Jeffrey from SYNCrew

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

My friend and business owner could not be happier!

Pros

Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process

Cons

Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

Response from Demandforce

Replied July 2019

Hi Jeffrey, thanks for the feedback! We love it when our customers are happy, and it's great that the text messaging feature is working well for your business!

October 2020

Laura from Affiliated Dermatology

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2020

DemandForce - A Great Tool for Appointment Reminders

Overall, DemandForce worked well for a medical practice seeking to provide an easy way to confirm appointments and send out appointment reminders for patients.

Pros

DemandForce was a great tool to keep our patients informed about their appointments. The platform was easy to use and offered customization options to fit the needs of our large practice. The customer service team was also always quick to respond and troubleshoot problems as they were presented.

Cons

The reporting options were pretty basic and we that's an area that we spend a lot of our time in to learn about what works and what doesn't work for our patients.

Reasons for Choosing Demandforce

I was already familiar with DemandForce and knew the capabilities that the software offered.

Reasons for Switching to Demandforce

Solutionreach was always glitching when it came to updating patient information and cancelled or new appointments.

July 2018

Patti from Avenue Hair & Urban Designs by Avenue

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

July 2018

No happy! Recently I have not been able to login on my personal laptop unless I am at the business.

Pros

If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.

Cons

So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

Response from Demandforce

Replied July 2019

Hi Patti! Thanks so much for your feedback. We love that our software is user friendly! We are always making improvements and have made some changes since you last wrote this review. Check us out at go.demandforce.com!

November 2020

Eileen from Gloucester County Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

November 2020

Demandforce

Great customer service. You're always able to speak with someone quickly.

Pros

Ease of use. I love that I can send out emails with ease and select my parameters. We can communicate with clients easlily.

Cons

would like it a bit more tailored to the doctors schedules. Clients request an appointment and we have to call them back because that doctor is not working or available at the time selected.

April 2018

User Profile Picture

josh from Dave's Ultimate Automotive

Verified Reviewer

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2018

Great entry level program for generating customer interface

Good program for shops not currently using one, but suffers compared to others in their category.

Pros

Sends appointment reminders, scheduled service specials, and requests customer feedback and reviews.

Cons

Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback.

Response from Demandforce

Replied July 2019

Hi Josh! Thanks for giving us some feedback, we really appreciate it. We are glad you likes the appointment reminders and reviews features. Since you last left this review, we have made many product enhancements. Feel free to check them out at go.demandforce.com!