About Demandforce


Demandforce is a cloud-based reputation management and marketing automation platform designed for small to midsize businesses. Communication package provided by Demandforce includes targeted email marketing, client reviews, confirmations and reminders, email finder and personalized postcards.

Demandforce enables users to automate marketing strategies and keep customers updated with automated emails, voice and text messages. The solution allows companies to send appointment reminders to customers in the form of emails. The primary features of Demandforce include listing management, a patient portal, marketing communications and appointment reminders.

Demandforce’s integrated mail templates lets users run and track marketing campaigns. The platform sends surveys automatically, enabling companies to gather data. Demandforce can be deployed both on-premise and in the cloud.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

29 Reviews of Demandforce

Average User Ratings

Overall

3.28 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(8)

4 stars

(6)

3 stars

(6)

2 stars

(4)

1 stars

(5)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 29 reviews

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July 2018

Patti from Avenue Hair & Urban Designs by Avenue

Review Source: Capterra


Ease-of-use

1.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

July 2018

No happy! Recently I have not been able to login on my personal laptop unless I am at the business.

Pros

If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.

Cons

So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

March 2019

Jeffrey from SYNCrew

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

My friend and business owner could not be happier!

Pros

Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process

Cons

Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

March 2019

Catherine from Advanced Air Systems

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Demand Force

We have used Demand Force for a few years now and we are extremely happy with them. They keep up so well with our customers and keep on top of reviews, emails, etc. I love that they offer the links for appointments also. A great company to work with!

Pros

Demand Force is a great company that has helped us receive many leads and keep our current customers active and happy!

Cons

keeping connected is important but they are great at letting you know if there are any problems with this

December 2017

Damon from Mirasol Fafco Solar, inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

Great CRM software !

Able to automate customer emails and get customer reviews.

Pros

Easy to access via mobile device. I can find all of my customers and their service history easily.
This is a great way to mange automated email contacts with customers, ask for customer reviews, and retain customers.

Cons

It would be nice to have a dedicated area to create and save quotes. There is "notes" area to add info , but a sales quote format would be very helpful.

January 2018

Chris from Animal Hospital of Collin County

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

5.0

January 2018

Fairly easy to use, lot's of features for campaigns to survey or inform your clients.

Real time surveys from clients, appointment confirmations, and post card reminders.

Pros

I really enjoy the surveys they automatically send out to our clients. It lets me know real time what clients think of the practice.

Cons

Seems to be overpriced for how much competition there is with companies like this. I also don't like how many reviews we have from clients on their website, that don't make it to Google.

August 2018

Richard from AdvantageX Marketing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

August 2018

EASY hands free way to keep track of your business and customer

Wonderful, simple way to bring you and your business together.

Pros

Clean layout, easy to use, flexibility with contacting your customer using texts/emails. Ability to manage scheduling and reminders day to day with a simple click of a button. Data provided was easy to understand and very transparent.

Cons

ability to toggle privacy of your important data depending on the user.

April 2018

Anthony from Pediatric Dentistry of West Boylston.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Dentist

Love the Customer Success Manger support.

Pros

This software is simple to use. It has the latest and up to date technology. It can
be personalized by me. If I need help, I can contact my account success Manger and she teaches me how to resolve my issue.

Cons

My only issue is that their headquarters is in California. I am from the east coast. If I have a concern, I have to wait till 8am their time and 11am my time.

April 2018

josh from Dave's Ultimate Automotive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2018

Great entry level program for generating customer interface

Good program for shops not currently using one, but suffers compared to others in their category.

Pros

Sends appointment reminders, scheduled service specials, and requests customer feedback and reviews.

Cons

Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback.

July 2018

Erin from Essentials Day Spa and Hair Salon

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

3.0

Functionality

5.0

July 2018

Great software for growing a business!

Less work for the receptionists!!

Pros

I loved the reminders. My clients really liked being able to get text or email reminders instead of a phone call.

Cons

In my opinion this software is a little on the expensive side. It was able to do a lot to help maintain and grow my business, but I can't say that it was worth the price.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2018

Started out great and lost value as we were using the program

Pros

Ease of the install and automation of the correspondence with patients. The customer service was always wonderful when we did have to call in as well.

Cons

They started to branch out into other fields too quickly and most of the information we were receiving was no longer related to the dental field.

March 2019

Nick from Modesti's Car Care Center

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2019

Great product

Pros

Pros: You can market to your client base easily. Reviews.

Cons

Cons: I'm not so sure Demandforce is keeping up with competitors products.

May 2018

Natalie from D4C Dental Brands

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Demand Force has help us retain and attract new patients. We love our rep, Rebecca!

Pros

The dashboard is simple and easy to use and edit. Also love the open communication with our rep, and the ability to segment patient communications.

Cons

We'd love to have patient payment portal options and appointment save the date possibilities. We are looking forward to those features.

November 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

November 2018

Veterinary practice--horrible customer service

Pros

ease of use, collecting reviews and posting online, emails for reminders, set-up seemed easy enough other than the multiple phone calls that were required for an hour a a time.

Cons

Customer service was horrible! After six months of use, we realized our clients were not receiving text reminders. A substantial amount of income was lost. When I spoke with customer service they informed me they don't send out text for veterinary practice reminders. They refused to allow us out of our contract and became very rude. I was referred to upper management for was by far worse with customer service than the regular CSR. We immediately changed companies due to the loss of income. We were informed in the beginning of our contract that we would not lose our reviews. Our reviews are no longer visible anywhere online,

December 2018

Aurora from Salon Red

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Great for client interaction

Pros

I love that we can reply to client texts or messages and review feedback easily.

Cons

The dashboard is a little bit cluttered but otherwise fairly easy to use.

Response from Demandforce of Demandforce

Replied January 2019

Thank you Aurora for the wonderful review. We are happy that you are enjoying Demandforce.

April 2018

Tanya from Mission Vet

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality