About Demandforce

Demandforce is a comprehensive marketing, communications, and online reputation management solution intended to help small businesses grow their customer base and generate more revenue. Demandforce uniquely combines all relevant features and functionality into one platform. Features include marketing communications, automated appointment reminders/confirmations, online reputation management tools, two-way texting functionality, a consumer portal, and desktop notifications.

Demandforce helps businesses be more efficient with fully customizable email campaigns, business listing management, plus more. The platform's time-saving and modern features are designed to help businesses run smoothly while increasing communication with clients. With marketing commun...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

54 Reviews of Demandforce

Average User Ratings

Overall

3.63 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(14)

14

3 stars

(9)

9

2 stars

(6)

6

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 54 results

March 2019

Jeffrey from SYNCrew

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

My friend and business owner could not be happier!

Pros

Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process

Cons

Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

Response from Demandforce

Replied July 2019

Hi Jeffrey, thanks for the feedback! We love it when our customers are happy, and it's great that the text messaging feature is working well for your business!

May 2020

Jon from Bikram Yoga Delray Beach

Company Size: 2-10 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2020

Demandforce User Review

Great - used it for more than 5 years until Referrizer came along with a couple of extra features I was needing

Pros

Ability to send out mass group text messages

Cons

No customer loyalty points or customer referral program

Reasons for Switching to Demandforce

Ability to send out mass text messages

January 2021

stan from markiewicz

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

January 2021

demandforce

We were able to increase our marketing communications with our patients in a personal and effective manner.

Pros

With demandforce the office has increased patient communication in a cost effective way to increase practice revenue

Cons

It took some time to set up to improve communication with existing patients as well as lost patients.

July 2018

Patti from Avenue Hair & Urban Designs by Avenue

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

July 2018

No happy! Recently I have not been able to login on my personal laptop unless I am at the business.

Pros

If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.

Cons

So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

Response from Demandforce

Replied July 2019

Hi Patti! Thanks so much for your feedback. We love that our software is user friendly! We are always making improvements and have made some changes since you last wrote this review. Check us out at go.demandforce.com!

October 2020

Laura from Affiliated Dermatology

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2020

DemandForce - A Great Tool for Appointment Reminders

Overall, DemandForce worked well for a medical practice seeking to provide an easy way to confirm appointments and send out appointment reminders for patients.

Pros

DemandForce was a great tool to keep our patients informed about their appointments. The platform was easy to use and offered customization options to fit the needs of our large practice. The customer service team was also always quick to respond and troubleshoot problems as they were presented.

Cons

The reporting options were pretty basic and we that's an area that we spend a lot of our time in to learn about what works and what doesn't work for our patients.

Reasons for Choosing Demandforce

I was already familiar with DemandForce and knew the capabilities that the software offered.

Reasons for Switching to Demandforce

Solutionreach was always glitching when it came to updating patient information and cancelled or new appointments.