My friend and business owner could not be happier!

Pros

Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process

Cons

Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

DemandForce - A Great Tool for Appointment Reminders

Overall, DemandForce worked well for a medical practice seeking to provide an easy way to confirm appointments and send out appointment reminders for patients.

Pros

DemandForce was a great tool to keep our patients informed about their appointments. The platform was easy to use and offered customization options to fit the needs of our large practice. The customer service team was also always quick to respond and troubleshoot problems as they were presented.

Cons

The reporting options were pretty basic and we that's an area that we spend a lot of our time in to learn about what works and what doesn't work for our patients.

No happy! Recently I have not been able to login on my personal laptop unless I am at the business.

Pros

If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.

Cons

So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

demandforce

We were able to increase our marketing communications with our patients in a personal and effective manner.

Pros

With demandforce the office has increased patient communication in a cost effective way to increase practice revenue

Cons

It took some time to set up to improve communication with existing patients as well as lost patients.

Useful software

Overall, this software is great. Even if there is something I was unable to figure out, customer support is very accessible.

Pros

Demand force is a great tool to help manage patient retention, and communication. It saves employees time each day, by confirming appointments. It also provides patients the opportunity to leave a review on our business.

Cons

Some of the features were a little difficult to learn to use, I do think the software could be a little more user friendly.

Demandforce

Great customer service. You're always able to speak with someone quickly.

Pros

Ease of use. I love that I can send out emails with ease and select my parameters. We can communicate with clients easlily.

Cons

would like it a bit more tailored to the doctors schedules. Clients request an appointment and we have to call them back because that doctor is not working or available at the time selected.

Avoid demand force!

Customer service was horrible. When I spoke with them regarding services that had not been happening, they passed it off. A large amount of revenue was lost for several months.

Pros

I liked the ease of use and the confirmations for appointments. It also is a great reputation builder.

Cons

Can’t take reviews with you if you discontinue services. Also, they did not text clients as thought. We had several very upset about not receiving text regarding past due vaccinations, etc.

Demandforce

We are pleased with the program. It is primarily used to track incoming appointment requests and it does a great job with that.

Pros

The program makes our online booking simple and keeps it all in one place. The best part of the program is the automated confirmation emails/texts that it sends out Demandforce is synced to our calendar program and is able to confirm appointments for us.

Cons

There is no way, or I have yet to figure out how to do it, to send a mass message out to our clients. I do have limited access to the program, but I would love to see this capability. Being able to message clients to inform them of closings or upcoming events would be amazing.

Don't do it!

Poor experience, look elsewhere!

Pros

The only function that Demandsource did well for our practice was provide the ability to post patient reviews to an internal page on our website.

Cons

Demandforce did not have the capabilities to support a complex, multi-specialty practice such as ours. In addition, the billing was a mess! They over-charged us and it took months to get ironed out.

Poor service

Pros

Service to sign up was great then all down hill from there

Cons

There response to a problem is not there. They blow you off and do not step up and solve issues with there system

Confirm Appointments with Ease

Overall, a very positive experience with Demandforce. My co-workers and I have found the live text feature very useful, it was a smart addition! Our clients frequently comment how helpful all the text and email reminders are, though we do have a few that wish we could adjust the frequency. At least we can opt them out if needed.

Pros

I really like the ability to text clients in real time using the text feature. If we are unable to reach a client via phone directly, this method of communication comes in very handy and gives us another means of contact that usually works better anyway since people text so frequently these days.

Cons

We did previously have an issue with auto-text confirmations texting the wrong time of a 2 or more part appointment. Our clients kept calling confused, and/or showing up late. It took over a month for this issue to get fixed, but to my knowledge it was fixed and hopefully will not be an issue in the future.

Helpful

Generally I am happy with my DemandForce experience although for the cost I feel there could be some serious improvements to the customization of email and text message templates.

Pros

The automatic email and text messages that are sent to my clients. Such as the campaigns that help remind clients when they are due to come in again. Birthday emails, etc.

Cons

Editing and designing emails and text messages could be easier and more customizable. I’ve had difficulty recently adding photos to my emails, which is a huge negative. I had to contact customer service and the representative had to add the images for me. Not ok! Very frustrating. This should be an easy function.

Demandforce User Review

Great - used it for more than 5 years until Referrizer came along with a couple of extra features I was needing

Pros

Ability to send out mass group text messages

Cons

No customer loyalty points or customer referral program

It is "ok" for a reminder/review manager

It was ok. Like I said, [SENSITIVE CONTENT HIDDEN] was wonderful to work with and made my initial experience really good. But once I started at my second practice, I had a different experience.

Pros

The price was good. [SENSITIVE CONTENT HIDDEN] in customer service was great. I set-up and implemented this program at my last veterinary practice, and we had good success with it for years. When I changed jobs to my current practice, they were already using DemandForce, but were lied to by their customer service rep that if they were to drop DF, they would lose all of the reviews clients had left them through DemandForce. Which is absolutely not true. Anyone can download the PDF of the reviews. Then we realized after changing practice management software, that Demandforce failed to convert over 500 clients that were overdue for reminders, and stopped sending reminders to those clients for almost 2 years. The office lost a lot of income because of this.

Cons

Not as user friendly as similar services such as PetDesk. The dashboard is not as appealing or user friendly.

The best communication tool around

I have used Demand Force 2 separate times. The first I was not so happy. However, this time I feel like they have fixed all the glitches and have an awesome product.

Pros

I love this product! It keeps me in contact with my patients in real time. I can check on them and they can contact me. Our patients feel valued, that we check on them.

Cons

I have not found that there is anything I do not like so far, other than I wish when texting patients I had more words available.

Great for Online Appointment Booking

Pros

I like that our company is able to offer customers the feature of booking online. It's useful for marketing campaigns in terms of tracking open rate and revenue produced from emails.

Cons

I wish creating marketing emails was more advanced, I feel they look more plain than other companies reaching out to me with the same concept of DF. It would also be nice if customers were able to input their address when booking appointments so that my company wouldn't have to reach out to customers to complete the booking process (we're an hvac business so appointments take place at the customer's home).

Back-end follow ups!

Generally it works and it does its job well. However, its difficult to manage this platforms unsubscribe options to then meld with other marketing platforms unsubscribe lists. Makes it very difficult to use best practices.

Pros

The email/text/automated messages are very easy to implement and create.

Cons

The connector that links your QB file to Demandforce is a little cantankerous and 'breaks' for no apparent reason at random points which usually requires a support call which can then take a few hours to get it working again.

Great entry level program for generating customer interface

Good program for shops not currently using one, but suffers compared to others in their category.

Pros

Sends appointment reminders, scheduled service specials, and requests customer feedback and reviews.

Cons

Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback.

Demand Force

We have used Demand Force for a few years now and we are extremely happy with them. They keep up so well with our customers and keep on top of reviews, emails, etc. I love that they offer the links for appointments also. A great company to work with!

Pros

Demand Force is a great company that has helped us receive many leads and keep our current customers active and happy!

Cons

keeping connected is important but they are great at letting you know if there are any problems with this

Great CRM software !

Able to automate customer emails and get customer reviews.

Pros

Easy to access via mobile device. I can find all of my customers and their service history easily. This is a great way to mange automated email contacts with customers, ask for customer reviews, and retain customers.

Cons

It would be nice to have a dedicated area to create and save quotes. There is "notes" area to add info , but a sales quote format would be very helpful.

Fairly easy to use, lot's of features for campaigns to survey or inform your clients.

Real time surveys from clients, appointment confirmations, and post card reminders.

Pros

I really enjoy the surveys they automatically send out to our clients. It lets me know real time what clients think of the practice.

Cons

Seems to be overpriced for how much competition there is with companies like this. I also don't like how many reviews we have from clients on their website, that don't make it to Google.

Very Reliable and Efficient

Pros

Love how it integrated with our dental software, it makes confirming appointments and contacting patients a breeze! Also very easy to change patient preferences.

Cons

Not quite as customizable as I would prefer, sometimes it would be nice to send something other than the 'stock' message

EASY hands free way to keep track of your business and customer

Wonderful, simple way to bring you and your business together.

Pros

Clean layout, easy to use, flexibility with contacting your customer using texts/emails. Ability to manage scheduling and reminders day to day with a simple click of a button. Data provided was easy to understand and very transparent.

Cons

ability to toggle privacy of your important data depending on the user.

demandforce

Pros

This software is amazing. I love that it does everything all in one. I really think the texting capabilities are invaluable and have been a great way to get more responses from clients. Also, the review section is helpful.

Cons

Nothing. I can only say that not being able to access information without internet i.e., if the power goes out.

Super helpful tool for any dental practice

Pros

Great way to automate daily task in a dental office such as patient appointment reminders and marketing communications.

Cons

I wish the marketing email templates and layouts had more professional features so that the emails looked more technologically advanced

Dentist

Love the Customer Success Manger support.

Pros

This software is simple to use. It has the latest and up to date technology. It can be personalized by me. If I need help, I can contact my account success Manger and she teaches me how to resolve my issue.

Cons

My only issue is that their headquarters is in California. I am from the east coast. If I have a concern, I have to wait till 8am their time and 11am my time.

Started out great and lost value as we were using the program

Pros

Ease of the install and automation of the correspondence with patients. The customer service was always wonderful when we did have to call in as well.

Cons

They started to branch out into other fields too quickly and most of the information we were receiving was no longer related to the dental field.

Great software for growing a business!

Less work for the receptionists!!

Pros

I loved the reminders. My clients really liked being able to get text or email reminders instead of a phone call.

Cons

In my opinion this software is a little on the expensive side. It was able to do a lot to help maintain and grow my business, but I can't say that it was worth the price.

Great product

Pros

Pros: You can market to your client base easily. Reviews.

Cons

Cons: I'm not so sure Demandforce is keeping up with competitors products.

Amazing Support and features

Professional, prompt and well priced for the features offered.

Pros

Great responsive support and it solves our marketing issues. We love that it connects with our ChiroTouch system and a partner with WebMD.

Cons

Works great! No complaints. We haven’t crossed any issues.

DemandForce Helps Dentists with Marketing

This product allows me to do marketing operations like email marketing, texting, reactivation and more are automized with ease in one location.

Pros

I like that so many marketing operations like email marketing, texting, reactivation and more are automized with ease in one location.

Cons

I don't like that the postcards aren't very customizable and their templates aren't the best looking. They are little dated and you can't change text on front.

Used software for about a year

Pros

It will automatically mark appointments confirmed in our software. Solicits reviews to facebook and google.

Cons

I would like the appointment requests to be for a more specific timeframe, and be able to give clients alternate choices.

Neat system but doesn't live up to it's hype

Pros

It was an easy system to use and it had a lot of great reports to gather information on your customers.

Cons

It was expensive and didn't see the results we wanted to justify the amount spent in a 6 month span of time.

No Fexibility

I would say we are creating more problems rather than alleviating any.

Pros

They did in fact send out texts for patient reminders on a reliable basis.

Cons

It automatically recalls every patient who hasn't been seen in 2 years and there is no way to tailor it. You may have seen a child with a wart 2 years before and it sends a text that he/she needs to come in. This has overcrowded our schedule with patients we don't need to see. When we talked to them about this they said they would "work on it." One year later and we went with another company.

Great way to keep in contact with customers.

Easy to communicate effortlessly with clients.

Pros

I like how this program keeps in contact with clients. You can customize how it contacts customers and sit back and it will do the work for you. Makes it simple and effortless.

Cons

I wish I could get a report sent to me monthly of the emails that are returned as undelivered. I can download a list but as far as I can tell I can just download one list of all time but would help tremendously if it could happen monthly.

Just not for us

I only used a man force for a short time and I would say that it was underutilized and just not right for the needs of our practice.

Pros

I think demand force has a potential to be really amazing, they had quite a bit of features and I think since we moved away from them they've actually added on more features. Perhaps they have stepped their game up and are able to offer more variety to their clients.

Cons

The platform was not easy on the eyes or easy to navigate in my opinion. Not to mention we did not have clear communication with our account manager so understanding how to navigate was pretty difficult when you're learning on your own. There were many features we never got to utilize.

Not user friendly, hard to navigate, no support

Pros

I'm not too crazy about any part of this software. It has declined over the time span that we've worked with it--and the customer service has gotten worse. Word is that they were bought by a company that specializes in retail and not healthcare, so that wasn't good for us.

Cons

DemandForce is hard to navigate, is not user friendly, and is not customizable. In order to be a customer/patient management and communication system, it has to be customizable and flexible and it is not. There are many other options out there that provide the customization and flexibility businesses need and want.

Demand Force has help us retain and attract new patients. We love our rep, Rebecca!

Pros

The dashboard is simple and easy to use and edit. Also love the open communication with our rep, and the ability to segment patient communications.

Cons

We'd love to have patient payment portal options and appointment save the date possibilities. We are looking forward to those features.

Great for client interaction

Pros

I love that we can reply to client texts or messages and review feedback easily.

Cons

The dashboard is a little bit cluttered but otherwise fairly easy to use.

I hated this software

I didn't get any benefit from this software

Pros

I liked that I could communicate with patients if I needed to via text, email, or phone. I was somewhat useful only when patients actually interact with the DemandForce messages

Cons

I feel this software was overpriced, and the voice used in the phone messages was too robotic and clunky

Did the job, but not worth it.

It did they job, but was such a pain to use most days.

Pros

I liked how it would send out postcards & reminders to the patients that they were due for their exam.

Cons

Customer service & getting charged for services

Convenient and Direct

Demandforce has been a convenient and easy way for the office and patients to interact and schedule efficiently.

Pros

I like that you are able to make appointments easily and reminders are automatic along with lots of customization options.

Cons

There is a lack of personal touch with using the platform but the convenience outweighs that drawback .

It was okay

Pros

It was okay for what we wanted it to do for years.

Cons

They have came out with better software that is cheaper

Demandforce

Pros

Demandforce was a nice step up from Rapport through AVImark.

Cons

We didn't use Demandforce to it's full potential, as it wasn't easy to navigate. We had issues with the appointment scheduling side. Reviews side was fantastic!

A great resource!

Great! Love using it! Happy with the decision!!!

Pros

DemandForce is amazing. It is the perfect solution for appointment reminding and getting reviews!!!

Cons

It is expensive. I wish it didnt cost so much. Not much else tho. The software integrates well!!!

I thought the software was intuitive and easy to use.

Pros

The software does a great job of sending appointment reminders, and soliciting reviews and feedback from customers.

Cons

There is really not a whole lot of bad things I can say about the software except that it was pretty expensive.

Poor service and follow up

1 review 0 helpful votes “For a contact company, difficult to contact for service!” 4/25/19 I had a training session scheduled. At the last minute the trainer called my office to cancel. My dental office was closed for the training. A message that the training had been cancelled was received there AFTER I closed my office and drove in to the office. The trainer said he hoped he hadn't wasted my time. They are paid to communicate. Why wasn't my email utilized? They are contracted to communicate to patients by email. Do they even do that? Well he did waste my time! They have not yet rescheduled the training. Passive aggressive? Poor form for a "professional " company. Professional they definitely are not. “ I'm glad I can get my complaint through Henry Schein company Don't let them waste your time

Pros

Automation. Not confirmed by all patients

Cons

Service and platform inconsistency. Cannot get customer servicing

DO NOT WASTE YOUR TIME OR MONEY WITH DEMANDFORCE

Pros

I do like the hot list feature they have.

Cons

1. They will contact people that are not patients and tell them they are past due. (Customer service says there is nothing they can do about this) 2. They will send appointment reminders say you animal hospital appointment (we are NOT an animal hospital) 3. Can not customize save the date appointments. 4. We have had a huge increase in no shows since we signed up with this service. 5. They will send some people a ridiculous amount of reminders and some people none

Didn't live up to expectations

Pros

I liked the fact that our patients could interact with us using the software. The surveys that were sent to our patients were very useful and gave us great feedback quickly.

Cons

I felt over time it became a nuisance to our patients. I also felt with all the competitive companies they were overpriced.

No where near as good as they promised

Pros

I like the idea of this software and what they told me it was going to do and how everything was going to be so customize-able.

Cons

Things were constantly not working as promised and when customer service was asked about customizing certain parts for our patients we were told they were working towards that as a goal but had not been able to make it happen as of yet. We dropped them and went to Solution Reach.