Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
3.0 / 5
Customer Support
3.5 / 5
Functionality
3.5 / 5
Pros
" I love this product! It keeps me in contact with my patients in real time. I can check on them and they can contact me. Our patients feel valued, that we check on them."
"I liked the ease of use and the confirmations for appointments. It also is a great reputation builder. "
"Ease of use. I love that I can send out emails with ease and select my parameters. We can communicate with clients easlily."
Cons
" In my opinion this software is a little on the expensive side. It was able to do a lot to help maintain and grow my business, but I can't say that it was worth the price. "
"Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback. "
"keeping connected is important but they are great at letting you know if there are any problems with this"
Demandforce Reviews
Filter by:
March 2019

Jeffrey from SYNCrew
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
My friend and business owner could not be happier!
Pros
Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process
Cons
Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

Response from Demandforce
Replied July 2019
Hi Jeffrey, thanks for the feedback! We love it when our customers are happy, and it's great that the text messaging feature is working well for your business!
October 2020
Laura from Affiliated Dermatology
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2020
DemandForce - A Great Tool for Appointment Reminders
Overall, DemandForce worked well for a medical practice seeking to provide an easy way to confirm appointments and send out appointment reminders for patients.
Pros
DemandForce was a great tool to keep our patients informed about their appointments. The platform was easy to use and offered customization options to fit the needs of our large practice. The customer service team was also always quick to respond and troubleshoot problems as they were presented.
Cons
The reporting options were pretty basic and we that's an area that we spend a lot of our time in to learn about what works and what doesn't work for our patients.
Reasons for Choosing Demandforce
I was already familiar with DemandForce and knew the capabilities that the software offered.
Reasons for Switching to Demandforce
Solutionreach was always glitching when it came to updating patient information and cancelled or new appointments.
July 2018
Patti from Avenue Hair & Urban Designs by Avenue
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
July 2018
No happy! Recently I have not been able to login on my personal laptop unless I am at the business.
Pros
If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.
Cons
So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

Response from Demandforce
Replied July 2019
Hi Patti! Thanks so much for your feedback. We love that our software is user friendly! We are always making improvements and have made some changes since you last wrote this review. Check us out at go.demandforce.com!
January 2021
stan from markiewicz
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
January 2021
demandforce
We were able to increase our marketing communications with our patients in a personal and effective manner.
Pros
With demandforce the office has increased patient communication in a cost effective way to increase practice revenue
Cons
It took some time to set up to improve communication with existing patients as well as lost patients.
August 2020
Savannah from Cosmetics
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Useful software
Overall, this software is great. Even if there is something I was unable to figure out, customer support is very accessible.
Pros
Demand force is a great tool to help manage patient retention, and communication. It saves employees time each day, by confirming appointments. It also provides patients the opportunity to leave a review on our business.
Cons
Some of the features were a little difficult to learn to use, I do think the software could be a little more user friendly.
November 2020
Eileen from Gloucester County Animal Hospital
Company Size: 11-50 employees
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
November 2020
Demandforce
Great customer service. You're always able to speak with someone quickly.
Pros
Ease of use. I love that I can send out emails with ease and select my parameters. We can communicate with clients easlily.
Cons
would like it a bit more tailored to the doctors schedules. Clients request an appointment and we have to call them back because that doctor is not working or available at the time selected.
January 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
January 2020
Avoid demand force!
Customer service was horrible. When I spoke with them regarding services that had not been happening, they passed it off. A large amount of revenue was lost for several months.
Pros
I liked the ease of use and the confirmations for appointments. It also is a great reputation builder.
Cons
Can’t take reviews with you if you discontinue services. Also, they did not text clients as thought. We had several very upset about not receiving text regarding past due vaccinations, etc.
November 2020
Nick from Carey's Pet Hospital
Company Size: 2-10 employees
Industry: Veterinary
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
November 2020
Demandforce
We are pleased with the program. It is primarily used to track incoming appointment requests and it does a great job with that.
Pros
The program makes our online booking simple and keeps it all in one place. The best part of the program is the automated confirmation emails/texts that it sends out Demandforce is synced to our calendar program and is able to confirm appointments for us.
Cons
There is no way, or I have yet to figure out how to do it, to send a mass message out to our clients. I do have limited access to the program, but I would love to see this capability. Being able to message clients to inform them of closings or upcoming events would be amazing.
September 2020
Carrie from Cascade Eye & Skin Centers
Company Size: 201-500 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
September 2020
Don't do it!
Poor experience, look elsewhere!
Pros
The only function that Demandsource did well for our practice was provide the ability to post patient reviews to an internal page on our website.
Cons
Demandforce did not have the capabilities to support a complex, multi-specialty practice such as ours. In addition, the billing was a mess! They over-charged us and it took months to get ironed out.
September 2018

Troy Kaplan from TGK AUTOMOTIVE INC
Company Size: 51-200 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
September 2018
Poor service
Pros
Service to sign up was great then all down hill from there
Cons
There response to a problem is not there. They blow you off and do not step up and solve issues with there system

Response from Demandforce
Replied July 2019
Hi Troy! We are so sorry about your experience. We are constantly growing and improving so all of your feedback helps us to improve. Since the time you left this review, we have made changes, so check us out at go.demandforce.com!
July 2019
Sharon from Aveda
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
July 2019
Confirm Appointments with Ease
Overall, a very positive experience with Demandforce. My co-workers and I have found the live text feature very useful, it was a smart addition! Our clients frequently comment how helpful all the text and email reminders are, though we do have a few that wish we could adjust the frequency. At least we can opt them out if needed.
Pros
I really like the ability to text clients in real time using the text feature. If we are unable to reach a client via phone directly, this method of communication comes in very handy and gives us another means of contact that usually works better anyway since people text so frequently these days.
Cons
We did previously have an issue with auto-text confirmations texting the wrong time of a 2 or more part appointment. Our clients kept calling confused, and/or showing up late. It took over a month for this issue to get fixed, but to my knowledge it was fixed and hopefully will not be an issue in the future.

Response from Demandforce
Replied July 2019
Hi Sharon! We always appreciate feedback as it allows us to improve in the future, so thank you for the review! We are so glad you love the text communications feature.
January 2020
Ayla from cosmetics
Company Size: 1 employee
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
January 2020
Helpful
Generally I am happy with my DemandForce experience although for the cost I feel there could be some serious improvements to the customization of email and text message templates.
Pros
The automatic email and text messages that are sent to my clients. Such as the campaigns that help remind clients when they are due to come in again. Birthday emails, etc.
Cons
Editing and designing emails and text messages could be easier and more customizable. I’ve had difficulty recently adding photos to my emails, which is a huge negative. I had to contact customer service and the representative had to add the images for me. Not ok! Very frustrating. This should be an easy function.
Reasons for Choosing Demandforce
SalonIris is only compatible with DemandForce so I did not have other options, although I feel the compatibility could be greatly improved.
May 2020
Jon from Bikram Yoga Delray Beach
Company Size: 2-10 employees
Industry: Recreational Facilities and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
May 2020
Demandforce User Review
Great - used it for more than 5 years until Referrizer came along with a couple of extra features I was needing
Pros
Ability to send out mass group text messages
Cons
No customer loyalty points or customer referral program
Reasons for Switching to Demandforce
Ability to send out mass text messages
February 2020
Linda from Cat's Corner Veterinary Hospital
Company Size: 11-50 employees
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
2.0
February 2020
It is "ok" for a reminder/review manager
It was ok. Like I said, [SENSITIVE CONTENT HIDDEN] was wonderful to work with and made my initial experience really good. But once I started at my second practice, I had a different experience.
Pros
The price was good. [SENSITIVE CONTENT HIDDEN] in customer service was great. I set-up and implemented this program at my last veterinary practice, and we had good success with it for years. When I changed jobs to my current practice, they were already using DemandForce, but were lied to by their customer service rep that if they were to drop DF, they would lose all of the reviews clients had left them through DemandForce. Which is absolutely not true. Anyone can download the PDF of the reviews. Then we realized after changing practice management software, that Demandforce failed to convert over 500 clients that were overdue for reminders, and stopped sending reminders to those clients for almost 2 years. The office lost a lot of income because of this.
Cons
Not as user friendly as similar services such as PetDesk. The dashboard is not as appealing or user friendly.
December 2019
Kimberly from The Smile Independence
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
The best communication tool around
I have used Demand Force 2 separate times. The first I was not so happy. However, this time I feel like they have fixed all the glitches and have an awesome product.
Pros
I love this product! It keeps me in contact with my patients in real time. I can check on them and they can contact me. Our patients feel valued, that we check on them.
Cons
I have not found that there is anything I do not like so far, other than I wish when texting patients I had more words available.
Reasons for Choosing Demandforce
I really liked the Bundle! The communication the e-check to verify insurance.
Reasons for Switching to Demandforce
I really liked the Bundle! The communication the e-check to verify insurance.
January 2020
Taylor from Texas Air Doctors
Company Size: 2-10 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
January 2020
Great for Online Appointment Booking
Pros
I like that our company is able to offer customers the feature of booking online. It's useful for marketing campaigns in terms of tracking open rate and revenue produced from emails.
Cons
I wish creating marketing emails was more advanced, I feel they look more plain than other companies reaching out to me with the same concept of DF. It would also be nice if customers were able to input their address when booking appointments so that my company wouldn't have to reach out to customers to complete the booking process (we're an hvac business so appointments take place at the customer's home).
July 2019
Kurt from Angel Water Inc
Company Size: 51-200 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
2.0
July 2019
Back-end follow ups!
Generally it works and it does its job well. However, its difficult to manage this platforms unsubscribe options to then meld with other marketing platforms unsubscribe lists. Makes it very difficult to use best practices.
Pros
The email/text/automated messages are very easy to implement and create.
Cons
The connector that links your QB file to Demandforce is a little cantankerous and 'breaks' for no apparent reason at random points which usually requires a support call which can then take a few hours to get it working again.

Response from Demandforce
Replied July 2019
Hey Kurt, thanks so much for your review! We are constantly growing as a company and so your suggestions are very helpful for us.
April 2018

josh from Dave's Ultimate Automotive
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
April 2018
Great entry level program for generating customer interface
Good program for shops not currently using one, but suffers compared to others in their category.
Pros
Sends appointment reminders, scheduled service specials, and requests customer feedback and reviews.
Cons
Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback.

Response from Demandforce
Replied July 2019
Hi Josh! Thanks for giving us some feedback, we really appreciate it. We are glad you likes the appointment reminders and reviews features. Since you last left this review, we have made many product enhancements. Feel free to check them out at go.demandforce.com!
March 2019
Catherine from Advanced Air Systems
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Demand Force
We have used Demand Force for a few years now and we are extremely happy with them. They keep up so well with our customers and keep on top of reviews, emails, etc. I love that they offer the links for appointments also. A great company to work with!
Pros
Demand Force is a great company that has helped us receive many leads and keep our current customers active and happy!
Cons
keeping connected is important but they are great at letting you know if there are any problems with this

Response from Demandforce
Replied July 2019
Hey Catherine, thanks so much for leaving this review! We are so glad that we can help you with your marketing communications needs!
December 2017
Damon from Mirasol Fafco Solar, inc
Company Size: 11-50 employees
Industry: Renewables & Environment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2017
Great CRM software !
Able to automate customer emails and get customer reviews.
Pros
Easy to access via mobile device. I can find all of my customers and their service history easily. This is a great way to mange automated email contacts with customers, ask for customer reviews, and retain customers.
Cons
It would be nice to have a dedicated area to create and save quotes. There is "notes" area to add info , but a sales quote format would be very helpful.

Response from Demandforce
Replied July 2019
Hi Damon, thanks for your review! We are so glad that Demandforce helps you to retain customers with our marketing communications tools.
January 2018
Chris from Animal Hospital of Collin County
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
5.0
January 2018
Fairly easy to use, lot's of features for campaigns to survey or inform your clients.
Real time surveys from clients, appointment confirmations, and post card reminders.
Pros
I really enjoy the surveys they automatically send out to our clients. It lets me know real time what clients think of the practice.
Cons
Seems to be overpriced for how much competition there is with companies like this. I also don't like how many reviews we have from clients on their website, that don't make it to Google.

Response from Demandforce
Replied July 2019
Hi Chris, thanks for leaving a review! Knowing what clients think of your business is very important to make improvements and we are glad the survey tool helps you do that!
June 2019
Mati from Health,wellness and fitness
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
June 2019
Very Reliable and Efficient
Pros
Love how it integrated with our dental software, it makes confirming appointments and contacting patients a breeze! Also very easy to change patient preferences.
Cons
Not quite as customizable as I would prefer, sometimes it would be nice to send something other than the 'stock' message

Response from Demandforce
Replied July 2019
Hi Mati, thanks so much for your review! We are so glad that Demandforce helps you with contacting your patients. Thanks so much for your feedback, we are constantly growing and improving our product, so stay tuned for future product updates!
August 2018

Richard from AdvantageX Marketing
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
5.0
August 2018
EASY hands free way to keep track of your business and customer
Wonderful, simple way to bring you and your business together.
Pros
Clean layout, easy to use, flexibility with contacting your customer using texts/emails. Ability to manage scheduling and reminders day to day with a simple click of a button. Data provided was easy to understand and very transparent.
Cons
ability to toggle privacy of your important data depending on the user.

Response from Demandforce
Replied July 2019
Hi Richard! Demandforce is there to help with your marketing communications needs and we are so glad you are enjoying the text messaging and email features!
May 2019
lea from Health, Wellness and Fitness
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
May 2019
demandforce
Pros
This software is amazing. I love that it does everything all in one. I really think the texting capabilities are invaluable and have been a great way to get more responses from clients. Also, the review section is helpful.
Cons
Nothing. I can only say that not being able to access information without internet i.e., if the power goes out.

Response from Demandforce
Replied July 2019
Hi Lea, thank you so much for the feedback! We love that you love our texting and reviews capabilities, love having you as a customer.
October 2019

Melissa from Smiles at Fairfax corner
Company Size: 2-10 employees
Industry: Medical Devices
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
October 2019
Super helpful tool for any dental practice
Pros
Great way to automate daily task in a dental office such as patient appointment reminders and marketing communications.
Cons
I wish the marketing email templates and layouts had more professional features so that the emails looked more technologically advanced

Response from Demandforce
Replied October 2019
Hi Melissa, thank you for your feedback. We appreciate having you as a customer and love that Demandforce has been super helpful to your dental practice. The email campaigns feature is going to get a refresh soon, so stay tuned!
April 2018
Anthony from Pediatric Dentistry of West Boylston.
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Dentist
Love the Customer Success Manger support.
Pros
This software is simple to use. It has the latest and up to date technology. It can be personalized by me. If I need help, I can contact my account success Manger and she teaches me how to resolve my issue.
Cons
My only issue is that their headquarters is in California. I am from the east coast. If I have a concern, I have to wait till 8am their time and 11am my time.
April 2018
Anonymous
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
April 2018
Started out great and lost value as we were using the program
Pros
Ease of the install and automation of the correspondence with patients. The customer service was always wonderful when we did have to call in as well.
Cons
They started to branch out into other fields too quickly and most of the information we were receiving was no longer related to the dental field.

Response from Demandforce
Replied July 2019
Thanks so much for the feedback! We are constantly growing, and feedback such as this helps to inform future product enhancements and improvements. Since the time you left this review, we have made many improvements, so feel free to check them out go.demandforce.com!
July 2018
Erin from Essentials Day Spa and Hair Salon
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Customer support
3.0
Functionality
5.0
July 2018
Great software for growing a business!
Less work for the receptionists!!
Pros
I loved the reminders. My clients really liked being able to get text or email reminders instead of a phone call.
Cons
In my opinion this software is a little on the expensive side. It was able to do a lot to help maintain and grow my business, but I can't say that it was worth the price.

Response from Demandforce
Replied July 2019
Hi Erin, We are so glad that you are enjoying Demandforce's marketing communications features and more specifically our reminders feature. Thanks so much!
March 2019
Nick from Modesti's Car Care Center
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2019
Great product
Pros
Pros: You can market to your client base easily. Reviews.
Cons
Cons: I'm not so sure Demandforce is keeping up with competitors products.

Response from Demandforce
Replied July 2019
Hi Nick! Thanks for your review, we are glad you can easily market to your client base. We are constantly growing and improving so stay tuned for future product updates!
August 2019
Charn from Tolk Chiropractic and Wellness
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Amazing Support and features
Professional, prompt and well priced for the features offered.
Pros
Great responsive support and it solves our marketing issues. We love that it connects with our ChiroTouch system and a partner with WebMD.
Cons
Works great! No complaints. We haven’t crossed any issues.
Reasons for Choosing Demandforce
Connection to Chirotouch

Response from Demandforce
Replied August 2019
Hi Charn, thanks so much for your review! We are so glad that you love the customer support and features that Demandforce offers and that it solved your marketing issues.
February 2020

Elesha from Self Employed
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
DemandForce Helps Dentists with Marketing
This product allows me to do marketing operations like email marketing, texting, reactivation and more are automized with ease in one location.
Pros
I like that so many marketing operations like email marketing, texting, reactivation and more are automized with ease in one location.
Cons
I don't like that the postcards aren't very customizable and their templates aren't the best looking. They are little dated and you can't change text on front.
April 2018
Tanya from Mission Vet
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2018
Used software for about a year
Pros
It will automatically mark appointments confirmed in our software. Solicits reviews to facebook and google.
Cons
I would like the appointment requests to be for a more specific timeframe, and be able to give clients alternate choices.

Response from Demandforce
Replied July 2019
Hi Tanya! Thanks for letting us know your feedback. We have made many product enhancements and improvements since the time you left this review. Feel free to check them out at go.demandforce.com!
December 2017
Jesse from Ultimate Mobile Detailing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
1.0
Customer support
3.0
Functionality
5.0
December 2017
Neat system but doesn't live up to it's hype
Pros
It was an easy system to use and it had a lot of great reports to gather information on your customers.
Cons
It was expensive and didn't see the results we wanted to justify the amount spent in a 6 month span of time.

Response from Demandforce
Replied July 2019
Hi Jesse, thanks for your feedback! We have made a lot of great product updates since you last left this review. Feel free to check them out at go.demandforce.com
January 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Functionality
1.0
January 2019
No Fexibility
I would say we are creating more problems rather than alleviating any.
Pros
They did in fact send out texts for patient reminders on a reliable basis.
Cons
It automatically recalls every patient who hasn't been seen in 2 years and there is no way to tailor it. You may have seen a child with a wart 2 years before and it sends a text that he/she needs to come in. This has overcrowded our schedule with patients we don't need to see. When we talked to them about this they said they would "work on it." One year later and we went with another company.

Response from Demandforce
Replied July 2019
Thanks so much for the feedback. We are constantly improving and reviews like this help us with future product iterations. We have updated our reminders feature in the time that you left your review and would love for you to check it out at go.demandforce.com!
July 2018
Matt from Westin
Company Size: 5,001-10,000 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2018
Great way to keep in contact with customers.
Easy to communicate effortlessly with clients.
Pros
I like how this program keeps in contact with clients. You can customize how it contacts customers and sit back and it will do the work for you. Makes it simple and effortless.
Cons
I wish I could get a report sent to me monthly of the emails that are returned as undelivered. I can download a list but as far as I can tell I can just download one list of all time but would help tremendously if it could happen monthly.

Response from Demandforce
Replied July 2019
Hi Matt! We are so glad that you are enjoying Demandforce's marketing communication features and especially love that you feel it is simple and effortless. We love feedback, and have made several updates since you last left this review!
April 2021
Candice from Turkey Creek Animal Hospital
Company Size: 11-50 employees
Industry: Veterinary
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
2.0
Functionality
2.0
April 2021
Just not for us
I only used a man force for a short time and I would say that it was underutilized and just not right for the needs of our practice.
Pros
I think demand force has a potential to be really amazing, they had quite a bit of features and I think since we moved away from them they've actually added on more features. Perhaps they have stepped their game up and are able to offer more variety to their clients.
Cons
The platform was not easy on the eyes or easy to navigate in my opinion. Not to mention we did not have clear communication with our account manager so understanding how to navigate was pretty difficult when you're learning on your own. There were many features we never got to utilize.
June 2018
Anonymous
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
3.0
Customer support
1.0
Functionality
1.0
June 2018
Not user friendly, hard to navigate, no support
Pros
I'm not too crazy about any part of this software. It has declined over the time span that we've worked with it--and the customer service has gotten worse. Word is that they were bought by a company that specializes in retail and not healthcare, so that wasn't good for us.
Cons
DemandForce is hard to navigate, is not user friendly, and is not customizable. In order to be a customer/patient management and communication system, it has to be customizable and flexible and it is not. There are many other options out there that provide the customization and flexibility businesses need and want.

Response from Demandforce
Replied July 2018
Thank you for your review. We pride ourselves on our customer service, so I am sorry to hear that you did not have an excellent experience. If you can provide additional information about your business we will be sure to follow up on your concerns.
May 2018
Natalie from D4C Dental Brands
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2018
Demand Force has help us retain and attract new patients. We love our rep, Rebecca!
Pros
The dashboard is simple and easy to use and edit. Also love the open communication with our rep, and the ability to segment patient communications.
Cons
We'd love to have patient payment portal options and appointment save the date possibilities. We are looking forward to those features.
December 2018
Aurora from Salon Red
Company Size: 51-200 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Great for client interaction
Pros
I love that we can reply to client texts or messages and review feedback easily.
Cons
The dashboard is a little bit cluttered but otherwise fairly easy to use.

Response from Demandforce
Replied January 2019
Thank you Aurora for the wonderful review. We are happy that you are enjoying Demandforce.
November 2017
Aaron from Urias Eyecare
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
3.0
Functionality
3.0
November 2017
I hated this software
I didn't get any benefit from this software
Pros
I liked that I could communicate with patients if I needed to via text, email, or phone. I was somewhat useful only when patients actually interact with the DemandForce messages
Cons
I feel this software was overpriced, and the voice used in the phone messages was too robotic and clunky

Response from Demandforce
Replied July 2019
Hey Aaron! Thanks for leaving us some feedback. We are constantly growing and improving and since the time you left this review, we have revamped a lot of our features. Feel free to check them out at go.demandforce.com!
March 2020
Lisa from Combs EyeCare & EyeWear
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
2.0
Functionality
2.0
March 2020
Did the job, but not worth it.
It did they job, but was such a pain to use most days.
Pros
I liked how it would send out postcards & reminders to the patients that they were due for their exam.
Cons
Customer service & getting charged for services
December 2020
Emily Ann from West LA Hand Center
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
December 2020
Convenient and Direct
Demandforce has been a convenient and easy way for the office and patients to interact and schedule efficiently.
Pros
I like that you are able to make appointments easily and reminders are automatic along with lots of customization options.
Cons
There is a lack of personal touch with using the platform but the convenience outweighs that drawback .
July 2019
Danielle from Air Park Auto Service
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
July 2019
It was okay
Pros
It was okay for what we wanted it to do for years.
Cons
They have came out with better software that is cheaper
December 2020
Becky from Pine Meadow Vet Hosp
Company Size: 11-50 employees
Industry: Veterinary
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
2.0
Functionality
5.0
December 2020
Demandforce
Pros
Demandforce was a nice step up from Rapport through AVImark.
Cons
We didn't use Demandforce to it's full potential, as it wasn't easy to navigate. We had issues with the appointment scheduling side. Reviews side was fantastic!
Reasons for Switching to Demandforce
When it was PetWise with AVImark... it was great. Then came Rapport.... not great so we changed to Demandforce.
October 2019
James from Marketing & Advertising
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2019
A great resource!
Great! Love using it! Happy with the decision!!!
Pros
DemandForce is amazing. It is the perfect solution for appointment reminding and getting reviews!!!
Cons
It is expensive. I wish it didnt cost so much. Not much else tho. The software integrates well!!!

Response from Demandforce
Replied November 2019
Hey James, we are so glad that you love our all in one marketing communication software!
April 2018
Steven from LoSasso
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
2.0
Customer support
5.0
Functionality
4.0
April 2018
I thought the software was intuitive and easy to use.
Pros
The software does a great job of sending appointment reminders, and soliciting reviews and feedback from customers.
Cons
There is really not a whole lot of bad things I can say about the software except that it was pretty expensive.

Response from Demandforce
Replied July 2019
Hey Steven! Thanks so much for your review, we are so glad that our software was intuitive and easy for you to use.
April 2019
Neal from Neal N Tamura, DDS
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
April 2019
Poor service and follow up
1 review 0 helpful votes “For a contact company, difficult to contact for service!” 4/25/19 I had a training session scheduled. At the last minute the trainer called my office to cancel. My dental office was closed for the training. A message that the training had been cancelled was received there AFTER I closed my office and drove in to the office. The trainer said he hoped he hadn't wasted my time. They are paid to communicate. Why wasn't my email utilized? They are contracted to communicate to patients by email. Do they even do that? Well he did waste my time! They have not yet rescheduled the training. Passive aggressive? Poor form for a "professional " company. Professional they definitely are not. “ I'm glad I can get my complaint through Henry Schein company Don't let them waste your time
Pros
Automation. Not confirmed by all patients
Cons
Service and platform inconsistency. Cannot get customer servicing
May 2019
Jenny from Arthur Dental Group
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
May 2019
DO NOT WASTE YOUR TIME OR MONEY WITH DEMANDFORCE
Pros
I do like the hot list feature they have.
Cons
1. They will contact people that are not patients and tell them they are past due. (Customer service says there is nothing they can do about this) 2. They will send appointment reminders say you animal hospital appointment (we are NOT an animal hospital) 3. Can not customize save the date appointments. 4. We have had a huge increase in no shows since we signed up with this service. 5. They will send some people a ridiculous amount of reminders and some people none

Response from Demandforce
Replied July 2019
Hi Jenny, we are so sorry that this was your experience. We are trying to constantly improve and grow, so thanks for letting us know.
September 2018
MELISSA from EnVision
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Functionality
3.0
September 2018
Didn't live up to expectations
Pros
I liked the fact that our patients could interact with us using the software. The surveys that were sent to our patients were very useful and gave us great feedback quickly.
Cons
I felt over time it became a nuisance to our patients. I also felt with all the competitive companies they were overpriced.

Response from Demandforce
Replied July 2019
H Melissa! Thanks for your feedback, and we are glad that you liked the survey feature. We have made a few changes since you last left this review and would love for you to check it out! Visit go.demandforce.com for more information.
February 2018
Shari from Wake Forest Family Eyecare
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
3.0
Functionality
2.0
February 2018
No where near as good as they promised
Pros
I like the idea of this software and what they told me it was going to do and how everything was going to be so customize-able.
Cons
Things were constantly not working as promised and when customer service was asked about customizing certain parts for our patients we were told they were working towards that as a goal but had not been able to make it happen as of yet. We dropped them and went to Solution Reach.

Response from Demandforce
Replied July 2019
Hey Shari! Thanks for leaving this review! We are constantly growing and improving. Since the time you left this review, we have made many product enhancements and improvements. Feel free to check them out at go.demandforce.com!
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