DJUBO StarSight is a cloud-based reputation management solution that caters to hospitality businesses of all sizes and offers tools for review generation, review monitoring and competitor analysis.

DJUBO StarSight’s dashboard displays information about hotel reviews and ratings that are collected from various third-party websites such as Trivago, Cleartrip and MakeMyTrip. The solution allows backend staff to analyze customer feedback and respond to negative reviews.

DJUBO StarSight offers sentiment analysis, which allows hotel management to identify the number of reviews that are positive or negative. Additionally, hotel managers can analyze customer feedback by categorizing reviews using machine learning and natural language processing filters. DJUBO StarSight also provides a graphical representation of overall market trends, which helps users to compare their hotel performance with competitors.

Services are provided on a monthly subscription basis and customer support is offered through an online knowledge base.



47 Reviews of DJUBO StarSight

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 47 reviews

December 2018

Baratharun from The Brook Resorts & Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Best Channel Manager

Pros

The software has plenty of features to control the entire property from sales to wages to invoices to inventory.

Cons

Nothing for now. Will update in few months time.

October 2018

Rahul from Nova Patgar Tents

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

Worst Customer Service : Once they sell it to you, they don't respond

I will never recommend anyone or use it ever again.

Pros

The software is built considering each and everything that you may encounter at your hotel. It has all the functionality one generally needs to operate hotel

Cons

The software is very difficult to operate. The processes are so lengthy that you tend to forget the ones that are not in daily use. Its a really difficult task if you want to change the policies a bit. The worst thing is the customer support you get from these people. They assign you a person who will help you with all your tasks during the working hours. My RM would never take my call, never respond on mail and even after several requests of changing her, they will say that she is overburdened with our other projects(Is that my fault?). Overall very bad experience. I have used other softwares and the customer support is one thing everybody takes care of.

September 2018

Baratharun from Sri Durga Residency

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Best Channel Manager i have used

Would definitely recommend. Easy to use and syncs well with all third parties.

Pros

Everything is so seamless in this. Works perfectly .

Cons

The price is a bit expensive considering the number of rooms for my property.

September 2018

Vinoth from hotel saratharajans

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Djubo its good platform for hoteliers

good one

Pros

its particularly made for hotel owners and consultants its very easy to annalists of the market

Cons

there is no cons on this but its use full for end user also

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

The perfect option for our property

Pros

We have been able to really identifiy which channel works for us and which doesnt. This platform has given us the ability to really maximise where required. The layout of the platform is perfect for us and is very quick to use. Really recommend this platform highly to small prpoerties who want to make a difference.

Cons

Please keep adding more, it is definitly capable of growing but the limitations in the features at the moment is the hold back.

August 2018

Partha from Finestays Hospitality

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Perfect in all respects

Wonderful. It has helped us to distribute our inventory across all channels and maximise revenue.

Pros

The ease of use with minimal hands-on training

Cons

Few bugs still exist in the taxation section.

July 2018

Elu from Park Hotel Bhutan

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

My Djubo Experience

Online booking are easily reflected in Djubo

Pros

The things which i like most about Djubo is User Friendly nature of software.


Cons

Admin can make changes even in the past bookings Id.

July 2018

snehal from terra eco tourism pvt ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

USING SINCE 3 YEAR

We are using Djubo since 3 year and satisfied with product

Pros

Overall all features are good and easy to operate..

Cons

still unable to push rates times on some ota

July 2018

Dilshad from Outward Bound India Himalaya

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

DJubo Has Helped Give Business The Competitive Advantage

Pros

1. It's simple to use. The UI is not complex and it doesn't take time to get the hang of it.
2. When you sign on, they're right there with you helping you input data and guiding you through the whole process.
3. Historical reports are now easy to access.
4. Rate Plans can be changed in an instant.

Cons

1. Reports regarding our most used OTAs and the revenue percentage they contribute to our business are hard to come by and need to be culled out from existing data.
2. After the initial assistance when signing up, Customer service is slow and needs to be followed up multiple times before action is taken. They do however, follow through finally.

July 2018

Karmveer from MARKET MY HOTEL

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

July 2018

FEEDBACK FOR MULTIPLE HOTELS

IT OK. IT CAN BE BETTER.

Pros

GOOD FEATURES.
EASE OF USE.
GOOD USER INTERFACE

Cons

NOT FLEXIBLE TO CUSTOMER REQUIREMENT....

July 2018

janvi from MensenTock Communications

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

DJUBO IS BEST CAN B E BETTER

djubo is best , easy to function excellent service thank you so much djubo..hope it comes up more features to make our work easier

Pros

we can track booking, cancel and block using djubo from anywhere and the best part is its mobile friendly

Cons

It should have auto release feature, like if we have blocked some room and we have set some cut off so it should have a feature of auto release

everyday djubo sents front desk report list of checkin thatz great djubo could be lot more better if they could send us outstanding payment remainder daily or weekly...

Response from Djubo of DJUBO

Replied July 2018

Dear Ma'am, we already have the auto release feature. We will contact your shortly to give you a demo of this feature. Regards.

July 2018

Viveak from Vivera Grande

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

An advanced CRM

Great as an CRS.

Pros

The main pro about the software is the model they use to assign the rate plans, dynamically on daily basis. The mobile app also is user-friendly. The Star sight and insight has always helped me to analyse data with a different perspective.

Cons

So far So good. We, at Vivera Grande, use a separate PMS. If DJUBO CRS has been managed to link bookings picked up automatically in PMS also.

July 2018

Rinzin from Park Hotel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

User Friendly

Pros

Djubo is very user friendly, very easy to use hence saving our time to train the new collegues.

Cons

Djubo related with Front office where its very easy to change the rates plus recheck in the guests once we have showed them check out status.

Response from Djubo of DJUBO

Replied July 2018

Dear sir, we were not able to understand the exact issue raised by you in the Cons section. We will contact you offline to understand the same. Regards.

July 2018

vivek from Hospitality Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Good but needs lots of advance improvement.

It's good and we expect even better.

Pros

It's easy to use and but as lots of new technologies are developing so lots of customised changes and development is required. Also personal assistance in explaining the product internal usage and facility to end-users in a detailed matter is a must. All the best.

Cons

It's malfunctions at times and it becomes tough at the time of billing sometimes.

July 2018

Manish from Rahi Group of Hotels

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

July 2018

Service issue

They must change to survive!

Pros

Its very easy and user friendly to use.

Cons

The staff will harass you for payments but won't reply to your issues.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

Great but customer support lacking!

it's good

Pros

Ease of operating the inventory, uploading rates and marking them on calendar

Cons

the support from Djubo team. They must improve

July 2018

Kartikeya from Hotel Mayur

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Djubo: A perfect solution for hotels

Pros

ease of use, multiple softwares combined in one, quick customer support

Cons

Invoice generation has alot of bugs. Sometimes it doesnot calculate taxes correctly sometimes it doesnot calculate it at all. Also report could have been more user friendly.

July 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Djubo with us last Two Years

As I said, I'm using Djubo last Two or more years and We are revenue management and Marketing base co. Djubo is with us from the day one for all our properties what we are developing in all destination and professional software. I am thankful toSales Manager of Djubo who introduced me the same.

Pros

Djubo is an excellent channel manager with wonderful additional features which is required for all type of Hotels / Resorts / Home stay.

Cons

Sorry i wont find anything negative from my expereice

July 2018

Dheeraj from Mana Hotels

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Overall a great product

Djubo helped us getting more bookings online and helped us synchronizing inventory/rates with ease. We can always recommend Djubo to small/mid-range hotels. And support team is excellent to cherish always.

Pros

Its best for making the reservations and managing other online channels. Reporting is also a good part of Djubo.

Cons

Djubo team should work on to increase the speed of the software opening, creating voucher etc. As of now, its slow. Designing can be improved to give it a fresh look.

Response from Djubo of DJUBO

Replied July 2018

Thanks for your encouraging feedback sir.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Excellent Software for Hotel Inventory Management

Pros

We have been using this software for quite sometime now and the experience has been seamless. Backed by excellent customer support and round the clock service we loved everything about the software. Highly recommended

Cons

It is a bit expensive but for the value it brings and helps us save on Manpower in long run it's an excellent choice for Hotels.