FeedCheck

RATING:

5.0

(6)
Overview

About FeedCheck

FeedCheck is a reputation management software designed to help businesses in the hospitality and retail sectors collect and analyze customer feedback across various channels. The platform enables administrators to receive real-time alerts regarding new reviews and questions. Managers can visualize data across review history, track resolution status and export data to Microsoft Excel on a unified interface. FeedCheck allows teams to capture product reviews of competitors and perform comparative analysis for specific categories. Additionally, operators can gain insights into customer sentiments and the total number of reviews during a specific time frame. FeedCheck lets businesses integrate the system with several third-party applications including Slack, Twilio, Zende...

FeedCheck Pricing

Pricing depends on the number of products and the number of stores tracked. Please contact FeedCheck for pricing details.

Starting price: 

$59.00 per month

Free trial: 

Available

Free version: 

Available

FeedCheck dashboard
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FeedCheck Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for FeedCheck

6 Reviews

User Profile

Sarah

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

A scaleable partner we love working with!

PROS

The Feedcheck team is always on top of our requests. Timely responses and excellent uptime.

CONS

We don't have any complaints about their service at this time.

Reasons for switching to FeedCheck

Cost savings for our team & outsourced the domain expertise made more sense.

Vendor Response

Thank you Sarah for your review. I hope we will have a long collaboration.

Replied March 2024

Michael

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Feedcheck Product Review

Seamless to integrate and easy to use Feedcheck works exactly as we would have hoped. What more could you ask for?!

PROS

We partner with Feedcheck as our preferred platform to monitor and respond to online product reviews. Prior to that relationship, it was a time consuming process of visiting individual sites (each with numerous SKU's) to see if new reviews needed to be responded to. With the introduction of Feedcheck, we now have a centralized site where we can easily review those new reviews that come in.

CONS

The only criticism I would have is that there sometimes can be a delay of the review before it shows via Feedcheck

Vendor Response

Thank you, Michael, for your appreciation! We will get in contact with you to see if perhaps a higher review aggregation frequency is what you need. Switching from once-per-day to real-time review aggregation will bring your reviews in FeedCheck way more often so that you can reply faster to your product reviews after they have been approved and published by the eCommerce sites. The review aggregation frequency can be easily adjusted according to your needs.

Replied May 2020

Maria

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

FeedCheck helps with review management

PROS

The idea of having all reviews in one place is just a genius idea. It helps me stay onboard with my clients reviews and sentiment.

CONS

It is not that I liked least, but the widgets features is not very relevant for my business at this moment.

Vendor Response

Thank you for feedback Maria!

Replied April 2024

Madalina

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Very happy with Feedcheck

Feedcheck has made our customer service system more efficient. It is easy to use, it accurately shows our reviews, we can easily download them and alerts can be set up for particular needs. Customer service is also very proactive, very prompt and helpful!

PROS

- great number accuracy - audits run by the team to ensure accuracy - very easy to use - great customer service, very nice, prompt and helpful

CONS

- we are very happy with Feedcheck, no cons so far.

Vendor Response

Dear Madalina, Your feedback is very much appreciated! Thank you for taking the time to share your experience with the FeedCheck platform, our team, and services! Adrian from FeedCheck

Replied July 2020

Mark

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Feedcheck is amazing!

Phenomenal! I would highly recommend them

PROS

Great tech platform. Very user friendly. Responsive also to issues and needs

CONS

There was nothing we did not like about it

Vendor Response

Thank you, Mark!

Replied July 2021

Jason

Consumer Electronics, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Perfect for helping manage reviews from multiple channels

Great tool for aggregating our reviews from several channels into one concise platform. The dashboard is useful for quick access to current ratings, and we've been able to work with them to automate getting data into our company dashboard, which saves us loads of time. Super useful tool, highly recommend!

PROS

The analytics are great, I like being able to select any particular channel and see the rating, or get an overview of all ratings

CONS

The UI of the website could use some modernization but that's a really minor "con" - quite pleased with everything, really.

Vendor Response

Jason, We are grateful to you for sharing your experience with us. We are working to improve the UI for a better experience. Many Thanks, Adrian

Replied April 2019

6 Reviews