About FeedCheck

FeedCheck is a reputation management software designed to help businesses in the hospitality and retail sectors collect and analyze customer feedback across various channels. The platform enables administrators to receive real-time alerts regarding new reviews and questions.

Managers can visualize data across review history, track resolution status and export data to Microsoft Excel on a unified interface. FeedCheck allows teams to capture product reviews of competitors and perform comparative analysis for specific categories. Additionally, operators can gain insights into customer sentiments and the total number of reviews during a specific time frame.

FeedCheck lets businesses integrate the system with several third-party applications including Slack, ...


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4 Reviews of FeedCheck

Overall rating

5 / 5 stars

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Showing 1 - 4 of 4 results

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May 2020

Michael from Polar Electro, Inc

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Feedcheck Product Review

Seamless to integrate and easy to use Feedcheck works exactly as we would have hoped. What more could you ask for?!

Pros

We partner with Feedcheck as our preferred platform to monitor and respond to online product reviews. Prior to that relationship, it was a time consuming process of visiting individual sites (each with numerous SKU's) to see if new reviews needed to be responded to. With the introduction of Feedcheck, we now have a centralized site where we can easily review those new reviews that come in.

Cons

The only criticism I would have is that there sometimes can be a delay of the review before it shows via Feedcheck

Response from FeedCheck

Replied May 2020

Thank you, Michael, for your appreciation! We will get in contact with you to see if perhaps a higher review aggregation frequency is what you need. Switching from once-per-day to real-time review aggregation will bring your reviews in FeedCheck way more often so that you can reply faster to your product reviews after they have been approved and published by the eCommerce sites. The review aggregation frequency can be easily adjusted according to your needs.

June 2020

Madalina from Luxe England

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Very happy with Feedcheck

Feedcheck has made our customer service system more efficient. It is easy to use, it accurately shows our reviews, we can easily download them and alerts can be set up for particular needs. Customer service is also very proactive, very prompt and helpful!

Pros

- great number accuracy - audits run by the team to ensure accuracy - very easy to use - great customer service, very nice, prompt and helpful

Cons

- we are very happy with Feedcheck, no cons so far.

Response from FeedCheck

Replied July 2020

Dear Madalina, Your feedback is very much appreciated! Thank you for taking the time to share your experience with the FeedCheck platform, our team, and services! Adrian from FeedCheck

September 2020

Mark from Mobile Agent Now

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Feedcheck is amazing!

Phenomenal! I would highly recommend them

Pros

Great tech platform. Very user friendly. Responsive also to issues and needs

Cons

There was nothing we did not like about it

Response from FeedCheck

Replied July 2021

Thank you, Mark!

March 2017

Jason from Kinsa

Company Size: 11-50 employees

Industry: Consumer Electronics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Perfect for helping manage reviews from multiple channels

Great tool for aggregating our reviews from several channels into one concise platform. The dashboard is useful for quick access to current ratings, and we've been able to work with them to automate getting data into our company dashboard, which saves us loads of time. Super useful tool, highly recommend!

Pros

The analytics are great, I like being able to select any particular channel and see the rating, or get an overview of all ratings

Cons

The UI of the website could use some modernization but that's a really minor "con" - quite pleased with everything, really.

Response from FeedCheck

Replied April 2019

Jason, We are grateful to you for sharing your experience with us. We are working to improve the UI for a better experience. Many Thanks, Adrian