About GatherUp

GatherUp is a cloud-based customer feedback solution that helps small to midsize enterprises collect and manage online reviews. It comes with tools for search engine optimization, a centralized database and sales funnels enabling users to drive website traffic and convert visitors into leads. 

Key features include feedback generation, white-label email requests, inbound and outbound text messaging, first/third-party reviews acquisition, reputation management and theme tags. GatherUp's Kiosk mode allows users to capture email addresses of customers, record feedback at POS and address client security and privacy concerns.

Additionally, users can also gather client reviews through an activity dashboard and post survey questions. It in...


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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of GatherUp

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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February 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

February 2019

Easier to generate 1st & 3rd party reviews

Pros

This platform allows for a high level of customization, which puts us in control of our asks, follow ups, and responses. We’re able to generate reviews more efficiently now, and we even have the opportunity to generate 1st party reviews while asking for 3rd party reviews.

Cons

The platform is a little difficult to navigate - with so many customizable features, it’s defiantly not a minimalistic design. That can make things feel a little cluttered, but once you get familiar with the platform it’s smooth sailing.

November 2019

Ron from Self Employed

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Kiosk mode rocks

Overall has been good. The Reseller / agency support is fairly good though some things don't make sense like changing a profile before a mandatory update.

Pros

I use Kiosk Mode and set it up in a client's waiting room. The ability to do surveys while in a waiting room is very helpful. We can also email the survey link.

Cons

The cost is a bit steep, $40 per client. The reseller program is decent but I'd like to see a lower price point. Previously known as 'Get Five Stars'.

June 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

June 2019

Functional & Affordable Review Gen/Management Tool for Local SEO Agencies

GatherUp is a really great review management tool that is especially useful for local SEO consultants just starting out. It's one of the most affordable tools out there and provides just as many features as the bigger, costlier brands. I'm very excited to see how GatherUp grows in the future.

Pros

GatherUp (formerly GetFiveStars) is an uncomplicated and straightforward piece of review management software that simply gets the job done well. The team behind GatherUp are local SEO/marketers themselves, which adds a lot of value for me because I don't get the feeling they add features to inflate the perceived value of the tool. It truly feels like a tool built for marketers by marketers. GatherUp is very simple to use and set up. Although I have never needed any customer support, when I implemented the tool several months ago one of their sales reps was more than happy to walk me through the entire tool, which was a really big plus. They also provide regular updates and keep users in the loop on upcoming improvements they're making. All great things. Last, GatherUp just works. It's easy to onboard clients and get them up and running. GatherUp also makes sales a little easier. Clients get stars (no pun intended) in their eyes when they see all the capabilities I am able to provide them. Also, clients often think I have some huge competitive edge with this tool, almost as if I developed it myself or something. I don't have it whitelabled yet, but that's on my to-do list.

Cons

Customization is unfortunately limited with GatherUp, specifically with their outreach emails. Aside from changing the color schemes, changing email copy, uploading a logo, and making a few other small tweaks, it still didn't allow me to change the outreach emails in the way I needed to fit my company brand completely. For example, I had no choice but to center-justify the email copy, which seems strange to me. I also wanted the ability to make the emails appear like regular text emails (the way I always email clients), but with GatherUp you're forced to use the one generic template. It's not the worst thing, but I just needed a few more basic customization options to be 100% bought in to the GatherUp brand. Because they're competitively priced with other review generation/management SaaS companies, these little things can make ALL the difference.

July 2020

Alla from Two Men And A Moving Van

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2020

Good tool for getting reviews

Overall experience is good. It may take time to get used to this tool but so far it is the most helpful in the market that really works and customer do leave feedback on Google or Facebook. It filters bad reviews and only positive ones can be visible in your feature on the website.

Pros

It helps contact customers systematically and push them write a review. I like that there is follow up on positive feed backs.

Cons

Limited sources for writing reviews: Only Google and Facebook. It would be helpful to connect to other sources as well.

April 2020

John from Impact 360 Media

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Value Features for Less

This keeps my clients focused on quality and helps them control the review conversations happening every day. They really bring attention when a negative review comes and they respond accordinglty.

Pros

The ease of use and setup was paramount for my clients. There was nothing intimidating about setup and support was fast to respond.

Cons

The Gatherup team brought text response a little later than the competitors but to their credit it works fine.

Reasons for Choosing GatherUp

I found that Gatherup gave me the best value package that fit my company and my clients.

September 2019

Nery from Computer Software

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Good product

The customer support is great, and I like they are focusing on more than just reviews

Pros

The software is very intuitive and fairly easy to use with setting up. The software does exactly what you want it to do and never have glitches. The customer support is always willing to help out

Cons

The available times for training are very limited from 1-2 times a week. It would also be nice if you could toggle between review mode and direct feedback mode without messing up any settings

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Easily Aggregate Reviews Across All Platforms

Pros

Absolute easiest way to aggregate and solicit reviews from customers. Using this tool helps give potential customers the best idea of how your business operates. It's easy to ask for reviews, easy to respond and fix issues, and easy to incorporate reviews to your site to help increase your trustworthiness with customers and search engines.

Cons

No 1:1 demos. Have to join a standard webinar to see features and functions. Very general.