First of all, I would like to mention that I have not started actively using Grade.us yet. However, I've been comparing it with a lot of other options out there and done extensive research. I have found that they offer the most features, in a very useful way and for an affordable price. I did make use of their support team a couple of times, and they were quick to respond, friendly and helpful too. All-in-all, I would definitely recommend Grade.us and I'll be using them for my agency with confidence.

Fair pricing: I have compared their pricing with other options, and they're not the cheapest but it's a good pricing strategy that leaves room for my agency to profit without having to ask fees that are too high. Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business. Furthermore, they have TONS of free, super valuable content to help with this as well. Quick support: They have a live chat feature. This, to me, is a must for any software I use (with a few exceptions for software that don't really need any support) in my business. I have contacted them a few times, and even though I'm not a paying customer yet, they were very quick to respond and very friendly.

Some things take a bit of research to get the hang of. But there's enough documentation to make up for this. I haven't really found something I don't like yet. If I do, I'll update.

Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition.

Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful.

This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price.

My time with Gradeus was good until they doubled my license fees with 1 months notice. I run a SaaS platform built on their platform and doubling my fees destroyed any margins I had. I asked them to refund my fees I paid for renewal for white labeling my dashboard 1 month prior, since they doubled my license fees and made it impossible for me to continue. They refused stating that their terms don't allow them to refund dashboard fees... (even though these terms were new and I never agreed to it) Very shady practices.

Their pricing was good. Their API's were decent. They had good review site coverage.

The dashboard UI is old Their zapier was limited They don't provide support for their API They will double your license fees without any notice They created new terms and not notify you .

It was ok, I ended up cancelling it after a few years to upgrade to another platform.

I used this for a couple of years for my clients. The pros were the cost compared to other review platforms, and it was pretty easy to set up a drip campaign as well as set up the landing page for a client.

What I disliked is that the landing pages were not found in search results, nor did the reviews show up on the knowledge panel on Google like other review sites do. The landing pages could have been a little more functional and robust as well.

I really liked Grade.Us and used it for over a year. It was simple to set up and to use.

The cost was a little on the high side. But it has all the bells and whistles that other services don't have so it is worth the cost.