Grade.us Software


 

Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.

Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.

Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.

Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.

 

Grade.us - Analytics
 
  • Grade.us - Analytics
    Analytics
  • Grade.us - Recipient status
    Recipient status
  • Grade.us - Review-invite dashboard
    Review-invite dashboard
  • Grade.us - Review-now option
    Review-now option
  • Grade.us - Review reporting
    Review reporting
  • Grade.us - Reviews table
    Reviews table
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

117 Reviews of Grade.us

 

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Software Advice Reviews (1)
More Reviews (116)

Showing 1-1 of 1

Abhishek from Mas callnet India Pvt Ltd
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Ease of Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The way it combines various campaigns in the suite is amazing. It helped a lot to monitor every platform in one suite whether it be emails or SMS. They have covered every aspect of the same.
Moreover, the data security aspect is also taken care of.

Cons

On the go access of the platform is missing. If an app could be made for the suite for anytime access would be great and one would not have to have laptop everytime.

Review Source
 
 
 
Showing 1-20 of 116

Brandon from Health Insurance Innovations Inc (HIIQ)
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

We like having GradeUs in our toolbelt but it's a little pricey for the features.

Ease-of-use

Functionality

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Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition.

Pros

Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful.

Cons

This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price.

Review Source: Capterra
 


April 2018

April 2018

This is a difficult space, but I think I made the right choice

Ease-of-use

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Pros

I wish this wasn't broken down into pros and cons. Reviews like these are for products like this are too complex for such simplistic answers.

My advice is to get in touch with their team and ask for a proper demo or support session before you go set this up for your clients. That's what made the difference for me.

- Extensive functionality with a big list of options to customise the platform in comparison to other systems I've seen.
- They're pretty good at updating and upgrading their feature list and overall, the clients I use this with are happy and that to me is what matters most.
- Staff and help/support team are very helpful and willing to do everything they can to get things right.

Cons

It's not the prettiest interface so if you want it to look exactly like your customer's brand, it may not be for you. But what is more important is 'does it do what it says it will do' and the answer is yes so that is more a pro than a con.
I have to admit I find the help screens and information very confusing but if you're more web savvy than me, you may think it's a doddle. What they probably lack is a more robust training video catalogue so be ready to do a fair amount of reading if you want to implement this properly.

Review Source: GetApp
 

John from Marketing and Advertising

January 2018

January 2018

Fantastic Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

We have generate fantastic reviews for our business, and for our clients. Great software.

Pros

The software is by far the most feature rich, flexible, and customizable we have researched. From an agency perspective, there is a very robust and comprehensive approach to satisfying us as an Agency with specific needs. The support team is very responsive and helpful throughout the process.

Cons

My only critique, which does not take away from the 5 star product or experience, is that the user interfaces, reporting dashboards, the "gradient" review buttons on invites ... all are extremely dated. I believe a lot of it is customizable, but we haven't gotten that far, and wish it was a lot more polished out of the gate so we didn't have to clean it up and modernize it.

Review Source: Capterra
 

Owen from ACES pest control
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Save time and gives every customer the opportunity to review

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saves me time and it reaches every customer. gives you one last chance to avoid the dreaded poor customer review .

Pros

once set up it is quick to use. It get to every customer. Should a bad review surface it gives you the opportunity to contact the customer before they sting you with a poor review.

Cons

They do not support SMS in my country. I feel like I am paying for the complete package and only getting part of it.

Review Source: Capterra
 

Amanda from Grene Vision Group

November 2017

November 2017

Incredible software for the money!

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
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Support

You are mostly on your own to figure it out, although their customer service team can help with questions. And they have the articles to understand most aspects of the software better.

Pros

The effectiveness and value of getting positive public reviews along with the private feedback to help us improve.

Review Source: Capterra
 

Rose from Thought Alchemy's Transformation Center
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Seamless and easy to get up in running in no time at all!

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Reviews up on my website and campaigns in clients hands within an afternoon.

Pros

Everything was so easy to add to my existing web site and social media extensions. Streaming collective reviews and making it easy for clients to be able to enter a review with out much effort at all.

Review Source: Capterra

  Response: Grade Us, Grade Us, Inc.

Date: October 2017

October 2017

 

Thanks for the kind review, Rose! That's great that setup was quick and easy--we're always packing more features into the platform and never want to lose that core simplicity. Let us know how it goes :)

-- Jon

 

Lenny from Just Audio Repair Center
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Incredible results from day one!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Many more reviews than ever before

Pros

I'm getting a year's worth of Google reviews in under a month! Your business needs this program! Just unbelievably effective!

Review Source: Capterra
 

Amber from Decor Interiors & Jewelry
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Pleased with this software and their customer service is amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

Easy to use & easy to learn! We have been very happy using grade.us! I researched several companies before implementing their software, and feel like their pricing is very competitive and fair.

Cons

Really wish there was an app I could utilize on my phone. It would also be nice if we could include a picture of our store in the texts we send.

Review Source: Capterra
 

Leslie from Delightful Sites

July 2017

July 2017

The best reviews platform I've found

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

This software is feature rich and simple to use. I tried a couple others. One was less expensive but more complicated and didn't offer anything close to the functionality of Grade.us . I am hooked!

Cons

I wish the prospecting report was more targeted. For example, restaurant reports don't show Zomato or Trip Advisor on them. I opted not to use the review scan because I prefer to have a conversation/email to explain the findings and give them the other findings that I searched out myself.

Review Source: Capterra
 

Teri from Master Pools Guild, Inc.

June 2017

June 2017

The Grade.Us platform is fabulous! One of THE BEST decisions we made in 2016.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We now feel in more control of the review system. We can be proactive vs reactive & request reviews instead of just reacting to those we receive.

Pros

Ease of use. Customizing each account to reflect that business. The peace of mind in knowing that you are managing you reviews in a proactive vs reactive manner.

Cons

Would like cleaner interface with Facebook - where we could just put a post that links to the system - Like a Facebook Grade.Us button.

Review Source: Capterra
 

Nigel from USAttorneys.com
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Super, excellent product, ease of use and amazes my clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

ease of use and happy clients

Pros

Ease of use, the fact that all my clients love this product and the value that it offers them to display their reviews.

Review Source: Capterra

  Response: Grade Us, Grade Us, Inc.

Date: June 2017

June 2017

 

Thanks, Nigel! It's great to hear this kind of feedback from long-term customers. We're still working hard ;-)

 

Wendy from The Word Strategist
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Changes don't take and it's nearly impossible to reach customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
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Pros

In theory, it's good software, if it works and if there is tech support to help.

Cons

It seems intuitive until you actually send out a test email. Then you find that none of the changes they made stuck. When I tried calling tech support, (twice) no one was available. I was promised a call back and nothing. Back to square one.

Review Source: Capterra

  Response: Grade Us, Grade Us, Inc.

Date: June 2017

June 2017

 

Thanks for the feedback, Wendy. Ouch! My apologies for the bad experience.

I see you're on a free trial and did reach out twice just now before posting this review. Note that it is well into after-hours on Friday night here on the East Coast and our staff does take weekends off except for emergencies. Sorry for this inconvenience.

I'm sure we can troubleshoot your issue--thousands of customers are successfully using the features you mention. Please feel free to reach out to me directly at your convenience.

Jon Hall (founder and CEO)
973-508-9277

 

Ashkan from Dynamo Web Solutions

April 2017

April 2017

Great service and quick response to inquiries!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

Customer support representative was very helpful in assisting me with a navigation issue I was dealing with. I was able to call Grade.us phone support and receive a prompt call back! Highly recommend this service.

Review Source: Capterra

  Response: Grade Us, Grade Us, Inc.

Date: June 2017

June 2017

 

Thanks, Ashkan!

 

Sam from Home Zone Furniture

April 2017

April 2017

These guys are great!

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After paying an amount for one store with one review soliciting software, I was able to get up to 25 stores for a cheaper price with Grade.us. Just as feature rich even if it isn't as pretty.

Review Source: Capterra
 

Jacob from TimeSaver Home Services

April 2017

April 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

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Value for Money

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Quality
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Support

Customer support representative was very helpful and even though the functionality for the software wasn't exactly what I needed she was great and helped me find a work around! Also, whenever I need support I always get straight to a person that is able to help right away!

Review Source: Capterra
 

jeffery from sydney side pest control.com.au

April 2017

April 2017

Grade Us 5 Star Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
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Support

Absolutely the best and easiest user-friendly review software that I have used. After spending 7 months and amount on reputation database, I found Grade us offered the same features without the expensive subscription. it is also so easy to set up and use.

Review Source: Capterra

  Response: Grade Us, Grade Us, Inc.

Date: June 2017

June 2017

 

Thanks, Jeffery!

 

Tony from Trusted Partner Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Jon Hall and GradeUs Are The Best!

Ease-of-use

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Value for Money

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Quality
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Support

The learning curve for utilizing all of the features on the dashboard has been challenging. But Customer support representative
and the team have been very responsive and patient. They are the real deal!

Pros

The affordability, ease of use for the reviewers, and nicely formatted reports.

Cons

The learning curve. I wish there were training videos.

Review Source: Capterra
 

Daniel from Valpak Marketing Solutions

March 2017

March 2017

Very thorough training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

I had a very good experience with rep on a training call. The content of the call was very organized and my time not abused. Rep was organized and knew his stuff.

The software is easy and intuitive and very thorough in terms of what it can offer a business that is serious about their online reputation.

Highly recommend.

Review Source: Capterra
 

Cheryl from The Source Fine Jewelers

March 2017

March 2017

Excellent customer service!

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Positive all the way! I was impressed right from the start with these courteous and knowledgeable professionals!

Review Source: Capterra
 

Alan from Cameo Water Wear
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Would Give 6 stars if could for SUPERIOR customer service

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Excellent customer service, top notch, very impressed. Using for my retail business with multiple locations.

Pros

Customer Service is absolutely amazing

Cons

Overall impressed with no cons...customer service was always right there to guide me with any questions

Advice to Others

100% give it a try for your business. You'll see from the first contact with the company that you're in great hands.

Review Source: Capterra