Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.

Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.

Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.

Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.

Analytics
Analytics

Analytics

Recipient status

Recipient status

Review-invite dashboard

Review-invite dashboard

Review-now option

Review-now option

Review reporting

Review reporting

Reviews table

Reviews table

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



133 Reviews of Grade.us

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 133 reviews

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

November 2018

A great way to get into reputation management

Overall, it is a great product. You give up a little on the support/UI side in order to get a great price, but it is still worth it, in my opinion, if you are a company managing fewer than 75 locations. Grade.us integrates with other reporting tools, so you really don't even need to look at the Grade.us-generated reports. Lots of value for the money, and the tool works almost flawlessly. If you're on the fence about what tool to go with, choose Grade.us until you make up your mind.

Pros

- The price is a no-brainer if you are managing multiple locations and/or clients. Great value for the price.
- The tools has everything you need from reports, to widgets, to monitoring, to email/text outreach!
- The company keeps up with compliance issues. When Google announced the update regarding sentiment and reviews, Grade.us was the first (that I noticed) to make necessary changes to its platform to stay compliant.

Cons

- The UI is not great, at all. It will make you feel less productive by just looking at it.
- The auto-generated reports are not pretty. They do the job, but they aren't something most companies would be proud to show off to a client.

Review Source: Capterra

Matt from Bloomington Carpet One

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Perfect for capturing reviews

Pros

Simple, easy to use system to send out text and email reminders for your customers to leave online reviews on the websites of your choosing. Mobile pages look great on the consumers end.

Cons

I can be time consuming entering multiple customers in if you don't have them already listed in the proper format to mass-upload.

Review Source: Capterra

Response: Grade Us, Grade Us, Inc.

October 2018

Thanks, Matt! So glad to hear that everything has been working really well for you. I'll share your appreciation with the team!

Steven from Tulsa Renew

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Excellent to work with

Great service and great experience

Pros

Love how everything is so simple and how everything is collaborated and gathered into one central place

Cons

Nothing… I really enjoyed working with this company over the years and Wes in customer service is phenomenal!

Review Source: Capterra

Response: Grade Us, Grade Us, Inc.

October 2018

Thanks for your kind words, Steven! I'll pass along your thoughtful review to Wes and the rest of the team. I know they're appreciate it! ~Garrett

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Awesome Review Management Software

After using a software that was a lot lower quality with a higher price and after comparing others before choosing Grade.us, I found that Grade.us offers a superior product for a highly competitive price!

Pros

There are many things that I like about Grade.us; my top two are the price (great for small/medium size agencies to easily make a profit when offering the service to our clients) and the functionality (setup of profiles is a breeze).

Cons

I do not have much to say that is negative about the software, but there are just a few things that can be simplified with the day-to-day usage of the software like setting up the white label branding and customizing the review display settings with the WP Plugin.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Perfect for marketing agencies looking to white label and resell review aggregation software

We realized our clients were being solicited by companies offering similar services that Grade.us provides. We wanted to keep clients within our marketing ecosystem as much as possible, so we signed up with the white label agency plan that Grade.us offers and resold it to our clients. It has been a great success for us and our clients!

Pros

A few things that our company really likes about Grade.us

- You can request reviews through email or text messages

- helps stop negative reviews if used preemptively

- You can funnel reviews into virtually any platform (google, yelp, health grades, etc)

- Easy to use admin dashboard

- they offer a package where you can white label and resell the service, and go as far as to offer marketing materials to go with it to help pitch to new clients and upsell current clients

- Setting up a new client is dead simple. You put in their business info, and the software aggregates all the info you need to create a marketing funnel.

- Really liked that each profile you create can be customized with a logo, CSS, and personalized text

- It automates reports to be sent out clients to show progress for whatever time period you would like

Cons

We've used Grade.us for the past two years, and over that period of time we've had to reach out to support maybe 3-4 times. Not too shabby at all, but the response time seemed pretty slow. They always resolved the issue, but i feel like support is an area of improvement that they should focus on.

Review Source: Capterra

Kristin from Baton Rouge Telco Federal Credit Union

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

You Get What You Pay For

Overall, I did not have a good experience with Grade.us. I ended up cancelling with them and signing a contract with Birdeye. I would not recommend them until they update their software and hire more support team.

Pros

Setup was fairly simple. I liked that there was no contract so you could cancel at any time, which I ended up needing.

Cons

The support response time was awful. There was an issue with texts not going through on AT&T cell numbers, and their response was to either 1) chance it and some will go through or 2) not send SMS messages. Unacceptable. They hadn't even reached out to AT&T to resolve the issue yet.

Review Source: Capterra

Response: Grade Us, Grade Us, Inc.

October 2018

Hi Kristin, We want to thank you for your honest review. After reading through your correspondence with our staff, we completely understand your frustration. Continuous improvement in our app and services has been a huge focus for us these past few months and although we did not show you the best of Grade us in the past, we know we can in the future if you ever do decide to return. Kristin O'Neill Customer Success Director

Dennis from Dott Digital Marketing

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Customer Support Issue

While the support, once engaged is great, there is a reluctance to hop on a call for quick resolution of a problem When one has to wait after setting aside time to onboard, it would be nice to have that happen. The exchange of multiple emails to get to the bottom of an issue is time intensive. I would prefer live help.

Pros

It produces results for my clients at a price that allows my agency to make a decent margin.

Cons

It is not intuitive enough. Mistakes can be made and the difference between the funnel and the invites is confusing. Even after using for over a year, I am still not confident when I set up a new client.

Review Source: Capterra

ashkan from Hope & Order

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Simple UX Great Results!

Pros

I love the user-friendliness of the tool. Easy to integrate with small businesses and highly effective.

Cons

I wish they'd expand on the offline tools they offer such as business cards, etc. The design options are limited.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Love the platform

Pros

The product is easy to learn and use and the people are very helpful.

Cons

I haven't come across anything that I don't like about the product. I'm thrilled.

Review Source: Capterra

Owen from ACES pest control

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

This program works!

Very happy, it does as it says. Worth their fee.

Pros

It contacts all my customers for me and gives them an option to reviewing my business

Cons

has had a few glitches. Once customer got seven e mails instead of the three! But the admins explained that this was a glitch.

Review Source: Capterra

Britney from Anchor Wave

Ease-of-use

Value for money

Customer support

Functionality

July 2018

The support staff are great to work with!

Pros

Simple and understandable user software. Easy to explain to my clients but should an error arise, support is always happy to help out as well.

Cons

No complaints just yet. Support is always available to jump in and assist if a small error arises but overall no complaints.

Review Source: Capterra

Julie from Grapevine Virtual

Ease-of-use

Customer support

Functionality

June 2018

Anytime I have questions, there is a polite and patient person there to help!

Pros

I like how easy it is to grasp the program. The support team it super kind and helpful. They have never been impatient when I call with 'silly questions'.

Cons

Over the last few months, there has been a longer wait time to be able to talk directly with a support person. Calling and getting through right away hasn't happened in a long time, and returned calls usually take several hours or the next day. However, if you send an email with your problem, they are very quick to respond. There isn't anything I 'like least' about this program.

Review Source: Capterra

Trevor from IdeaCloud

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Nice, simple yet powerful solution for reputation management.

It allows you to manage your reputation with very little effort.

Pros

The solution is designed to basically do everything for you, you just need to answer a couple of questions and you are off to the races!

Cons

It doesn't have every single review site included yet! LOL Actually I can't think of any cons at the moment.

Review Source: Capterra

Brent from CRE8EGY

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Really excited to use this software

Pros

easy to use ... had it set up and sent out within 15 minutes and reviews shortly thereafter! Good job.

Cons

nothing ... was really simple and that is a good thing for non-tech people. Have to convince more clients to use.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great tool for my clients.

Introduced a new and very scalable service to our clients.

Pros

Easy to set up, friendly team and many useful features. Actually probably more features than most clients need or expect.

Cons

There're not too many things I don't like about them. Because this is a mandatory field, I'll say that I wish they had a couple more customer support reps and maybe some on the west coast as well.

Review Source: Capterra

Carl from www.marketvisorygroup.com

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Been using for about a year. Have 5 clients on Grade.us currently.

Pros

1. G.us is intuitive to set up and use 2. support online is easy to search and understand 3. tech support hotline is FANTASTIC!! 4. I liked your response to Google's April 12th changes 5. your sales materials are usable 6. price is right.

Cons

There is nothing I don't like about Grade.us Capterra requires that I hit 100 characters minimum. Done.

Review Source: Capterra

Brandon from Health Insurance Innovations Inc (HIIQ)

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

We like having GradeUs in our toolbelt but it's a little pricey for the features.

Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition.

Pros

Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful.

Cons

This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

April 2018

This is a difficult space, but I think I made the right choice

Pros

I wish this wasn't broken down into pros and cons. Reviews like these are for products like this are too complex for such simplistic answers.

My advice is to get in touch with their team and ask for a proper demo or support session before you go set this up for your clients. That's what made the difference for me.

- Extensive functionality with a big list of options to customise the platform in comparison to other systems I've seen.
- They're pretty good at updating and upgrading their feature list and overall, the clients I use this with are happy and that to me is what matters most.
- Staff and help/support team are very helpful and willing to do everything they can to get things right.

Cons

It's not the prettiest interface so if you want it to look exactly like your customer's brand, it may not be for you. But what is more important is 'does it do what it says it will do' and the answer is yes so that is more a pro than a con.
I have to admit I find the help screens and information very confusing but if you're more web savvy than me, you may think it's a doddle. What they probably lack is a more robust training video catalogue so be ready to do a fair amount of reading if you want to implement this properly.

Review Source: GetApp

John from Marketing and Advertising

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Fantastic Support

We have generate fantastic reviews for our business, and for our clients. Great software.

Pros

The software is by far the most feature rich, flexible, and customizable we have researched. From an agency perspective, there is a very robust and comprehensive approach to satisfying us as an Agency with specific needs. The support team is very responsive and helpful throughout the process.

Cons

My only critique, which does not take away from the 5 star product or experience, is that the user interfaces, reporting dashboards, the "gradient" review buttons on invites ... all are extremely dated. I believe a lot of it is customizable, but we haven't gotten that far, and wish it was a lot more polished out of the gate so we didn't have to clean it up and modernize it.

Review Source: Capterra

Owen from ACES pest control

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Save time and gives every customer the opportunity to review

saves me time and it reaches every customer. gives you one last chance to avoid the dreaded poor customer review .

Pros

once set up it is quick to use. It get to every customer. Should a bad review surface it gives you the opportunity to contact the customer before they sting you with a poor review.

Cons

They do not support SMS in my country. I feel like I am paying for the complete package and only getting part of it.

Review Source: Capterra

Displaying 1 - 20 of 133 reviews