Grade.us software


126 reviews(5.0/5)
126 reviews(5.0/5)

Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.

Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.

Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.

Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

126 Reviews of Grade.us

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  • ashkan from Hope & Order

    Number of employees: 11-50 employees

    September 2018

    Simple UX Great Results!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the user-friendliness of the tool. Easy to integrate with small businesses and highly effective.

    Cons

    I wish they'd expand on the offline tools they offer such as business cards, etc. The design options are limited.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Love the platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The product is easy to learn and use and the people are very helpful.

    Cons

    I haven't come across anything that I don't like about the product. I'm thrilled.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Owen from ACES pest control

    Number of employees: 2-10 employees

    August 2018

    This program works!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very happy, it does as it says. Worth their fee.

    Pros

    It contacts all my customers for me and gives them an option to reviewing my business

    Cons

    has had a few glitches. Once customer got seven e mails instead of the three! But the admins explained that this was a glitch.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Britney from Anchor Wave

    July 2018

    The support staff are great to work with!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple and understandable user software. Easy to explain to my clients but should an error arise, support is always happy to help out as well.

    Cons

    No complaints just yet. Support is always available to jump in and assist if a small error arises but overall no complaints.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Julie from Grapevine Virtual

    June 2018

    Anytime I have questions, there is a polite and patient person there to help!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like how easy it is to grasp the program. The support team it super kind and helpful. They have never been impatient when I call with 'silly questions'.

    Cons

    Over the last few months, there has been a longer wait time to be able to talk directly with a support person. Calling and getting through right away hasn't happened in a long time, and returned calls usually take several hours or the next day. However, if you send an email with your problem, they are very quick to respond. There isn't anything I 'like least' about this program.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Trevor from IdeaCloud

    May 2018

    Nice, simple yet powerful solution for reputation management.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It allows you to manage your reputation with very little effort.

    Pros

    The solution is designed to basically do everything for you, you just need to answer a couple of questions and you are off to the races!

    Cons

    It doesn't have every single review site included yet! LOL Actually I can't think of any cons at the moment.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brent from CRE8EGY

    May 2018

    Really excited to use this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use ... had it set up and sent out within 15 minutes and reviews shortly thereafter! Good job.

    Cons

    nothing ... was really simple and that is a good thing for non-tech people. Have to convince more clients to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Great tool for my clients.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Introduced a new and very scalable service to our clients.

    Pros

    Easy to set up, friendly team and many useful features. Actually probably more features than most clients need or expect.

    Cons

    There're not too many things I don't like about them. Because this is a mandatory field, I'll say that I wish they had a couple more customer support reps and maybe some on the west coast as well.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Carl from www.marketvisorygroup.com

    May 2018

    Been using for about a year. Have 5 clients on Grade.us currently.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. G.us is intuitive to set up and use 2. support online is easy to search and understand 3. tech support hotline is FANTASTIC!! 4. I liked your response to Google's April 12th changes 5. your sales materials are usable 6. price is right.

    Cons

    There is nothing I don't like about Grade.us Capterra requires that I hit 100 characters minimum. Done.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brandon from Health Insurance Innovations Inc (HIIQ)

    Number of employees: 201-500 employees

    April 2018

    We like having GradeUs in our toolbelt but it's a little pricey for the features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition.

    Pros

    Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful.

    Cons

    This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1 employee

    April 2018

    This is a difficult space, but I think I made the right choice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I wish this wasn't broken down into pros and cons. Reviews like these are for products like this are too complex for such simplistic answers.

    My advice is to get in touch with their team and ask for a proper demo or support session before you go set this up for your clients. That's what made the difference for me.

    - Extensive functionality with a big list of options to customise the platform in comparison to other systems I've seen.
    - They're pretty good at updating and upgrading their feature list and overall, the clients I use this with are happy and that to me is what matters most.
    - Staff and help/support team are very helpful and willing to do everything they can to get things right.

    Cons

    It's not the prettiest interface so if you want it to look exactly like your customer's brand, it may not be for you. But what is more important is 'does it do what it says it will do' and the answer is yes so that is more a pro than a con.
    I have to admit I find the help screens and information very confusing but if you're more web savvy than me, you may think it's a doddle. What they probably lack is a more robust training video catalogue so be ready to do a fair amount of reading if you want to implement this properly.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • John from Marketing and Advertising

    January 2018

    Fantastic Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have generate fantastic reviews for our business, and for our clients. Great software.

    Pros

    The software is by far the most feature rich, flexible, and customizable we have researched. From an agency perspective, there is a very robust and comprehensive approach to satisfying us as an Agency with specific needs. The support team is very responsive and helpful throughout the process.

    Cons

    My only critique, which does not take away from the 5 star product or experience, is that the user interfaces, reporting dashboards, the "gradient" review buttons on invites ... all are extremely dated. I believe a lot of it is customizable, but we haven't gotten that far, and wish it was a lot more polished out of the gate so we didn't have to clean it up and modernize it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Owen from ACES pest control

    Number of employees: 1 employee

    November 2017

    Save time and gives every customer the opportunity to review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    saves me time and it reaches every customer. gives you one last chance to avoid the dreaded poor customer review .

    Pros

    once set up it is quick to use. It get to every customer. Should a bad review surface it gives you the opportunity to contact the customer before they sting you with a poor review.

    Cons

    They do not support SMS in my country. I feel like I am paying for the complete package and only getting part of it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amanda from Grene Vision Group

    November 2017

    Incredible software for the money!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    You are mostly on your own to figure it out, although their customer service team can help with questions. And they have the articles to understand most aspects of the software better.

    Pros

    The effectiveness and value of getting positive public reviews along with the private feedback to help us improve.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rose from Thought Alchemy's Transformation Center

    Number of employees: 1 employee

    October 2017

    Seamless and easy to get up in running in no time at all!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reviews up on my website and campaigns in clients hands within an afternoon.

    Pros

    Everything was so easy to add to my existing web site and social media extensions. Streaming collective reviews and making it easy for clients to be able to enter a review with out much effort at all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Grade Us, Grade Us, Inc.

    October 2017

    Thanks for the kind review, Rose! That's great that setup was quick and easy--we're always packing more features into the platform and never want to lose that core simplicity. Let us know how it goes :) -- Jon

  • Abhishek from Mas callnet India Pvt Ltd

    Specialty: Software / IT

    Number of employees: 11-50 employees

    September 2017

    Ease of Use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    The way it combines various campaigns in the suite is amazing. It helped a lot to monitor every platform in one suite whether it be emails or SMS. They have covered every aspect of the same.
    Moreover, the data security aspect is also taken care of.

    Cons

    On the go access of the platform is missing. If an app could be made for the suite for anytime access would be great and one would not have to have laptop everytime.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lenny from Just Audio Repair Center

    Number of employees: 2-10 employees

    August 2017

    Incredible results from day one!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Many more reviews than ever before

    Pros

    I'm getting a year's worth of Google reviews in under a month! Your business needs this program! Just unbelievably effective!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amber from Decor Interiors & Jewelry

    Number of employees: 11-50 employees

    August 2017

    Pleased with this software and their customer service is amazing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use & easy to learn! We have been very happy using grade.us! I researched several companies before implementing their software, and feel like their pricing is very competitive and fair.

    Cons

    Really wish there was an app I could utilize on my phone. It would also be nice if we could include a picture of our store in the texts we send.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Leslie from Delightful Sites

    July 2017

    The best reviews platform I've found

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is feature rich and simple to use. I tried a couple others. One was less expensive but more complicated and didn't offer anything close to the functionality of Grade.us . I am hooked!

    Cons

    I wish the prospecting report was more targeted. For example, restaurant reports don't show Zomato or Trip Advisor on them. I opted not to use the review scan because I prefer to have a conversation/email to explain the findings and give them the other findings that I searched out myself.

    Review Source: Capterra
  • Teri from Master Pools Guild, Inc.

    June 2017

    The Grade.Us platform is fabulous! One of THE BEST decisions we made in 2016.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We now feel in more control of the review system. We can be proactive vs reactive & request reviews instead of just reacting to those we receive.

    Pros

    Ease of use. Customizing each account to reflect that business. The peace of mind in knowing that you are managing you reviews in a proactive vs reactive manner.

    Cons

    Would like cleaner interface with Facebook - where we could just put a post that links to the system - Like a Facebook Grade.Us button.

    Review Source: Capterra
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