Grade.us Software


 

Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.

Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.

Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.

Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.

 

Grade.us - Analytics
 
  • Grade.us - Analytics
    Analytics
  • Grade.us - Recipient status
    Recipient status
  • Grade.us - Review-invite dashboard
    Review-invite dashboard
  • Grade.us - Review-now option
    Review-now option
  • Grade.us - Review reporting
    Review reporting
  • Grade.us - Reviews table
    Reviews table
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

111 Reviews of Grade.us

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Abhishek from Mas callnet India Pvt Ltd
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Ease of Use

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N/A
Value for Money

Pros

The way it combines various campaigns in the suite is amazing. It helped a lot to monitor every platform in one suite whether it be emails or SMS. They have covered every aspect of the same.
Moreover, the data security aspect is also taken care of.

Cons

On the go access of the platform is missing. If an app could be made for the suite for anytime access would be great and one would not have to have laptop everytime.

 
 
 
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Rose from Thought Alchemy's Transformation Center
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Seamless and easy to get up in running in no time at all!

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Reviews up on my website and campaigns in clients hands within an afternoon.

Pros

Everything was so easy to add to my existing web site and social media extensions. Streaming collective reviews and making it easy for clients to be able to enter a review with out much effort at all.

Source: Capterra
 

Lenny from Just Audio Repair Center
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Incredible results from day one!

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Many more reviews than ever before

Pros

I'm getting a year's worth of Google reviews in under a month! Your business needs this program! Just unbelievably effective!

Source: Capterra
 

Amber from Decor Interiors & Jewelry
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Pleased with this software and their customer service is amazing!

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Pros

Easy to use & easy to learn! We have been very happy using grade.us! I researched several companies before implementing their software, and feel like their pricing is very competitive and fair.

Cons

Really wish there was an app I could utilize on my phone. It would also be nice if we could include a picture of our store in the texts we send.

Source: Capterra
 

Leslie from Delightful Sites

July 2017

July 2017

The best reviews platform I've found

Ease-of-use

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Pros

This software is feature rich and simple to use. I tried a couple others. One was less expensive but more complicated and didn't offer anything close to the functionality of Grade.us . I am hooked!

Cons

I wish the prospecting report was more targeted. For example, restaurant reports don't show Zomato or Trip Advisor on them. I opted not to use the review scan because I prefer to have a conversation/email to explain the findings and give them the other findings that I searched out myself.

Source: Capterra
 

Teri from Master Pools Guild, Inc.

June 2017

June 2017

The Grade.Us platform is fabulous! One of THE BEST decisions we made in 2016.

Ease-of-use

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We now feel in more control of the review system. We can be proactive vs reactive & request reviews instead of just reacting to those we receive.

Pros

Ease of use. Customizing each account to reflect that business. The peace of mind in knowing that you are managing you reviews in a proactive vs reactive manner.

Cons

Would like cleaner interface with Facebook - where we could just put a post that links to the system - Like a Facebook Grade.Us button.

Source: Capterra
 

Nigel from USAttorneys.com
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Super, excellent product, ease of use and amazes my clients

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ease of use and happy clients

Pros

Ease of use, the fact that all my clients love this product and the value that it offers them to display their reviews.

Source: Capterra
 

Wendy from The Word Strategist
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Changes don't take and it's nearly impossible to reach customer service

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Pros

In theory, it's good software, if it works and if there is tech support to help.

Cons

It seems intuitive until you actually send out a test email. Then you find that none of the changes they made stuck. When I tried calling tech support, (twice) no one was available. I was promised a call back and nothing. Back to square one.

Source: Capterra
 

Ashkan from Dynamo Web Solutions

April 2017

April 2017

Great service and quick response to inquiries!

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Customer support representative was very helpful in assisting me with a navigation issue I was dealing with. I was able to call Grade.us phone support and receive a prompt call back! Highly recommend this service.

Source: Capterra
 

Sam from Home Zone Furniture

April 2017

April 2017

These guys are great!

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After paying an amount for one store with one review soliciting software, I was able to get up to 25 stores for a cheaper price with Grade.us. Just as feature rich even if it isn't as pretty.

Source: Capterra
 

Jacob from TimeSaver Home Services

April 2017

April 2017

Great Customer Service

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Customer support representative was very helpful and even though the functionality for the software wasn't exactly what I needed she was great and helped me find a work around! Also, whenever I need support I always get straight to a person that is able to help right away!

Source: Capterra
 

jeffery from sydney side pest control.com.au

April 2017

April 2017

Grade Us 5 Star Review

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Absolutely the best and easiest user-friendly review software that I have used. After spending 7 months and amount on reputation database, I found Grade us offered the same features without the expensive subscription. it is also so easy to set up and use.

Source: Capterra
 

Tony from Trusted Partner Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Jon Hall and GradeUs Are The Best!

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The learning curve for utilizing all of the features on the dashboard has been challenging. But Customer support representative
and the team have been very responsive and patient. They are the real deal!

Pros

The affordability, ease of use for the reviewers, and nicely formatted reports.

Cons

The learning curve. I wish there were training videos.

Source: Capterra
 

Daniel from Valpak Marketing Solutions

March 2017

March 2017

Very thorough training

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I had a very good experience with rep on a training call. The content of the call was very organized and my time not abused. Rep was organized and knew his stuff.

The software is easy and intuitive and very thorough in terms of what it can offer a business that is serious about their online reputation.

Highly recommend.

Source: Capterra
 

Cheryl from The Source Fine Jewelers

March 2017

March 2017

Excellent customer service!

Ease-of-use

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Value for Money

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Positive all the way! I was impressed right from the start with these courteous and knowledgeable professionals!

Source: Capterra
 

Alan from Cameo Water Wear
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Would Give 6 stars if could for SUPERIOR customer service

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Excellent customer service, top notch, very impressed. Using for my retail business with multiple locations.

Pros

Customer Service is absolutely amazing

Cons

Overall impressed with no cons...customer service was always right there to guide me with any questions

Advice to Others

100% give it a try for your business. You'll see from the first contact with the company that you're in great hands.

Source: Capterra
 

Shawn from Sponsor Concierge

February 2017

February 2017

Went the extra mile

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Value for Money

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Had trouble loading a csv file. Cindy had me email it to her. Found the problem in Grade.us had it fixed and uploaded the file for me. I didn't have to come back to a task that I didn't have time for in the first place.

Source: Capterra
 

Kimberly from Ridge Top Exteriors

December 2016

December 2016

Affordable solution for monitoring and increasing reviews across the web!

Ease-of-use

Functionality

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Value for Money

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First , the Grade.Us customer support is awesome! They have built an easy to use review system that doesn't require a programming degree to set up nor is there a hefty start up fee! In fact, there is no set up fee or contracts! Getting started takes less than an hour and there are many review platforms you can include in your invitation to customers which helps you to control where you want to concentrate reputation management. For example, if you have a healthy amount of reviews on Google but not many on Facebook you can remove Google from the invite to encourage more Facebook reviews. There are review platforms I hadn't even heard of but of which will help with your SEO efforts. We noticed a significant increase in traffic and form fills after we built up our positive reviews from 5 to over 50 in less than a month. Grade.Us makes it super simple for your invitees to take action. You can also create a widget to stream reviews on your website in real time and filter out any negative ones. I looked at a couple of others and none could compare to the fair pricing of Grade.Us. We were spending a ton of money on another major review system that only helped us gather reviews on their platform but not across the web.

The only slight I have which I've brought up and have hope that they will include as they come out with updates is more flexibility in the dashboard for sorting invites sent by last name and also the exact action and last action date of the reviewer. I also hope to see a function to have a way for multiple email types to be stored so that it can be selected without re-editing the invitation content when you want to segment your invitation to a particular platform such as Angie's List referrals.

Overall though, I haven't found a better review invitation and tracking system that functions as smoothly as Grade.Us and especially the reasonableness of the pricing. Other systems I looked over had complicated rates and a prohibitive pricing structure for multiple locations without additional value.

Very happy with the platform, the service, the pricing and most importantly - the results it has produced!

Source: Capterra
 

Elad from FlatRate Moving

December 2016

December 2016

The best product for any business to get more 5 stars review

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Value for Money

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Grade us by far is the leading software for businesses to get 5 stars reviews
they make it very simple to get in touch with your pervious clients and collect reviews.
Reviews are very important in my line of work.
Too often, very happy clients do not take action while unhappy ones goes straight to the social media and start to bad mouth Grade.us pushes the happy client to go online and submit a review and help us to take care of our unhappy client internally.
If reviews are part of your business look no further just use Grade us



The second best feature (and it is almost as valuable as the best feature) is the way that unhappy clients are segregated for direct contact by my staff. We stand behind our work, but we can't address a problem that we are not aware of. By identifying displeased clients, we are often able to address their issue and avoid a negative review. Often, we can turn them into pleased clients.

Source: Capterra
 

Ball from GIMME THE BALL LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Customer Success Specialist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

I think this product is fantastic and their customer support is 5 star! I was having an issue (turned out to be a simple solution as most issues do) with my Grade Us form and allowing clients to post their ratings/reviews on a clients google + page. I reached out to Grade Us Support and within minutes, received a well thought out email with the solution I needed. Thank you

Pros

It is easy to use tool that allows me to provide an important service for my clients.

Cons

It is not perfect but I am hopeful it's evolution will unfold with minimal pain for me.

Advice to Others

Short of creating your own custom solution, this is one to seriously look at.

Source: Capterra
 

Jeremy from J Turner Solutions

December 2016

December 2016

Great for a beginner like me

Ease-of-use

Functionality

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Value for Money

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I have a small business that works with a few different service oriented companies that needed an easy way to gather reviews. After looking at several options I felt that Grade.us was the best fit for my company. The support team helped me get setup and my clients their first review.

Source: Capterra