Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.

Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.

Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.

Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.



145 Reviews of Grade.us

Overall rating

4.82 / 5 stars

Filters:

Showing 1 - 20 of 145 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Offers The Best Review Funnel

Grade.us is part of our toolset in working as an agency to manage the online presence of small businesses. This tool serves as our review management base of operations. I love that it has the option to directly purchase branded and coded cards to distribute for the clients, but wish it had more free options to directly download or export the designs as pdfs to use elsewhere. Also, if the reports were able to be customized a little more discretely, their utility would go up significantly for us.

Pros

The static review funnel is the best and most versatile one I've seen in Review Management products.

Cons

Inability to customize reports, and to generate pdf templates of paper materials.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Grade.us

Pros

Very easy to set up and add which sites you want your reviews to be directed.

Cons

The free version only allows 100 enrollees before you need to purchase the program on a monthly basis.

December 2018

Grant from Covariate, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Very Solid Review Management System

Pros

There's a lot to like about this product. From the follow up drip campaigns to ask for reviews, to the ease of use and helpful support staff this is a solid all around product.

Cons

While there isn't much to dislike about Grade.us there are a few niche industry specific sites that haven't been added. Additionally, some may want more features. Other than that it's an all around good product.

December 2018

Lee'Ann from Social Vibe Marketing, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Good value for the service

It was ok, I ended up cancelling it after a few years to upgrade to another platform.

Pros

I used this for a couple of years for my clients. The pros were the cost compared to other review platforms, and it was pretty easy to set up a drip campaign as well as set up the landing page for a client.

Cons

What I disliked is that the landing pages were not found in search results, nor did the reviews show up on the knowledge panel on Google like other review sites do. The landing pages could have been a little more functional and robust as well.

December 2018

Sarah from WSI Priority Media

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

We Love Grade.us

Pros

The ease of use from the user side to our side. We have worked with other review systems that were complicated and impossible to get a hold of customer service wise. Grade.us solved all of our issues, and has amazing customer service to boot.

Cons

Slightly more expensive than other systems we have used, but only marginally so and you get what you pay for.

Response from Grade Us of Grade Us, Inc.

Replied December 2018

Thanks for the awesome review, Sarah! We love you too! I'll let the support team know that you appreciate them! This review is one of those that really gets our week off to a great start and puts a little pep in our step, so thank you for that! You're right, you get what you pay for! We're happy to have you as a customer. Hope your holiday season is going well :) ~ Garrett

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Solid Tool For More Online Reviews. Great Support

It's surprisingly difficult to get people to leave online reviews. This definitely will help. I was able to capture a few reviews for our agency during the 14-day trial period, so I was happy with that. I haven't yet decided whether I'm going to integrate this into our offering. To justify the monthly cost, you'd definitely want to capture a decent volume of email addresses on a monthly basis.

Pros

I run a small agency, and have been considering supplementing our services with a reputation/reviews management tool. Did the 14-day trial, and was very impressed with the product. Really enjoyed the ease of use. Easy to setup and initiate a campaign. Lots of flexibility in terms of how you would like to manage your campaigns, but I found the default settings to be spot on for me. I liked the real time reporting, that indicated what actions (if any) the recipients took after receiving the email. Really good product overall.

Cons

Struggling to come up with a dislike. Wish it was free!

Response from Grade Us of Grade Us, Inc.

Replied December 2018

Thanks for the great review! We're happy to hear that the free trial accomplished what you were hoping. I'll share your kind words with the team. You're right, getting reviews can be a major challenge when you don't have the right system in place. A lot of agencies are adding review management as a supplementary service for their clients. It's really becoming a differentiator for selling digital marketing services. Feel free to reach out to our team if you want to discuss the white label options for offering Grade.us to your clients. Many of our customers are agencies who have found it to be a great foot-in-the-door service, since business owners truly understand the power of online reviews.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great review acquisition platform!

Pretty dang happy with Grade.us. We have tried getting reviews ourselves and it just seems like Grade.us does a better job overall.

Pros

I really like that it's simple to set up.

Cons

I wish there were more workflow options - multiple samples of how the most successful companies are using the product workflows/content.

Response from Grade Us of Grade Us, Inc.

Replied December 2018

Thanks so much for the kind review! We feel it's important to keep setup simple as well. Your suggestion of providing other examples of the workflow is great. It's something I'll communicate to marketing and see if we can get some more clients to participate in sharing their best practices.

December 2018

John from Lemonade Stand Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Best review wizard tool for agencies

Simple to use and a great solution for agencies looking to offer review wizards to their clients.

Pros

- Great solution for agencies to white label their review wizard
- Easy to set up
- The thumbs up, thumbs down solution is great for the end-user
- Custom domain mapping

Cons

- The email drip functionality could be a little better (i.e. if someone opens/clicks don't re-send)
- Integration with something like mailchimp would be awesome

Response from Grade Us of Grade Us, Inc.

Replied December 2018

Hey John, Thanks for this great feedback about our email campaign functionality. Great news! We do offer the ability to deactivate a campaign based on open or click. You can find those settings under your invite tab, but feel free to reach out to support if you'd like to have a screen share walkthrough on how to activate it for your clients. I'll pass your feedback along to product. As reporting and email marketing analytics continue to grow in importance for agencies like yourself, that type of intelligent conditional behavior would definitely make sense! I'll also let product know that you appreciate the white label solution is really working for you and your clients. Thanks for being a fantastic customer! Garrett

November 2018

Randy J from President Tiny Giant Web Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best Value Review Management System

Everytime we have a service request we get emmediate response and customer service is awesome.

Pros

I like the White Label version because my clients log in straight from my website to send review invites. It handles both email and SMS funnels and it allows negative responses to be funneled to a contact form versus hitting the review channel.

Cons

We have not yet found a negative yet as the SAS has been working seamlessly for the past year.

Response from Grade Us of Grade Us, Inc.

Replied November 2018

Thanks for the great review, Randy! We're so happy to hear that the platform has worked well for your clients. We take pride in our ability to provide a white labeled solution for our digital marketing companies. I'll share your appreciation with the customer service team! Hearing stuff like this really validates all of the hard work that they put in.

November 2018

Nate from Income Store

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Very Smart and Extremely Useful

Pros

-Fantastic layout for looking over reviews
-Very valuable if your business relies on word-of-mouth reviews online
-Good customer support

Cons

-Reports are not super customizable
-Not really any true cons

Response from Grade Us of Grade Us, Inc.

Replied November 2018

Wow, thanks for the thoughtful review Nate! So happy to hear that the free trial worked for you. I'll let the support team know that you appreciate them and the product team that you liked the layout. (I'll also relay about the customizability of the reports) ~Garrett

November 2018

Joey from WebDrvn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent solution, great customer service

Before grade.us I was using a more manual + custom code solution. It was cumbersome and any changes were slow to build and required lots of testing, etc. It was NOT an easy solution. I tried a few other competitors of grade.us prior to finding them (local search forum) and immediately saw an increase in productivity (on boarding new clients) and an overall ease of management. Overall very good solution!

Pros

Very flexible and intuitive. Easy to setup and easy to use. I am able to change the reviews flows for each client, quick and easily.

Cons

The email/html editor could be a little bigger, less clunky.

Response from Grade Us of Grade Us, Inc.

Replied November 2018

Thanks for the fantastic review, Joey! We really appreciate your continued support. It's been awesome working with you. I'll let the team know what you said. :) ~Garrett

November 2018

Dean from Nashville Marketing Systems Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

My favorite SEO software

The customer service has ALWAYS been top notch. I get fast help whenever I need it, even in the evenings. They are absolutely one of my favorite SEO companies.

Pros

I love the fact that it is my least expensive piece of software, but it's the one my clients like the best. There's something about providing an avenue for positive feedback that appeals to every business owner.

Cons

I'd like to be able to clone all aspects of a campaign and copy them to new ones.

Response from Grade Us of Grade Us, Inc.

Replied November 2018

Thank you for the kind words, Dean! I shared your message with Boris and the support team. We appreciate that you've been a customer with us for so long!

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Functionality

4 of 5

November 2018

A great way to get into reputation management

Overall, it is a great product. You give up a little on the support/UI side in order to get a great price, but it is still worth it, in my opinion, if you are a company managing fewer than 75 locations. Grade.us integrates with other reporting tools, so you really don't even need to look at the Grade.us-generated reports. Lots of value for the money, and the tool works almost flawlessly. If you're on the fence about what tool to go with, choose Grade.us until you make up your mind.

Pros

- The price is a no-brainer if you are managing multiple locations and/or clients. Great value for the price.
- The tools has everything you need from reports, to widgets, to monitoring, to email/text outreach!
- The company keeps up with compliance issues. When Google announced the update regarding sentiment and reviews, Grade.us was the first (that I noticed) to make necessary changes to its platform to stay compliant.

Cons

- The UI is not great, at all. It will make you feel less productive by just looking at it.
- The auto-generated reports are not pretty. They do the job, but they aren't something most companies would be proud to show off to a client.

October 2018

Matt from Bloomington Carpet One

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Perfect for capturing reviews

Pros

Simple, easy to use system to send out text and email reminders for your customers to leave online reviews on the websites of your choosing. Mobile pages look great on the consumers end.

Cons

I can be time consuming entering multiple customers in if you don't have them already listed in the proper format to mass-upload.

Response from Grade Us of Grade Us, Inc.

Replied October 2018

Thanks, Matt! So glad to hear that everything has been working really well for you. I'll share your appreciation with the team!

October 2018

Steven from Tulsa Renew

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Excellent to work with

Great service and great experience

Pros

Love how everything is so simple and how everything is collaborated and gathered into one central place

Cons

Nothing… I really enjoyed working with this company over the years and Wes in customer service is phenomenal!

Response from Grade Us of Grade Us, Inc.

Replied October 2018

Thanks for your kind words, Steven! I'll pass along your thoughtful review to Wes and the rest of the team. I know they're appreciate it! ~Garrett

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Awesome Review Management Software

After using a software that was a lot lower quality with a higher price and after comparing others before choosing Grade.us, I found that Grade.us offers a superior product for a highly competitive price!

Pros

There are many things that I like about Grade.us; my top two are the price (great for small/medium size agencies to easily make a profit when offering the service to our clients) and the functionality (setup of profiles is a breeze).

Cons

I do not have much to say that is negative about the software, but there are just a few things that can be simplified with the day-to-day usage of the software like setting up the white label branding and customizing the review display settings with the WP Plugin.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

October 2018

Perfect for marketing agencies looking to white label and resell review aggregation software

We realized our clients were being solicited by companies offering similar services that Grade.us provides. We wanted to keep clients within our marketing ecosystem as much as possible, so we signed up with the white label agency plan that Grade.us offers and resold it to our clients. It has been a great success for us and our clients!

Pros

A few things that our company really likes about Grade.us

- You can request reviews through email or text messages

- helps stop negative reviews if used preemptively

- You can funnel reviews into virtually any platform (google, yelp, health grades, etc)

- Easy to use admin dashboard

- they offer a package where you can white label and resell the service, and go as far as to offer marketing materials to go with it to help pitch to new clients and upsell current clients

- Setting up a new client is dead simple. You put in their business info, and the software aggregates all the info you need to create a marketing funnel.

- Really liked that each profile you create can be customized with a logo, CSS, and personalized text

- It automates reports to be sent out clients to show progress for whatever time period you would like

Cons

We've used Grade.us for the past two years, and over that period of time we've had to reach out to support maybe 3-4 times. Not too shabby at all, but the response time seemed pretty slow. They always resolved the issue, but i feel like support is an area of improvement that they should focus on.

October 2018

Kristin from Baton Rouge Telco Federal Credit Union

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2018

You Get What You Pay For

Overall, I did not have a good experience with Grade.us. I ended up cancelling with them and signing a contract with Birdeye. I would not recommend them until they update their software and hire more support team.

Pros

Setup was fairly simple. I liked that there was no contract so you could cancel at any time, which I ended up needing.

Cons

The support response time was awful. There was an issue with texts not going through on AT&T cell numbers, and their response was to either 1) chance it and some will go through or 2) not send SMS messages. Unacceptable. They hadn't even reached out to AT&T to resolve the issue yet.

Response from Grade Us of Grade Us, Inc.

Replied October 2018

Hi Kristin, We want to thank you for your honest review. After reading through your correspondence with our staff, we completely understand your frustration. Continuous improvement in our app and services has been a huge focus for us these past few months and although we did not show you the best of Grade us in the past, we know we can in the future if you ever do decide to return. Kristin O'Neill Customer Success Director

October 2018

Dennis from Dott Digital Marketing

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Customer Support Issue

While the support, once engaged is great, there is a reluctance to hop on a call for quick resolution of a problem When one has to wait after setting aside time to onboard, it would be nice to have that happen. The exchange of multiple emails to get to the bottom of an issue is time intensive. I would prefer live help.

Pros

It produces results for my clients at a price that allows my agency to make a decent margin.

Cons

It is not intuitive enough. Mistakes can be made and the difference between the funnel and the invites is confusing. Even after using for over a year, I am still not confident when I set up a new client.

September 2018

ashkan from Hope & Order

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Simple UX Great Results!

Pros

I love the user-friendliness of the tool. Easy to integrate with small businesses and highly effective.

Cons

I wish they'd expand on the offline tools they offer such as business cards, etc. The design options are limited.