Ratings & Reviews

Overall Rating

4.78 / 5 (187)

4.62 / 5 (126)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

December 5, 2019

January 13, 2020

Pros/Cons

  • Pros

  • It works. Easy to use for an computer illiterate guy like me. Gets me reviews with ease.

  • Very flexible and intuitive. Easy to setup and easy to use. I am able to change the reviews flows for each client, quick and easily.

  • Cons

  • The cost was a little on the high side. But it has all the bells and whistles that other services don't have so it is worth the cost.

  • - The email drip functionality could be a little better (i.e. if someone opens/clicks don't re-send) - Integration with something like mailchimp would be awesome

  • Pros

  • I love how easy it is to filter reviews, whether by company, stars, or platform. The interface is extremely easy to use. The support is fantastic and will get back to you in a timely manner.

  • Ease of use. This platform is one of the best out there. Their user interface is extremely easy to navigate the capabilities are incredible.

  • Cons

  • Reviewtracker is working great but there interface was a bit hard to inderstand for us.

  • The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots