About LocalClarity

LocalClarity is a cloud-based review management platform for multi-location businesses. The comprehensive suite of tools helps clients to build relationships through direct review responses, increase local search traffic, gain insights into customer feedback trends, identify under-performing locations, and discover unique best practices. Programs available for businesses with 10 to 10,000 locations and agencies of all sizes.


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6 Reviews of LocalClarity

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

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Showing 1 - 6 of 6 results

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June 2021

Pedro from Pedro Brandino - Empreendedor Digital

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

More than a simple program, it is a great business partner, excellent!

Pros

We capture data from multiple local business partners. And thanks to this excellent partner of business, has helped us a lot and our reports and files are all grouped and put together correctly. With local clarity, we are able to rank our local partners and accelerate assessments.

Cons

I don't really have anything that should be reported, I just have praise for this tool.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Excellent Reputation Management Tool

Pros

Love this reputation management tool. The reporting is clear and easy to understand. The reviews inbox makes it very easy to respond to reviews in a single location. The most outstanding feature of LocalClarity is the support. Their response time to any questions or requests is extremely quick! The price is great as well!

Cons

There are no issues that I see with the software.

Response from LocalClarity

Replied November 2018

Thank you for the review of the LocalClarity platform, especially the comments about the support. We strive to provide timely, proactive, and personalized assistance to each client.

October 2019

Nick from FreshFeedback.ca

Company Size: 2-10 employees

Industry: Research

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Local Clarity is an amazing partner to have.

We were looking for a solid full-featured partner who was offering a white label product and Local Clarity was offering a solution we knew would help our clients deliver on the experience their customers & guests expected from their brand. Our clients manage all their reviews from all review boards for all their locations using a single "Inbox" and reduce internal resource costs. Managing their online reputation without adding substantial costs is a huge benefit.

Pros

We are a white label partner located in Canada and I have to say, Local Clarity and their team is amazing to deal with. They are open to adding features, listen to any concerns you have, provide the support you need and best of all help us grow.

Cons

Nothing. I spent months looking for a partner who has the tools we needed to help our clients manage their reviews and reputation. No other provider could offer what Local Clarity offered.

Reasons for Choosing LocalClarity

Local Clarity provided the features our clients needed. Their development roadmap was better than its competitors. The easy of use of the platform was the best in the market. During all my calls and conference calls, the Local Clarity team was supportive and easy to deal with.

May 2018

Anonymous

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

LocalClarity has been a great addition to our community management and PR workflow.

efficiency in checking all client's location, media uploads, ratings and also a more detailed reporting system

Pros

Taking traditional data from the big G and also more platforms being added while adding customization. I find managing client reviews, making location data (granular and robust reporting system) easy to read and dissect to be the ideal help. New features are also being added as the platform explores more ways to make Location data for business more efficient and useful.

Cons

The messaging system on the platform may not be as interactive as some other platforms in regards to social media, however, their forte is the Location data side of things.

Response from LocalClarity

Replied May 2018

Thank you for the product review. We are excited to see that you are leveraging the system for review response community management and Google My Business local data analysis. Thanks to client feedback and recommendations like yours we are added new features continuously.

January 2018

User Profile Picture

Jan from American Dental Management Group

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Great support and direction!

Pros

The easy to follow dashboard and the set up is also very simple. Responding to posts are as easy as handling simple email!

Cons

Perhaps that the incoming posts are not live- but that is ok! I think that it would be live chat portal to be live-

May 2018

Marianne from Australian Venue Co.

Company Size: 201-500 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Location data management at scale

Automated reporting on location review & listing performance with great visualizations.

Pros

Love the ease of visualizing traditionally clunky Google Business insights data and the ability to tag locations into categories of our choosing. This has made my reporting process so much easier!

Cons

Minor bugs initially, have all been resolved quickly. Didn't recognize an Australian region, but was rectified.