About Meltwater

Meltwater is an online solution that provides media intelligence and social listening tools for enterprises. It offers real-time business insights to make better informed decisions. This software helps companies to measure, manage and magnify their reputation in a progressively linked world.

It provides an access to the latest PR measurement tools that helps users quantify their PR influence. Social media analytics offer a clear picture of the user's brand and customer sentiments. Meltwater’s smart media contact database lets users connect with main media influencers, including bloggers, journalists and more. Create presentations for stakeholders and share insights with internal work groups through a shared dashboard.

Users can monitor their com...


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Supported Operating System(s):

Windows XP, Linux, Windows 10

3 Reviews of Meltwater

Overall rating

4.00 / 5 stars

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July 2017

Koketso from Mint Management Technologies

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: GetApp


July 2017

November 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

4.0

November 2019

Meltwater = Too Expensive For Small Business, Good For Larger Operations

Overall, the algorithm changes on Instagram took away our use for discovering leads efficiently with the listening tool. The cost was no longer sustainable once it was not bringing in any additional revenue. It is a powerful tool, with great customer service, but I believe it is a little too pricey for smaller businesses.

Pros

I liked how robust the listening side of the software was. You could really dive into the results and pick up conversations that were happening around your brand that you otherwise would not have been able to see.

Cons

What I liked least about this software was that their social inbox was just Sprout Social. I was living within the engagement side of the software and saw little additional value. For those focusing solely on social listening, I recommend looking only at the component.

April 2018

Jason from Community College of Philadelphia

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Free Trial

Review Source: GetApp


April 2018