Mention

RATING:

4.7

(287)

About Mention

Mention is a cloud-based solution that helps enterprises monitor audience insights and analyze marketing strategies across social media platforms. It enables professionals to perform crawling across review sites, forums, blogs and other sources to find brand/product mentions. Mention allows businesses to measure the performance of marketing campaigns and generate analytical reports using key performance indicators (KPIs). Influencers can receive curated content as per consumers' behavior trends and publish scheduled posts across social media channels. Additionally, it lets users identify audience sentiments as positive, negative or neutral and export reports/mentions in PDF, PPT, CSV or XLS format. Mention facilitates integration with various third-party appl...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Mention Pricing

14-day trial available (no credit card required) Limited Free plan available Solo: $29/month Pro: $99/month ProPlus: $199/month Company: Custom pricing

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

Choose your alert to listen to any topic

Mention Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Mention

1 - 5 of 240 Reviews

User Profile

Mike

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Amazing Media Monitoring With Mention

Any keyword, brand, or name can be monitored easily. The speed and ease of keywords to both track and to block is time saving removing irrelevant spam that can flood you with other apps. Mention is essential to managing and tracking your community. It's the best product of it's kind on the market.

PROS

Accurate results, easy to set up and to use, Mention is easy to connect your social accounts too and it covers all social media from all sources on the Internet. Very easy to use dashboard for both personal and business use.

CONS

There should be more options to display data however Mention seems to be constantly upgrading and developing so I am sure this will be something taken in consideration by them in the future.

Vendor Response

Thanks a lot for your review, we really appreciate your support!

Replied May 2019

Mohammed

Non-Profit Organization Management, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2021

the perfect tool to allow you stay informed on your performance, and stay ahead of looming troubles

Mention has been a really great and effective tool that provided us with the much needed insights we required to help us expand into other complementary sectors and services. By gauging the perception of the general public to related activities and competing products, we have been able to better time our ad campaigns and network engagements to achieve the maximum results possible.

PROS

I guess the best thing about Mention is that it provides the full circle of complementary services needed to completely manage the image and interests of our businesses and projects. By far, one of my most interesting features about setting up alerts is that I can use tags to create alerts within broader alerts. This allows for an effective filtering system that makes our work ten times easier.

CONS

Some elements within the user interface could be decoupled and further simplified to make navigation and learning for new first-time users a little easier.

Reason for choosing Mention

We end up using them in combination and based on the specific needs of a given project or campaign.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

3

Reviewed February 2023

Not the best ratio of value for money

Mention is mostly useful as a PR watch and web listening tool, even if we can appreciate the fact that it's not only this. Product direction is obviously trying to take Mention to the next level with a broader usage of the social media management and analytics capacities, and while they are not there yet, it's still full of promise.

PROS

The scope of channels you can "listen to" is pretty impressive, sometimes even too much with a lot of noise and things you don't really care about. If the filtering options can be better to get rid more easily of this noise, the rest of the tool is pretty easy to use and straightforward, especially when it comes to the additional functionalities that are analytics or social media management. The influencers search tool is quite accurate and useful.

CONS

The free version is way too limited, only focused on web listening functions, whereas the paid version is quite expansive considering the multiple weaknesses of the different tools. Analytics are good but not that good, social media poster is okay but some other products do it better, and so on.

User Profile

Arheer

Verified reviewer

Internet, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Best Social Listening Tool

Mention.com is a great platform for businesses and individuals to monitor their brand's online presence and reputation. The tool itself is easy to use and provides a wide range of features. The ability to monitor multiple social media accounts, as well as other online sources, is great.

PROS

1. Great social listening capabilities2. Can track multiple brands at a time3. Customisable filters and alerts are available

CONS

1. Still lacks world-class reporting and UI2. Limited API integration options

User Profile

Ksenia

Verified reviewer

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

Awesome Way to Find Out Where You're Mentioned

Our company is not a big one and therefore every mention counts. Mention gives us the opportunity to easily track where who talks about us and what do they say (without resorting to daily googling our company name)

PROS

We've used it when we first founded our business and we wanted to track the mentions around the Internet. We really enjoyed it because you don't have to continuously google yourself (or your brand), instead, the mentions (especially when your brand name is somewhat unique) are coming to your inbox.

CONS

The pricing is a bit steep if you're a small company. So you can start with the free account and see if this instrument is needed for you. If you are using a free account, there is a limit on free mentions (quite understandable, but something to keep in mind). Otherwise, it can be a very convenient tool for marketing specialists, especially if you're using the dashboard available for listening analysis and competitive analysis.