All Opinew Reviews

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User Profile

Tahmi

Verified reviewer

Apparel & Fashion, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Great product for a good price

PROS

One of the things that I like most about Opinew is the ability to pull in reviews for my items that are on other platforms. It really makes moving customers from a marketplace to my own website easier when I'm able to show that social proof. And Opinew also makes it easy to get reviews from the sales on my website, offering branded email options to send out to customers asking for reviews as well as offering the ability to give customers discounts on future purchases when leaving a review. Their support is top notch, not only helping me to get my Shopify templates correctly set up the first time, but also helping when subsequent template updates need tweaks as well.

CONS

The one thing I wish Opinew did better would be to make it easier to share good reviews on social media like other review software does. But I have templates for social media posts made in Canva, so it's not that difficult to paste in good reviews and make posts out of them.

Reasons for switching to Opinew

The basic reviews that came from Shopify were extremely dated looking and didn't offer any of the features that Opinew offered (like followup emails, pictures, branded presentation, etc.)

Oscar

Computer Software, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Way more than we expected!

We're a small software development agency, and we've had to set up Shopify shops for many clients. With all the limitations that Shopify has as a platform, Opinew's tools have been very useful to make sure the styles are how they are meant to be and the products/shop look trustable. They have so many features but right now I remember once when the printed reviews and coupons came in very handy with this client that needed to ship the products but also wanted to get feedback. Another thing: Opinew is a big boost for the SEO.

PROS

First, how easy it is to customize to the theme's style, anyone can do it. Also, how it imports reviews to a product from different providers (Amazon, E-bayd, AlliExpress), and how these reviews give the website a way more trustworthy overall look. We love it.

CONS

I'd love to see different kinds of widgets such as viewing the most recent reviews but, to be honest, we're happy with the ones they have.

Reason for choosing Opinew

The fact that Opinew offers the same as the other two (and more), and yet it is cheaper. Wo found Opinew to be the clearer to understand for our customers.

Liz

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2021

Great Customer Service

PROS

How quickly customer service gets back to me (within minutes via chat)

CONS

The pricing, alot of add on features/ upgrades

Stefan

Events Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Great Review Management System and Importer

Overall, we are a long standing customer of Opinew and have build a great relationship with the team. We are impressed with the cadence in which they update the platform, and with the great support they provide to new customers. Because of that, when working with new shops/merchants, we are confidently recommending Opinew as the tool of choice for powerful review management and importing on Shopify.

PROS

We have been using Opinew for more than two years now. The product keeps on improving with new feature updates, integrations, and partnerships announced all the time. After carefully reviewing other review apps in 2019/20, we identified Opinew as the one to use and recommend to our merchants. Their support is very helpful, friendly and available around the clock (which saved us a couple of times already). Opinew has a very comprehensive feature set, that includes: * multiple review widgets for the shop website * ability to include photos/videos in customer reviews * automated review requests (email, sms, printed) * great review management functionality * coupon creation/use for review incentivisation Moreover, Opinew is also offering very powerful import functionality to anyone who is moving shops from another platform like Amazon, Ebay or Aliexpress. These features include: * Amazon, Ebay, Aliexpress review imports * automated review synchronisation * review migration/import from other review apps * Chrome plugin for bulk import of product reviews The review importer functionality, especially with the Chrome extension, is a power tool for anyone who needs to import reviews. Many of our dropshipping merchants are using Opinew with Oberlo to set up online shops in minutes. Import products with Overlo, import reviews with Opinew, and start selling. Opinew has been a great platform for many years now that we thoroughly recommend.

CONS

As mentioned above, the Opinew system is very feature rich. For new users the number of features (widgets, automations, importers) can sometimes be daunting at the start. However, with recent improvements/updates to user onboarding and the help centre, we do not perceive this to be an issue. If a user gets lost at any point, then the Opinew customer support will be there to help and guide them through the system.

Bob

Luxury Goods & Jewelry, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Excellent Website/Product Review App for Shopify Stores - Outstanding Customer Service

Very positive and they are very responsive to requests for help and listening to new feature suggestions.

PROS

One of the primary reason we choose Opinew was their ability to import product reviews from our eBay store. The process to match the product review on eBay to the same or similar product in our Shopify store took a while to master, but once we figured it out, it worked very well for us. Their customer service has been HIGHLY responsive!! Very quick to respond, even on weekends and later in the evening. Highly recommend.

CONS

Our biggest problem in the beginning was lack of clear straightforward documentation on how to setup the product and then manage it day to day. Their documentation has improved in the past few months.

Reasons for switching to Opinew

Lack of ability to import product reviews from eBay.

Mary

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

All-in-one review management tool for Shopify stores. Import reviews from Amazon, eBay, and AliExpre

I can attest to Opinew’s efficacy. Their ability to import customer reviews from Amazon to a Shopify store has been a game-changer. This interface is user-friendly and makes managing customer feedback and reviews a breeze. Moreover, the added features (like email and SMS flows) have streamlined our process of collecting customer feedback. I would highly recommend Opinew to all companies who want to scale their business on the Shopify platform and ensure customer satisfaction.

PROS

Their ability to import customer reviews from Amazon to Shopify. Pricing, usability and more.

CONS

The Opinew software was easy to use and I had no problems.

Rogelio

Consumer Goods, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

All what you´re looking for

Software works really good, and the customer experience is very atractive, so we´re getting many positive reviews in our site/products.

PROS

Opinew is an easy app to use, it comes with all the features we need (and more) and it is also very easy to use. In adition, any problem you may have they solve it within 24h.

CONS

I did not really find any problem with the app yet.

Reason for choosing Opinew

It has all that we were looking for. Awesome price/quality ratio.

brian

Information Technology and Services, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2022

Extremely happy, helped my store conversons

Very happy.

PROS

The ease of use and the fact that the reviews from Amazon, ebay are genuine Authentic reviews.

CONS

the face that I need more reviews, the plan I was on ran out quickly. it did have 500 reviews though.

Reason for choosing Opinew

because the reviews were coming from Amazon and I trust Amazon.

Reasons for switching to Opinew

Loox reviews were not authentic.

Jamie

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Opinew's a great tool for integrating reviews

PROS

Opinew's a great tool for integrating reviews. We use the integration between Amazon and Shopify (along with email). The implementation is simple. [SENSITIVE CONTENT HIDDEN] from the support team is always helpful and responsive.

CONS

Nothing major. Lower cost would be nice.

User Profile

Krish

Verified reviewer

Sporting Goods, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Opinew is a great way to start gathering and organizing reviews

very very good. Nearly perfect

PROS

Able to pull the Reviews off Amazon And add them on my Shopify product pages

CONS

The speed and the impact on my page load times was disappointing

Adam

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

A Lot of Good Features in One Integrated Package

PROS

It integrates easily with Shopify. We also like how it allows both customer reviews with images as well as question and answer right on the product page.

CONS

Even though it has features to customize the look of the widget on your website, it can be difficult to make it look professional and functional if you use a custom Shopify template.

Reason for choosing Opinew

We ultimately chose Opinew because it was the only software to include what we needed without being upcharged for things that we didn't want or need.

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Opinew es una de las mejores herramientas en el mercado para gestionar reseñas

Me ha encantado el producto, porque ha permitido conocer la opinion de muchas persoans, que utilizan ciertos software.

PROS

Una aplicación extraordinaria para utilizar. se ajusta de forma natural, lo que ahorra un montón de tiempo! la asistencia es en general bastante productiva también! sugeririble!

CONS

Hay elementos sorprendentes que podemos tener con el rediseño.

Reason for choosing Opinew

porque es fácil de usar y adquirir.

Reasons for switching to Opinew

Por el costo que tenia el producto anterior.

Lindsay

Cosmetics, 1 employee

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

A great plug-in that I've used for 15 months for my eCommerce stores

Opinew makes it easy to upload reviews from multiple sources quickly and accurately. There's even an "update-button" where you can upload the latest review from your previously selected sources with a single click. Click, click, done. I like it.

PROS

I've used Opinew for over a year now for several Shopify stores. It's very reliable and easy to use, and you can quickly upload reviews from Amazon, eBay, Aliexpress etc. It does everything you need from a review software plug-in really.

CONS

A few times the app has gone down for like 30 minutes randomly, that would be my only complaint. It can be a bit buggy at times.

Emily

Retail, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Great App for Customer Trust

PROS

I love that this allows customers to leave reviews so that new customers are able to trust our brand.

CONS

I can't think of anything that I don't like.

Kumbar

Sporting Goods, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Awesome addition to our website!

This is an awesome product all in all, I do believe it is the best out there in the market.

PROS

Opinew Reviews is a great and easy to use tool that we just stumbled upon at White Duck Outdoors, INC. It is easy to use, great for customers to quickly ask a question, and ofcourse leave a good rating, adding more validity to our already flourishing business.

CONS

Answering questions could be easier, reviewers and spam questions could be filtered out better.

Vanessa

Arts and Crafts, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Loving this review program!!

PROS

I switched over to Opinew after trialing another. The setup was a breeze and my customers have found the process to leave a review so user friendly. I love the workflow from beginning to end!

CONS

After adding a colored background, the top doesn't have spacing to allow color so it looks a little funny. But this wasn't a make it or break it for me.

Reasons for switching to Opinew

Didn't have the option to include photos.

Kevin

Arts and Crafts, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Fantastic

I have tried various review apps over the years, and Opinew is the best of the bunch. And the support if you ever need it is fantastic also

PROS

Ease of use. Integrates with no trouble. Looks fantastic also

CONS

No aspects really, everything installed very easily. I did have 1 tweak I wanted and the support were very quick and helpful in making this happen.

Reason for choosing Opinew

After a trial run I knew this was what I was looking for.

Jenel

Arts and Crafts, 1 employee

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2021

Easy and simple to use

PROS

I like how easy it is to use and that there are multiple tiers to purchase.

CONS

I do find that sometimes there are glitches when it comes to changing which reviews show up on the carousel. I think a nice feature would be to have an auto rotate function for the carousel. If I can only show 2 reviews at a time allow the program to rotate between all reviews on a daily or weekly basis

Sebastian

Wholesale, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Make customers trust your store

The product is good but the customer service is even better - The team will support you right away in any need!

PROS

It's very easy to import rating from platforms which have many more ratings than yours. This is very helpful not only from a client perspective but as well from a company perspective as you can decide which products to market and which to even stock more for yourself.

CONS

The amount of bulk actions that can be done is very limited - I would like to update the number of reviews / minimum threshold of products I get from Amazon and I can't do that.

Reason for choosing Opinew

It was the only app I thought it was viable to get thousands of product reviews without spending thousands of hours

Laura

Publishing, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2021

Great for small company

Your software has helped us by allowing Amazon reviews of our books to appear on our site. Often our customers do not write reviews directly on our products. In this day and age, the consumer is apt to purchase on Amazon due to the abundance of reviews and also because of Amazon Prime. We are a small publishing company and cannot offer the perks that Amazon does but we are thrilled to have the reviews from our customers that appear on Amazon.

PROS

It is very easy to use and the Chrome extension is amazing. It really fulfills our needs as a small publishing company to have access to our reviews on Amazon and transfer them to our site. Very simple and effective solution to our needs.

CONS

I honestly do not have anything negative to say about this software.

Kathy

Retail, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

[SENSITIVE CONTENT] was awesome!

[SENSITIVE CONTENT] was so patient and helpful! My issue was resolved quickly and he went above and beyond to make sure the everything was uploaded exactly the way that I described. Would highly recommend using Opinew!

PROS

It was easy to install and it helped my site Speed

CONS

I love the software, I'm not tech savvy.

Reasons for switching to Opinew

Functionality

Nathan

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Easy to use and helps out tremendously!

Installation was easy and figuring out how to use the software was much simpler than I anticipated. This has helped saved me a ton of time.

PROS

The easy of use of the software is amazing. Being able to manage incoming reviews and feedback has been extremely helpful.

CONS

I can't think of anything at the moment.

Pratik

Retail, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Great app, but needs improvements

I enjoy using Opinew and so do my co-workers, it needs to be refined for it to be outstanding..... if the app was like the website, then it would do better ;)

PROS

Good app, does what it says on the tin. Support is exceptional, very quick and in the ball

CONS

The user interface needs to be updated, as it lacks ease of use The colours used don't make it easy to see what's going on i.e. overlapping text. Need more customisation for the pagination..... very poor and my customers have complained that the "." is confusing

Reason for choosing Opinew

We did a lot of searching and settled for Opinew because of the functionality, price and the way it worked with the plugin.

Chello

Retail, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

The best way to show reviews on Amazon and other marketplaces! Opinew is top notch!

So far .... amazing!

PROS

Easy to use and the support from [SENSITIVE CONTENT] is top notch!

CONS

For a newly started store, the monthly fee seems excessive.

Reason for choosing Opinew

It looks like you have a robust platform and the customer support is amazing!

Randy

Retail, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Easy to use, great customer service

PROS

Was easy to upload reviews and I needed help to refresh so it would show up on Shopify and customer service immediately solved it. Great overall

CONS

Took a few times to refresh but after it works great

Showing 1 - 25 of 42 Reviews