Podium Software


 

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites.

Podium’s platform consolidates customer interactions and online reviews into a single dashboard to help users manage online review management. From the dashboard, users can send review invitations, respond to online reviews in real time, and send and receive text messages with customers and potential customers.

Additionally, Podium’s platform provides businesses with reports on the business’ day to day operations, including sentiment analysis and competitive benchmarking, that can help businesses identify potential areas for improvement.

Pricing is based on the number of locations. Support is provided via phone, online chat, and email.

 

Podium - Dashboard
 
  • Podium - Dashboard
    Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

46 Reviews of Podium

 

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https://www.softwareadvice.com/reputation-management/podium-review/
Software Advice Reviews (5)
More Reviews (41)

Showing 1-5 of 5

DARRELL from ELINCO INTERNATIONAL INC
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

PODIUM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

nothing

Pros

Very user friendly. Gives user the ability to write reviews and customer has option to viewing the review.

Cons

I'd like to see Podium add a service where they respond to positive reviews on behalf of the dealership and provide suggested responses to bad reviews which the dealer could accept, reject, or edit and post.

Review Source
 
 

Andrew from Vivint
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Podium is a company that can help drive positive change in your business, and the way your business works with its customer base.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

They were instrumental in helping us improve our brand trust, and increase our visibility on top review websites. There are a lot of simple ways to improve company and product image, most of which Podium will help you to take advantage of.

Cons

Maybe an easier way to implement some of the strategies, they get the work done, but it can still take a lot of hours. Also better integration with social media would be an extra plus.

Review Source
 
 

Dan from Revampt Goods LLC
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Why try and have great customer service?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Most unprofessional company I have dealt with.

Pros

The idea is there. But that is all it is. The idea of what it could do, vs what it actually does makes this a bust.

Cons

The service is lacking. Try and make sure it is something for your business. The features are not that exceptional, and the service is horrendous. Two things that should concern you, the fact that they only have a one year contract, and the fact that the sales team code calls and really pushes the service. Think things trough, its not a great platform, and very buggy. The reviews on all the sites do not seem legitimate. Even on glass door employees say they are fake.

You will get a awesome salesperson who blurts some statistics pretends to listen to your needs, and then locks you in. Once you are locked good luck.

STAY AWAY! not worth the money, not worth the service, and they could care less about their customers, all they care about is sales and contracts.

Review Source
 
 

Frank from Law Offices of Frank M. Nunes, Inc.
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Easy to use, great support but too soon to tell about results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very polite staff.

Pros

Very easy to set up. My account was online in 2 days or less after I signed a one-year agreement. Staff is on top of follow up questions.

Cons

Seems a bit expensive for what it is supposed to do. So far, I have not seen any reviews completed by my clients that I send requests for review through Podium. It has only been two weeks.

Review Source
 
 

Alicia from Diamond Couture
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Podium makes getting reviews easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Recommend to any store looking to build their online visibility! You can choose where to direct the customer to give the review such as Facebook or google. Works great! They also give you credit if you refer a business.

Pros

Not only can you easily get tons of reviews for your store, you can also easily text customers anything you need to without getting a whole phone line.

Cons

A little pricey but overall worth the money. Sometimes my customers say the link doesn’t work, but most of the time it’s fine.

Review Source
 
 
 
Showing 1-20 of 41


April 2018

April 2018

Amazing product, but is pricy

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Does a great job getting reviews and obtaining great information to build online reviews and reputation.

Cons

The cost is very high. You get what you pay for, and podium does a LOT! Love the program just is costly.

Review Source: Capterra
 


March 2018

March 2018

A user-to-customer messaging platform for reviews that's hooked in with Google

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

Direct Google integration is definitely the biggest pro here. They also are focused on having staff message customers directly for reviews one-on-one. It won't work for everyone, just depends on the business model.

Cons

Very limited functionality and visibility into your account. Right now, it's basically just a review solicitation platform via messaging and email. It's efficient at getting star ratings and reviews, but that's about it. If you're looking for surveys, look elsewhere. Also, when I was a customer, they didn't even have NPS Score. That's pretty basic. Reporting is very limited and it's hard to get an overview of your total account, only individual locations. Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive. You're basically paying for the direct Google integration. Which is super nice and important, but still. I also had a very negative experience that was unique to me. I had very specific contract conditions that were not met and it was a very difficult and painful process to get rectified. I felt very misled by the company and lost any trust I had in them. It was very disappointing.

Review Source: Capterra
 

Gjenes from Bay Alarm Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Tracking Reviews Can Be Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.

Pros

What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

Cons

The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

Review Source: Capterra
 

Lisa from Stratus Interactive
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Podium is a fool-proof way to monitor online reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used Podium to quickly raise our client's Google review rating in just a short period- in less than 3 months, we've increased 1.2 stars and because responding to reviews is so easy, we've developed deeper relationships with reviewers with our responses.

Pros

Probably the best thing about Podium are the SMS text feature that sends an easy to use FB or Google review link directly to a potential reviewer. The link eliminates any guesswork of confusion about how to leave a review which, for the clients we're using it for, would definitely hinder their customers from providing review. Additionally, the email notifications that inform any time a review is left is hugely beneficial because reviews never fall of your radar and because it's so so easy to respond directly to reviews within the Podium platform, it's simple and quick to just pop into the review and respond to it as soon as you're notified! Another thing I love is that Podium is constantly adding features and functionality, like the ability to now respond directly to FB reviews from the platform in addition to Google reviews.

Cons

It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business. I will say however that the live chat customer service option is awesome and both times I've used it, my problems were immediately resolved and the support team was super helpful

Review Source: Capterra
 

Stacey from BH

March 2018

March 2018

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Podium is a top-notch company and I am so glad our company uses them. Their staff is outstanding and responds quickly and eagerly any time we have questions.

Review Source: Capterra
 

samantha from dixie rv

January 2018

January 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love it!

Pros

This is very helpful and helps our business with customer feedback drastically! It is a great program

Review Source: Capterra
 

Jessica from slimgeneration

December 2017

December 2017

Great way to collect feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great way to capture reviews and feedback about your company

Pros

Its a great way to collect feedback from clients, have a reason to interact with past clients & improve your processes moving forward

Review Source: Capterra
 


December 2017

December 2017

Great way to enhance your companies profile on both Google and Facebook.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The format is easy to use and easy to set up. It makes it easy to have your customers leave a review and has enhanced our business.

Cons

It can be difficult to get your team thinking about the importance of online reviews. Not a problem with the platform, but still a hurdle to overcome

Review Source: Capterra
 

Nicholas from LeBrun Toyota
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Overall incredibly customer service in regards to their contact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, increase google ratings, ability to send customers to review sites that you want. This allows adjustment to be done on the fly.

Cons

Company is missing some keys features in regards to black listing, managerial settings, etc. Would be nice if the company sent out emails informing clients about updates to their software/website.

Review Source: Capterra
 

Mike from Hyatt Infiniti
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Effective Software program and works very Efficient with success you can see. The results can be measured as soon as the program starts. Good reporting. All Good have no problems or concerns at this time. The reporting and program is working as we were told that it would work with the results we were told .

Review Source: Capterra
 

Nikki from Dugas Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

We have received a great response form our customer base!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The company I work for is getting a great online appearance!

Pros

My favorite thing about the software is being able to manage everything on the desktop and forward messages to our service technicians.

Cons

If I had to pick one thing I liked least I would say it is the cost. However, we are a new client and this opinion may change.

Review Source: Capterra
 

Erin from DuBois Furniture

November 2017

November 2017

Podium is like hiring a full customer service team in one platform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to directly communicate with our customers in the way the they are most comfortable. It's an added bonus that it saves our staff time in communication.

Cons

The transition between app on the phone and the desktop has a bit of a learning curve but overall we have no complaints!

Review Source: Capterra
 

Heidi from McClure Collision Center, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Such a time saver for our business!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reviews that I most likely would not have gotten organically

Pros

Ease of use for us and our customers. We simply do not have the time to call or email each customer at the end of the day to request reviews. I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request.

Cons

I wish when it says I have already sent a customer a request that it would tell me if they left a review or just simply that I have already requested a review. That way I would know if I should send them one more request or just leave it alone. Rather than having to search reviews to see if they left one or not.

Review Source: Capterra
 

Grover from King Jewelers

November 2017

November 2017

Podium is great to work with. They have helped us to get more positive feedback from our customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Podium makes getting reviews from customers very easy. It only takes a second to send the text message to your customer with a link to submit a review. We also enjoy that we can send our customers texts from our work computer and no longer have to do it from our person phones which means everything is found in one place.

Cons

We have a great experience using Podium. The only thing we could say that isn't positive is the initial set up was quite time consuming from all the long phone calls with different people. In reality it only took a couple of hours but when you only have a few employees that time is valuable. Other than that we love using podium!

Review Source: Capterra
 

Tori from Bill MacDonald Ford

November 2017

November 2017

Great experience -- friendly/helpful staff -- the product works.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simplicity for getting customers to review spot. Automatically sends text when you can't send them in time.

Review Source: Capterra
 

Matt from Foresight Wealth Management

October 2017

October 2017

Podium is brilliant. Love the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is extremely easy to use and benefits my business. They walked me through implementation and it was a breeze.

Review Source: Capterra
 

Richard from Bayside Urgent Care Center
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

The best money we have spent in our marketing budget by far!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and implement in any type of business. By far the best software we have come across to generate reviews for our business.

Cons

Software glitches. We had a malfunction once where the reviews were not being properly assigned to the person who sent the review.

Review Source: Capterra
 

Karen from Arcadia Window & Door
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
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boosting our on line review ratings

Pros

We are able to send out review requests quickly, immediately after job is complete. Customer more likely to send review when experience is fresh in their minds

Cons

We have had a few clients that were unable or unwilling to open the links. They were uncomfortable creating a log-in to send review. This could be user error as well, as others have had no problems.

Review Source: Capterra
 

Dave from Harris Kia

October 2017

October 2017

The design is simple and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software simply works. New systems come and go but the only ones that have any "sticking" power are ones that are easy to use. Well done!

Review Source: Capterra
 

Karen from Scott & Co. Fine Jewelers

October 2017

October 2017

Customer rep was very helpful in explaining the Podium software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of which an email/text goes out to customer. Customers receive a text right away, sometimes even before they leave our store.

Review Source: Capterra