Lied about deal
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Did not use the service because I was lied to by the sales rep. Very disappointing to see a rep professing religious connections treat us this way.
Cons
During the sales process I explained to the executive I would feel more comfortable with a 6-month contract instead of the 12-month contract he was asking for; I would've liked no contract but was trying to be fair. After getting permission from his boss, I was assured by him; he had "never seen his manager do this," so I thanked him and signed up.
Two days ago I met with a company that uses us and Podium for business; our mutual customer explained he had signed up for a 3-month deal with the same executive a just prior to me signing up. He had been disenchanted with the actual use of the service compared to what he was pitched. The service does not match the pitch. He plans to cancel as soon as his contract is over.
I then emailed the account support rep I was assigned - who took over a week to contact me, after signing the contract and billing my credit card, and instructed her to cancel my contract. I was then asked why I was canceling my contract without using it. When I explained she said she'd talk to the executive and his superiors. A day later there's no rush to get to me or confirm cancellation, but there sure was rush for me to sign up and pay! Caveat emptor.
Oh and the customer I spoke with is still waiting on his promised golf balls from the executive...