Podium

RATING:

4.3

(501)

About Podium

Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI. Podium's plans are built to help your business grow with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform. World-class customer support is included in every plan with step-by-step onboarding, phone & chat support, and a dedicated customer success manager.

Podium Pricing

Free 14-Day Trial. Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.

Starting price: 

$399.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Manage all of your communication from a single inbox–from texts, to DMs, to phone calls–and keep customer context at your fingertips.
Slide 1 of 6

Podium Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Podium

1 - 5 of 499 Reviews

Jeffrey

Automotive, 11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2024

Podium Review: Very effective for reputation management.

User Profile

Jordan

Verified reviewer

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Very expensive but worth it depending on your model

Fantastic, We collect customer payments via the text payment feature. It is expensive but allows us to reach our clients and accept payments the way that they want to and in a secure way.

PROS

It is always on the forefront of new technology and they will keep you up to date on when new features come out as well as sometimes let you beta test.

CONS

It is extremely expensive for what it is. The personnel also don't coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.

Audra

Hospital & Health Care, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed October 2023

More interested in getting paid

Not great. I’m sure it’s the right fit for a large company with deep pockets and the need for a bunch of bells and whistles, but we are not that.

PROS

I chose the platform because I thought it was the only real option to replace ZipWhip which ends service in December. They were listed as a recommended vendor.

CONS

The people. They started out great, but at the onset I told them that most of the features they offered we wouldn’t use. And they didn’t have a Chrome extension, which we used a lot. But we needed a new text service as ours was going away. The cost was about 3x what I was paying and that was for the lowest level of service and they lock you in to a contract for a year. But I didn’t know of another option.I found Text Request, which is almost ZipWhip exactly, less than 48 hours after I signed their contract. I was transparent with them about Text Request really meeting our needs and price point perfectly and we weren’t paying for a bunch of features we wouldn’t use just to get texting. I asked to cancel before we even onboarded. They declined and said someone from legal would reach out. No one from legal reached out. They offered to move me to a more basic plan with a lower price point which, as I felt locked in, was willing to look at after I got back from vacation. Upon my return from vacation I reached out twice but that was the last I heard from [sensitive content hidden]. Out of the blue I got an email from another person at Podium cancelling my account. It just felt like a yucky experience overall. It felt like they are more interested in getting paid than making sure the platform is the right fit for their customers.

Reason for choosing Podium

Voxie didn’t have some of the features we loved.

Reasons for switching to Podium

Because ZipWhip is ending service in December and Podium appeared to be the only option.

Kate

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

FUNCTIONALITY

2

Reviewed May 2024

Podium SMS Manager

PROS

Easy to use, easy to set up. Integrates with my POS System, lacks design options and customization.

CONS

Customer service took a while to fix issues, and most of the time by the time they reached out, I had fixed it.

Devon

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2024

Podium Review

PROS

Easy to use and was very useful to determine which rep was dealing with who.

CONS

Price was definetely not a good aspect of this product