About Podium

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites.

Podium’s platform consolidates customer interactions and online reviews into a single dashboard to help users manage online review management. From the dashboard, users can send review invitations, respond to online reviews in real time, and send and receive text messages with customers and potential customers.

Additionally, Podium’s platform provides businesses with reports on the business’ day to day operations, including sentiment analysis and competitive benchmarking, that can help businesses identify potential areas for improvement.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

405 Reviews of Podium

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(273)

273

4 stars

(86)

86

3 stars

(16)

16

2 stars

(7)

7

1 stars

(25)

25

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 405 results

November 2020

Kevin from Done For You Real Estate USA

Verified Reviewer

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

November 2020

Love it but don't always love paying for it!

Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.

Pros

The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.

Cons

It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training.

Reasons for Choosing Podium

It had the components of Intercom I liked, but also gave us the ability to hopefully simply get reviews. I also liked that the conversation moves from the web to the phone.

Reasons for Switching to Podium

I think about 2 or so years ago, maybe a year and a half

March 2021

Tiffany from Adam's Pest Control

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

If you aren't using Podium, what are you waiting for?

The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :)

Pros

What I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.

Cons

There are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.

Reasons for Choosing Podium

The cost being unlimited text vs other companies were charging for a threshold of texts coming inbound and outbound. So although other companies gave you a package deal with the bells and whistles the true cost was in the inbound and outbound text, and when your business is 95% text-based for communication thousands of text per month can break the bank when you charge per text. Podium being on an unlimited text made it an easy decision and makes it understandable when sometimes the bells and whistles are add-on cost.

November 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2021

Excellent customer management software

Implementation experience was excellent Support team is great Deployment took weeks Reports and charts coming out of customer interactions is useful for review meetings

Pros

Many things to like about podium - Fills the gap between sending out blanked newsletters and cold calling customers - turns genuine review, conversations into real customers - Provides sms followup, mobile notifications, web chats, video chats - Team chats and collaboration feature - Deployment is easy

Cons

Would have benefited from a free trial plan for small businesses to try before they buy.

August 2021

Darren from Windsor Ford

Company Size: 51-200 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

August 2021

Disappointed In This Company And Software

Signup featured a lot of great support and follow up but that disappeared a few months into our year long contract. For the price we were paying it's embarrassing that their customer support and our rep we hadn't heard for the last 6 months. Had brought countless questions and issues I was noticing with the platform on missing leads and review requests not reaching the targeted inbox but was never followed up on. Had also mentioned a mapped field being missed and reviews were being sent to the correct number and was told they were waiting on another company to finish an API...strange how I switched to a competitor and it works flawlessly. Save yourself the money and find the competitors out there that offer the exact same product for 1/10th the price. The UX may not be as great as Podium but the delivery rates are much better which is leading to us having more leads (and ultimately sales) to our dealership.

Pros

The product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren't tech savvy.

Cons

The marriage with Podium was good at the start but absolutely TERRIBLE when it ended. The software does its job when it works but I began to notice that over time SMS review requests were no longer being received. Had numerous clients and friends who should have received the auto generated review request but it never hit their inbox. I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on sends and fails which they never did. While this may not necessarily be a Podium issue (maybe a Twilio one) the lack of support and concern to fix this problem was non existent. The front end facing of the platform looks sharp but don't let that fool you as there seems to be more issues in the back end with send and receive rates and we missed out on A LOT of reviews along with leads.

Reasons for Choosing Podium

Product on the front side looked more polished but believe the backend work of the other products considered is far more robust.

February 2021

Erik from Urban Tailz

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2021

"We wish we could do more to help, but this really is as far as we can go."

Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month. We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.

Pros

When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.

Cons

Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.

Reasons for Choosing Podium

That sentence in my title was in every cancellation template email we received from Podium. We’ve received multiple “your services have been cancelled” template emails with that sentence in it, and yet we still have not had our services fully cancelled. We believe this sentence to be very fitting and a view into how Podium treats their customers. This is the first bad review I’ve ever written. We’re in customer service. We know how important reviews are to businesses, and we would rather just move on from a bad experience than write a bad review about a company. We know most companies are trying their best, and sometimes bad things just happen. I feel it necessary to write this though as to help others when making a decision about starting services with Podium. Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month. No customer should have to resort to pretending to be a new customer to get someone to help, and no customer should have to finally deal with their credit card company because Podium will not cancel your account properly no matter what they say. We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.