About Podium

Podium is an all-in-one customer communication and payments platform that combines Webchat, Online Review Generation, SMS (Text) Marketing and Payment Processing from one, easy-to-use inbox. Podium's operating system for local business generates customer reviews, sends personalized text conversations, customizes outbound marketing campaigns and powers payments via text, as well as credit card readers for 150,000 happy customers. Businesses that use Podium: 1. Show up in Google searches 52% more often. 2. Convert up to 11x more web traffic into customers. 3. Grow their earnings by up to 10% in just 30 days. Try out Podium for 14 days for Free....
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Podium User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 437 reviews

Brayden

Company size: 2 - 10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2020

Make reviews easier and you will get more reviews

User Profile

Gregg

Verified reviewer

Company size: 51-200 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

March 2021

Podium Rocks & The Product Works

They are amazing and I am looking forward to see where the product will go in the future.

Pros

It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.

Cons

The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.

Reasons for choosing Podium

They are the best and most reliable. Also, they have the tightest partnership and integration with Google.

Ann

Company size: 51-200 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

Customer Management Software

We are able to communicate with our customers by text and able to streamline CSI before the customer stews about the situation.

Pros

Love being able to talk with customer in real time. Also able to message with them offsite through cell.

Cons

There is nothing about this software that I do not like.

Erik

Company size: 11-50 employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

February 2021

"We wish we could do more to help, but this really is as far as we can go."

Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month. We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.

Pros

When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.

Cons

Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.

Reasons for choosing Podium

That sentence in my title was in every cancellation template email we received from Podium. We’ve received multiple “your services have been cancelled” template emails with that sentence in it, and yet we still have not had our services fully cancelled. We believe this sentence to be very fitting and a view into how Podium treats their customers. This is the first bad review I’ve ever written. We’re in customer service. We know how important reviews are to businesses, and we would rather just move on from a bad experience than write a bad review about a company. We know most companies are trying their best, and sometimes bad things just happen. I feel it necessary to write this though as to help others when making a decision about starting services with Podium. Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month. No customer should have to resort to pretending to be a new customer to get someone to help, and no customer should have to finally deal with their credit card company because Podium will not cancel your account properly no matter what they say. We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.

Leah

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2022

We were pleased with Podium

We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our website or on their own. This was the first time we implemented this feature to our office. Rarely did we need support from Podium but the customer care was great!

Pros

Being able to offer texting as an office feature for the first time was beneficial to our practice. Having a mobile app or being able to use it on the computer during office hours was beneficial.

Cons

We wishes Podium offered more features during our time. However, podium opened the door to us for texting and became a huge impact in our office for the 1-2 years we had it.

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