Podium Software

Pros

Does a great job getting reviews and obtaining great information to build online reviews and reputation.

Cons

The cost is very high. You get what you pay for, and podium does a LOT! Love the program just is costly.

None

Pros

Direct Google integration is definitely the biggest pro here. They also are focused on having staff message customers directly for reviews one-on-one. It won't work for everyone, just depends on the business model.

Cons

Very limited functionality and visibility into your account. Right now, it's basically just a review solicitation platform via messaging and email. It's efficient at getting star ratings and reviews, but that's about it. If you're looking for surveys, look elsewhere. Also, when I was a customer, they didn't even have NPS Score. That's pretty basic. Reporting is very limited and it's hard to get an overview of your total account, only individual locations. Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive. You're basically paying for the direct Google integration. Which is super nice and important, but still. I also had a very negative experience that was unique to me. I had very specific contract conditions that were not met and it was a very difficult and painful process to get rectified. I felt very misled by the company and lost any trust I had in them. It was very disappointing.

Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.

Pros

What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

Cons

The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

We've used Podium to quickly raise our client's Google review rating in just a short period- in less than 3 months, we've increased 1.2 stars and because responding to reviews is so easy, we've developed deeper relationships with reviewers with our responses.

Pros

Probably the best thing about Podium are the SMS text feature that sends an easy to use FB or Google review link directly to a potential reviewer. The link eliminates any guesswork of confusion about how to leave a review which, for the clients we're using it for, would definitely hinder their customers from providing review. Additionally, the email notifications that inform any time a review is left is hugely beneficial because reviews never fall of your radar and because it's so so easy to respond directly to reviews within the Podium platform, it's simple and quick to just pop into the review and respond to it as soon as you're notified! Another thing I love is that Podium is constantly adding features and functionality, like the ability to now respond directly to FB reviews from the platform in addition to Google reviews.

Cons

It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business. I will say however that the live chat customer service option is awesome and both times I've used it, my problems were immediately resolved and the support team was super helpful

Pros

Podium is a top-notch company and I am so glad our company uses them. Their staff is outstanding and responds quickly and eagerly any time we have questions.

Love it!

Pros

This is very helpful and helps our business with customer feedback drastically! It is a great program

Great way to capture reviews and feedback about your company

Pros

Its a great way to collect feedback from clients, have a reason to interact with past clients & improve your processes moving forward

Pros

The format is easy to use and easy to set up. It makes it easy to have your customers leave a review and has enhanced our business.

Cons

It can be difficult to get your team thinking about the importance of online reviews. Not a problem with the platform, but still a hurdle to overcome

Pros

Ease of use, increase google ratings, ability to send customers to review sites that you want. This allows adjustment to be done on the fly.

Cons

Company is missing some keys features in regards to black listing, managerial settings, etc. Would be nice if the company sent out emails informing clients about updates to their software/website.

Pros

Effective Software program and works very Efficient with success you can see. The results can be measured as soon as the program starts. Good reporting. All Good have no problems or concerns at this time. The reporting and program is working as we were told that it would work with the results we were told .

The company I work for is getting a great online appearance!

Pros

My favorite thing about the software is being able to manage everything on the desktop and forward messages to our service technicians.

Cons

If I had to pick one thing I liked least I would say it is the cost. However, we are a new client and this opinion may change.

Pros

The ability to directly communicate with our customers in the way the they are most comfortable. It's an added bonus that it saves our staff time in communication.

Cons

The transition between app on the phone and the desktop has a bit of a learning curve but overall we have no complaints!

Reviews that I most likely would not have gotten organically

Pros

Ease of use for us and our customers. We simply do not have the time to call or email each customer at the end of the day to request reviews. I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request.

Cons

I wish when it says I have already sent a customer a request that it would tell me if they left a review or just simply that I have already requested a review. That way I would know if I should send them one more request or just leave it alone. Rather than having to search reviews to see if they left one or not.

Pros

Podium makes getting reviews from customers very easy. It only takes a second to send the text message to your customer with a link to submit a review. We also enjoy that we can send our customers texts from our work computer and no longer have to do it from our person phones which means everything is found in one place.

Cons

We have a great experience using Podium. The only thing we could say that isn't positive is the initial set up was quite time consuming from all the long phone calls with different people. In reality it only took a couple of hours but when you only have a few employees that time is valuable. Other than that we love using podium!

Pros

Simplicity for getting customers to review spot. Automatically sends text when you can't send them in time.

Pros

It is extremely easy to use and benefits my business. They walked me through implementation and it was a breeze.

Pros

The software is easy to use and implement in any type of business. By far the best software we have come across to generate reviews for our business.

Cons

Software glitches. We had a malfunction once where the reviews were not being properly assigned to the person who sent the review.

boosting our on line review ratings

Pros

We are able to send out review requests quickly, immediately after job is complete. Customer more likely to send review when experience is fresh in their minds

Cons

We have had a few clients that were unable or unwilling to open the links. They were uncomfortable creating a log-in to send review. This could be user error as well, as others have had no problems.

Pros

The software simply works. New systems come and go but the only ones that have any "sticking" power are ones that are easy to use. Well done!

Pros

Ease of which an email/text goes out to customer. Customers receive a text right away, sometimes even before they leave our store.