Get it and rethink any department you think could use it

We absolutely love the podium product. We receive great reviews, and are able to get in touch with clients that simply stop communicating any other way - especially our past due clients.

Pros

It makes collections, review solicitations, and even internal communications much easier than any alternative I've found.

Cons

Some members of the sales team are more intense than they need to be and follow up beyond the intrusive level.

Podium brings you more Revenue.

It has generated us almost 10,000 conversations in the span of two years. It has added considerable revenue, and been an open channel for surveys, and feedback.

Pros

Customers call, leave voicemails, and never follow up. They keep calling others companies until they get a live speaker or their questions answered. Podium allows you to have a chat widget on your website that converts the conversation over to text. This remove the bulky chart interfaces, and allows home owners and customers to communicate via text the way that they want to. These conversations bring you revenue because a instead of a voicemail that your team member has to chase down, these are valid touch points with customers.

Cons

The mobile app and desktop are limited in their functionalities. Some reporting not available on mobile app. There are some inconsistencies with the app and desktop on timing of the delivery of texts and receiving of them.

Need Reviews?

Customers love to text us when they have problems today using the Podium text feture .

Pros

Great software program to get reviews with, easy to use. Have had the program for 2 years now and we find it easy and also use it for messaging our customers. Nothing could compair with the number of reviews we get today. It has taken use from single digit reviews into the hundreds.

Cons

Set-up was easy however it took use a while to get everyone to use the program as intended. Took a little while to set-up.

Great until you want to cancel it!

The experience was good but so far overshadowed by their lack of letting us cancel with proper notice that the entire experience is lost. Like an amazing meal with a crap server. All you remember was the final service and it is horrible.

Pros

Mostly worked well and had pretty good interface with website for chat as well

Cons

Tried to cancel this and was not allowed. Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever! They have their methods and basically won't let you out of a contract. We canceled ours finally after the screen share, the hard close from two different people to keep paying and then still got billed since they had our credit card. I would never recommend such a company. I have NEVER heard of someone NOT taking written notice well in advance to close a monthly contract. We did finally get it resolved to only pay an additional 9 days past when we asked for it to be closed, but its 9 days of our money. One of the poorest experiences i have had in 32 years of the retail business trying to cancel something. Mandatory screen share and hard sell to stay - Simply unbelievable

Essential to business amid COVID-19

We were looking at switching to another product simply due to the expense of Podium. After reaching out Podium had no trouble dropping our price about 33%- why not just give us a more competitive price from the get go?

Pros

I love how easy it is to answer quick questions that cut down on phone calls to the office. I also can't overstate how helpful the review request templates are for quick texting!

Cons

The mobile app is very flawed. Messages are missed or just not seen, even when I know what I'm looking for. Podium is absolutely a desktop experience from the management side.