Podium software


53 reviews(4.5/5)
53 reviews(4.5/5)

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites.

Podium’s platform consolidates customer interactions and online reviews into a single dashboard to help users manage online review management. From the dashboard, users can send review invitations, respond to online reviews in real time, and send and receive text messages with customers and potential customers.

Additionally, Podium’s platform provides businesses with reports on the business’ day to day operations, including sentiment analysis and competitive benchmarking, that can help businesses identify potential areas for improvement.

Pricing is based on the number of locations. Support is provided via phone, online chat, and email.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

53 Reviews of Podium

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  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Lied about deal

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Did not use the service because I was lied to by the sales rep. Very disappointing to see a rep professing religious connections treat us this way.

    Cons

    During the sales process I explained to the executive I would feel more comfortable with a 6-month contract instead of the 12-month contract he was asking for; I would've liked no contract but was trying to be fair. After getting permission from his boss, I was assured by him; he had "never seen his manager do this," so I thanked him and signed up.

    Two days ago I met with a company that uses us and Podium for business; our mutual customer explained he had signed up for a 3-month deal with the same executive a just prior to me signing up. He had been disenchanted with the actual use of the service compared to what he was pitched. The service does not match the pitch. He plans to cancel as soon as his contract is over.

    I then emailed the account support rep I was assigned - who took over a week to contact me, after signing the contract and billing my credit card, and instructed her to cancel my contract. I was then asked why I was canceling my contract without using it. When I explained she said she'd talk to the executive and his superiors. A day later there's no rush to get to me or confirm cancellation, but there sure was rush for me to sign up and pay! Caveat emptor.

    Oh and the customer I spoke with is still waiting on his promised golf balls from the executive...

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • DONNA from NORTHWAY AUTOMOTIVE

    Number of employees: 2-10 employees

    August 2018

    Very Useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Been using Podium for almost a year now at my company. Makes it easy to hit review quotas.

    Pros

    Very simple to sent review requests to customers

    Cons

    Notifications can be slightly confusing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Podium helped me to increase the review rate of my product and improve web chat

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use web chat and more product and business reviews

    Pros

    The additional reviews that my business received have helped us to reach a greater audience and had a great effect on our sales. The web chat functionality is excellent and allows us to stay connected.

    Cons

    I have had occasional issues reaching customer service but nothing that would prevent me from using the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Great Tool for Local Businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Tried out Podium for our restaurant and really enjoyed the experience. Lots of features for the money, allowed us to stay very organized with media.

    Cons

    It's a great platform but we found it to be a little too expensive for our venue but still think its a very useful platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from Revampt

    June 2018

    Don't fall for fake reviews

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The idea is all there is. They are already looking for the next one to sign a one year contract once your is signed

    Cons

    Everything particularly the customer service. They could care less about any concerns. All the reviews are fake. As a user I warn you stay away from these guys. Do your own leg work to seek reviews the platform is bogus.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jennifer from Tom Ahl Family of Dealerships

    Number of employees: 51-200 employees

    June 2018

    Gives options to customers for places to write a review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We used Podium through another company that we signed up with. We were able to easily text with customers and as for a review through this system. Our company is strong with customer reviews so it was an easier way to ask for one and the customer could access whichever review site they felt most comfortable with right from their phone.

    Cons

    Some customers complain about leaving a Google review because they don't remember their Google login. This company helps with those customers because it gives them links to other review sites if they don't want to leave a Google review. Nothing in particular that I do not like about this product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from Specright

    June 2018

    Seriously such a cool and on-spot way to handle chat

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the fact that they are bringing something that is done at almost all points of our day into this industry. I am constantly on my phone, so this is the simplest, least effort way for me to respond to someone.

    Cons

    I don't really have any complaints. I would just recommend always focusing on keeping it as simple and intuitive as possible!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tony from Taylor Audi

    Number of employees: 51-200 employees

    May 2018

    Quick and easy to use software that gets results.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were looking to improve online ratings from Google for Business and Facebook. Results were immediate.

    Pros

    Simple interface and app. Very user friendly for the end user. Very cost effective. Has improved the ratings we were looking to improve.

    Cons

    Haven't found anything I don't like yet. The only area of support we've needed was to have a user's email removed from another organisation that he worked at previously to ours.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • DARRELL from ELINCO INTERNATIONAL INC

    Specialty: Distribution

    Number of employees: 11-50 employees

    April 2018

    PODIUM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    nothing

    Pros

    Very user friendly. Gives user the ability to write reviews and customer has option to viewing the review.

    Cons

    I'd like to see Podium add a service where they respond to positive reviews on behalf of the dealership and provide suggested responses to bad reviews which the dealer could accept, reject, or edit and post.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Andrew from Vivint

    Specialty: Software / IT

    Number of employees: 5,001-10,000 employees

    April 2018

    Podium is a company that can help drive positive change in your business, and the way your business works with its customer base.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    They were instrumental in helping us improve our brand trust, and increase our visibility on top review websites. There are a lot of simple ways to improve company and product image, most of which Podium will help you to take advantage of.

    Cons

    Maybe an easier way to implement some of the strategies, they get the work done, but it can still take a lot of hours. Also better integration with social media would be an extra plus.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    April 2018

    Amazing product, but is pricy

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Does a great job getting reviews and obtaining great information to build online reviews and reputation.

    Cons

    The cost is very high. You get what you pay for, and podium does a LOT! Love the program just is costly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2018

    A user-to-customer messaging platform for reviews that's hooked in with Google

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None

    Pros

    Direct Google integration is definitely the biggest pro here. They also are focused on having staff message customers directly for reviews one-on-one. It won't work for everyone, just depends on the business model.

    Cons

    Very limited functionality and visibility into your account. Right now, it's basically just a review solicitation platform via messaging and email. It's efficient at getting star ratings and reviews, but that's about it. If you're looking for surveys, look elsewhere. Also, when I was a customer, they didn't even have NPS Score. That's pretty basic. Reporting is very limited and it's hard to get an overview of your total account, only individual locations. Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive. You're basically paying for the direct Google integration. Which is super nice and important, but still. I also had a very negative experience that was unique to me. I had very specific contract conditions that were not met and it was a very difficult and painful process to get rectified. I felt very misled by the company and lost any trust I had in them. It was very disappointing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gjenes from Bay Alarm Medical

    Number of employees: 51-200 employees

    March 2018

    Tracking Reviews Can Be Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.

    Pros

    What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

    Cons

    The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from Stratus Interactive

    Number of employees: 11-50 employees

    March 2018

    Podium is a fool-proof way to monitor online reviews

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've used Podium to quickly raise our client's Google review rating in just a short period- in less than 3 months, we've increased 1.2 stars and because responding to reviews is so easy, we've developed deeper relationships with reviewers with our responses.

    Pros

    Probably the best thing about Podium are the SMS text feature that sends an easy to use FB or Google review link directly to a potential reviewer. The link eliminates any guesswork of confusion about how to leave a review which, for the clients we're using it for, would definitely hinder their customers from providing review. Additionally, the email notifications that inform any time a review is left is hugely beneficial because reviews never fall of your radar and because it's so so easy to respond directly to reviews within the Podium platform, it's simple and quick to just pop into the review and respond to it as soon as you're notified! Another thing I love is that Podium is constantly adding features and functionality, like the ability to now respond directly to FB reviews from the platform in addition to Google reviews.

    Cons

    It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business. I will say however that the live chat customer service option is awesome and both times I've used it, my problems were immediately resolved and the support team was super helpful

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stacey from BH

    March 2018

    Amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Podium is a top-notch company and I am so glad our company uses them. Their staff is outstanding and responds quickly and eagerly any time we have questions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Frank from Law Offices of Frank M. Nunes, Inc.

    Specialty: Legal

    Number of employees: 2-10 employees

    February 2018

    Easy to use, great support but too soon to tell about results

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very polite staff.

    Pros

    Very easy to set up. My account was online in 2 days or less after I signed a one-year agreement. Staff is on top of follow up questions.

    Cons

    Seems a bit expensive for what it is supposed to do. So far, I have not seen any reviews completed by my clients that I send requests for review through Podium. It has only been two weeks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alicia from Diamond Couture

    Specialty: Retail

    Number of employees: 2-10 employees

    January 2018

    Podium makes getting reviews easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Recommend to any store looking to build their online visibility! You can choose where to direct the customer to give the review such as Facebook or google. Works great! They also give you credit if you refer a business.

    Pros

    Not only can you easily get tons of reviews for your store, you can also easily text customers anything you need to without getting a whole phone line.

    Cons

    A little pricey but overall worth the money. Sometimes my customers say the link doesn’t work, but most of the time it’s fine.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • samantha from dixie rv

    January 2018

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love it!

    Pros

    This is very helpful and helps our business with customer feedback drastically! It is a great program

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from slimgeneration

    December 2017

    Great way to collect feedback

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great way to capture reviews and feedback about your company

    Pros

    Its a great way to collect feedback from clients, have a reason to interact with past clients & improve your processes moving forward

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    December 2017

    Great way to enhance your companies profile on both Google and Facebook.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The format is easy to use and easy to set up. It makes it easy to have your customers leave a review and has enhanced our business.

    Cons

    It can be difficult to get your team thinking about the importance of online reviews. Not a problem with the platform, but still a hurdle to overcome

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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