Podium Software


 

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites.

Podium’s platform consolidates customer interactions and online reviews into a single dashboard to help users manage online review management. From the dashboard, users can send review invitations, respond to online reviews in real time, and send and receive text messages with customers and potential customers.

Additionally, Podium’s platform provides businesses with reports on the business’ day to day operations, including sentiment analysis and competitive benchmarking, that can help businesses identify potential areas for improvement.

Pricing is based on the number of locations. Support is provided via phone, online chat, and email.

 

Podium - Dashboard
 
  • Podium - Dashboard
    Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

51 Reviews of Podium

 

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Software Advice Reviews (4)
More Reviews (47)

Showing 1-4 of 4

DARRELL from ELINCO INTERNATIONAL INC
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

PODIUM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

nothing

Pros

Very user friendly. Gives user the ability to write reviews and customer has option to viewing the review.

Cons

I'd like to see Podium add a service where they respond to positive reviews on behalf of the dealership and provide suggested responses to bad reviews which the dealer could accept, reject, or edit and post.

Review Source
 
 

Andrew from Vivint
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Podium is a company that can help drive positive change in your business, and the way your business works with its customer base.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

They were instrumental in helping us improve our brand trust, and increase our visibility on top review websites. There are a lot of simple ways to improve company and product image, most of which Podium will help you to take advantage of.

Cons

Maybe an easier way to implement some of the strategies, they get the work done, but it can still take a lot of hours. Also better integration with social media would be an extra plus.

Review Source
 
 

Frank from Law Offices of Frank M. Nunes, Inc.
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Easy to use, great support but too soon to tell about results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very polite staff.

Pros

Very easy to set up. My account was online in 2 days or less after I signed a one-year agreement. Staff is on top of follow up questions.

Cons

Seems a bit expensive for what it is supposed to do. So far, I have not seen any reviews completed by my clients that I send requests for review through Podium. It has only been two weeks.

Review Source
 
 

Alicia from Diamond Couture
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Podium makes getting reviews easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Recommend to any store looking to build their online visibility! You can choose where to direct the customer to give the review such as Facebook or google. Works great! They also give you credit if you refer a business.

Pros

Not only can you easily get tons of reviews for your store, you can also easily text customers anything you need to without getting a whole phone line.

Cons

A little pricey but overall worth the money. Sometimes my customers say the link doesn’t work, but most of the time it’s fine.

Review Source
 
 
 
Showing 1-20 of 47


July 2018

July 2018

Podium helped me to increase the review rate of my product and improve web chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use web chat and more product and business reviews

Pros

The additional reviews that my business received have helped us to reach a greater audience and had a great effect on our sales. The web chat functionality is excellent and allows us to stay connected.

Cons

I have had occasional issues reaching customer service but nothing that would prevent me from using the software.

Review Source: Capterra
 


June 2018

June 2018

Great Tool for Local Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tried out Podium for our restaurant and really enjoyed the experience. Lots of features for the money, allowed us to stay very organized with media.

Cons

It's a great platform but we found it to be a little too expensive for our venue but still think its a very useful platform.

Review Source: Capterra
 

Daniel from Revampt

June 2018

June 2018

Don't fall for fake reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

The idea is all there is. They are already looking for the next one to sign a one year contract once your is signed

Cons

Everything particularly the customer service. They could care less about any concerns. All the reviews are fake. As a user I warn you stay away from these guys. Do your own leg work to seek reviews the platform is bogus.

Review Source: Capterra
 

Jennifer from Tom Ahl Family of Dealerships
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Gives options to customers for places to write a review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We used Podium through another company that we signed up with. We were able to easily text with customers and as for a review through this system. Our company is strong with customer reviews so it was an easier way to ask for one and the customer could access whichever review site they felt most comfortable with right from their phone.

Cons

Some customers complain about leaving a Google review because they don't remember their Google login. This company helps with those customers because it gives them links to other review sites if they don't want to leave a Google review. Nothing in particular that I do not like about this product.

Review Source: Capterra
 

Daniel from Specright

June 2018

June 2018

Seriously such a cool and on-spot way to handle chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

I love the fact that they are bringing something that is done at almost all points of our day into this industry. I am constantly on my phone, so this is the simplest, least effort way for me to respond to someone.

Cons

I don't really have any complaints. I would just recommend always focusing on keeping it as simple and intuitive as possible!

Review Source: Capterra
 

Tony from Taylor Audi
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Quick and easy to use software that gets results.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

We were looking to improve online ratings from Google for Business and Facebook. Results were immediate.

Pros

Simple interface and app. Very user friendly for the end user. Very cost effective. Has improved the ratings we were looking to improve.

Cons

Haven't found anything I don't like yet. The only area of support we've needed was to have a user's email removed from another organisation that he worked at previously to ours.

Review Source: Capterra
 


April 2018

April 2018

Amazing product, but is pricy

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Does a great job getting reviews and obtaining great information to build online reviews and reputation.

Cons

The cost is very high. You get what you pay for, and podium does a LOT! Love the program just is costly.

Review Source: Capterra
 


March 2018

March 2018

A user-to-customer messaging platform for reviews that's hooked in with Google

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

Direct Google integration is definitely the biggest pro here. They also are focused on having staff message customers directly for reviews one-on-one. It won't work for everyone, just depends on the business model.

Cons

Very limited functionality and visibility into your account. Right now, it's basically just a review solicitation platform via messaging and email. It's efficient at getting star ratings and reviews, but that's about it. If you're looking for surveys, look elsewhere. Also, when I was a customer, they didn't even have NPS Score. That's pretty basic. Reporting is very limited and it's hard to get an overview of your total account, only individual locations. Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive. You're basically paying for the direct Google integration. Which is super nice and important, but still. I also had a very negative experience that was unique to me. I had very specific contract conditions that were not met and it was a very difficult and painful process to get rectified. I felt very misled by the company and lost any trust I had in them. It was very disappointing.

Review Source: Capterra
 

Gjenes from Bay Alarm Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Tracking Reviews Can Be Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.

Pros

What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

Cons

The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

Review Source: Capterra
 

Lisa from Stratus Interactive
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Podium is a fool-proof way to monitor online reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used Podium to quickly raise our client's Google review rating in just a short period- in less than 3 months, we've increased 1.2 stars and because responding to reviews is so easy, we've developed deeper relationships with reviewers with our responses.

Pros

Probably the best thing about Podium are the SMS text feature that sends an easy to use FB or Google review link directly to a potential reviewer. The link eliminates any guesswork of confusion about how to leave a review which, for the clients we're using it for, would definitely hinder their customers from providing review. Additionally, the email notifications that inform any time a review is left is hugely beneficial because reviews never fall of your radar and because it's so so easy to respond directly to reviews within the Podium platform, it's simple and quick to just pop into the review and respond to it as soon as you're notified! Another thing I love is that Podium is constantly adding features and functionality, like the ability to now respond directly to FB reviews from the platform in addition to Google reviews.

Cons

It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business. I will say however that the live chat customer service option is awesome and both times I've used it, my problems were immediately resolved and the support team was super helpful

Review Source: Capterra
 

Stacey from BH

March 2018

March 2018

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Podium is a top-notch company and I am so glad our company uses them. Their staff is outstanding and responds quickly and eagerly any time we have questions.

Review Source: Capterra
 

samantha from dixie rv

January 2018

January 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Love it!

Pros

This is very helpful and helps our business with customer feedback drastically! It is a great program

Review Source: Capterra
 

Jessica from slimgeneration

December 2017

December 2017

Great way to collect feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Great way to capture reviews and feedback about your company

Pros

Its a great way to collect feedback from clients, have a reason to interact with past clients & improve your processes moving forward

Review Source: Capterra
 


December 2017

December 2017

Great way to enhance your companies profile on both Google and Facebook.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The format is easy to use and easy to set up. It makes it easy to have your customers leave a review and has enhanced our business.

Cons

It can be difficult to get your team thinking about the importance of online reviews. Not a problem with the platform, but still a hurdle to overcome

Review Source: Capterra
 

Nicholas from LeBrun Toyota
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Overall incredibly customer service in regards to their contact

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, increase google ratings, ability to send customers to review sites that you want. This allows adjustment to be done on the fly.

Cons

Company is missing some keys features in regards to black listing, managerial settings, etc. Would be nice if the company sent out emails informing clients about updates to their software/website.

Review Source: Capterra
 

Mike from Hyatt Infiniti
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Effective Software program and works very Efficient with success you can see. The results can be measured as soon as the program starts. Good reporting. All Good have no problems or concerns at this time. The reporting and program is working as we were told that it would work with the results we were told .

Review Source: Capterra
 

Nikki from Dugas Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

We have received a great response form our customer base!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The company I work for is getting a great online appearance!

Pros

My favorite thing about the software is being able to manage everything on the desktop and forward messages to our service technicians.

Cons

If I had to pick one thing I liked least I would say it is the cost. However, we are a new client and this opinion may change.

Review Source: Capterra
 

Erin from DuBois Furniture

November 2017

November 2017

Podium is like hiring a full customer service team in one platform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to directly communicate with our customers in the way the they are most comfortable. It's an added bonus that it saves our staff time in communication.

Cons

The transition between app on the phone and the desktop has a bit of a learning curve but overall we have no complaints!

Review Source: Capterra
 

Heidi from McClure Collision Center, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Such a time saver for our business!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Reviews that I most likely would not have gotten organically

Pros

Ease of use for us and our customers. We simply do not have the time to call or email each customer at the end of the day to request reviews. I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request.

Cons

I wish when it says I have already sent a customer a request that it would tell me if they left a review or just simply that I have already requested a review. That way I would know if I should send them one more request or just leave it alone. Rather than having to search reviews to see if they left one or not.

Review Source: Capterra
 

Grover from King Jewelers

November 2017

November 2017

Podium is great to work with. They have helped us to get more positive feedback from our customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Podium makes getting reviews from customers very easy. It only takes a second to send the text message to your customer with a link to submit a review. We also enjoy that we can send our customers texts from our work computer and no longer have to do it from our person phones which means everything is found in one place.

Cons

We have a great experience using Podium. The only thing we could say that isn't positive is the initial set up was quite time consuming from all the long phone calls with different people. In reality it only took a couple of hours but when you only have a few employees that time is valuable. Other than that we love using podium!

Review Source: Capterra