---
title: "icon"
description: "Reviews of Podium. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Podium is a good fit for you!"
source_url: "https://www.softwareadvice.com/online-payment/podium-profile/reviews/"
page_type: "reviews"
language: "en"
---

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Podium Reviews

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# Podium User Reviews

## Reviews Summary

## Overall Rating

4.3

* * *

## Ratings Breakdown

5

(326)

4

(112)

3

(27)

2

(14)

1

(46)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4

Value for money

3.9

Functionality

4.2

* * *

### Pros

"The ability to have all the call center interactions connected to the customers as well as the ability to handle text messages as well is a huge benefit."

"It allows me to text potential new clients, current clients, manage workload and assignment among my team and communicate verbally, virtually and through attachments."

"Overall having this one number linked to all of our locations makes it easy for any one here to search a client and look at previous conversations , being able to pick up where the last employee left off also helpful to verify staff conversations with needed documents to match our Hawksoft notes and uploads."

### Cons

"That unreliability, combined with unresponsive support, ultimately pushed us to switch to a different platform. When we tried to cancel, our request was ignored and we were billed for 6 more months."

"After cancelling the card on file when the cancellation was refused, they went around the marketing contact, called our front desk and got an updated card from someone not even involved."

"Even after sending a cancellation notice for phone lines, they insisted we cancel Dialpad, claiming Podium had the same level of functionality and support—which it does not."

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Podium Reviews, Pros and Cons - 2026 Software Advice