--- title: "Podium Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Podium. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Podium is a good fit for you!" source_url: "https://www.softwareadvice.com/reputation-management/podium-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Conversational AI Platform Software](https://www.softwareadvice.com/live-chat/conversational-ai-comparison-comparison/) / [Podium](https://www.softwareadvice.com/online-payment/podium-profile/) / Podium Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/online-payment/podium-profile/) Reviews [Alternatives](https://www.softwareadvice.com/online-payment/podium-profile/alternatives/) # Podium User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 526 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.0/5 - Value for money: 3.9/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 326 reviews (62%) - 4 stars: 111 reviews (21%) - 3 stars: 29 reviews (6%) - 2 stars: 14 reviews (3%) - 1 star: 46 reviews (9%) ### Most mentioned pros - The ability to have all the call center interactions connected to the customers as well as the ability to handle text messages as well is a huge benefit. - It allows me to text potential new clients, current clients, manage workload and assignment among my team and communicate verbally, virtually and through attachments. - We love that we can text back and forth with our customers and create reminder text messages for the customer appointments. ### Most mentioned cons - That unreliability, combined with unresponsive support, ultimately pushed us to switch to a different platform. When we tried to cancel, our request was ignored and we were billed for 6 more months. - After cancelling the card on file when the cancellation was refused, they went around the marketing contact, called our front desk and got an updated card from someone not even involved. - Even after sending a cancellation notice for phone lines, they insisted we cancel Dialpad, claiming Podium had the same level of functionality and support—which it does not. ## Podium customer reviews Showing reviews 1-25 of 526 (page 1). ### Podium App - Overall rating: 3/5 - Reviewer: Alexa G. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Ability to schedule send individualized text messages and bulk messages. The use of tagging contacts to filter. #### Cons Frequent lagging during peak usage. Anytime bulk messages are sent there's no notifications coming through and there's a need to refresh the entire site to see incoming messages, they do not immediately pop up when coming through. --- ### Solid Customer Relations platform - Overall rating: 5/5 - Reviewer: Larry K. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I would recommend Podium as a all in one call center and customer relation software. The ability to have all the call center interactions connected to the customers as well as the ability to handle text messages as well is a huge benefit. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Podium offers a streamlined platform that allows you to manage your customer and call center interactions seamlessly. The learning curve is not steep for the software which makes onboarding a breeze. The ability to have all customer records including messages and call records quickly accessible allows for better insight into the entire job lifecycle. #### Cons I really do not have any problems with Podium as it is a solid platform offering a very user friendly ui and feature set. #### Reasons for switching to Podium We were not pleased with the service we were receiving and wanted to try out the messaging and review management features. --- ### Podium Review Update After Many Years - Overall rating: 4/5 - Reviewer: Marina P. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, good. The good comes from the same reason we got Podium in the first place - review generation. Other features are okay. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is still our best contributor to getting public reviews online, even after using it for about 9-10 years. #### Cons Since it has incorporated more and more features, it feels like Amazon Prime (where you start paying for things you don't need nor want). Current accounts are grandfathered, but when considering new accounts, it becomes less viable. #### Reasons for choosing Podium The option of sending out text message review invites. --- ### Great technology, but customer service failures cost us months of unnecessary charges - Overall rating: 1/5 - Reviewer: Jim O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We ran into significant system downtime on multiple occasions, and each time, we couldn't get anyone from support to help us troubleshoot or resolve the issue in a reasonable timeframe. That unreliability, combined with unresponsive support, ultimately pushed us to switch to a different platform. When we tried to cancel, our request was ignored and we were billed for 6 more months. Between the downtime and the billing dispute, the good technology wasn't enough to keep us as customers. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The core technology worked well most of the time and delivered on the review management side — the review response tools were solid and made it easy to stay on top of customer feedback. #### Cons Customer service was the deal-breaker. Email responses took weeks, and phone calls went unanswered entirely. When we requested to cancel our account, that request was ignored, and Podium continued charging us for six additional months after we tried to cancel. Getting any resolution required far more effort than it should have. #### Reasons for switching to Podium We needed more features and better reporting. --- ### Great Communication Tool! - Overall rating: 4/5 - Reviewer: Erika B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Total Comfort is overall very pleased with Podium and the abilty to have our customers text us directly through our website. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love that we can text back and forth with our customers and create reminder text messages for the customer appointments. It saves a lot of time. #### Cons Having to use another screen to schedule an appointment can slow down the process, it would be easier to have access through the contact info page. #### Reasons for switching to Podium Better platform, better price, and ease of use --- ### All in one communication app - Overall rating: 5/5 - Reviewer: Jhovanny A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been great. It allows me to text potential new clients, current clients, manage workload and assignment among my team and communicate verbally, virtually and through attachments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i liked most about Podium was the all in one communication found in the application. Whether it was direct messages, attachment requirements, easily accessible and editable contact information and automatic formulas for messaging: all was found in Podium. #### Cons My least favorite detail about Podium may be the occasional glitch and lag. Podium really is just a great application and I cannot think of a dislike. --- ### Podium is very useful tool - Overall rating: 4/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like using Podium for calls and text messages versus using a regular landline. The AI is nice but still needs work. Podium is a very useful tool that we use on a daily basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the fact that you can go back in and listen to the calls. It helps getting more details that you may miss while actively on the call. Including if capturing the phone number of who is calling so if there is a disconnection we can call back. The recordings also help us when customers are stating that we said something that is untrue. #### Cons The typed transcripts are not always accurate. The AI doesn't do the greatest but improves everyday. Customers can tell as soon as they call that they are speaking to an AI agent. --- ### Decent software, predatory practices. - Overall rating: 1/5 - Reviewer: Justin T. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered They love your credit card when the bill come through, hate customer service and doing the right thing. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It worked great in the younger growth phase of our company. The review tracking was especially helpful. #### Cons Absolute predatory and bottom notch customer service. After being a loyal, paying customer for years, it no longer suited our needs. They refused to cancel our plan citing 4 year old contract for auto renewal signed by an employee no longer with the company and absolutely refused to do the right thing and terminate the contract. After cancelling the card on file when the cancellation was refused, they went around the marketing contact, called our front desk and got an updated card from someone not even involved. --- ### Poor Tech Support & Phone lines noted suited for Mid sized busienss. - Overall rating: 1/5 - Reviewer: Ravin G. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Cons ⭐☆☆☆☆ Podium is still very much a product in development and not suited for mid-sized businesses (it may work for a small business or corner shop). The tech support is virtually non-existent. [sensitive content hidden], the sales rep, promised the world just to close the deal but clearly didn’t understand his own product. After investing 100+ development hours in just 30 days, we were left completely on our own. Even after sending a cancellation notice for phone lines, they insisted we cancel Dialpad, claiming Podium had the same level of functionality and support—which it does not. Bottom line: do not trust their promises. Do your own research before investing your time and money here. --- ### Horrible to deal with! - Overall rating: 1/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There initial sales guy was great but went downhill from there! #### Cons the worst company I've ever dealt with! They don’t connect to Shopify, fail to send abandoned cart texts as promised, and never notify when an order ships. When you need help, they’re MIA! But they have no problem Charging $635 per month. stay away, or you’ll regret it! --- ### Podium Review - Overall rating: 5/5 - Reviewer: Sam W. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the business. It is the only program that has helped grow the positive reviews in my workplace. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Podium is a great and effective program that allows you to effectively communicate with customers, receive feedback from them, and get reports on your communication. I would highly recommend it to anyone in customer service. #### Cons I have not used the program long enough to have anything I really dislike. From what I have seen, I already like it more than the program I switched from! #### Reasons for switching to Podium New ownership of business, they wanted us to use different software. --- ### Great product but expensive - Overall rating: 5/5 - Reviewer: Shannon M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered We used Podium for two years but found a less expensive alternative. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customers were able to leave a detailed review. Potential customers always do their research so real people's opinions matter. #### Cons Very expensive. We loved the product but not the price. #### Reasons for choosing Podium We cancelled to additional fees and rising prices. #### Reasons for switching to Podium Podium was very expensive --- ### Good product, shady development - Overall rating: 4/5 - Reviewer: Michaela H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They do offer a great product, but due to their shady sales tactics, we chose to discontinue our partnership with them. Since discontinuing, they have continued to contact me and pitch me regularly despite our lack of interest. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros They offer a good product, and have a lot of services that are beneficial to a dealership. #### Cons Their sales team is relentless and a little on the shady side. They call both my work phone and my cell phone constantly, and have even gone so far as to spoof a local area code to get me to answer my personal cell phone to pitch me on more products we don't want/need. #### Reasons for switching to Podium It was a more modern and up to date company with advancements in their program. --- ### Podium SMS Manager - Overall rating: 5/5 - Reviewer: Céline J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Podium is a good tool, easy to use and offers an ergonomic space. It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely. It’s a software that helps us respond efficiently to our clients’ requests. #### Cons I didn’t notice many downsides with Podium, but I wish it added some features like being able to offer a phone number so people can reach us if needed or in case of urgent issues. --- ### Podium helped moved us from 4.1 stars to 4.5 (Google) - Overall rating: 5/5 - Reviewer: Jeffrey A. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and responsive - Podium made it easy for me to be personally responsive in our customer experience management. #### Cons I found a competing product that uses single initial qualifying query to help screen potential problems and allowing me to respond and mitigate prior to the push to review - this is a more effective and compliant approach. Podium made the invite and it the negative review posted even before I had the opportunity to mitigate. --- ### Quality platform, but with a cost - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Quality of platform was good, level of customer service / support was good, although somewhat scattered . There were few issues with the functionality of the platform, but it did take a bit to get answers at times and it also felt like once we started to question the cost of the platform that there was a certain assumption were going to be gone, rather than presenting a collaborative environment to look at creating a package that would keep us on board. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform works well and there are some specific features that others do not have employed, such as the ability for the platform to identify landlines in advance when attempting to initiate SMS messaging, whereas others simply allow the message to go out and you wait for the failure.. #### Cons The least desirable component of this platform is cost, especially if you happen to be looking at it as a platform to deploy for use with multiple locations. We were a 2 store implementation, so higher cost, but not large enough for volume pricing leverage. the interface for synchronizing contact database information was not overly straightforward. #### Reasons for choosing Podium Podium was a good platform that checked a lot of boxes and there was a bit of a hurry on, to get something implemented. As a result, some research really didn't get done until after implementation and although Podium was still probably the superior platform, the cost was multiples higher. --- ### Passable software. Terrible management. - Overall rating: 3/5 - Reviewer: Rick A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their client management was terrible with constant turnover and empty promises. It feels like they need to trap customers instead of providing a quality product at a price that would make me want to stay with them after 3 years. I can handle pricing disagreement but refuse to work with a dishonest company. It says something when you need to trap customers instead of having them want you like we do with our many other service providers. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros All in one interface, mostly seamless communication portal, partial functionality standalone app. #### Cons Tried to trap us in contract - acknowledged cancellation and then proceeded to continue billing and pretend as if there was no cancellation. Ran through 5-6 “reps” consulting with their “team” who mostly promised fixes and then left the company before resolution. --- ### Good but expensive - Overall rating: 4/5 - Reviewer: Tyler Q. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Podium was a great tool for us and it really change the landscape of how we interact with new and existing clients. Once we cancelled the service we kept getting billed from Podium. It took 2 billing cycles and a few calls to finally cancel. Overall it was awesome. We found a more robust cost effective solution for our company with Sinch MessageMedia. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of deployment for our web chat box and google review management. This platform really helped our Sales team with response times with new and existing customers. Which in turn captured more business. Podium also made it really easy for new clients to leave us a google review. #### Cons We no longer using Podium due to price. We moved over to Sinch MessageMedia for all of our SMS and review needs. --- ### Great until you want to cancel it! - Overall rating: 3/5 - Reviewer: jerry m. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The experience was good but so far overshadowed by their lack of letting us cancel with proper notice that the entire experience is lost. Like an amazing meal with a crap server. All you remember was the final service and it is horrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Mostly worked well and had pretty good interface with website for chat as well #### Cons Tried to cancel this and was not allowed. Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever! They have their methods and basically won't let you out of a contract. We canceled ours finally after the screen share, the hard close from two different people to keep paying and then still got billed since they had our credit card. I would never recommend such a company. I have NEVER heard of someone NOT taking written notice well in advance to close a monthly contract. We did finally get it resolved to only pay an additional 9 days past when we asked for it to be closed, but its 9 days of our money. One of the poorest experiences i have had in 32 years of the retail business trying to cancel something. Mandatory screen share and hard sell to stay - Simply unbelievable --- ### Excellent chat software with review integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Podium allows us to connect with shoppers as they are browsing the site to answer questions immediately and secure more deals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app. We can also assign them to the various salespeople who actually worked the deal so they can respond accordingly. We also have podium on our homepage to engage with browsing customers and answer any questions they may have. #### Cons It doesn't integrate with some of our third party advertising sources like other options do. Sometimes there are glitches with the software and messages do not send properly. --- ### Podium - Overall rating: 5/5 - Reviewer: Katie C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We used it daily to send out links to make leaving a review easier for our customers. #### Cons Not being able to pin point exactly where the issues were coming from. --- ### Loved in the beginning - Overall rating: 3/5 - Reviewer: Mikey C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In the beginning it was awesome then the support became lacking #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Loved their software and initially their support was amazing, we saw this as worthy of the price tag. #### Cons Eventually support dropped off and no longer saw the value in the pricing --- ### My Expereince With Podium - Overall rating: 5/5 - Reviewer: Atendi M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It comes wit SMS marketing and mass messaging capabilities It supports live chat and makes meeting customer satisfaction easy It makes handling customer experience easy #### Cons Podium has really helped and no issues yet. --- ### Excellent customer management software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementation experience was excellent Support team is great Deployment took weeks Reports and charts coming out of customer interactions is useful for review meetings #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Many things to like about podium - Fills the gap between sending out blanked newsletters and cold calling customers - turns genuine review, conversations into real customers - Provides sms followup, mobile notifications, web chats, video chats - Team chats and collaboration feature - Deployment is easy #### Cons Would have benefited from a free trial plan for small businesses to try before they buy. --- ### A user-to-customer messaging platform for reviews that's hooked in with Google - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used other for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. None #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Direct Google integration is definitely the biggest pro here. They also are focused on having staff message customers directly for reviews one-on-one. It won't work for everyone, just depends on the business model. #### Cons Very limited functionality and visibility into your account. Right now, it's basically just a review solicitation platform via messaging and email. It's efficient at getting star ratings and reviews, but that's about it. If you're looking for surveys, look elsewhere. Also, when I was a customer, they didn't even have NPS Score. That's pretty basic. Reporting is very limited and it's hard to get an overview of your total account, only individual locations. Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive. You're basically paying for the direct Google integration. Which is super nice and important, but still. I also had a very negative experience that was unique to me. I had very specific contract conditions that were not met and it was a very difficult and painful process to get rectified. I felt very misled by the company and lost any trust I had in them. It was very disappointing. ## More reviews [Next reviews](https://www.softwareadvice.com/online-payment/podium-profile/reviews/?page=2) --- Podium Reviews, Pros and Cons - 2026 Software Advice