All Podium Reviews
1-25 of 492 Reviews
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Brayden
2 - 10 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed November 2020
Make reviews easier and you will get more reviews
Gregg
Verified reviewer
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
Podium Rocks & The Product Works
They are amazing and I am looking forward to see where the product will go in the future.
PROSIt is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.
CONSThe customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.
Reason for choosing Podium
They are the best and most reliable. Also, they have the tightest partnership and integration with Google.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
Podium--Reliable and Easy to Use
As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers.
PROSPodium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels.
CONSI'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete.
Reasons for switching to Podium
Swell may have been less expensive, but the glitchiness of the product became too frustrating. Everything from conversations not loading to pictures posting several times in a row. Eventually, the "powers that be" heard the employees' moans and moved us back to Podium.
Darren
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed August 2021
Disappointed In This Company And Software
Signup featured a lot of great support and follow up but that disappeared a few months into our year long contract. For the price we were paying it's embarrassing that their customer support and our rep we hadn't heard for the last 6 months. Had brought countless questions and issues I was noticing with the platform on missing leads and review requests not reaching the targeted inbox but was never followed up on. Had also mentioned a mapped field being missed and reviews were being sent to the correct number and was told they were waiting on another company to finish an API...strange how I switched to a competitor and it works flawlessly. Save yourself the money and find the competitors out there that offer the exact same product for 1/10th the price. The UX may not be as great as Podium but the delivery rates are much better which is leading to us having more leads (and ultimately sales) to our dealership.
PROSThe product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren't tech savvy.
CONSThe marriage with Podium was good at the start but absolutely TERRIBLE when it ended. The software does its job when it works but I began to notice that over time SMS review requests were no longer being received. Had numerous clients and friends who should have received the auto generated review request but it never hit their inbox. I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on sends and fails which they never did. While this may not necessarily be a Podium issue (maybe a Twilio one) the lack of support and concern to fix this problem was non existent. The front end facing of the platform looks sharp but don't let that fool you as there seems to be more issues in the back end with send and receive rates and we missed out on A LOT of reviews along with leads.
Reason for choosing Podium
Product on the front side looked more polished but believe the backend work of the other products considered is far more robust.
Tyler
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
Good but expensive
Podium was a great tool for us and it really change the landscape of how we interact with new and existing clients. Once we cancelled the service we kept getting billed from Podium. It took 2 billing cycles and a few calls to finally cancel. Overall it was awesome. We found a more robust cost effective solution for our company with Sinch MessageMedia.
PROSEase of deployment for our web chat box and google review management. This platform really helped our Sales team with response times with new and existing customers. Which in turn captured more business. Podium also made it really easy for new clients to leave us a google review.
CONSWe no longer using Podium due to price. We moved over to Sinch MessageMedia for all of our SMS and review needs.
Peter
Government Administration, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Just send us a text! - Podium brings texting to business
The overall experience has been great! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time.
PROSI love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text."
CONSThe only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it.
Reasons for switching to Podium
We were using an integration with our organization's Slack channel that would allow us to chat through our website with customers. It worked ok but it wasn't very robust and the instant chat thing didn't work that well for our set up. Being able to text people was much better.
Tiffany
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
If you aren't using Podium, what are you waiting for?
The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :)
PROSWhat I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.
CONSThere are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.
Reason for choosing Podium
The cost being unlimited text vs other companies were charging for a threshold of texts coming inbound and outbound. So although other companies gave you a package deal with the bells and whistles the true cost was in the inbound and outbound text, and when your business is 95% text-based for communication thousands of text per month can break the bank when you charge per text. Podium being on an unlimited text made it an easy decision and makes it understandable when sometimes the bells and whistles are add-on cost.
Kaitlin
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
All In One Place!
I have really enjoyed using Podium and feel that it has been well worth the investment. We have looked at other forms of software that are similar but we continue to feel confident in Podium because of the variety of services that they offer. It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well. I am sure that we will continue to use podium for years to come!
PROSI love that all of our messaging either from different social media sites or from our own website comes to one location! It is really nice that all of our employees have access to this site and because of that, we are able to reply very quickly to messages that come in. I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than needing to go to Google, Facebook, Yelp etc. to find the reviews.
CONSI wish that somehow we were able to consolidate the review notifications so that if we invite someone to review us on google and they write a review, we don't get two separate messages/notifications about it.
Reason for choosing Podium
Podium encompasses the messaging aspect of our website, inquiries from Facebook, text messages to our company phone number and reviews from multiple websites. There was no other software that offered an encompassing package like Podium for the price that we are paying.
Sam
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Podium Review
In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the business. It is the only program that has helped grow the positive reviews in my workplace.
PROSPodium is a great and effective program that allows you to effectively communicate with customers, receive feedback from them, and get reports on your communication. I would highly recommend it to anyone in customer service.
CONSI have not used the program long enough to have anything I really dislike. From what I have seen, I already like it more than the program I switched from!
Reasons for switching to Podium
New ownership of business, they wanted us to use different software.
Amy
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2020
review
The review invite and it's simplicity have helped increase patient reviews. The inbox is easy to manage
CONSIf we enter a contacts phone number incorrectly, it can't be edited...only the name. That is annoying. The biggest issue and disappointment is we feel mislead as we were told when sold the software that it would integrate with our CMS system only to find out it doesn't and there has been no attempt to rectify this. In fact I was told to contact Symplast myself. I don't understand why I as the customer should be doing the leg work on this.
Reason for choosing Podium
It was a close competition, but ultimately chose podium because it looked a tad more user friendly then birdeye. I will be finding out if birdeye integrates with our CMS and if it does we will switch when our contract is up.
kyle
Consumer Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Podium is the Bomb Dot Com
The ease of setup, the fast ability to train a team and get leads coming in through text, and allow templates to be setup to make it not a lot of time to integrate.
CONSThe cost is a few hundred per month for the features that we use in it, but it has been worth it in every penny. Needs to add a payment feature to delay customer payment till date of service, otherwise their new payment integration is great!
Reasons for switching to Podium
Price of Intercom was terrible, customer service was good, but product was too clunky.
Amanda
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Podium is an absolute small business must have!!
Our company's customer service has far exceeded expectations since implementing Podium. It has helped give our customers a way to reach us literally 24/7. It has helped get our company reviews up 1000%. It has also helped communications between our employees.
PROSPodium is AWESOME!! We use it daily to text with our customers who love to communicate via text messages. With every employee having it up throughout the day any one of us can quickly respond to our customers texts and if it's after hours you can set an automatic reply text message that says we are not open at this time so they know someone will get back with them ASAP. It makes it so much easier texting on the PC than on your phone and it uses your company's phone number so you can just tell your customers to call OR text our number. For those who do prefer using their phone to text, Podium has an app that is absolutely awesome too! You will get push notifications on your phone whenever a customer texts or notifications for anything else in the app. You can send customer links and photos easily with Podium. Another great tool is you can direct message or have group chats with your coworkers in Podium. Podium has helped us tremendously with our company reviews too!! Allowing us to set up templates that text our customers once their project is completed asking them to rate us on a scale of 1-10 and texting them links to where they can leave a review online if they wish too. I know Podium also has a function where you can send an invoice amount text to your customers and have them pay via that link but we have not used this feature yet. Podium is awesome and has definitely made operations A LOT easier for our company.
CONSThere isn't really anything we don't like about Podium!
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Excellent chat software with review integration
Podium allows us to connect with shoppers as they are browsing the site to answer questions immediately and secure more deals.
PROSThe review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app. We can also assign them to the various salespeople who actually worked the deal so they can respond accordingly. We also have podium on our homepage to engage with browsing customers and answer any questions they may have.
CONSIt doesn't integrate with some of our third party advertising sources like other options do. Sometimes there are glitches with the software and messages do not send properly.
Tammy
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
3
Reviewed November 2020
Need some features
It isn't bad product. I would like the change above, as well as I will periodically stop getting notifications on my cell phone, so I miss messages as well. Same with the desktop option. Sometimes, replies will not pop up in the lower corner of screen. So I will constantly switch to see if anyone responds.
PROSEase of use. Very easy to slip in and send a message. I also like the integration with our CRM software
CONSCannot sent to multiple people. For example, there are times when I need to send a message to husband and wife. I can't do that via podium, so I am forced to go tot my cell phone, which is not ideal for my job title.
Gjenes
Medical Devices, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Tracking Reviews Can Be Easy
Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.
PROSWhat I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.
CONSThe inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.
Marina
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2020
Been with Podium through many changes and additions
Overall positive because of the headway we have made on public reviews.
PROSThe cost is inexpensive and it really does help get reviews
CONSAs new additions and upgrades are coming, it feels like reviews has gone on the back burner. Like everything else is more important. In fact, when another dealer of ours signed up, the reviews shows up as an "add on" for invoicing when this used to be the focus. So, it has also gotten way more expensive over the years. Additions also seem to influence functionality of review aspect on dashboard and things "break" more often. Also, I think that support doesn't work weekends from when we had an issue and I had to call that I wash I got.
Reason for choosing Podium
Cost was cheap and training employees was easier.
Baylee
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Fantastic for Growing Online Reputation
This has helped us immensely with capturing reviews as customers are leaving the store with their experience fresh in their minds!
PROSIn addition to being extremely easy to use and straightforward from a backend and frontend standpoint, this software is such an easy way to grow and manage our online reputation. I love that all I have to do (once my campaign is set up) is enter a phone number and hit "send"! It's way easier than asking our customers to leave reviews, and most of them actually do it.
CONSThere wasn't much that I didn't like about the software. The only thing worth mentioning is there are a few creative limitations when setting up your campaign. However, nothing that a few tweaks couldn't fix!
April
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2020
Great Tool for Staying connected
It helps with Sales staff monitoring in terms of training and improvement opportunities by observing responses and conversations with customer. Also, it does help to show others how to determine 'fake' contacts. It has allowed customers in needs of service for their communication devices in their homes while retail floor was closed to traffic. it seems to benefit those customers who prefer direct questions with too much formality allowing 'no nonsense' transactions.
PROSPodium has been a great tool for our company. It's kept us connected with customers when especially during the recent weeks of floor traffic closure. It's easy to keep track of sales staff response time and information to verify timely responses as well as other opportunities to coach for improvement if needed. Very easy to use and based on feedback easy to set up.
CONSI haven't found anything missing or in need of improvement at this time. I personally use it more for a monitoring of activity and rarely use it to actually respond to messages.
MM
Furniture, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed January 2021
Great Service but Constant Turn-over in Account Management, Issues with Integration
We've had multiple customer experience issues that have caused frustration. Our account has been managed by at least four different people over time. This makes it challenging when issues do come up... we don't know who to reach out to. It can take days for a rep to respond to correct an issue. Additionally, it feels like an overpriced service since our integrations don't even work. No discount was provided after they couldn't integrate to our POS system which means we have to send out review requests manually. It's not ideal, wish they would compensate us for their limited functionality.
PROSI appreciate the simplicity of it's functionality to reach customers directly and collect reviews.
CONSI dislike that the integration for the version of Profit that we operate is not functional. We have to send out reviews manually, which can be a hassle.
Maggie
Banking, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Podium: The Best Out There
Podium is a fantastic product and they’re doing it right. They make everything easy and make sure you understand all you can do with their software.
PROSPodium is the best review software I’ve come across. They make it so easy to request, monitor and respond to reviews. We have it set up for review requests for texts and for Facebook reviews to come through. It helps keep reviews in one place and track. They also have the greatest customer service and are incredibly helpful.
CONSSomething I would like the least is the amount of time it has taken for us to set up a new branch. It’s been a week or two yet we’re having minor issues. It would be a major issue if our reps weren’t nice but they make it easy and we know they’re doing everything they can.
John
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed December 2022
Trapped by Auto-renew contract
The product is expensive. Works as expected. Customer Service is not great.
PROSWe use it for communicating with our patients and our office.
CONSIt is very expensive. I have had it for three years and found out that every year the contract auto renews. I am not stuck paying for NO customer service and constant sales calls for another 11 months. I wish I went with a company that still has a heart. The only way to talk to them is through reviews!
Reason for choosing Podium
Podium was well advertised.
Geoffrey
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Very Happy Podium User
Customer support is great. I know there are less expensive similar products out there at present. We have decided not to switch as this product is working well for us.
PROS24/7 communication with customers. This has been especially important during the pandemic.
CONSI think it could process faster. I'm sure there is room for improvement in the user experience.
Reason for choosing Podium
I think Podium was first to market with the idea. We stick with our business partners. Cheaper is not always best.
Jay
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Let Podium Do the Heavy Lifting....
Before Podium we struggled to get good reviews, not because our guests didn't like us, we just didn't have a way of asking for feedback. We use to get 3 or 4 reviews a month. Now we get 40 +. Having Podium consolidate everything for us makes managing our reputation easy all while getting significant volume, which helps in all aspects of our business.
PROSWe like that Podium is the hub for all online feedback and that we can manage our social reputation in one place.
CONSIt would be nice if Yelp would play nice with others.
Cole
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Reputation & Texting in One
Podium filled an important need for our business while also providing some unexpected benefits.
PROSManaging a sizable car dealership's online reviews can be a daunting task, but Podium simplifies that process. Manage the reputation and communicate with customers in one simple platform.
CONSIf it were more (easily) segmented by user, that would help. It seems that they are moving in this direction, but as of today, it still needs individual customization.
Taylor
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2020
THIS COMPANY IS A SCAM
BEWARE!!!! This company is awful. I started this position in September of 2019. When I came on, we were utilizing Podium to get reviews. The software itself was fine, but did not produce results. So when I let them know we wanted to cancel our services, they gave me the run around FOR MONTHS! There are very few phone numbers that exist to get in touch with anyone from their company, and the ones you do find will lead you right to a voicemail that is never checked and the calls are never returned. Emails go completely unanswered, and if you get a response, it 9 times out of 10 never addresses your actual question. Stay very very far away from this company. No morals, and very shady at best. THERE IS A REASON THEY HAVE A D- RATING FROM THE BBB!!
PROSThe only pro I have is that it was easy to use.
CONSLack of morals and integrity. Non-existent customer service. Shady business practices. Over-simplified platform.